The Connected StateA New Way to Work in Government
Paul Lang
Head of Vertical Industries and Customer Programs
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Premier provider of enterprise
communications solutions and services
Operating in 60 countries
#2 Global / #1 Europe LME* market share
Ranked market leader by top analysts
Trusted by over 75% of the Fortune 500
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About Unify
*Source: Dell‟Oro and MZA Research for CY2015
Copyright © Unify GmbH & Co. KG 2015 All rights reserved.
Unify capabilities designed for Government
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Carrier-grade
IP voice
Web, audio,
and video
conferencing
Mobile
collaboration
Contact
centers
Professional,
managed, and
security services
Industry
solutions
• Security consultation and services
• Disaster recovery and crisis management
• Access control / Identity verification
• Threat detection and mitigation
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Secure people, secure systems
Deploy the way that works for you:
• Highly scalable
• As a cloud service
• Virtualized in your data center
• Or hybrid of both
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Flexible deployment
Our Vertical focusIndustries that rely on communications and collaboration
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Public Sector /
Higher EducationFederal, state, local
HealthcareProvider and payer
Financial ServicesBanking, Capital Markets,
Insurance
Manufacturing /
Automotive
Energy /
Utilities
Deep industry field expertise
Targeted content and collateral
Specialized vertical solutions
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Our Focus on Government and Health
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Government
Federal, state, local
Healthcare
Provider and payer
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Public Service goals
More responsive,effective, secure
Secure systems
Secure people
Consolidate infrastructure
Engagecitizens
Increase
Productivity Balancebudgets
“In government, you can‟t wait for
people to come to you. You need to
give citizens the tools to empower
themselves in the most convenient
way.”
9Copyright © Unify GmbH & Co. KG 2015 All rights reserved.
Eric Garcetti,
Mayor of Los Angeles
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• Budgets reduced
• Services demands and expectations raised
• Social media-enabled scrutiny heightened
• Consequences stiffened
Public Service „Catch 22‟
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• On their terms – devices and social media
• Rapid, coordinated response to crises
• Anticipate their needs (proactive)
• The right answer, the first time
• Automation
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Engage citizens
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Reduce costs, enable budget shift
Amplify staff productivity
Increase citizen engagement
Immersive Social Collaboration
Enhance emergency response
Enable mobility / remote working
Secure communications and data
The
Connected
State
Employee Productivity(UC&C)
Citizen Engagement(Contact Center)
Government SystemIntegrations
Mobile WorkersUC / Circuit)
Services
The Answer: The Connected Government
Video CommunicationsSurveillance
Security(Physical + Logical)
Business Workflow(Emergency Notifications)
Public Safety(NG9-1-1)
• Government sector
• Population: 2.6 million
• Over 700,000 emergency
calls per year
Why Unify?
OpenScape Xpert provides the capability for
Emergency Services in Baltimore County to
receive multimedia emergency calls and
dispatch first responders
Results• Highly adaptable solution for Emergency Calls
• Redundant and resilient application for multiple call takers
• Scalable to support rapidly growing population
Openscape Xpert at Baltimore County First Response
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• Central Control for Public Train Network
across Stuttgart, Germany
• Easy to use interface for dispatchers
• Robust architecture for high availability
• Low Total Cost of ownership
Openscape Control and Alerting for the Public Sector
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Why Unify?• Needed to connect offices in different locations
while maximizing the existing Unify telephony
investment
• Solution had to be Easy, Cost-effective and
Scalable
• High Reliability and keeping the project on time
were musts
Results• Lower total-cost-of-ownership
• Existing investment protection
The Australian Government – Connect and Protect
“Implements policies to protect the environment and
heritage and to promote sustainability”
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Connecting patients
Enabling world-class healthcare
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Healthcare goals
Lowercosts
Betterrecords /reducedliability
Greaterefficiency
andproductivity
Bettercare
delivery
Always secure
Always available
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The connected patient – taking guidance from Hospitality
Greetedby name
Hi!
Pushed reminders
Pushedon-time updates
Post-stayreminders
In-roomservices
Pushedon-timeupdates
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Accurate, current records
anywhere, always
Update in real time
Enable patient education
Reduce food waste
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Getting real at the Point of Care
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Know who is available, how
Instant connection
Point-of-care updates
Messaging flexibility
Mobile
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Collaborate now
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Chester County Hospital
Unify Solution• 240 OpenScape bedside terminals with secure RFID smartcards
• Siemens Healthcare Soarian Clinicals, Enterprise Document
Management, and Medication Administration Check
Results• Streamlined workflow and ready information access in all rooms
• Time savings with single sign-on and smart cards
• Enhanced HIPAA and Joint Commission compliance
• Higher HCAHPS scores
“The Healthcare Communications Terminal
is making a big difference here by significantly
streamlining our clinicians’ workflow, while at
the same time supporting excellent patient
safety and satisfaction.”
Mary Buckley, Vice President of IT
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Largest hospital district in Finland
22,000 employees , 6,000 doctors
Unify Solution• Healthcare knowledge and solution portfolio
Results• More free time for nurses to manage tasks
• Total maintenance savings of over 20% in four years with
more than 5% year-on-year savings
• Able to increased call volume at contact center by 300%
• Empowered staff, patients and 27% efficiency savings
“With Unify‟s healthcare knowledge and its well-designed range of solutions we expect our transition to a unified platform to proceed smoothly and at our own pace
Risto Laakkoen, Hospital District for Helsinki and Uusimaa
Helsinki and Uusimaa Hospital District
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• Reduced costs
• Enhanced responsiveness
• Mitigated threats
• Leverage resources through integration
• Immersive collaboration
• Win-win staffing benefits
• Satisfied, engaged citizens
The new way to work in public service and health23
Why Unify - Proven outcomes
Copyright © Unify GmbH & Co. KG 2015 All rights reserved.
Copyright © Unify GmbH & Co. KG 2015 All rights reserved.
Thank you
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