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Page 1: The importance of listening

The importance of listening

‘Most people do not listen with intent to understand. They listen with the intent to reply’ Stephen Covey

Page 2: The importance of listening

Observation - What do you see?

Page 3: The importance of listening

Any Comments about these two images?

Page 4: The importance of listening

The importance of reporting back accurately• ‘We had an increased number

of sales odours under my leadership’

• ‘I am good at multi-tasting’

• ‘I am seeking a party-time position’

• ‘My responsibilities included checking customers out’

• ‘I am a quick leaner’


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