Joe Cullen, Arcola ResearchToolkit for developing the Digital Competences of Carers
Carer+ Conference, Paris, March 27th, 2015
04/15/2023
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Sub-title:
“How to deliver smart homecare – the Carer+ User Manual”
Toolkit for developing digital competences
|Target Groups:|Policy makers|Training providers|Certification bodies|Professional and informal carers
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||The Carer+ Narrative arc
The ToC sets out the Carer+ vision, its aspirations, what it aimed to
achieve and what are its desired outcomes and impacts
The ‘theory’ (or hypotheses and assumptions) underlying this vision
and desired outcomes and impacts
As well as the actions implemented to reach these outcomes and
impacts
a.k.a. the Carer+ ‘Theory of Change’
There are gaps in the ICT knowledge and skills of home
carers and care recipients
These gaps need to be systematically assessed through
competence mapping
Carers' competences
can be improved with access to ICT devices and
training to use them
ICT access and training leads to an improvement in the quality of care provided
An improvement in the quality of
care leads to improvement in the quality of life of older people
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||Supporting the change journeyThe Toolkit for developing the digital competences of carers
The ToC maps a journey towards a desired destination
As always in a journey the traveller expects certain things to be in place
But in every journey obstacles are encountered along the way
Along the way, the expectations of the journey change
And when you arrive at your destination, you find it isn’t really what you expected
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||Purposes of the toolkit
SO THE TOOLKIT IS INTENDED TO:
• MAP THE ROUTE
• HIGHLIGHT THE SUPPORT REQUIRED TO ACHIEVE THE JOURNEY
• WARN ABOUT THE OBSTACES AND HOW TO AVOID THEM
• MANAGE EXPECTATIONS
• SUPPORT TRANFERABILITY AND REPLICATION OF THE LEARNING FROM CARER+
What we hope to achieve with the Toolkit
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|| Inputs to the Toolkit
Theories and Concepts (Scottish constructivism; Feenberg)
Research (CARICT; JRC-IPTS)
Practice (Carer+ process and impacts assessment)
• Carers survey
• Carers and clients focus groups
• Observation/diaries
• Training programme evaluations
The Data and Material used to develop the Toolkit
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||Theories and conceptsFeenberg; Cullen; Cohen
Technical coding
Civilising Choices
Value-embedded use
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||Value-embedded useExamples from Carer+
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||Research
Success factors:The involvement of end-users (carers, elderly people and formal care staff) as active players in the design of the services, complemented by training in digital and care services competences
The progressive integration of ICT-based service for informal carers in the formal long-term care system
Co-operation between stakeholders, including non-profit organisations (third sector)
Exploitation of the existing ICT and digital inclusion infrastructure
Overcoming negative attitudes and scepticism
Scientific evidence of impacts
Efficient business model
CARICT results (Carretero et. al, 2013)
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||Toolkit methodologyCultural, Social and Organisational embedding of a socio-technical system
Infrastructure
ICT-based competence development
Competence acquisition
Embedding through use
Outcomes
MESO
MACRO
MICRO
Welfare system Policy structures Certification systems
Learning needs profilingTraining programme Curriculum and contentMentoring
Adaptation to lifeworldAdaptation through useCarer-client interaction
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||What is needed at macro level?• Adaptation to prevailing welfare system (Esping-Andersen) - Liberal
(England &Wales); Conservative-corporatist (Italy, France,
Germany); Social democratic (Nordic countries); Mediterranean
(Spain, Portugal, Greece); Neo-liberal (Baltic states, Slovakia);
Social corporatist (Czech Republic, Romania); Hybrid (Poland,
Hungary, Malta)
• Sensitivity to transversal EU policy discourses – SIP and social
innovation; Growth and Jobs; Mobility – promote transferable skills
applicable to other sectors
• Adaptation to prevailing certification systems – NOP programme,
Portugal; sectoral committees (Czech Republic)
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||What is needed at meso level? Credible mentoring
system
Credible assessment systemAdaptation to local
context
Time & opportunity cost
Usability of devices
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||What is needed at micro level?Clear pay-offs for carer, e.g. improve co-ordination with social services; improve relations with client family; improve human relationship with client
Clear pay-offs for client, e.g. ICTs reduce time and stress in paying bills
Embedded in client’s life world and routine
Good technical infrastructure and support
Adapt to the limitations of the care environment – Carer+ is not an assistive technology, it is a facilitator