Challenges
Panel discussions Session 1
Moderator: Eneas Hunguana
2008-05-21 Panel discussions: Challenges 1
Panel
• P. Krishna Reddy, Economic Development • Hugh McGuire, Culture • Sven Mauléon, Environment • Joel Selanikio, Health • Andres Casco, Public Administration • Frank Starmer, Education
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Economic Development
P. Krishna Reddy eSagu Project
IIIT, Hyderabad, India
2008-05-21 3 Panel discussions: Challenges
Challenges (1)
• Power – Availability and Quality
• Connectivity – Internet Service Providers – Mobile Connectivity Problems
• Sustainability – Difficult to sustain on single service – Development of sustainable business with out external support
• High service cost • Policy/Government/Micro-Management Issues
– Non existent policies – Non-supportive policies
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Challenges (2)
• Software licenses /IPRs – Software licenses are expensive for small
scale projects
• Logistics – Tracking of materials
• Creating wealth • Getting government/public Support
– Old habits or ideologies
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Culture
Hugh McGuire LibriVox.org
Canada
2008-05-21 6 Panel discussions: Challenges
Challenges
• Creating with technology. • Building community through creation. • Successfully building community might
answer many of your challenges.
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Environment
Sven Mauléon OpenmindProjects
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Challenges
• Integrated approaches: environment, health, social, economic, education
• Integrated partnerships • Motivation and awareness • Execution
– encouraging immediate action, go from talk to walk • Communication
– overcoming cultural, language, and geographic barriers
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Challenges
• Communicating with local communities across language, cultural, and literacy barriers
• Establishing trust between “us” and local communities
• Scaling up without losing quality/replication of successful projects
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Health
Dr. Joel Selanikio EpiSurveyor Project
Washington, D.C. United States
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Identification of a problem
• Not enough public health information in developing countries
• Most data comes from surveys • Surveys done on paper (no computers)
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First Iteration: use computers
• Handheld computers (PDAs) best suited to environment
• Commercial software available
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Challenges of 1st Iteration
• Scalability – Cost of hardware (PDAs) – Cost of commercial software – Complexity of commercial software requires
expensive consultants
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Second and Third Iteration
• 2nd: EpiSurveyor on PDAs – Free, open-source instead of commercial
software – Very easy to use
• 3rd: EpiSurveyor on mobiles – Use mobile phones instead of (or in addition
to) PDAs – Removes hardware cost
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Current challenges
• Long-term sustainability – Currently grant-supported – Developing fee- and subscription-based
additional capabilities – Open-source means many groups can add
resources
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Public Administration
Andres Casco SAE On Line Auctions
Mexico
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Challenges
• Social Engagement – Digital Inclusion for Everyone (economic, social, gender). – Familiarity with ICT ( training and education ) – Trust and Confidence – To use ICT for dialogue between public and the government. Need for feedback systems so that
people can reach governments or NGOs etc • Citizen-Centric Approach
– Most of public administration projects lack citizen centric approach. Projects are based on offer/leaders interests not on public demand/interest.
• Institutional Leadership – Lack of e-leaders (Political champions) to support the systems. – Need for integrated Government on ICT
• Remove duplication of systems that are doing the same tasks from different government agencies. – Need for creation of awareness on ICT systems – Need for training on the side of public staff on use of ICT systems.
• Technology – Need for technology to support all the languages of a region (e.g India).
• Legal Framework – Challenge of Legal framework for providing ICT services
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Education
Frank Starmer Multilingual Systems for Literacy
and Education
2008-05-21 19 Panel discussions: Challenges
Project Reach
• Mass – Opportunity for large impact – Likelihood of igniting curiosity among many learners
• Small Groups – Personalized – Interacting with “problem” groups
(outside society mainstream) – Rapid adaptation to changing needs
• Unreached beneficiaries – Minimal to no Internet access – Difficult to attract enablers
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ICT: Education or Learning?
• Traditional education focuses on content mastery: a just-in-case paradigm. – Readily accepted evaluation tools – Suited to mainstream learners – Infrequently used content subject to the forgetting
process • Internet-centric and problem-based learning
– Problem solving leads to just-in-time learning – New skill: harvesting Internet accessible resources – Reduces impact of the forgetting process
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ICT Arenas
• Cognitive: shifting learning paradigm – ICT complements formal instruction – ICT potential to incorporate family members
into the learning environment – New generation of contributors to national
priorities • Social:
– Misunderstanding of ICT: Not limited to business – ICT focus on improving communication and
language skills
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A delicate balance
• Establish an engaging environment • Balancing learning / social gals vs sustainaibility
in a business setting (no free lunch) • Balance between global priorities vs local priorities • Sensitive balance between technology and people
issues (sensitive, forgiving, encouraging)
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Impact
Panel discussions Session 2
Moderator: Jeanna Högberg
2008-05-21 Panel discussions: Impact 24
Panel
• Daniel Rickard, Education • Alan Young, Health • James Mudie, Environment • Mayra Juca, Culture • Ian Retson, Public Administration • Edwin Zulu, Economic Development
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Education
Daniel Rickard Fire and Ice, Elluminate. Calgary, Alberta. Canada.
2008-05-21 Panel discussions: Impact 26
How to Measure Success in Education?
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Qualita'vevs.Quan'ta've
There Must be a Balance of the Two
• Qualitative: Capture the Emotional Measurements – Participants Diaries – End of Event Questioners – End User Feedback Forms – Stories that highlight the impact of the program – Always share these stories – Example: Matera Online Newspaper, captures the stories!
• Quantitative: Capture Numbers and Statistics – There are 1000’s of ways to do this – Pick the right items to measure – Highlight how many people are affected by the change, and
prove it!
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Be able to defend the impact of your program
• Appeal to both the emotional impact and the practical impact of your program
• Hire an outside expert organization to do the impact study for you – WIMPS did this last year
• Using the document to get additional funding • The document made them a better organization
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Is the project sustainable?
• Example from Rafi.ki – The online community project started to
take on a life of it’s own! – It grows beyond the original vision
• Example from Wara Bilong Life – Students are having so much fun, they don’t
know they are learning! They want to keep playing!
2008-05-21 Panel discussions: Impact 30
Measure Success Based on a Single Simple Question
If you left, would the project continue without you? People Vote with their feet!
If yes, then we suggest you have attained one level of success
If no, then there may be more work to do
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Health
Alan Young e-Care Elderly Home Management System
Hong Kong
2008-05-21 Panel discussions: Impact 33
Three cases
• EduCare – Providing mobile learning content to train and help patients in using their medical device to better manage their medical condition.
• Mindyourmind.ca is an international interactive website for youth struggling with mental health issues and provide resources for youth to help themselves and their peers.
• e-Care Elderly Home Management System is a web-based system serving elderly centers in Hong Kong.
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Impact on the patients
• Improve patients’ accessibility • Satisfaction • Safety • Information accuracy • Reduce resources (e.g. visit to the
healthcare hence reduce cost)
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Impact on Healthcare provider
• Improve decision making • Continue professional development • Improve methodology • Improve effectiveness and efficiency
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Impact on the society
• Transparency • Control diseases • Paradigm Shift • Promote healthy lifestyle • Government awareness
2008-05-21 Panel discussions: Impact 37
Environment
James Mudie Indigenous Peoples Mapping Project
Congo
2008-05-21 Panel discussions: Impact 38
Impact
• Awareness • Replication of successful initiatives - for protection and conservation of the
environment • Integrated approaches • Transparency - truth, honesty in public relations.
Open and inclusive solutions
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Impact
• To see parents wanting their children to be educated
• Too see children motivated to learn • Selling community products - shea butter (link) • Mapping of indigenous people’s resources
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Culture
Mayra Juca Websites Communidad Segura & Vivba Favela
Brazil
2008-05-21 Panel discussions: Impact 41
Examples
• Kokbok à la Blakulla – (cookbook) – making a cookbook builds neighbours &
connections
• VivaFavela – (youth community media) discovering
citizenship by being correspondents
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2008-05-21 45 Panel discussions: Impact
Public Administration
Ian Retson Leicestershire CareOnLine
Leicestershire, U.K.
2008-05-21 Panel discussions: Impact 46
Public Administration: Impact
Impact to Citizens/Businesses Reduced transaction cost Citizens gain access to information Improved quality of life Giving access to people 24x7 at home instead of 9 to 5 office hours ICT services gives access to minority groups e.g. gender
Impact to Government Simplification, unification and standardisation to provide services (e.g. in
Singapore charity portal) Driving change of the government system; but not change for change sake
Impact to ICT Industry Best technological practise Transfer across borders.
Negative Impact how to we deal with unemployment that is created by the use of ICT
systems. Measurement
Measuring the impact from the different dimensions, socially and quantitative
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ATouchScreenhelpsBillytousethecomputeronhisown
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MuktaislearningEnglishwiththehelpofthecomputer
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Patriciaimprovesherdexterityandlanguageskillsonthecomputer
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Georgewaslonelyandisolated
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Peteroperateshiscomputerwithjusthisvoice
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Economic Development
Edwin Zulu COMESA SME Toolkit
Zambia
2008-05-21 Panel discussions: Impact 53
1. Policy Ideas and Creation
• Creation of new licenses and policies based on positive evaluation and results of project implementation
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2. Value Chain Enhancement
• Research and Development • Design of Products, Services, or Processes • Production • Marketing & Sales • Distribution • Customer Service
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3. Scaling / Replication
• Increased interaction capability with ICT • With scaling, we are able to either
present a formidable front that can push to modify existing structures
• With scaling, it is easy to work around existing oppressive policies
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4. Market Transparency
• Have been able to achieve online transparency as a result of out ICT involvements
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5. Challenge to Old Habits
• We have been able to present our projects as complementary rather than competitive, and that has helped overcome old ideologies
2008-05-21 Panel discussions: Impact 58
6. Local Specific Knowledge Bank/Availability
• We have been able to provide comprehensive documentation and information for online sharing
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7. Productivity/Efficiency
• Our projects have increased production, reduced cost, increased process efficiency in service delivery and increased profitability
2008-05-21 Panel discussions: Impact 60
Partnerships
Panel discussions Session 3
Moderator: Houssam Toufaili
2008-05-21 Panel discussions: Partnerships 61
Panel
• Matthew Blumberg, Culture • Antoine Geissbuhler, Health • Janine Selendy, Environment • Sunil Jacob Mathew, Economic Dev. • Adrian Goh, Public Administration • Ekaterina Fedotova, Education
2008-05-21 62 Panel discussions: Partnerships
Culture
Matthew Blumberg GridRepublic.org
New York City, United States
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What is Partnership?
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What is Partnership?
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What is Partnership?
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Your Most Important Partners
• Yourself • Your community of users/volunteers
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Health
Prof. Antoine Geissbuhler, MD RAFT project Switzerland
2008-05-21 68 Panel discussions: Partnerships
Partnerships
• Monika Krengel, Katriina Lahtinen, Jackson Mukonzo & Antoine Geissbuhler
• RAFT: supporting care professionals in remote hospitals in 15 countries in Africa – continuing education, need for appropriate knowledge – telemedicine, clinical and logistical support
• A solution to several key challenges – Sustainability – Quality of service – Relevant knowledge – Scaling up
2008-05-21 69 Panel discussions: Partnerships
Sustainability
• Organizing local partnerships – Focal point, medical coordinator, technical
coordinator
• In Mali, 2001: a bottom-up approach – « if you go there, you rot there » – difficulty to get institutional anchoring
• In Mauritania, 2002: a top-down approach – immediate government support – limited physician buy-in
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Quality of service
• Developing operational partnerships – to get timely responses – and quality-controlled services
• Reference center in Bamako, Mali – staffed with junior on-call physicians – supporting virtual communities of experts
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Relevant knowledge
• Understanding the real needs: – nurses are prescribing in a district hospital
• Knowledge partners: – universities, university hospitals – contents producers (WHO) – end-users – expertise in user-centered design
2008-05-21 72 Panel discussions: Partnerships
Scaling up
• Partnering to maximize synergies • IT infrastructure
– international partners with critical mass – local companies with local presence
• Software – using and sharing Open Source Software
• Communication – to the public – the policy makers – the funding organizations
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Environment
Janine Selendy Horizon Solutions Site
United States
2008-05-21 74 Panel discussions: Partnerships
Partnerships (1)
• The most successful organizations have accomplished their goals and objectives thanks to partnerships
• Examples of partnership – similar organizations – Non-government and government, academic,
local, regional, nation, and international – corporate social responsibility (CSR)
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Partnerships (2)
• Working with volunteers and interns of all ages and backgrounds.
• Participating in the Stockholm Challenge
Svalbard Global Seed Vault in the Arctic Opens Doors for 100 Million Seeds from 100 Countries
The action we fail to take today might help save the planet for the future
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Economic Development
Sunil Jacob Mathew All Blind Orchestra Project
India
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Resource pool
• Sharing: – Financial – Ideas – Human resources
• Planning strategies • Information providers • Looking at models complementing each other • Technical cooperation • Sustainable business model • Using synergies to build model
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Public Administration
Adrian Goh CitizenConnect Programme
Singapore
2008-05-21 79 Panel discussions: Partnerships
Partnerships
• E.g. of Partnerships in e-Government – Technology Providers (Auctions using eBay/Mexico) – Local Community (Feedback forums/UK) – Academia (Training for Police/Italy) – ICT Industry (Industry Engagement/S’pore)
• Key Drivers for Success – Buy-in and Ownership of Stakeholders – Win-win outcomes
• Structuring the Contractual Relationship – From transaction based to outcome based (e.g. S’pore)
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Public Administration : Partnerships
Examples of Partnerships Technology Providers (eBay/Mexico) Local Community (UK) Academia (Italy) ICT Industry / Whole of Govt (S’pore)
SAE Online Auctions (Mexico)
Leicestershire CareOnLine (UK)
My CPF (Singapore)
Public Administration : Partnerships
Key Drivers for Successful Partnerships Buy-in and Ownership of Stakeholders Win-win outcomes
Structuring the Contractual Relationship From transaction based to outcome based
(e.g. NS Portal S’pore)
National Servicemen Portal (Singapore)
Education
Ekaterina Fedotova Information Dissemination and Equal Access
(IDEA) Project Russia
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Why partnership?
• Create scale • Focus on core competencies • Bridging resource gaps
- financial - technical - strategic - knowledge - HR
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Planning
• Decide type of partner coverage – Global /Local – Multistakeholders – Cross-sectoral collaboration
• Target the partner – Where to find them – How to create win/win – Ensure common goals
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Execution
• Phased implementation – Pilot project / dating – long-term agreement /marriage
• Leadership • Maintaining your organization/project
identity • Continuous feedback and flexibility
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Sustainability
• Creating value / benefits for long-term participation
• Transparency, accountability, good governance
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Multistakeholder Partnerships
57 IDEA Centers in Russia 30 of them - partners for over 9 years Why is this partnership successful? - new contacts and
technologies - loyal stakeholders
who deliver professional programs
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