SPIN TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014SPIN TIPS & TRICKS for Feeding Guests with Dietary Needs
Tips & Tricks For Feeding Guests with Dietary Needs
The HungerGame
Wednesday, January 29, 14
SPIN TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
Evaluate a hotel/catering menu for dietary needs
Guide foodservice providers on what they need and how they want the needs fulfilled.
Work with participants in meeting their needs and provide a better customer experience.
Essential Learning Components
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Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
January 24, 2014
our common ground,
~James Beard
“Food is
a universal experience.”
Wednesday, January 29, 14
“Food is the only thing
you're going to buy that
becomes you.”Carlo Petrini
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
Gluten Free
Food Allergies
RAW
Organic LocalVEGAN
Vegetarian
PescitarianH
alal
Kos
her
Tree Nuts
Celiac
Corn Clean EatingMacrobiotic
PaleoRave
Buddhism
Crohn’s
Menu Labeling
Food Safety
AD
A
FALC
PA
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
1 : 13335% / 17%Obesity7 : 10Chronic Disease15 million27 million25.8 million11.2 millionFood AllergyVegetarian & VeganCeliac DiseaseDiabetes36%KosherReligious
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
1.8 MillionMeetings205 Million
People$54.5 BillionFood & Beverage
food functions 23,1904,931 eventsday
$149.3 million$6,439114 people
each
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014ELC #1
Addressing Dietary Needs
u
Food Allergies | Medical Conditions | Personal Preferences | Religious Beliefs
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
January 24, 2014
Food Allergy
Potentially
Immune System Response
LIFE-THREATENING
Wednesday, January 29, 14
120
8150+
90
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Cereals• Crackers• Cookies• Candy• Chocolates• Energy bars• Flavored coffee• Frozen desserts• Marinades• Barbecue sauces• Cold cuts• Alcoholic beverages
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Dressings• Sauces• Stocks• Bouillabaisse• Cuttlefish ink• Glucosamine• Fish stock• Seafood flavoring• Surimi
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Baked goods • Candy• Chili• Egg rolls
• Enchilada sauce• Marzipan• Mole sauce• Nougat
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Flavoring base• Caesar dressing• Worcestershire
sauce
• Bouillabaisse• Imitation or
artificial fish• Meatloaf• Barbecue
sauce• Caponata
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Baked goods• Egg substitutes• Macaroni• Marzipan• Marshmallows
• Nougat• Pasta• Foam or topping • Pretzels
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Ale/Beer• Baking mixes• Baked products• Batter-fried foods• Bread crumbs• Breaded foods• Candy• Cereals• Couscous• Crackers• Ice cream• Imitation crabmeat • Pasta• Play dough• Potato chips• Processed Meats• Rice cakes• Salad dressings• Sauces• Soups• Soy sauce
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Artificial butter• Baked goods• Caramel• Chocolate• Processed Meat• Margarine• Nondairy products• Nougat• Canned tuna• Shellfish
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Asian cuisine• Vegetable gum• Vegetable starch• Vegetable broth• Baked goods• Canned tuna• Cereals• Cookies• Crackers• Energy bars• Low-fat peanut butter• Processed meats• Sauces• Canned broth & soups
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
Leading cause of
death worldwide
“Chronic disease is a
foodborne illness. We ate our
way into this mess, and we
must eat our way out.”Dr. Mark Hyman
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Tobacco Use
• Physical Activity
• Unhealthy Diet
• Harmful use of Alcohol
• High blood pressure• High blood glucose• Physical Inactivity• Overweight & obesity• High cholesterol• Low fruit & vegetable intake
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Behavioral Risk Factors
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
January 24, 2014
Celiac Disease
Genetic autoimmune disease
1:133
Malabsorption
Avoid Gluten
No cure
Oatmeal?
Wheat | Rye | Barley
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
1:3 Americans
Manage blood sugar
Low salt, fat & sugar
High in fiber
What, when & how much
Epidemic of 21st Century
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
January 24, 2014
World’s population lives in countries
where being overweight
or obesity kills more people
than malnutrition
65%Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
Vegetarian
NoBeefPork
PoultryFish
Shellfish
Vegan
Wednesday, January 29, 14
Paleo• Processed
foods• Sugar, candy
• Sweet fruit• Grains• Beans
• Dairy• Seed Oils
No
Wednesday, January 29, 14
Arlene Mathes-Scharf
Kashrut.com “Food is an
important part
of my religionand the way I live my life.”
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
Judaism Kosher x Kosher finned fish only Kosher Not with
meat
Buddhism x x some P P
Hinduism x x Restricted/Avoided
Restricted/Avoided ? x
Islam Halal x Halal x x
Rastafarianism x x no fish over 12” x
Seventh Day Adventist x x x ?
Sikh in some sectsHalal or Kosherin some sects
Halal or Kosherin some sects
Halal or Kosher x
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
Protestants Few RestrictionsFew RestrictionsFew Restrictions
Roman Catholicism
Restricted on certain daysRestricted on certain daysRestricted on certain days
Eastern Orthodox
Restrictions Restrictions
Jainism x x x x x x
Mormonism x
Baha’i some are vegetarianssome are vegetarianssome are vegetarianssome are vegetarians x
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
January 24, 2014
JANUARY Chinese New Year (Confucian/Taoist/Buddhist)
FEBRUARY Ash Wednesday (Christian)Lent (Christian)
APRIL Good Friday (Christian)Easter (Christian)Shavuot (Jewish)Passover (Jewish)
JUNE/JULYRamadan (Islamic)
JULY/AUGUST Eid al-Fitr (Islamic)Krishna Janmashtami (Hindu)
SEPTEMBER/OCTOBERSukkot (Jewish)Rosh Hashanah (Jewish)
OCTOBER Navratri (Hindu)Shemini (Jewish)Yom Kippur (Jewish)Simchat Torah (Jewish)Eid al-Adha (Islamic)
NOVEMBER Diwali (Hindu/Buddist/Sikhism/Jainism)Thanksgiving
DECEMBERHanukkah (Jewish) Christmas (Christian)
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Review Menu
• Note which items:• Top 8 Allergens• Gluten-free• Vegetarian• Vegan
ELC #1
Discovery ExperienceParticipate | Understand | Comprehend | Learn
GFV
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VG
N SFWM F SP
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014ELC #1
Discovery ExperienceParticipate | Understand | Comprehend | Learn
Top 8 Food Allergens• Egg• Wheat• Tree Nuts• Peanuts• Shellfish• Fish• Soy• Milk
Gluten-Free• No Wheat• No Rye• No Barley• Oats?
Vegetarian• Only Eggs & Milk• No sea or land
animals
Vegan• No Eggs or Milk• No sea or land
animals• No honey
GF V
E
VGN
SF
W
M
FS
P
P
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014ELC #1
Discovery ExperienceParticipate | Understand | Comprehend | Learn
V
E NW M
WM
MM W
M W
M W
WF
FW
VG
ME
EE
W EV
VV
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GF
M W E P
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014ELC #1
Discovery ExperienceParticipate | Understand | Comprehend | Learn
V
EW M
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FE
W
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Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014ELC #1
Adding ValueFood | Health | Exercise | Wellness
vWednesday, January 29, 14
.15
.25Host would not be able
to meet need
EmbarrassedAsking is impolite
Unsure how to tell
Perceived lack of empathy to
their need
Don’t want to
be a burden Low
Expectationsof Products &
ServicesWednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
Champions for“Cultures
ofHealth”Wednesday, January 29, 14
MPI Carolinas A Healthier Appetite January 24, 2014
Participant Experience
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
• Improve liking • Increased incremental spending• New/increased client base• Fine-tune customer service• Budget Savings• Less Waste• Demonstrate Professionalism
Benefits of Good Service
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
January 24, 2014
Once guests feel safe & satisfied with their eating experience,
they become a loyal & repeat customers.
80%
Wednesday, January 29, 14
%50Do not return to eventsDo not attend events
Wednesday, January 29, 14
$125,000Five-day conference
Wednesday, January 29, 14
Seeing, hearing, walking,
Eating learning, interacting with others, breathing
Bodily functions immune,
digestive, bowel, brain, respiratory,
cardiovascular systemsWednesday, January 29, 14
“Hotel is not liable for damages whatsoever suffered by the organizer, the guest and/or third parties unless the
damages are caused intentionally by Hotel or Hotel is grossly at fault. This liability exclusion also applies in particular to damage resulting from consuming food prepared or served by Hotel and to damage resulting from computer-related problems.”
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
• Contracts• Invitations• Registration Sites• Site Visits• Action Stations• Bars• Green Rooms• Place Cards• Apps
Consider
Wednesday, January 29, 14
Wednesday, January 29, 14
Alternative Meal Options (Optional) If you would prefer vegetarian or vegan meal options, please select your preference below. If you have other special dietary needs, we ask that you make your own accommodations.
Choose only one: vegetarian vegan
EggWheatSoyMilkTree NutsPeanutsShellfishFishOther
Wednesday, January 29, 14
SPIN TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
FOOD ALLERGY CONCERNSWe strive to provide a large selection of products for shoppers who have food allergies, follow special dietary or prefer specific ingredients. Despite
taking every precaution, we cannot guarantee that our items are free of trace
amounts of nuts, tree nuts, wheat, dairy, eggs,
soy, fish, shellfish, sesame seeds* or other allergens.
Risk Management
• Follow applicable federal, state and district laws
• Standard Operating Procedures
• Legal Disclaimer
• Designate a person to manage
• Food Allergy Action Plans
• Be prepared for reactions
Wednesday, January 29, 14
SPIN TIPS & TRICKS for Feeding Guests with Dietary Needs January 27, 2014
Dietary Needs Policy
✤ A plan of action with a process to complete it
✤ Clearly understood by all staff who interact with the allergic diner
✤ Addresses accommodations for guests with food allergies, celiac disease, veganism, religious practices and other
✤ Fosters understanding between event guests, staff and vendors through relevant communications
✤ Included in all contracts
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier Appetite
Consider• SOPs• Menus• Back of House• Front of House• Set-up• Staffing• Communication• Sundries
Wednesday, January 29, 14
What’s
Wrong?
Wednesday, January 29, 14
What’s
Wrong?
Wednesday, January 29, 14
What’s
Wrong?
Wednesday, January 29, 14
What’s
Wrong?
Wednesday, January 29, 14
What’s
Wrong?
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
QAELC #1
Questions Answers&
Wednesday, January 29, 14
@tstuckrath @thrivemeetingsMPI Carolinas: A Healthier AppetiteJanuary 24, 2014
Tracy [email protected]
404-242-0530www.thrivemeetings.com
www.facebook.com/thrivemeetingseventswww.linkedin.com/tracystuckrath
CSEP, CMM, CHC, CFPM
Wednesday, January 29, 14