Spectrum Communications: A Brief OverviewProviding 24/7/365 peace of mind since 1983
Copyright 2013, Spectrum Communication Services Inc. All Rights Reserved.
A Milwaukee Answering Service and Call Center Operating 24/7/365Services and solutions are virtually endlessWell-trained, professional, and caring staffThe latest in technology and industry
standardsOperators take one call at a time – not three
Locally Owned and OperatedFounded in 1983 by Roy and Mari OsmonCelebrating 30 years in the business, 1983-
2013Clients and prospects know how to find and
reach usManagement, staff deeply rooted in and
engaged with Milwaukee area Charitable work Business associations and networking groups Education Community development
Award-winning and RecognizedNamed a Future 50 company by the Milwaukee
Journal Sentinel Coverage in the Milwaukee edition of The
Business Journal and other local publications, both in print and online
Numerous awards received by the Association of TeleServices International (ATSI) for outstanding service over the years
Recognized by the Better Business Bureau (BBB) for its deep commitment to ethical practices
Noteworthy Retention RatesSome of the best retention rates in the
industry
Average client stay is nearly 12.5 years A number of clients have been with us since nearly
the beginning – 1983! Average length of employment for Spectrum’s staff
is nearly nine years
Bottom line: Satisfied clients and a staff that is well-trained, professional, and time-tested
A Rich Variety of ClientsLaw firms large and smallProperty management companiesService contractorsManufacturers Medical and DentalAutomotive shops / ER TowingInsuranceAnd SO many more!
Our Core ValuesFair (x 3)
Fair to our clients, our staff and Spectrum
Peace of Mind Bridging our clients to their customers – 24/7/365
The “WOW” Factor Striving for excellence with every contact
Every Challenge an Opportunity Specializing in creative and innovative solutions
Building Partnerships One Client at a Time We promise to care
“We believe there is no substitute for a warm, friendly voice.”
For Further InformationSpectrum Communications125 N. Executive Drive, Suite 300Brookfield, WI 53005262.821.5100 (Local)800.701.3559 (Toll Free)262.821.1492 (Fax)[email protected] www.facebook.com/milwaukeecallcenter