1Forssman Pacific CorporationForssman Pacific Corporation
HR Training and DevelopmentHR Training and Development
THUMBS UP!Thumbs Up! is the culture in Forssman
THE STORY BEHIND, THUMBS UP!
During the ancient times, a thumbs up is given by the King and/or audience as sign of approvaland to finish the job at hand!
In FORSSMAN, we want to beat our competitors through
excellent service
THUMBS UP!
THE STORY BEHIND, THUMBS UP!
During the WWII, a thumbs up is given byAmerican Pilots to the ground crew
to say I AM READY.It was also used by the Chinese to say to the
Americans, YOU ARE NUMBER 1!In FORSSMAN, we want our clients to give us the Thumbs Up! as their way of saying YOU ARE NUMBER 1!We also want to say to the wholeconstruction industry that WE AREALWAYS READY
2THUMBS UP!
In order to give our clientsThe ultimate THUMBS UP!
experience, we must have theRIGHT ATTITUDE!
A mental disposition regarding a certain object, person or situation.
ATTITUDE
ATTITUDE TOWARDS SELF
This is how I am. I cant change. People are not static. I can change
especially if I want to. I can be what I want to be.
Im better than everyone else. Im human like everyone else.
I have my own strengths and so do others.
3ATTITUDE TOWARDS CLIENTS
They ask for too much. We give too little. Their needs are
changing and we better keep pace.
They should understand our problems.
Were supposed to help solve their problems - not add.
4 IMPORTANT THINGS ABOUT ATTITUDE
1. You cannot always camouflage how you feel
2. Your attitude determines the level of your job satisfaction
3. Your attitude affects everyone who comes in contact with you, either in person or on the telephone
4. Your attitude is NOT fixed. You can choose your attitude
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QUESTION
What is my attitude towards the company
4What is Forssman to me?
CRITICAL EMOTIONAL BONDS It is a name I can trust They deliver what they promise They always treat me fairly If a problem arises, I can always count on
them to reach a fair and satisfactory solution I feel proud to be part of the company They always treat me with respect It is the perfect company for people like me I cant imagine a world without them
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HR Training and DevelopmentHR Training and Development
By 2012, Forssman group is a leading global construction industry 7D Design,
Measurement and Analysis Innovator employing over 500 staff
Vision
5WHAT IS THE PURPOSE OF FORSSMAN?
Building Peace of Mind
IntegrityInnovationHumanityExcellenceLeadership Passion
FORSSMAN CORE VALUES
Creating the work environment where: Quality is a philosophy adopted by every employee; Management and all employees are responsive to customer needs
Providing on-time delivery of services Offering services at competitive prices Implementing the PDCA cycle on all essential processes
OUR QUALITY POLICY
6If we are able to minimize: Waiting Time Unnecessary process steps Over-production Rejects Preparation time (drafts, preliminary
meetings, pre-planning sessions) Transportation/Distribution
HOW CAN WE HELP THE COMPANY REACH ITS FULL POTENTIAL?
If we are able to minimize: Process Waste Materials Waste Levels of Communication Decision making levels Untidiness Bottlenecks
HOW CAN WE HELP THE COMPANY REACH ITS FULL POTENTIAL?
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HR Training and DevelopmentHR Training and Development
5S5S What is 5S?Benefits of 5SUltimate Goal5S ConceptGuidelines
7WHAT IS 5S?
Is a fundamental approach for productivity and quality
improvement in all types of businesses.
There are many reasons to begin 5S: It can easily be done Everyone can participate Waste is made visible Has a wide area of impact
WHY 5S?
Improves set up time and productivity Improves safety Reducing inventory and supply costs Minimizing overhead costs Provides an always-ready atmosphere
Good 5S Improves Quality Cost Morale Customer Experience
BENEFITS
8 Space is crowded Unnecessary items on desk Excess inventory on the floor Slow down process flow Equipments are dirty Needed equipments are hard to find
DO WE NEED 5S?
WE KNOW WE NEED 5S WHEN:
SeiriSeitonSeisoSeiketsuShitsuke
THE 5S CONCEPT
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SEIRISEIRI(Sort)
9Sort and discard unnecessary items found in the workplace
When in doubt, throw it out
SEIRI (SORT)
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SEITON(Systematize)
Arrange necessary items in order for use.
A place for everything, andeverything in its place
SEITON (SYSTEMATIZE)
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HR Training and DevelopmentHR Training and Development
SEISOSEISO(Sweep)
Clean the workplace thoroughly so that there is no dirt or dust on floors, furniture, and equipments
The best cleaning is to notneed cleaning
SEISO (SWEEP)
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SEIKETSUSEIKETSU(Standardize)
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Maintain high standard of organization such that there is no dust or dirt anywhere
Ensuring that all techniques and methods are clear and well-understood by all
SEIKETSU (STANDARDIZE)
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SHITSUKE(Self-Discipline)
Practice the first 4S spontaneously and willingly without being told or ordered
The less self-discipline you need,the better
SHITSUKE (SELF-DISCIPLINE)
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Do things spontaneously Do things spontaneously Do things spontaneously Do things spontaneously
without being told or without being told or without being told or without being told or
orderedorderedorderedordered
SELFSELFSELFSELF----
DISCIPLINEDISCIPLINEDISCIPLINEDISCIPLINE
SHITSUKESHITSUKESHITSUKESHITSUKE
Maintain high standard of Maintain high standard of Maintain high standard of Maintain high standard of
organizationorganizationorganizationorganizationSTANDARDIZESTANDARDIZESTANDARDIZESTANDARDIZESEIKETSUSEIKETSUSEIKETSUSEIKETSU
Clean your work placeClean your work placeClean your work placeClean your work placeSWEEPSWEEPSWEEPSWEEPSEISOSEISOSEISOSEISO
Arrange necessary items in Arrange necessary items in Arrange necessary items in Arrange necessary items in
good order for usegood order for usegood order for usegood order for useSYSTEMATIZESYSTEMATIZESYSTEMATIZESYSTEMATIZESEITONSEITONSEITONSEITON
Take out unnecessary items Take out unnecessary items Take out unnecessary items Take out unnecessary items
and disposeand disposeand disposeand disposeSORTSORTSORTSORTSEIRISEIRISEIRISEIRI
SUMMARY
TO HAVE AN EFFICIENT, EFFECTIVE AND PRODUCTIVE ENVIRONMENT THRU:
Effective use of Resources
Efficiency Improvement
ULTIMATE GOAL
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For every minute spent in organizing, an hour is earned
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THATS GREAT, BUT THE PROBLEM IS THE PERSON BESIDE ME!
CYCLE OF SERVICE
Company receives feedback Client meets the company
Client comes familiar w/ our services
Client negotiates in acquiring service
Client views proposal
Client signs contract
Project kick off meeting
Dept. heads work on the project
Departments collaborate on the projectRequest
for necessaryequipments
Process Request
Project is executed
Clients receive feedback
Clients make requests
Adjustments are made
Project is delivered
Client receives finished product
END CYCLE BEGIN CYCLERepeat business
TYPES OF CLIENTS
EXTERNAL CLIENTSINTERNAL CLIENTS
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But he is still my client! And I should treat him right
HE MAY BE A PAIN IN THE A**
And I can start by
AVOIDING THESE COMMON REACTIONS TO PROBLEMS
I did not cause the problem so I should not deal with it!
The situation is uncomfortable so I want to get rid of it as soon as possible!
My colleague is wrong/unfair/rude so he doesnt deserve polite treatment!
My colleagues negative reaction is contagious and I am beginning to act the same way!
The boss is not here so I cannot do anything!
HANDLING SELF WELL IN DIFFICULT SITUATIONS
Keeping things in perspective Focusing on the problem not the behavior Being objective in handling difficult
situations Take my colleagues concern seriously
and not personally
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HANDLING IRATE COLLEAGUES
Put yourself in their shoes Let them talk and identify their main
concerns Acknowledge, never interrupt Do not come in with your own logic or reason Listen actively and make mental notes Recognize his feelings and frustration Present viable solutions and confirm if he
agrees on the solution Thank your colleague for the feedback
HANDLING DIFFICULT SITUATIONS EFFICIENTLY
Its not our policy
Sorry
Heres what we can do...
Thank you
START BEING PROACTIVE!Promise vs. Delivery
Over Promise
Over Deliver
Neutral
Under Promise
Under Deliver
Dissatisfied Extremely Satisfied
Proactiveness is the key!
BOTTOMLINE
To meet and exceed their needs and much more!
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Forssman is not just a company or another company. It really is our home away from home. So what do you say lets
make it a great place to stay in
THINK ABOUT IT
Forssman Pacific CorporationForssman Pacific Corporation
HR Training and DevelopmentHR Training and Development