EngagedEmployees

EngagedCustomers

HigherProfits

Soft SkillsTechnical Skills

Personal Leadership

Communication

Commercial Acumen

Team Development

Line-Managers take responsibility for the personal development of their teams

Enterprise Mentoring

Sally George Michelle David Amanda

+

Sarah

Attitude

MindsetThinking

DecisionsActions

BeliefsBehaviours

Language

Knowledge

Understanding

Abilities

Commercial Acumen

Leadership Ability

Customer Focus

Skill Set

Business Understanding

Habits

Self-Belief

Confidence

EngagedEmployees

EngagedCustomers

HigherProfits

Sarah knows she has to take responsibility for developing

her team, and getting the best from them

http://ww

w.flickr.com

/photos/nez/1346068786/

http://ww

w.flickr.com

/photos/galaygobi/199819754/

> Customers> Teams> Personal Leadership

MP3 Player Mobile Phone Internet LMS CD Rom

Walking to Work On a Train At Home In the Office At Home

Mon 8.30am Tue 3.30pm Wed 8.00pm Tue 11.00am Mon 9.00pm

+

Mentor

Group Mentoring SessionsFri 3.00pm

http://ww

w.flickr.com

/photos/joelanman/367425390/

+