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Computer Aid, Inc.
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Top IT Challenges for 2012And the role of Process, Metrics, & Risk
Today’s Webinar
1. Hear what fellow IT leader’s top IT challenges are for 2012
2. Learn why these challenges mater and what their impact will be
3. Learn about solutions & best practices for effectively addressing these challenges
Top IT Challenges for 2012*
• Outward-facing Business– IT and Business Alignment– Business Agility and Speed
to Market– Business Process Re-
Engineering– Business Productivity and
Cost Reduction
• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT
Innovations• Operations
– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction
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* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
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RiskMetricsProcess
Best Practice Root Issues…
Better Decisions
Visibility
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RiskMetricsProcess
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Visibility
What do we mean by Visibility?
Visibility Attributes
Information is• Available• Timely – Real-time• Frequent, if Periodic –
Reflects Current Trend• Accurate – (Honest? /
Filtered?)• Consistent
(Standardized Processes)
Incorporates Varied Sources• Objective Data - Hard
– Metrics Based
• Subjective Data – Soft– Less Formal– Opinions– Perceptions
• Aggregated
Goal of Visibility No Surprises
Visibility Attributes
Repository
Status
History
Predictive
Analytics
• A combination of– Current Status– History– Forecasts– Analytics and
Inferences• Representing
– Objectives– Service Levels– Targets– Thresholds– Alerts
• Housed in a single Repository
How our customers get visibility of…
Process
Clearly communicate what needs to be done• Ask appropriate questions:
– By type of project– By phase of project– By role responsibility– On schedule
• Put it into a tool thatis accessible anywhere
• Capture performance expectations
Ensure best practices are followed and critical steps are not overlooked
• Collect data on the behavior you want to be followed
• Report on compliance• Make this behavior visible• Take action on what you see
Communicate What Needs to be Done
• Capture performance expectations
• Ask appropriate questions:– By type of activity– By phase– By role
• Rule Based
• Electronic checklists11
Stage Gating
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Metrics
How our customers get visibility of…
Scorecards
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How our customers get visibility of…
Risk
Spot early warning signs before failure
• The best managers can understand what they see/hear
• Codify the experience of thebest managers
• Understand how they interpret data
Predictive Analytics
Summary - Top IT Challenges for 2012*
• Outward-facing Business– IT and Business Alignment– Business Agility and Speed
to Market– Business Process Re-
Engineering– Business Productivity and
Cost Reduction
• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT
Innovations• Operations
– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction
19* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
Summary - Top IT Challenges for 2012*
• Outward-facing Business– IT and Business Alignment– Business Agility and Speed
to Market– Business Process Re-
Engineering– Business Productivity and
Cost Reduction
• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT
Innovations• Operations
– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction
20* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives
Better Decisions
Visibility
RiskMetricsProcess
I A C
Computer Aid, Inc.
®
21
Top IT Challenges for 2012And the role of Process, Metrics, & Risk
For questions or for more information:
• 610-530-5230 www.CAIBuzz.com