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Computer Aid, Inc.

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Top IT Challenges for 2012And the role of Process, Metrics, & Risk

Today’s Webinar

1. Hear what fellow IT leader’s top IT challenges are for 2012

2. Learn why these challenges mater and what their impact will be

3. Learn about solutions & best practices for effectively addressing these challenges

Top IT Challenges for 2012*

• Outward-facing Business– IT and Business Alignment– Business Agility and Speed

to Market– Business Process Re-

Engineering– Business Productivity and

Cost Reduction

• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT

Innovations• Operations

– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction

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* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives

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RiskMetricsProcess

Best Practice Root Issues…

Better Decisions

Visibility

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RiskMetricsProcess

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Visibility

What do we mean by Visibility?

Visibility Attributes

Information is• Available• Timely – Real-time• Frequent, if Periodic –

Reflects Current Trend• Accurate – (Honest? /

Filtered?)• Consistent

(Standardized Processes)

Incorporates Varied Sources• Objective Data - Hard

– Metrics Based

• Subjective Data – Soft– Less Formal– Opinions– Perceptions

• Aggregated

Goal of Visibility No Surprises

Visibility Attributes

Repository

Status

History

Predictive

Analytics

• A combination of– Current Status– History– Forecasts– Analytics and

Inferences• Representing

– Objectives– Service Levels– Targets– Thresholds– Alerts

• Housed in a single Repository

How our customers get visibility of…

Process

Clearly communicate what needs to be done• Ask appropriate questions:

– By type of project– By phase of project– By role responsibility– On schedule

• Put it into a tool thatis accessible anywhere

• Capture performance expectations

Ensure best practices are followed and critical steps are not overlooked

• Collect data on the behavior you want to be followed

• Report on compliance• Make this behavior visible• Take action on what you see

Communicate What Needs to be Done

• Capture performance expectations

• Ask appropriate questions:– By type of activity– By phase– By role

• Rule Based

• Electronic checklists11

Stage Gating

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Metrics

How our customers get visibility of…

Scorecards

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How our customers get visibility of…

Risk

Spot early warning signs before failure

• The best managers can understand what they see/hear

• Codify the experience of thebest managers

• Understand how they interpret data

Predictive Analytics

Summary - Top IT Challenges for 2012*

• Outward-facing Business– IT and Business Alignment– Business Agility and Speed

to Market– Business Process Re-

Engineering– Business Productivity and

Cost Reduction

• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT

Innovations• Operations

– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction

19* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives

Summary - Top IT Challenges for 2012*

• Outward-facing Business– IT and Business Alignment– Business Agility and Speed

to Market– Business Process Re-

Engineering– Business Productivity and

Cost Reduction

• Planning– IT Strategic Planning– Enterprise Architecture– Revenue Generating IT

Innovations• Operations

– IT Reliability and Efficiency– Security and Privacy– IT Cost Reduction

20* MIS Quarterly Executive Vol. 10 No. 4 / Dec 2011, Key Issues for IT Executives

Better Decisions

Visibility

RiskMetricsProcess

I A C

Computer Aid, Inc.

®

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Top IT Challenges for 2012And the role of Process, Metrics, & Risk

For questions or for more information:

• 610-530-5230 www.CAIBuzz.com