Trends in Workforce Identity Management · Profile of Responders: Revenue 34% of those surveyed work in Fortune 1000 companies with revenues over $1.5 billion. >$1.5billion 34%

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Summary Results | January 2020

Trends in

Workforce Identity Management



Survey Summary▶ Between November 2019 and January 2020, Gatepoint Research invited selected IT and IT security

executives to participate in a survey themed Trends in Workforce Identity Management.

▶ Candidates were invited via email and 100 executives have participated to date.

▶ Management levels represented are predominantly senior decision makers: 11% hold the title CxO, 5% are

VPs, 53% are Directors, and 31% are Managers.

▶ Survey participants represent firms from a wide variety of industries including business services,

construction, consumer services, financial services, healthcare, media, manufacturing (general, primary and

high tech), mining, public administration, retail trade, telecom services, transportation, utilities, and

wholesale trade.

▶ Responders work for firms with a wide range of revenue levels:

▪ 34% work in Fortune 1000 companies with revenues over $1.5 billion;

▪ 20% work in Large firms whose revenues are between $500 million and $1.5 billion;

▪ 10% work in Mid-Market firms with $250 million to $500 million in revenues;

▪ 36% work in Small companies with less than $250 million in revenues.

▶ 100% of responders participated voluntarily.



Executive OverviewAs organizations modernize their IT infrastructures to handle the demands of mobile workforces, or

struggle to meet the specific identity/security issues of their industry, workforce identity becomes a

dizzyingly complex issue. How are organizations securing workforce identity while still enhancing IT

architecture and containing costs?

This survey asks respondents to report:

▶ What do they consider to be great user identity security?

▶ What identity management solution(s) do they use now? What improvement measures have been discussed?

▶ How would they rate their process for provisioning users to applications?

▶ If they are moving workloads to the cloud in the next 12 months, which cloud services are they considering?



What does really great user identity security look like to you?

Respondents want user identity security to be simple and ubiquitous: 92% say a “one-user, one identity” solution is the gold standard.

92%

71%

61%

51%

48%

3%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

One user, one identity, across all

systems and applications

Self-service password resets

Automated on- and off-boarding

Managing all apps for all users in one place

Automating least permissions principle

Other



What identity management solution(s) do you currently use?

A commanding majority of respondents use Microsoft for identity management, while an impressive 18% use a homegrown solution. A variety of vendors and solutions share a smaller slice of the identity management solution pie.

70%

18%

13%

10%

8%

5%

20%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Microsoft

We have a homegrown solution

Duo

SecureAuth

Ping

OneLogin

Other

Other: Authlite, Google Authenticator, Imprivata, lastpass,

MobilePass, NetIQ, Okta, Oracle OAM, Sailpoint, Thycotic

PAM, VMware Workspace ONE



How would you rate your process for provisioning users to applications? (Rate 1 to 5: 1 = Manual/Costly/Time Consuming/Risky; 5 = Automatic/Very efficient/Effective)

Asked about their process to create, update or remove user access to applications, most respondents find the process neither overly problematic nor extremely efficient, just...okay.

Manual/Costly/Time Consuming/Risky Automatic/Very efficient/Effective

6%

18%

43%

27%

6%0%

5%

10%

15%

20%

25%

30%

35%

40%

45%

50%

1 2 3 4 5



What high level changes are the technology team discussing or planning?

Most respondents identify three primary areas of focus for upcoming changes: Modernizing their IT (55%), strengthening data breach protection (54%), and securing their cloud infrastructure (50%).

55%

54%

50%

34%

33%

29%

22%

5%

0% 10% 20% 30% 40% 50% 60%

Modernizing enterprise IT

Protecting against data breaches

Securing cloud infrastructure

Securing access to APIs

Accelerating cloud app adoption

Adopting Office 365

Adopting a zero-trust security model

Other



What identity management improvement measures have been discussed?

Vying for lead position as most popular discussion points in identity management upgrades: SSO (71%) and MFA (69%).

71%

69%

46%

39%

4%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Single Sign On (SSO)

Multi-Factor Authentication (MFA)

Being able to onboard new applications quickly

Common management of legacy,

on-premise and cloud applications

Other



Where is your organization in their cloud journey?

More than three quarters of organizations surveyed are currently in a hybrid model of cloud adoption, maintaining workloads both on-premise and cloud.

Hybrid model, on-premise and cloud

76%

Public and/or

private cloud

16% on-premise only

8%



If you are moving workloads to the cloud in the next 12 months, which cloud services are you considering?

Most respondents indicate they are looking at Azure (69%) and/or AWS (52%) for cloud services.

69%

52%

9%

16%

0% 10% 20% 30% 40% 50% 60% 70% 80%

Azure

AWS

Google Cloud

Other



Profile of Responders:

Industry Sectors

Responders represent a wide variety of industries.

Business Services

21%

Mfg - High Tech

16%

Financial

Services

12%

Healthcare

11%

Consumer Services

7%

Mfg - General

6% Retail Trade

6%

Transportation

5%

Construction

3%

Wholesale

Trade

3%

Public

Administration

2%

Utilities

2%

Agri - Forestry

1% Education

1%

Media

1%

Telecom Services

1%

Other

14%




Revenue

34% of those surveyed work in Fortune 1000 companies with revenues over $1.5 billion.

>$1.5billion

34%

$500 million -

$1.5 billion

20%$250 - 500 million

10%

<$250 million

36%




Job Level

69% of those surveyed hold director or executive level positions in their organizations.

CxO

11%

VP

5%

Director

53%

Manager

31%



Okta is the identity company that stands for trust and is the

leading independent provider of identity for the enterprise.

Okta is the most complete access management platform for

your workforce and customers, securing all your critical resources

from cloud to on-premises.

To learn more visit okta.com

https://www.okta.com/workforce-identity/

Documents

Trends in Workforce Identity Management · Profile of Responders: Revenue 34% of those surveyed work in Fortune 1000 companies with revenues over $1.5 billion. >$1.5billion 34%