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Spectrum Communication Services Inc., better known simply as Spectrum Communications, is an award-winning Milwaukee-area answering service and call center operating 24/7/365. Celebrating 30 years in the business in 2013, Spectrum’s many clients include not only businesses and organizations around greater Milwaukee and elsewhere across the state of Wisconsin, but a number of longtime national clients, as well. Over the years, Spectrum has been the subject of stories and articles that have appeared in The Business Journal, the Milwaukee Journal Sentinel, and other local news publications, both online and in traditional print. In addition to this news coverage, Spectrum is very grateful to have been recognized numerous times in its three decades of business by organizations like the Association of TeleServices International (ATSI) and the Better Business Bureau (BBB) for its leadership and innovation in categories like outstanding service and ethics. With its commitment to continuous investments in technology and staff training and development, Spectrum stands out among other call centers and answering services around. Locally owned and operated with great pride since the very beginning, Spectrum’s owners and staff are rooted in and engaged with the Milwaukee area through charitable work, business associations and networking groups, education, and community development. Call us today to discuss how Spectrum can help your business grow and meet its objectives. Possibilities are virtually endless, and far more affordable than you may think. Some of our many services and solutions include, in no particular order: • Order Entry • Virtual Office • Employee Check-in Lines • Help Desk/Customer Service Overflow • Job Hotlines • Conference Calls • Automated or Operator Assisted Dispatching • Memberships and Subscriptions • Simple to Complex Messaging • Lead Generation • Ad Tracking • Off-Site Receptionist • Appointment Scheduling • Rebate Programs • Class and Event Registration • Credit Hotline • Outbound Surveys • Claims and Incident Reports • Store and Dealer Locate • Pre-certification Line • Basic to Enhanced Voice Mail • Industry Specific Programs – Ask About Yours!
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Spectrum Communications: A Brief OverviewProviding 24/7/365 peace of mind since 1983
Copyright 2013, Spectrum Communication Services Inc. All Rights Reserved.
A Milwaukee Answering Service and Call Center Operating 24/7/365Services and solutions are virtually endlessWell-trained, professional, and caring staffThe latest in technology and industry
standardsOperators take one call at a time – not three
Locally Owned and OperatedFounded in 1983 by Roy and Mari OsmonCelebrating 30 years in the business, 1983-
2013Clients and prospects know how to find and
reach usManagement, staff deeply rooted in and
engaged with Milwaukee area Charitable work Business associations and networking groups Education Community development
Award-winning and RecognizedNamed a Future 50 company by the Milwaukee
Journal Sentinel Coverage in the Milwaukee edition of The
Business Journal and other local publications, both in print and online
Numerous awards received by the Association of TeleServices International (ATSI) for outstanding service over the years
Recognized by the Better Business Bureau (BBB) for its deep commitment to ethical practices
Noteworthy Retention RatesSome of the best retention rates in the
industry
Average client stay is nearly 12.5 years A number of clients have been with us since nearly
the beginning – 1983! Average length of employment for Spectrum’s staff
is nearly nine years
Bottom line: Satisfied clients and a staff that is well-trained, professional, and time-tested
A Rich Variety of ClientsLaw firms large and smallProperty management companiesService contractorsManufacturers Medical and DentalAutomotive shops / ER TowingInsuranceAnd SO many more!
Our Core ValuesFair (x 3)
Fair to our clients, our staff and Spectrum
Peace of Mind Bridging our clients to their customers – 24/7/365
The “WOW” Factor Striving for excellence with every contact
Every Challenge an Opportunity Specializing in creative and innovative solutions
Building Partnerships One Client at a Time We promise to care
“We believe there is no substitute for a warm, friendly voice.”
For Further InformationSpectrum Communications125 N. Executive Drive, Suite 300Brookfield, WI 53005262.821.5100 (Local)800.701.3559 (Toll Free)262.821.1492 (Fax)[email protected] www.facebook.com/milwaukeecallcenter
