Summer Training Courses
Business Training Works,® Inc. SUMMER 2014
COURSES AT‐A‐GLANCE
301‐934‐3250 [email protected]
Business Training Works,® Inc. SUMMER 2014 COURSES AT‐A‐GLANCE
Business Training Works offers training courses onsite and online. Below is a complete list of existing programs. Not all programs are available in all formats. Reference the format key to determine what’s available for a specific course.
COURSE FORMAT KEY B – Conference Breakout Session or Lunch Program H – Half‐Day Training Course F – Full‐Day Training Course M – Multi‐Day Training Course W – Webinar O – Online Course BUSINESS ETIQUETTE COURSES
Real‐World Etiquette: Modern Manners for Today's Business and Beyond
H F
The Professional Advantage: How Get Along and Get Ahead with Better Manners at Work
B H W
Cubicle Conundrums and Other Questions of Decorum: Communication Skills and Office Etiquette for Moving Up at Work
B H W
The Next Step: Surviving and Thriving in the Corporate World B H
Work Experience: How to Act So People Think You Have It F M
Email Etiquette and Business Writing: Good Behavior Online B H F W O
On Target: Professionalism and Etiquette for Technical People H F
Hosting Corporate Guests: Representational Entertaining Made Simple
B H W
Best Foot Forward: Protocol and Social Etiquette for Organizational Representation
H F
Service Savvy: Exceptional Etiquette for Retail Employees H F
From Top to Toe: Building a Professional Image B H W
How to Network Like a Pro: Growing and Managing Your Offline and Online Business Relationships
B H W
COMMUNICATION SKILLS COURSES
Communicating with Tact, Diplomacy, Poise, and Finesse: What to Say and How to Say It
F
The People Principle: Effective Communication for Anyone Working with Others
H
Power Networking: Communication Skills for Technical Professionals
F M
COURSE FORMAT KEY B – Conference Breakout Session or Lunch Program H – Half‐Day Training Course F – Full‐Day Training Course M – Multi‐Day Training Course W – Webinar O – Online Course Communicating with Influence: Message Management Skills for Managers and Supervisors
F M
The Face of the Office: Communication Skills for Administrative Assistants
F
Managing Up: Tactics for Working Well for Others H F W
How to Work Better with Almost Anyone: Handling Chronic Complainers, Time Stealers, Loudmouths, Emotional Vampires, and Other Difficult People
F
Emphasizing Empathy: Communicating with Passion, Compassion, and Concern
H
I Can Hear You Now: Better Listening in Half a Day H
Listening Loud and Clear: How to Use Your Mind, Heart, and Ears for Better Business Results
H
The Confidence Advantage: Self Esteem and Assertiveness Skills in the Workplace
H F
Optimism: The Antidote to Negativity H
Escaping Anger: Avoiding Traps and Freeing Yourself from Frustration
H
Total Teambuilding: Tactics for Working Better Together H F
Over Here, Over There: Effective Communication Skills for Virtual Teams
H W
CREATIVITY AND CRITICAL THINKING COURSES
Juiced: How to Get Creative and Stay That Way B H F W
Ah Ha! Learning to Think Critically and Creatively: Techniques for Sparking Ideas, Solving Problems, and Rethinking the Status Quo
H F
This, That, What Is It?: Defining Problems and Making Decisions F
Collaborative Thinking: Driving Teams toward Better Results F M
Innovative Thinking: Team Creativity and Problem Solving F M
The Better Business Workshop: Strategic Planning and Scenario Planning for Senior Executives
F M
Personal Creativity (Partner Course) O
Introduction to Critical Thinking (Partner Course) O
Innovation in Teams and Organizations O
Creativity in Teams and Organizations O
CROSS‐CULTURAL COURSES
Cultural Intelligence: Working Smarter in a Multicultural Organization
B H W
Communicating Across Cultures: Working Together in a Global Marketplace
F
COURSE FORMAT KEY B – Conference Breakout Session or Lunch Program H – Half‐Day Training Course F – Full‐Day Training Course M – Multi‐Day Training Course W – Webinar O – Online Course W orld Wise: Cross‐Cultural Communication and Global Business Etiquette
F
Going Global: Getting Down to Business Outside the United States (Country‐Specific Briefings)
F
Coming to America: (Inpatriation) A Super‐Sized Survival Session for Living in the United States
F
The Red, White, and Blue View: Understanding and Doing Business with Americans
M
CUSTOMER SERVICE COURSES
Customer Service Excellence: How to Deliver Exceptional Value to Today's Busy Customer
F O
Step Up Your Service Game: Three Hours to Better Customer Service
H
The Customer Connection: Twenty Essential Communication Skills for Giving Better Service
H F
Greet Your Customers: Welcoming and Retaining Clients, Patients, Members, and Guests
B H F W
Service Essentials: Basic Skills for Serving Others H F
Great Service for Everyone: Tactics for Dealing with Difficult or Demanding Customers
B H W
How May I Help You?: Outstanding Telephone Courtesy and Customer Service
B H F W
Welcome!?: Projecting Professional Image at the Front Desk H F W
Delivering Exceptional Client Services: How to Build Lasting Partnerships
F
Patients Plus: Delivering Customer Service for Better Patient Satisfaction
F M
Clean Is Not Enough: Customer Service, Communication Skills, and Teambuilding for Housekeeping Professionals
F
In the Bag: Delivering Exceptional Retail Customer Service F M
At Your Service: Delivering a Five‐Star Customer Experience F M
Citizen Service: Customer Service and Communication Skills for Government Employees
H F
SOS: Help for the Help Desk H F
Let's Chat: Customer Service Skills for Online Service and Sales Representatives
H W
The A+ Agent: Confidence and Professionalism for Call Center Employees
H W
More than a Database: Customer Relationship Management 101 F
COURSE FORMAT KEY B – Conference Breakout Session or Lunch Program H – Half‐Day Training Course F – Full‐Day Training Course M – Multi‐Day Training Course W – Webinar O – Online Course Coaching Customer Servic e: Ten Essentials for Coaching, Motivating, and Getting the Best out of Front‐Line Employees
B F
Creating a Service Culture: Strategies and Tactics for Creating an Environment of Excellence
F M
DIVERSITY COURSES
I Understand You: Capitalizing on Workplace Diversity H F
All Together Now: Embracing and Managing Workplace Diversity F
Bridging the Gap: Understanding Generations at Work
B H W
The Right Mix: Effectively Managing Generations at Work F
Surviving in The Communication Jungle ®: Concrete Tactics for Improving Relationships with Others
B H W
HUMAN RESOURCES COURSES
Hire Well: Successful Interviewing Strategies to Find the Best Employee Every Time
H F
First Things First: Creating Effective Orientation Programs F M
Ouch!: Recognizing and Preventing Sexual Harassment H F
Don't Look Now, But...: How to Manage Organizational Change F
Employee Selection (Partner Course) O
LEADERSHIP, MANAGEMENT AND SUPERVISION COURSES
Step Up to Supervisor: Making the Transition from Buddy to Boss H F
Supervising Basics: Managing People Made Easy H F
Supervision Skills for Managers: How to Run an A+ Workgroup F M
The Total Leader: Essential Skills for Successful Management M
The Leader as Coach: Coaching for Real Results B H F W
Getting Employee Cooperation: Win‐Win Feedback Skills to Improve Workplace Performance
H F
Give Me an M!: The Foundations of Employee Motivation B H W
How to Coach (Partner Course) O
Handling Difficult Employee Behavior (Partner Course) O
Introduction to Leadership (Partner Course) O
Managing People (Partner Course) O
Leading Teams (Partner Course) O
CONFLICT RESOLUTION AND NEGOTIATION COURSES
Negotiation Power Skills: How to Get What You Want Without Being a Jerk
H F
We Can Work It Out: Negotiating with Influence and Persuasion F
Winning Ways: Conflict Survival Skills for Getting Along in the Workplace
H W
COURSE FORMAT KEY B – Conference Breakout Session or Lunch Program H – Half‐Day Training Course F – Full‐Day Training Course M – Multi‐Day Training Course W – Webinar O – Online Course From Conflict to Resolution: H ow to Define and Discuss Tough Topics
F
Effective Negotiations (Partner Course) O
PRESENTATION SKILLS COURSES
You Don't Have to Imagine Them Naked: How to Create and Deliver High‐Impact Presentations
F M
From Statistics to Persuasion: How to Prepare and Deliver Effective Technical Presentations
F M
Podium Panache: Presentation Skills 101 H F
Smiling While Dancing on Hot Coals: How to Speak with Ease Under Pressure
H F
Swallowing Butterflies and Living to Tell About It: Improvisational Comedy Techniques for Better Public Speaking
F
Perfect Pitch: Crafting and Delivering Effective Sales Presentations
F M
Power Points: Military Briefings Made Easy F
Screen Gems: Creating Slide Presentations with Impact F M
Meet the Press: Mastering Media Relations F
Facilitation 101: How to Get the Most Out of Business Discussions
F M
Effective Presentations (Partner Course) O
PRODUCTIVITY AND TIME MANAGEMENT COURSES
Taming the Time Monster: How to Stop Procrastinating, Start Planning, and Get More Done
B H F W
Getting Things Done with Only Two Hands: Time Management Systems and Solutions for Busy People
H F
Productivity Power: Getting the Right Stuff out of Each Day B H W
Off My Plate: Effective Delegation Techniques B H W
Digging Out: How to Get Organized and Get Control When You Are Overworked, Overcommitted, and Overwhelmed
H W
A Clean Desk Is Possible: Organizing for the Overwhelmed B H W
The Polished Administrative Assistant: Keeping Those Around You Organized, On Time, and On Track
H F O
The Attitude Day Spa: Managing Stress, Building Self‐Esteem, and Staying Positive at Work
H W
Making Meetings Work: How to Plan, Conduct, and Manage Group Discussions
H F
Minute by Minute: Distilling and Documenting Meeting Conversations
H F
Time Management (Partner Course) O
Leaders and Work‐Life Balance (Partner Course) O
COURSE FORMAT KEY B – Conference Breakout Session or Lunch Program H – Half‐Day Training Course F – Full‐Day Training Course M – Multi‐Day Training Course W – Webinar O – Online Course SALES COURSES
Selling Made Simple: Tools to Jump Start Your Sales Success F M
Basic Sales Training: Selling Fundamentals H F
The Six‐Figure Shift: Transform Your Sales and Transform Your Life
F M
The Ultimate Sales Pro: Three Days to Stronger Selling M
Finding Gold: Prospecting for Sales Leads Like a Pro B H W
Calling All Callers: Tools and Techniques for Better Phone Sales B H
Great Exhibitionists: Mastering Trade Show Sales and Booth Etiquette
B H W
The Relationship Advantage: Connecting with Customers and Increasing Sales
H F
TRAIN‐THE‐TRAINER COURSES
Train‐the‐Trainer Training: The Art and Science of Teaching Adults
F M
Basic Training Skills: Lessons for New Trainers F M
Ta Da!: Advanced Methods and Techniques for the Experienced Trainer
F M
Teaching Essentials: Practical Skills for Trainers F M
Designing for Action: Developing Engaging Training Programs M
The Protection Connection: Train‐the‐Trainer Training for Safety and Health Instructors
F M
Engage: Techniques for Cooking Up Interactive, Instructor‐Led Training
F M
Spice It Up: Using Activities and Exercises to Make Learning Stick B H W
Connecting with Content: Activity Design to Encourage Engagement
B H W
Once Upon a Training Objectives: Using Stories to Make Learning Points Memorable
B H F W
Facilitation Skills: How to Get the Most out of Business Discussions
F M
WORKPLACE WRITING COURSES
Bottom‐Line Business Writing: How to Bring Clarity and Style to Anything You Write
F M
Beyond the Bottom Line: Advanced Writing Skills for Experienced Professionals
F M
Writing Made Easy as Pi: Effective Written Communication for Science, Healthcare, and Other Technical Fields
M
On Your Mark: Professional Proofreading and Editing
F M
Write On!: Creating Effective Proposal and Reports F M
COURSE FORMAT KEY B – Conference Breakout Session or Lunch Program H – Half‐Day Training Course F – Full‐Day Training Course M – Multi‐Day Training Course W – Webinar O – Online Course
Commanding Attention: Writing for the Military
F M
In Plain English: Government Writing Made Easy
F M
"Bend With the Wise Bamboo": Conforming to GPO Style Manual Standards
M
Begin, Breathe, and Stop. Stop? STOP!!!!!!!: Punctuation Matters B H
An Adult's Garden of Grammar: Rules for Pest‐Free Writing B H
Email Etiquette and Business Writing: How to Create Messages that Get Read
H
Effective Business Writing (Partner Course)
O
To schedule training or speak with a facilitator, contact us at 301−934−3250 or [email protected].
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