5Goodwill Industries of Middle Tennessee, Inc.2007 Annual Report
seconds, minutes, hours, days, months...
...years
mission
-The sale of your
donated items helps
people with disabilities
or other barriers to
employment prepare
for and find jobs in the
community.
t Goodwill, we’re celebrating an important anniversary: half a century of Goodwill in middle and west Tennessee. While most people measure anniversaries in years, we measure our anniversaries in terms of the lives that have been touched and transformed.a
So when we say we’re celebrating 50 years of Goodwill in Middle Tennessee, what we’re celebrating is:
Fifty years of having the privilege of seeing the lives of the people we serve improved through meaningful work.
Fifty years of watching people with barriers—people who have physical and mental disabilities, people who are immigrants without language skills, people who are elderly without job interview skills —find dignity, purpose and the ability to overcome obstacles through work.
Fifty years of making the daily discovery that there are too many forgotten folks who can work and want to work and will work hard, if only they are given training and a chance.
Fifty years of seeing employers, reluctant at first, but then thrilled and excited by the untapped resource of people hungry for a chance to show how they can contribute to the growth of a business.
Fifty years of seeing smiles spread over faces as people receive their very first paycheck and sharing the dreams they have for what they can do with what they’ve earned.
Fifty years of seeing lifelong friendships formed and even knowing a few who met at Goodwill, married, and are making a life together.
Fifty years of living in a caring and giving community that has donated millions of pounds of clothing and other goods because people know that there is no greater waste than to discard or disregard
the unused—whether it’s a household item or a person eager to contribute.
Fifty years of friendly, cost-conscious shoppers and friends who’ve found great bargains at our stores while helping us change lives with their support.
We’re grateful for the opportunities we’ve had to serve people. We look forward to 50 more years and the changed lives those years will come to represent.
We thank you for continuing to make history with us,
David Lifsey, President & CEO
“We look forward to 50 more years and the changed lives those years will come to represent.”
Goodwill Celebrates its 50th AnniversaryTo kick off the milestone, clients and employees cut the ceremonial cake in July. Starting with only 28 employees, Goodwill has grown to employ over 1,300 hundred people.
2700
We’ve served thousands of Tennesseans throughout the years with finding, training for, and keeping jobs.
We’ve expanded our programs to help more people, we’ve refocused our target clients and modified long-standing services. We’ve helped more people get jobs by giving them their first chance at earning a paycheck here at Goodwill. We’ve changed as the times have changed. We helped those that society might have otherwise left behind.
But one thing has always stayed the same, our belief in the power of work to change lives.
also in 2007...New Stores and New Store Locations AddedIn 2007 alone, Goodwill opened three new stores: Spring Hill, Union City, and South Jackson, and relocated two other stores in Lewisburg and Rivergate (Nashville).
Transitional Employment BornAfter serving a broad array of people in need of jobs and job training, Goodwill’s board of directors steered the agency back toward its roots—focusing on people with disabilities.
First Store and Donation Site BuiltIn March, Goodwill opened its “model” store and donation center in Spring Hill. The new store is the first store Goodwill Industries of Middle Tennessee has built from the ground up.
Bellevue Donation Express Opened Goodwill added another donation express center to its locations in September. The new site lets donors unload their items in a covered drive-thru. Since the site opened, the number of donors in Bellevue has doubled.
TRAC Training OfferedGoodwill created a program in partnership with the Nashville State Community College to teach clients and youth the basics of working in retail, call center, and service industries.
Four New Career Solutions Centers AvailableGoodwill expanded its job training and placement services to Union City, Lewisburg, Rivergate, and Spring Hill.
Career Solutions Helped More than EverCareer Solutions counselors hit a high note when they placed over 200 people into jobs in July, a first. Then, they followed up that accomplishment by repeating it for two more months before the end of 2007.
2007 Disability Forum HeldCareer Solutions brought together community organizations, government agencies, and people with disabilities under one roof to discuss how to better serve people with disabilities.
One Million Donors ServedDuring a hallmark year, Goodwill reached another milestone. On December 29, Goodwill served its one millionth donor in 2007. A first for the agency.
s ecivredemographic info
People Served by Gender:
Female 3,740
Male 3,740
People Served by Race:
White 3,759
Black/African American 3,221
American Indian/Eskimo/Aleut/Native American) 7
Asian/Pacific Islander 33
Hispanic 415
Other 45
People Served by Age:
15 and under 369
16-24 1,952
24-34 1,709
35-44 1,579
45-54 1,262
55 and over 609
mission services
Intake/Eligibility 13,110
Assessment/Evaluation 22
Job Readiness Training 6,823
Work Skills Training 290
Goodwill On-the-Job Training 275
Job Placement Help 5,940
Retention and/or Advancement 2,318
Intake/Eligibility: Session to determine if clients meet admission criteria.Assessment/Evaluation: Counselor helps clients learn what skills and aptitudes these clients have for successful employment.Job Readiness Training: Instructors teach clients soft skills such as how to fill out an application and give them interview tips.Work Skills Training: Specific training programs and certifications Goodwill offers such as forklift, computer, security guard, and customer service.Goodwill On-the-Job Training: Job trial where Goodwill teaches clients to perform basic job-related tasks while clients earn a paycheck. Job Placement Help: Counselors help clients find work at Goodwill or other community-based employers.Retention and/or Advancement: Counselors provide support to clients after the clients are hired.
glossary
26 33164
37
187
137203
210
146
Blindness or Other Visual ImpairmentDeafness or Other Hearing ImpairmentOther Physical DisabilityNeurological DisabilityLearning DisabilityChemical DependencyPsychiatric and/or Emotional DisabilityDevelopment DisabilityOther Disabling Condition
disabilitiesTotal Served 1,143
disadvantagesTotal Served 6,337
Total Served 7,480
...26 33
164
37
187
137203
210
146
Blindness or Other Visual ImpairmentDeafness or Other Hearing ImpairmentOther Physical DisabilityNeurological DisabilityLearning DisabilityChemical DependencyPsychiatric and/or Emotional DisabilityDevelopment DisabilityOther Disabling Condition
2493
1560
235
477
1028
146
11419688
Unemployed/Dislocated WorkerWorking Poor/Incumbent WorkerWelfare RecipientAt-Risk YouthOffender/Ex-offenderOlder WorkerHomelessNon-English Speaking/English as a Second LanguageOther Disadvantaging Condition
Not having a car to get to work might seem like a disadvantage to most of us. But Robert
has a wonderful way of taking what some might think of as a disadvantage and using it
to his advantage. “Dealing with my disability causes me to stay busy. So how much of a
disability is it?” he says with a sheepish grin.
determination
-
Legally blind, Robert can’t drive. He doesn’t like to take the bus because
he’s missed his stop before and doesn’t want to be late. So he walks to
work. Every day. Five miles. Even more amazing is he’s been working at
Goodwill for more than two years and he’s never missed a day of work.
He’s never been late, either. That kind of enthusiasm and determination
is infectious. Ask his family. They’re the ones who all wear the “I change
lives” Goodwill T-shirts when they’re out together.
“A doctor told my parents I’d never make it past 16,” says 60-year-old Miss Curry with a laugh that makes
everyone around her smile. “My daddy gave me a party when I turned 17 because I wasn’t supposed to
make it. But I did.” Miss Curry gives her Lord the credit for her survival and putting so many blessings and
people in her life. Like the people at Goodwill. “I just love these people,” she says.
fu lllife
a
In Miss Curry’s case, height is no measure of heart. Her stature is
overshadowed by the size of her heart and the big smile that lights
up her face and all the faces around her. Miss Curry not only
defied her childhood doctor’s prognosis, but she also defies the
rules here at Goodwill. Well, one rule in particular. Her diminutive
size makes her so huggable that friends can’t help but wrap their
arms around her. Some rules (and doctor’s opinions) are meant to
be overlooked.
To look at Catherine, you wouldn’t guess anything is wrong. As assistant to the sr. director of
Career Solutions, she shows incredible patience working with other people with disabilities,
Not only is she patient, but she’s constantly flashing an encouraging grin. No one would
ever guess the suffering she endures.
stre“I’m in constant pain every day of my life,” Catherine admits, letting her smile drop for the briefest of seconds.
“But when I look at Goodwill students and how much they have overcome to work, my pain seems minor.”
Catherine suffers from fibromyalgia, a condition that keeps her in pain and once threatened to keep her from
work. Not anymore. “The people are such an encouragement here,” she says. “Their determination keeps me
going.” And Catherine returns the favor, helping students find their own personal triumph in work.
n htge
@ 12.31.07 2007 2006 2005
ASSETS Current assets: Operating cash $819,751 $632,768 $416,284 Operating reserves 1,484,549 2,436,631 2,665,963 Accounts receivable 481,719 514,502 402,961 Inventories 1,011,936 912,549 771,443 Prepaid expenses 288,558 288,797 137,829 Total current assets 4,086,513 4,785,247 4,394,480 Non-current assets: Designated investments 2,144,295 1,650,863 1,032,637 Land, building and equipment Net of depreciation 18,681,520 14,633,147 10,521,788 Other non-current assets 448,137 350,260 244,121 Total non-current assets 21,273,952 16,634,270 11,798,546 TOTAL ASSETS $25,360,465 $21,419,517 $16,193,026
LIABILITIES AND NET ASSETS Current liabilities: Accounts payable $178,817 $330,481 $209,306 Accrued payroll and employee benefits 2,013,647 1,666,211 1,292,862 Accrued sales tax 117,843 106,434 86,696 Current portion of long-term debt 795,569 511,953 403,838 Other current liabilities 506,898 454,984 341,971 Total current liabilities 3,612,774 3,070,063 2,334,673 Long-term liabilities: Other non-current liabilities 382,392 307,594 199,226 Long-term debt 6,144,669 4,728,702 3,242,010 Total long-term liabilities 6,527,061 5,036,296 3,441,236 TOTAL LIABILITIES 10,139,835 8,106,359 5,775,909 Net assets: Board designated 2,144,295 1,650,863 1,032,637 Other unrestricted 13,076,335 11,662,295 9,384,480 TOTAL NET ASSETS 15,220,630 13,313,158 10,417,117 TOTAL LIABILITIES AND NET ASSETS $25,360,465 $21,419,517 $16,193,026
Auditedfinancialstatementsfor2007and2006areavailableuponrequest.
statement of financial position
37%
18%10%
4%
20%
3%4% 4%
Wages - Mission Related
Wages - Other
Payroll Taxes and Benefits
Supplies
Occupancy
Advertising
Other
Depreciations
@ 12.31.07 2007 2006 2005
ASSETS Current assets: Operating cash $819,751 $632,768 $416,284 Operating reserves 1,484,549 2,436,631 2,665,963 Accounts receivable 481,719 514,502 402,961 Inventories 1,011,936 912,549 771,443 Prepaid expenses 288,558 288,797 137,829 Total current assets 4,086,513 4,785,247 4,394,480 Non-current assets: Designated investments 2,144,295 1,650,863 1,032,637 Land, building and equipment Net of depreciation 18,681,520 14,633,147 10,521,788 Other non-current assets 448,137 350,260 244,121 Total non-current assets 21,273,952 16,634,270 11,798,546 TOTAL ASSETS $25,360,465 $21,419,517 $16,193,026
LIABILITIES AND NET ASSETS Current liabilities: Accounts payable $178,817 $330,481 $209,306 Accrued payroll and employee benefits 2,013,647 1,666,211 1,292,862 Accrued sales tax 117,843 106,434 86,696 Current portion of long-term debt 795,569 511,953 403,838 Other current liabilities 506,898 454,984 341,971 Total current liabilities 3,612,774 3,070,063 2,334,673 Long-term liabilities: Other non-current liabilities 382,392 307,594 199,226 Long-term debt 6,144,669 4,728,702 3,242,010 Total long-term liabilities 6,527,061 5,036,296 3,441,236 TOTAL LIABILITIES 10,139,835 8,106,359 5,775,909 Net assets: Board designated 2,144,295 1,650,863 1,032,637 Other unrestricted 13,076,335 11,662,295 9,384,480 TOTAL NET ASSETS 15,220,630 13,313,158 10,417,117 TOTAL LIABILITIES AND NET ASSETS $25,360,465 $21,419,517 $16,193,026
Auditedfinancialstatementsfor2007and2006areavailableuponrequest.
REVENUE 2007 2006 2005 Sales of goods contributed by the community $36,995,210 $30,513,146 $26,591,411 Fees and grants for professional rehabilitation services 240,567 259,985 233,163 Contract work done for local businesses 343,572 543,141 406,083 United Way support and other contributions 230,498 308,068 75,229 Investment income 121,596 121,961 71,036 Market value increase of investments 89,572 88,659 12,520 Other 139,965 97,170 65,100 TOTAL REVENUE $38,160,980 $31,932,130 $27,454,542
EXPENSES 2007 2006 2005 Wages - mission related $13,953,777 $10,816,128 $8,718,912 Wages - other 6,371,989 5,607,764 5,464,122Payroll taxes and benefits 3,522,920 2,498,376 2,363,217 Total Payroll 23,848,686 18,922,268 16,546,251 Supplies 1,426,605 1,158,552 1,048,349Occupancy 7,084,825 5,948,759 5,589,933Advertising 1,051,027 826,560 783,440Other 1,337,740 970,089 770,289Depreciation 1,504,625 1,209,776 1,177,278 TOTAL EXPENSES $36,253,508 $29,036,004 $25,915,540
2007administrativecoststotal11.7%oftotalexpenses.
Auditedfinancialstatementsfor2007and2006areavailableuponrequest.
financial information
total expenses
Chairman:R. Craig Laine
Director of DevelopmentHighwoodsProperties
Vice Chairman:John W. Stone, III
PartnerWhite&Reasor,PLC
Vice Chairman:Robert McNeilly, IIIPresident and CEO
SunTrustBank
Secretary:Robert B. Kennedy
Vice PresidentFirstHorizonInsuranceGroup,Inc.
Treasurer:Kevin P. McDermott
PartnerKPMGLLP
Legal Counsel:John Tishler
MemberWallerLansdenDortch&Davis,PLLC
Other Goodwill Officers:David B. Lifsey
President and CEO
Tammy B. GlassVice President of Finance
Betty J. JohnsonV.P. of Employment Services
J.B.BakerPresident & CEO
Volunteer Express, Inc.
CatoA.Bass Retired Owner
Midstate Tractor & Equipment
EarlBeasleyPresident
The Homer Brown Company
RitaBennettVolunteer
J.MikeBishop Asst. Vice PresidentPharmacy Services
Health Trust Purchasing Group
WilliamH.Cammack, TrusteeChairman
Equitable Trust Company
SteeleClayton Partner
Bass, Berry & Sims, PLC
DavidCondraChairman
Dalcon Enterprises
GaryW.Cordell Chief Operating Officer
Clayton Associates
ChristopherS.DunnAttorney
Waller Lansden Dortch & Davis, PLLC
W.FrankEvans Retired PresidentRed Kap Industries
DeborahFaulknerInspector GeneralState of Tennessee
TennCare
FarzinFerdowsi Partner
Management Resources
ErnestFreudenthalAdjunct Asso. Professor
Vanderbilt University
KateS.GibsonAccounting Manager
Vanderbilt Medical Ctr.Department of Finance
JohnC.GreerVice President
TennComm, LLC
L.HallHardaway,Jr. Retired Chairman
The Hardaway Group
DecostaJenkinsTrustee
PresidentNashville Electric Service
JamesL.Knight Retired President
Check Printers, Inc.
FredT.McLaughlin,Trustee
Branch ManagerRobert W. Baird & Co., Inc.
TyOsmanPresident
Solomon Builders
ThomasS.StumbPresident
Nashville Bank & Trust
JohnVanMolPresident
Dye, Van Mol and Lawrence
TimothyF.VaughnPresident
Cumberland Die Supply
BillWoodDirector, IT
Dollar General Corp.
DonnaB.YurdinOwner
Credo Management Consulting
board of directors
Goodwill Staff
design Scott Bryantcopy Keri Foyadvisor Karl Houston
Acknowledgmentsother
copy Nelson Eddy, Dye,VanMol&Lawrencephotography Dana Thomas Photographyprinting Douglas Printing