SAP Road Map for High Tech
© 2012 SAP AG. All rights reserved. 3 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without
the permission of SAP. This presentation is not subject to your license agreement or any other service or
subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this
document or any related presentation, or to develop or release any functionality mentioned therein. This
document, or any related presentation and SAP's strategy and possible future developments, products and
or platforms directions and functionality are all subject to change and may be changed by SAP at any time
for any reason without notice. The information in this document is not a commitment, promise or legal
obligation to deliver any material, code or functionality. This document is provided without a warranty of any
kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness
for a particular purpose, or non-infringement. This document is for informational purposes and may not be
incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except
if such damages were caused by SAP´s willful misconduct or gross negligence.
All forward-looking statements are subject to various risks and uncertainties that could cause actual results
to differ materially from expectations. Readers are cautioned not to place undue reliance on these forward-
looking statements, which speak only as of their dates, and they should not be relied upon in making
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Legal disclaimer
© 2012 SAP AG. All rights reserved. 4 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Global trends in high tech
New technologies, increasingly demanding customers, and
complex supply chains with ongoing compliance pressure
drive the need for constant innovation
Demanding
customers
Rapid commitments
and delivery as
promised
Unexpected demand
shifts
Complete solutions
Better-informed buyers
New market
opportunities
Shifts in buying power
Consumerized demand
Ability to leverage
channels for new
market entry
Blurring of industry
boundaries
New technologies
Digital devices
Social business
Cloud
Big data
Outsourcing to
right-sourcing
Optimized mix of
internal and external
resources
Collaboration needs in
expanded supply
network
Delivery on promise of
outsourced
manufacturing
Compliance pressure
Sustainable growth
Increasing green
requirements
Global markets’
increasing regulatory
requirements
Managing risk levels
© 2012 SAP AG. All rights reserved. 5 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution today Planned innovations Future direction
Overview of SAP road map for high tech
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 6 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Technology
Leverage new
technologies to generate
business value
Manufacturing
Adjust manufacturing
rapidly as demand
and supply change
Procurement
Improve spend
visibility and
performance;
minimize supply risk
Service
Ensure customer
satisfaction through
service excellence
Our solutions for high tech Enabling success in a complex value chain
Helping high-tech companies bring new technology solutions to increasingly demanding customers
Solution today
1
2
3
6
7 Engineering
Deliver high quality
innovative solutions to
volume rapidly
Supply chain
Respond quickly and
profitably to demand
and supply dynamics
Sales and marketing
Effectively manage
multichannel sales
and marketing
4
5
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico. IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 7 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Our high-tech partners
Solution today
Complementary technology
titans (sample)
Business
processes
ISV*
solutions
Solutions
and
services
Technology
infrastructure
Customer
as co-
innovator
SI+
services Enablement of comprehensive
business processes
Drivers of the direction of SAP for
High Tech; innovation leaders
Domain experts and thought leaders
High-Tech Industry Advisory Council
Customer Engagement initiative (CEI)
Customer Connect initiative
Strong industry-leading players coming together to drive value and industry growth
*Independent software vendor +System integrator
© 2012 SAP AG. All rights reserved. 8 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Technology
Recent innovations for high tech
Solution today
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
© 2012 SAP AG. All rights reserved. 9 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for engineering
Solution today
Key needs Key innovations
Consistent and flexible status and release management
across main product data types
SAP ERP 6.0, EHP 6 – SAP PLM
Status and release management
Increased communication and collaboration for change
processes on product BOMs
SAP ERP 6.0, EHP 6 – SAP PLM
Bill of material (BOM) redlining
Comfortable UI to manage all kinds of documents easily
and securely
SAP ERP 6.0, EHP 6 – SAP PLM
Document browser
Functional definition of BOM in definition of engineering
and manufacturing assembly sequence
SAP ERP 6.0, EHP 6 – SAP PLM
Visual Assembly
Simplified installation and reduced time to
get productive with SAP PLM (including Web UI)
SAP PLM rapid-deployment solution
PLM foundation
Flexibility and freedom to manage product versions in
engineering and product date effectivity in manufacturing
Alignment of functional design of engineering with process
management in manufacturing
SAP Product Structure Synchronization
rapid-deployment solution for bills of materials
Handover from engineering to manufacturing
© 2012 SAP AG. All rights reserved. 10 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for marketing and sales (1/2)
Solution today
Key needs Key innovations
Collaborative, easy-to-use SFA with an on-demand deployment option
SAP Sales OnDemand, wave 2 SAP Sales OnDemand solution: a people-centric,
collaborative, and user-friendly SFA solution with integration into the sales and distribution functionality of the SAP ERP application – delivered on demand
Access for sales reps, where and when they need it Sybase Mobile Sales 2.0 SFA on smart phones including Quotes, Orders, Sales
Tools like ATP check,
Ability to leverage user-generated product reviews to help other customers find the best-fit product or service
Web Channel Experience Management
application 1.0 Community-generated content, ratings, and reviews
© 2012 SAP AG. All rights reserved. 11 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for marketing and sales (2/2)
Solution today
Key needs Key innovations
Bundling of services, manufactured and financial products
and software as a consistent solution has to be governed
by rules to ensure technical feasibility and commercial
efficiency
Size of configurations is from a bigger dimension.
Optimized SAP system scalability and performance needs
to be provided.
SAP Configuration model data maintenance can be
challenging and needs a modeling environment supporting
graphical model visualization, collaborative and distributed
work.
The complexity introduced by the solution business also
creates new requirements and opportunities for analytics
on solution level instead of product level
Solution Sales Configuration for High-Tech
(FBS) 1.0
Solution Sales Configuration
Support business need for end to end flow from CRM for
Order Capture into SAP Billing for telecommunications
Billing for Telecommunications
(CC 3.0; SAP ERP 6.0, EHP 5; SAP CRM 7.0, EHP 2)
Order Capture and Contract Process Integration
© 2012 SAP AG. All rights reserved. 12 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for supply chain planning
Solution today
Key needs Key innovations
Easier navigation and fewer clicks More simple & user-friendly User Interface (UI) More modern UI technology
SAP SCM 7.0, EHP 2 Usability of SAP Advanced Planning & Optimization
(SAP APO)
Improved support for forecasting process More automated forecasting process Better functions for assigning the best-suited forecasting
model
SAP SCM 7.0, EHP 2 Forecasting enhancements for SAP Advanced
Planning & Optimization (SAP APO)
Enhanced simulation functions
Master copy of planning versions for simulation
Editing of product data structures
SAP SCM 7.0, EHP 2
Simulation in SAP APO
Better integration of global available to promise and supply
network planning
SAP SCM 7.0, EHP 2
Functional enhancements in SAP APO
© 2012 SAP AG. All rights reserved. 13 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for supply chain collaboration and
execution
Solution today
Key needs Key innovations
Reliable data to analyze suppliers’ performance to
determine supply base and take corrective action
SAP SCM 7.0, EHP 2
SAP SNC: supplier performance management
Ease of use, particularly for external business partners, to drive adoption and help customers maximize ROI by making it easier to onboard suppliers quickly
SAP SCM 7.0, EHP 2
SAP SNC: usability enhancements
Streamlined B2B connectivity to quickly on-board supply
chain partners and enable collaboration
SAP Information Interchange
SAP II: B2B connectivity for supplier collaboration
Freight forwarding and provision of ocean-export logistics SAP Transportation Management 8.1
Freight-forwarding transportation management
More visibility into warehouse processes and performance Increased automation at a low(er) cost
SAP Extended Warehouse Management 7.0, EHP 2
Functional enhancements for SAP Extended
Warehouse Management
© 2012 SAP AG. All rights reserved. 14 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent rapid-deployment solutions for supply chain
Solution today
Key needs Key innovations
Reduced expense of setting up load-tendering
relationships
Improved visibility in shipping scenarios
SAP Transportation Management rapid-deployment
solution for domestic freight tendering
Collaborative Freight Tendering RDS
Better asset utilization and higher load density, fewer
empty trucks, cost savings for transportation, and rapid
time to value
SAP Transportation Management rapid-deployment
solution for domestic transportation planning
SAP Transportation Management rapid-deployment
solution for domestic transportation planning
Rapid time to value SAP Extended Warehouse Management rapid-
deployment solution
Accelerated implementation of SAP Extended Warehouse
Management
© 2012 SAP AG. All rights reserved. 15 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for manufacturing
Solution today
Key needs Key innovations
Point-and-click integration of plant data to business
applications
Help managing diverse plant application landscape
Accessibility of plant data across data silos for applications
and analytics
SAP Plant Connectivity 2.2
Plant connectivity enhancements
Enhanced compliance in quality operations
More flexible and efficient issue processing
SAP ERP 6.0, EHP 6 – MFG
Improved usability and compliance
Timely information on WIP and labor allocation for planning
and accounting purposes
Avoidance of excessive rework or scrap of nonconforming
products
Adherence to customer compliance requirements
SAP Manufacturing Execution 6.0
New functionality
Better integrated SAP Manufacturing application platform
to reduce TCO and improve ability and speed of innovation
SAP Manufacturing solutions
Single ME/MII instance on NW, SDK, unified reporting
framework, enhanced security framework
Industrial robustness at low TCO
Enhanced extensibility
Improved stability and support
SAP Manufacturing Execution rapid-deployment
solution for discrete manufacturing
TCO improvements and new architecture
© 2012 SAP AG. All rights reserved. 16 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for procurement
Solution today
Key needs Key innovations
Minimized supplier risk and increase transparency within
the supply chain
Ability to qualify new sustainable sources of supply
Ability to assess and improve supplier performance in
sustainability
More efficient enterprise information collection processes;
access to external data
SAP ERP 6.0, EHP 6
SAP Supplier Management OnDemand solution
Selection of suppliers and products to support
sustainability brand claims
Ability to collect sustainability supply chain KPIs and
incorporate them in material and supplier selection
processes
Consideration of quality, cost, service, delivery, and
sustainability
SAP Supplier Lifecycle Management 1.0
Sustainable sourcing and procurement
© 2012 SAP AG. All rights reserved. 17 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for service
Solution today
Key needs Key innovations
Improve self-service adoption by providing an intuitive, yet
truly outstanding, customer experience
Provide a consistent customer experience across all touch
points
Allow customers to interact with your business whenever,
wherever, and however they want
Reduce cost of service by deflecting customers to lower
cost channels
Provide customers the ability to solve their own problems
through self-service or crowd-service
SAP Web Channel Experience Management 1.0
Next-generation business-to-consumer
e-service platform
Offer seamless customer service across multiple contact
channels
Monitor, control, and manage contact center operations
efficiently
Integrate contact center tools with SAP software that
supports business processes
SAP Business Communications Management 7.0
Business communications management
Increase efficiency of field service engineers
Gain visibility and insight into service operations
Plan effectively for service orders
Streamline warranty processing
CRM Service, SAP CRM 7.0, EHP2
Service management
© 2012 SAP AG. All rights reserved. 18 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations powered by SAP HANA
Solution today
Line of Business Cross
Customer Finance Cross
Applications SAP ERP for operational
reporting*
SAP NetWeaver BW on
SAP HANA*
Analytic content and
accelerators
SAP Customer
Segmentation Accelerator*
SAP CO-PA Accelerator*
SAP Sales Pipeline
Analysis*
SAP Finance and
Controlling Accelerator*
*Available in a rapid-deployment solution
© 2012 SAP AG. All rights reserved. 20 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key links for more information For customers and partners
High-tech at sap.com
Road maps on SAP Service Marketplace
SAP’s release strategy for large enterprises on SAP Service Marketplace
Solution today
© 2012 SAP AG. All rights reserved. 21 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Solution today Planned innovations
Overview of SAP road map for high tech
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 22 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Manufacturing
Access and
integration
Our solutions for high tech Enabling success in a complex value chain
Helping high-tech companies bring new technology solutions to increasingly demanding customers
Planned innovations
1
2
3
6
7
Service
Social media
integration
Technology
Real-time applications
with SAP HANA
Engineering
Visualization
and governance
Supply chain
Enhanced replanning
and transportation
Sales and marketing
Collaboration, mobile,
and on demand
4
Procurement
Enhanced supplier
lifecycle
management and
integration
5
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico. IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 23 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Solution today Planned innovations
Overview of SAP road map for high tech
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 24 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key needs Key innovations
Visualization of data in SAP ERP within a 3-D product model Access to 3-D product data from the business application Provision of product visualization capabilities across multiple
organizations
Embedded visual enterprise
Use of material master in SAP ERP with plant, sales, and accounting data within the SAP Master Data Governance application
Better integration of SAP Master Data Governance in cross-system workflows
Centralized governance for managing
material master data
Analysis of R&D project and product portfolio Monitoring of related KPIs Early identification of potential risks Portfolio monitoring to make fact-based decisions
SAP Portfolio and Project Management
rapid-deployment solution for portfolio
analysis
Easily understood asset context Intuitive navigation within the 3-D model Improved user interface
Stand-alone visual enterprise
Connecting multiple project management solutions within the IT ecosystem
Project transparency across the enterprise Ability to report, analyze, and react to project issues in a timely manner Visibility of project costs, schedule, resources, and goals
Project management orchestration with
Microsoft Project
Planned innovations for engineering Overview (1/2)
Planned innovations
© 2012 SAP AG. All rights reserved. 25 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for engineering Overview (2/2)
Planned innovations
Key needs Key innovations
Ensure product compliance through effective controls
Ensure Material & Product Safety under hazmat and safety
regulations
Ensure Recycling Compliance
Product compliance enhancements in SAP EHS
Management
Enable overall collaboration within the supply chain around
product compliance.
The embedded product compliance solution for
discrete industries is enhanced with the introduction
of sustainable product business network. It is an
OnDemand collaboration solution for manufacturers and
suppliers to connect and exchange product compliance
documents. It is networked with product and regulatory
compliance to provide end-to-end compliance.
© 2012 SAP AG. All rights reserved. 26 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Solution today Planned innovations
Overview of SAP road map for high tech
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 27 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for marketing and sales Overview
Key needs Key innovations
Anytime, anywhere access to sales data from any mobile device
Enhancements for Sybase Mobile Sales: SFA on smart phone (BlackBerry, iPhone, and Windows
Mobile) SAP Briefing Application SAP Mobile Application through gateway and Sybase
Unwired Platform (SUP): mobile platform for lightweight apps
SAP Sales OnDemand: strong improvements in terms of collaboration, sales force automation capabilities, analytics, integration, and extensibility
New wave of SAP Sales on Demand: Extensibility, UI Enhancements, Collaboration, Enhanced
Device Support, Integration into CRM on Premise
Ability to leverage customers’ sales and service data to maximize customer, product, and service revenue and margin
Customer Revenue and Performance Management:
SAP HANA for sales in SAP CRM Profitability analysis for customer, products, and services
Ability to leverage emerging channels to meet customer demands and grow sales
Web Channel Experience Management: Next-generation Web channel platform
Ability to leverage user-generated product reviews to help other customers find the best-fit product or service
Web Channel Experience Management: Community-generated content, ratings, and reviews
Collaboration functions in SAP CRM SAP CRM rapid-deployment solution SAP StreamWork: Integration of SAP StreamWork aplication with SAP CRM
High-volume segmentation to enable business users to build exact target groups on real-time data in the SAP NetWeaver Business Warehouse component
Easier data handling via native access and improved UI
Planned innovations
© 2012 SAP AG. All rights reserved. 28 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Solution today Planned innovations
Overview of SAP road map for high tech
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 29 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key needs Key innovations
Single model for demand, supply, and finance Fast and scalable planning engine Integration in SAP and non-SAP landscapes Prebuilt analytics Extensive configurability and flexibility
SAP Sales and Operations Planning, powered by SAP HANA
Ability to use available data sources: point-of-sale (POS), market research, and internal company data
Cleansing, harmonization, and enrichment of data Integration of SAP Demand Signal Management with
NetBase for analysis of social sentiment Optional data collection and integration with SAP Demand
Signal Management via services of SAP Information Interchange OnDemand
Demand capture with SAP Demand Signal Management, powered by SAP HANA
Provision of prebuilt analytics (out-of-stock analysis, new product launch, promotion insight, and so on) and an option to build customer-specific analytics
Dashboards to visualize insights extracted from market research data, social media, and so on
Mobile application for key account managers
Demand sensing with SAP Demand Signal Management, powered by SAP HANA
Integration of demand planning in SAP Demand Signal Management with demand planning in SAP APO
Demand response with SAP Demand Signal Management, powered by SAP HANA
Planned innovations for supply chain Overview (1/2)
Planned innovations
© 2012 SAP AG. All rights reserved. 30 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Key needs Key innovations
Support for consigned vendor-managed inventory (VMI) programs as set up by customers for execution by their suppliers
SAP SNC: consigned VMI in customer collaboration
Continuous data exchange among B2B business partners along the supply chain
Management of growth with limited resources Enhanced collaboration with internal and external
stakeholders
B2B connectivity for customer collaboration
Resolution of immediate customer challenges and project needs
Customer connection project for SAP SNC
SAP SNC on SAP HANA (pilot SAP SCM Performance and scalability in SAP SNC
Fast, cost-efficient implementations SAP Supply Network Collaboration (SAP SNC) rapid-deployment solution for supplier collaboration and supply network planning
Continuous improvements for global ATP performance, flexibility, and functionality
Customer connect program driving incremental improvements (customers decide priority)
Improved usage and efficiency of supply chain planning system
• Improved UI for SAP APO modules - new transaction for advanced product planning, round-off of enhanced interactive backorder processing (EBOPI)
Trace batches and batch IDs, linked (where required) to serial numbers of individual items and/or cases containing those batches
Extension of batch management beyond a single instance of SAP ERP
Planned innovations for supply chain Overview (2/2)
Planned innovations
© 2012 SAP AG. All rights reserved. 31 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Solution today Planned innovations
Overview of SAP road map for high tech
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 32 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for manufacturing Overview: efficient manufacturing operations for discrete industries and
mobile apps
Planned innovations
Key needs Key innovations
Ability to get decision support for order assignment
to individual resources
Quick replanning as a reaction to unplanned events like
machine downtimes
Avoidance of costly integration to third-party scheduling
tools
New solution: shop floor dispatcher
Smooth production process
Immediate reaction to critical situations
Easier-to-use solution needed to make important decisions
New mobile apps: manufacturing
insight and material lookup
Visibility of quality issues and activities across multiple
systems or applications
User-friendly experience
Easier and more efficient issue creation and processing
Rule-based activity framework
Adaptable for many different use cases
New solution for quality issue management
Industrial robustness at low TCO
Enhanced extensibility
Improved stability and support
TCO improvements and new architecture
© 2012 SAP AG. All rights reserved. 33 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Solution today Planned innovations
Overview of SAP road map for high tech
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 34 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for procurement Overview (1/2)
Planned innovations
Key needs Key innovations
Interaction with vendors, materials, and processes to manage and develop category strategies
Alignment of stakeholders to optimize cost, drive ongoing performance from the supply-base, and increase value for money in a given spend category
Monitoring of plan and performance against targets and key performance indicators (KPI)
Management of contracts and key supplier relationships
SAP BusinessObjects Spend
Performance Management
Guided and actionable analysis and
reporting, collaboration, and application
performance
Visibility of supplier performance Management of increased supply risk Transparency of the supply base Maximized cost savings Consistent supplier activities across multiple buying organizations Single source of truth for supplier data and information Flexible classification of supplier and potential supplier portfolio
SAP Supplier Lifecycle Management
application
• New functionalities
Ability to manage sourcing and contract process across SAP Sourcing and SAP SRM
Complex pricing compliance across SAP Sourcing and SAP ERP Ability to manage a large volume of contract documents Integrated contract management process across legal and operational
contract Better orchestration between on-demand and on-premise applications
Enhancements in SAP Sourcing
Integration, usability, and analytics
© 2012 SAP AG. All rights reserved. 35 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for procurement Overview (2/2)
Planned innovations
Key needs Key innovations
Ability to make intelligent decisions given that the data in the world doubles every 18 months
Capitalization on technology, business content, and expertise to produce reliable data for improved decision making
Complete and accurate aggregation of spend from multiple sources on a periodic basis
Visibility of purchasing activities with a consistent and organized classification of spend transactions
SAP BusinessObjects Data Enrichment and
Classification OnDemand
Performance, improved usability, and centralized
content and value multiplier
Reduction in managers’ workload by allowing them to process operative tasks while away from their desks – during otherwise nonproductive time
Improved employee productivity and efficiency by removing obstacles due to lack of required products and equipment
Ability of mangers to complete approvals when out of the office (travel, meetings, and so on) to avoid unnecessary delays
New mobile solutions for self-service procurement
and supplier management
Automated transactional business across company boundaries
Business partners’ ability to rely on digital trading networks and communities to discover each other, connect, and collaborate more quickly and easily
Market price transparency for goods and services
Procurement business network community based
on business-to-business (B2B) network by
Crossgate
© 2012 SAP AG. All rights reserved. 36 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Solution today Planned innovations
Overview of SAP road map for high tech
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
© 2012 SAP AG. All rights reserved. 37 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for service Overview: differentiation through service excellence (1/2)
Planned innovations
Key needs Key innovations
Respond appropriately to social media users who have started
reaching out to your organization to share positive experiences, ask
questions, and seek help when they encounter an issue
Add structure and repeatability to processes that span departments
and functions in the organization and that are triggered by
social media interaction
Efficiently scale social media processes to maintain fast response
times with effective customer engagement
Service on demand
Get a complete picture of the customer, the installed base, and
service and interaction history
Reduce the cost of field service by ensuring that the right technician
with the right parts completes the work the right way the first time
Increase the productivity of service technicians
Eliminate time-consuming, paper-based work order processes
Field service management (RDS)
Offer consistent customer service across all interaction channels,
including social media
Enable agents to transition between interaction channels
Respond appropriately and pro-active to social media in sync with you
customer service policies
Social Media integration in SAP Interaction
Center
© 2012 SAP AG. All rights reserved. 38 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for service Overview: differentiation through service excellence (2/2)
Planned innovations
Key needs Key innovations
Improve self-service adoption by providing an intuitive, yet truly
outstanding, customer experience
Provide a consistent customer experience across all touch points
Allow customers to interact with your business whenever, wherever,
and however they want
Reduce the cost of service by deflecting customers to lower-cost
channels
Provide customers with an ability to solve their own problems through
self-service or crowd-service
• Next-generation business-to-consumer (B2C)
and business-to-business (B2B) e-service
platform
Enhance capabilities for online lookup for not replicated content
Enable capturing of customer signature on the mobile devices for
accurate work time and used parts confirmation
Improve order taking capabilities on the mobile device
Add non-transactional features like knowledge management and
reporting on the device
• Next release of SAP Mobile Field Service
Offer seamless customer service across multiple contact channels
Monitor, control, and manage contact center operations
efficiently
Integrate contact center tools with SAP software that supports
business processes
Enhancements in SAP Business
Communications Management
© 2012 SAP AG. All rights reserved. 39 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Solution today Planned innovations
Overview of SAP road map for high tech
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
© 2012 SAP AG. All rights reserved. 40 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations powered by SAP HANA
Line of Business
Customer Supply Chain and Procurement
Applications SAP Customer Value Intelligence SAP Sales and Operations Planning
Predictive segmentation1 SAP Demand Signal Management
SAP Account Intelligence
Planned innovations
1Not yet officially named
© 2012 SAP AG. All rights reserved. 41 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Future direction Planned innovations Solution today
Overview of SAP road map for high tech
Electronics mfg. services
Original equipment manufacturer
Channels
Semico. foundry Semico.
IDM Photovoltaic
Software
Components
Fabless semico.
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Technology
© 2012 SAP AG. All rights reserved. 42 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Enabling business model innovation in a dynamic and
complex value chain
Demanding customers
Collaborative demand management:
Ability to capture and leverage internal and
external demand information network-wide
Demand response management:
Fast simulation and plan adjustments
to respond quickly to demand changes
New market opportunities
Solution selling and delivery:
Orchestrating the sale of solutions across multiple
LOBs to meet customer requirements and drive
additional profitable revenue streams
Multichannel sales, service, and marketing
Enablement through multiple channels and
devices complemented by comprehensive
analytics, leveraging collaboration, and social
media
Future direction
Idea to
volume
Profitable
growth
Operational
excellence
© 2012 SAP AG. All rights reserved. 43 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Enabling business model innovation in a dynamic and
complex value chain
New technologies
Big data:
Providing value through real-time analysis of huge
quantities of data to solve specific business
problems
Consumption models:
Providing business-relevant solutions that can be
consumed on device, on demand, or on premise
Outsourcing to right-sourcing
Network transformation:
Scalable collaboration solutions to orchestrate
the network of suppliers and customers and to
on- and off-board network participants
Transparency and visibility:
Across changing value chain for faster decision
making
Future direction
Idea to
volume
Profitable
growth
Operational
excellence
© 2012 SAP AG. All rights reserved. 44 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Enabling business model innovation in a dynamic and
complex value chain
Compliance pressure
Sustainable supply networks:
Product traceability and recall management;
ability to enforce sustainability policies in supplier
relations
Financial performance management:
Innovation in financial management to support
changing regulations in conjunction with new
business models
Future direction
Idea to
volume
Profitable
growth
Operational
excellence
Appendix Solution today
© 2012 SAP AG. All rights reserved. 46 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for high tech Appendix
Solution today
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 47 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for engineering Status and release management
Harmonized status management for all objects of SAP
PLM
Integration with status and action management
Enhanced change record to support release process
Management of status transition, preconditions, system
actions, and so on
Streamlined process support for R&D processes and
product compliance
SAP ERP 6.0, EHP 6 – SAP PLM
Solution today
© 2012 SAP AG. All rights reserved. 48 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for engineering BOM redlining
Easier collaboration on planned changes by documenting
changes directly inside the UI
Available for classic BOM
Visual identification of proposed changes
Direct integration to engineering change record
Streamlined engineering change collaboration on BOMs
Reduction of change implementation errors
SAP ERP 6.0, EHP 6 – SAP PLM
Solution today
© 2012 SAP AG. All rights reserved. 49 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for engineering Document browser
Streamlined UI for managing documents and document
structures
Support for functions like cut and paste, copy, move, and
so on
Check-in and checkout of originals
In-place modification of document attributes
Web-based UI for product data management
SAP ERP 6.0, EHP 6 – SAP PLM
Solution today
© 2012 SAP AG. All rights reserved. 50 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for engineering Visual assembly
• Workbench for routing maintenance, including embedded
3-D viewer
• Improved usability – tree structure, like product structure
management
Streamlined process support for simultaneous product and
manufacturing engineering
SAP ERP 6.0, EHP 6 – SAP PLM
Solution today
© 2012 SAP AG. All rights reserved. 51 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for high tech SAP PLM rapid-deployment solution
• Basic and foundational setup of a basic PLM solution • Fixed price, fixed scope, and fixed implementation time to
implement the new foundation for SAP PLM, which
enables the customer to plan resources and budget better
to get the software up and running.
SAP PLM rapid-deployment solution
Solution today
SAP PLM rapid-deployment solution
© 2012 SAP AG. All rights reserved. 52 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for engineering SAP Product Structure Synchronization rapid-deployment solution for
bills of materials
Enable the initial creation of production BOMs based on
the engineering structures
Manage ongoing synchronization between engineering
and manufacturing BOM data structures
Set configuration options to support various
synchronization options
Reduced time to hand over engineering data to
manufacturing
Improved quality of manufacturing information and
reduced errors by reentering manufacturing data
Higher efficiency of synchronization between engineering
and manufacturing BOM
SAP Product Structure Synchronization rapid-deployment solution for bills of materials
Solution today
SAP Product Structure Synchronization rapid-deployment
solution for bills of materials
© 2012 SAP AG. All rights reserved. 53 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for high tech Appendix
Solution today
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 54 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for marketing and sales SAP Sales OnDemand – wave 2 scope (1/2)
For sales people
Strategic team-selling environments – uniquely
designed to support them the way they work today
Simple user-centric sales tools and a
unique feed-based approach help foster team
collaboration and increase sales productivity and
effectiveness
Why Sales OnDemand?
Most-modern CRM UI
Collaborative SFA – team collaboration in context of
opportunities, leverage business network, and so on
People-centric – crowd-source best sales information
from business and social networks, receive relevant, real-
time information, and so on
Anytime and anywhere
Typical on-demand and cloud advantages
Solution today
Demo system: https://my010052.sales.ondemand.com Video: https://saptube.pal.sap.corp:50000/saptube/sales_ondemand
© 2012 SAP AG. All rights reserved. 55 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for marketing and sales SAP Sales OnDemand – wave 2 scope (2/2)
UI
Field extensibility
Collaboration
Public, private, and secret groups; auto-tags; and reposting
features
Core sales functionality
Account hierarchy, maps, and sales quota planning
Analytics
Dashboard personalization and explore feature
Productivity tools
Outlook side bar: feeds and shelf tags on iPad; create and edit
flows for iPad, and ability to view sales documents
Feeds on BlackBerry and iPhone
Integration with SAP ERP
Accounts, contact updates on SAP Sales OnDemand
synchronized with SAP ERP
Help center integration
Context-sensitive help
Help side bar
Solution today
© 2012 SAP AG. All rights reserved. 56 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for marketing and sales Community-generated content, ratings, and reviews; e-commerce platform
Enhanced functions for product and service ratings and
reviews
Shopping basket management
Interactive selling and configuration enhancements
Pricing and contract enhancements
Web auctions
Selling via partners
Enablement of customers to find the best-fit product or
service
Reduced marketing budget
Increased conversion rates of campaigns
Expanded market reach
Increased marketing performance
Web Channel Experience Management application 1.0
Solution today
© 2012 SAP AG. All rights reserved. 57 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for marketing and sales Solution sales configuration
Robust and scalable configuration engine
Knowledge-base orchestration
Solution-modeling environment
Sales and service process integration
Solution sales analytics
Innovation in offerings and increased customer loyalty
Business and technical knowledge centralized to ensure
sustainable competitive advantage
Ability to win more deals if quotes made of complex
solutions are timely, to-the-point, and well-priced
Smart bundling of offerings that opens further revenue
potential while obeying margin targets within portfolio
SAP Solution Sales Configuration 1.0 (for high tech)
Solution today
© 2012 SAP AG. All rights reserved. 58 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for marketing and sales Consume to cash: billing product model and integration of SAP CRM
SAP Billing for Telecommunications (SAP Convergent Charging 3.0; SAP ERP 6.0, EHP 5; and
SAP CRM 7.0, EHP 2)
Design-time integration of offers (product and bundles) Quick creation of new products and services from existing
core components
Ability to bundle new offers rapidly
Ability to change offers in response to competitor moves
with reusable components.
Solution today
© 2012 SAP AG. All rights reserved. 59 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for high tech Appendix
Solution today
Lines of Business
R&D and Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 60 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for supply chain Usability of SAP APO
Redesign of interactive backorder processing
Introduce new planner’s home page
Significantly improve end-user attractiveness of SAP APO
Support work processes of end users and planners better
(one screen with key information for daily planning tasks,
more flexible navigation, and work with fewer clicks)
Offer embedded analytics to present and understand
planning results better
SAP SCM 7.0, EHP 2
Solution today
© 2012 SAP AG. All rights reserved. 61 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for supply chain Forecasting enhancements for SAP APO
Automatic consideration of events and outliers
ABC and XYZ classification and forecast optimization
Forecasting Improvements
Improved forecasting process using segmentation
Less user effort for the correction of history and inclusion
of promotions and events in the future due to automation
and usability improvements
Improved statistical forecast quality for volatile products:
products with frequent promotions, for example
Enhanced forecast quality for seasonal products and
products with strong causal correlation
More accurate new product forecast due to special
consideration for new products as its own class
SAP SCM 7.0, EHP 2
Solution today
© 2012 SAP AG. All rights reserved. 62 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for supply chain Simulation in SAP APO
Improved version-specific information for additional master
data objects
Accelerated planning version copy through parallelization
and scope restriction
Enhanced flexibility in simulating supply chains and
production plans
Improved version and scenario management for
simulations
SAP SCM 7.0, EHP 2
Solution today
© 2012 SAP AG. All rights reserved. 63 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Manufacturing network planning and execution Functional enhancements in SAP APO
New heuristic in PP/DS: freshness heuristics
Enablement of availability check during planning runs
New supply consumption logic in capable to match
Better integration of planning and order promising
Timely and more accurate global available to promise
results especially when planning runs take long times
More efficient use of available supply in supply network
SAP SCM 7.0, EHP 2
Solution today
© 2012 SAP AG. All rights reserved. 64 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Manufacturing network planning and execution SAP SNC: supplier performance management
Enhanced capabilities to extract supplier performance
relevant data from SAP SNC
Introduction of functions to apply supplier performance
weighting and ranking
Support for supplier performance analysis based on SAP
SNC to allow customers to leverage the comprehensive
data available in SAP SNC
Sample analyses: on-time delivery, delivery of correct
quantity, and so on
SAP SCM 7.0, EHP 2
Solution today
© 2012 SAP AG. All rights reserved. 65 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for supply chain SAP SNC: usability enhancements
Customer challenges related to:
– Project requirements
– Functional and process enhancements
– Usability enhancements
Usability enhancements address general user complaints
to further help our customers drive adoption of SAP SNC
in their supply base by making the interaction with the
system easier and smoother
SAP SCM 7.0, EHP 2
Solution today
© 2012 SAP AG. All rights reserved. 66 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for supply chain B2B connectivity for supplier collaboration
Enrichment of your installation of SAP SNC with extensive
B2B functionality
One solution for all industry standards (EDIFACT, X12,
and so on)
No need for legacy B2B adapters.
Discovery of unused collaboration potential
One solution for all industry standards
(EDIFACT, X12, and so on)
Integrated data flow across the supply network
Easier process integration due to prebuilt business partner
profiles
SAP Information Interchange OnDemand; SAP SNC
Solution today
© 2012 SAP AG. All rights reserved. 67 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for supply chain Freight-forwarding transportation management
Less-than-container-load (LCL) ocean freight
business processes:
Managing freight and bookings
Managing forwarding orders
Planning freight
Cargo consolidation and container loading
Executing and monitoring transportation
Settling freight and forwarding orders
Support for a new business scenario covering freight-
forwarder ocean-export processes with increased usability
and extended visibility
SAP Transportation Management 8.1
Solution today
© 2012 SAP AG. All rights reserved. 68 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for supply chain Functional enhancements for SAP Extended Warehouse Management
Precartonization
Advanced returns management
Embedded analytics
Material flow system enhancements
Ease of use
Deeper functionality
SAP Extended Warehouse Management (SAP EWM) 7.0, EHP 2
Solution today
© 2012 SAP AG. All rights reserved. 69 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for high tech Appendix
Solution today
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 70 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for manufacturing Enhancements in SAP Plant Connectivity
New native connectors for market-leading applications
Additional data transformation and scripting functions to
push more functionality closer to the data source
Continued investment in OPC-UA (unified architecture) to
enable more full-featured interoperability scenarios
Partner SDK with certification program
Continued investment to fully support other SAP solutions
(SAP Manufacturing Execution, SAP ERP, and SAP
Extended Warehouse Management)
Plug-and-play connectivity to plant applications and
automation systems
Real-time monitoring for exception management
Integration with SAP Solution Manager to simplify
administration of total solution landscape
Native API connectors to market-leaders for maximum
performance and simplest implementation
SAP Plant Connectivity 2.2
Solution today
© 2012 SAP AG. All rights reserved. 71 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for manufacturing SAP Manufacturing Execution: new functionality
Floor-stock management
In-line sampling
Electronic time sheet; earned standards
Enhanced device history report (DHR)
2-D bar code support
New Web services
Better visibility of shop-floor inventory
Clear planning and execution of sampling for quality
inspections
Ability to review and edit labor time for more accurate
production accounting
Tracking of earned value for a production unit at the
operation level for better labor reporting
More complete and in-depth view of product genealogy
SAP Manufacturing Execution 6.0
Solution today
© 2012 SAP AG. All rights reserved. 72 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for high tech Appendix
Solution today
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 73 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for procurement SAP Supplier Management OnDemand solution
New attribute structures within SAP ERP to centralize
sustainability information
Exposure of sustainability data about products and
InfoRecords across purchasing in SAP ERP
New vendor reports to assess sustainability performance
Sustainability information in catalog and self-requisitioning
processes in SAP Supplier Relationship Management
New levels of total cost of ownership (TCO) by balancing
sustainability objectives in addition to pricing, service, and
delivery
Ability to incorporate company sustainability objectives into
purchasing and sourcing processes
SAP ERP 6.0, EHP 6
Solution today
© 2012 SAP AG. All rights reserved. 74 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for procurement Sustainable sourcing and procurement
New sustainability records within the SAP ERP application
to manage attribute data about vendors
Sustainability incorporated in vendor evaluation and
purchasing in SAP ERP
Sustainability information in catalog and self-requisitioning
processes in SAP Supplier Relationship Management
Supplier evaluation and questionnaire process for
information collection
Supplier performance assessment through scorecards
Extended attributes and classifications for business
partners
Centralized supplier information and attributes; more
efficient information gathering
New levels of TCO by balancing sustainability objectives
in addition to pricing, service, and delivery
Reduced risk and promotion of best suppliers through
proactive supplier development and assessment of true
performance
Ability to incorporate company sustainability objectives
into purchasing and sourcing processes
SAP Supplier Lifecycle Management 1.0
Solution today
© 2012 SAP AG. All rights reserved. 75 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Recent innovations for high tech Appendix
Solution today
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 76 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for service Next-generation B2C e-service platform
Next-generation B2C e-service platform
Self-service management of accounts, service requests,
complaints, and returns
Guided processes for self-navigation
Online product registration
Knowledge management connectors to deliver community
forums and self-service support
Increase effectiveness of interactions through
personalization
Empower customers to solve problems
Differentiate levels of service
Reduce cost of service
Increase customer satisfaction
SAP Web Channel Experience Management 1.0
Solution today
© 2012 SAP AG. All rights reserved. 77 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations for service Service management
Field service management: efficient management and
execution of the field service process, including
capabilities to plan services and parts, enforce SLAs,
confirm labor and used parts, and invoice
Workforce scheduling optimization: integrated best-of-
breed resource scheduling and optimization solution
Mobile solutions: real-time communication with field
service technicians
Gain efficiency in your field service execution, increase
your SLA compliance rate, and reduce your order-to-cash
time
Optimize your field resource scheduling to minimize cost
and meet service demand
Improve the quality and accuracy of information
exchanged with field engineers
SAP CRM 7.0, EHP 2
Solution today
© 2012 SAP AG. All rights reserved. 78 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Technology
Recent innovations for high tech
Appendix
Solution today
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
© 2012 SAP AG. All rights reserved. 79 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations powered by SAP HANA SAP Customer Segmentation Accelerator
Provide near-real-time insight into up-to-date customer
and marketing information
Segment customers into precise audiences
Instantly analyze large volumes of customer data
Integrate into campaign planning and execution
Ability to recognize and react to customer behavior and
preferences that constantly change
Ability to deliver highly personalized and relevant
marketing programs
Ability to accelerate the business impact of marketing
Provides real-time, flexible insights into customer and product profitability
Solution today
© 2012 SAP AG. All rights reserved. 80 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations powered by SAP HANA SAP Sales Pipeline Analysis with SAP HANA
Instant visibility into consolidated pipeline
Analysis of very large pipeline data sets in real time
Easier performance of complex pipeline analysis
Ability to track pipeline progress and evaluate opportunity
success rate
Prepackaged content for SAP HANA with SAP
BusinessObjects Explorer
Identification of pipeline exceptions and issues in real time
Rapid reactions to resolve pipeline issues
Ability to make informed decisions to correct pipeline
trends
Avoidance of surprises at the end of the quarter
Improved pipeline mix and sales execution
Delivers real-time insight into large sales pipeline data sets to track performance,
identify gaps, and respond rapidly to issues
Solution today
© 2012 SAP AG. All rights reserved. 81 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations powered by SAP HANA SAP CO-PA Accelerator
Real-time analysis of massive volumes of financial data at
any level of granularity and dimension
Accelerated cost-allocation process
Flexible profitability reporting through profitability
accounting (CO-PA) in SAP ERP and SAP
BusinessObjects software
Rapid, nondisruptive deployment
Accelerated financial performance and efficiency
Powerful insights unlock opportunities to maximize
profitability
Empowerment of users with access to trusted data to
optimize profitable business decisions
Provides real-time, flexible insights into customer and product profitability
Solution today
© 2012 SAP AG. All rights reserved. 82 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations powered by SAP HANA SAP Finance and Controlling Accelerator
Four implementation scenarios possible: financial
accounting, controlling, material ledger, and production
cost analysis
Real-time access to massive volumes of ledger, cost
center, and material ledger data in SAP ERP
Accelerated run-times for essential period-end reports
User-driven, flexible analytics and reporting
Fast analysis combined with easier drill-downs
Ability to analyze every line item in detail
Accelerated finance processes execution in SAP ERP,
during a month and at month-end
Accelerated access to current and complete data all the
way from balance sheets to line item detail
Simplified and streamlined real-time access to line item
details and complete and current data sets
Improved agility with rapid and deeper access to general
ledger, material ledger, and working capital data
Improve your business performance by gaining new insight into your financial data
Solution today
© 2012 SAP AG. All rights reserved. 83 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations powered by SAP HANA SAP ERP for operational reporting with SAP HANA
Real-time, flexible reporting and analytics for the following
scenarios in SAP ERP:
Financial reporting (days sales outstanding, new general
ledger line items, and so on)
Sales reporting (sales order analysis, fulfillment rate,
and so on)
Purchasing reporting (purchase order analysis)
Shipping reporting (stock overview)
Master data reporting (customer list, vendor list,
and so on)
Transparency in business operations
Improved speed and quality of decision making and
execution
Rapid deployment and time to value
Real-time, flexible reporting for sales, finance, shipping, procurement, and master data
Solution today
© 2012 SAP AG. All rights reserved. 84 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Recent innovations powered by SAP HANA SAP NetWeaver Business Warehouse on SAP HANA
Faster data loading and decreased data latency
Faster reporting and more insightful analysis
Faster planning capabilities for immediate results
Simplified administration and streamlined landscape
Simplified system landscape and less data storage
Simplified and faster modeling and remodeling
Improved performance of loading and data access extends
usage scenarios for SAP NetWeaver BW
Reduced IT workloads and administrative tasks due to
simplified landscape
Increased business flexibility
Empowerment of business users to get the answers they
need quickly
Preservation of your investment in SAP NetWeaver BW
without disruption
Minimal training impact on business users and
administrators
As an enterprise data warehouse, SAP NetWeaver BW is optimized to use SAP HANA as
the only underlying database including administration, transaction handling, and security services
Solution today
SAP NetWeaver BW Accelerator SAP NetWeaver BW SAP NetWeaver BW
relational database management system SAP HANA
business warehouse
upgrade
database migration
Appendix Planned innovations
© 2012 SAP AG. All rights reserved. 86 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for high tech Appendix
Planned innovations
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 87 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for engineering Embedded visual enterprise
Product and asset visualization
Enhanced user interface
Visual enterprise solution embedded in business
application
Improved user productivity through easier access to 3-D
product data from the business application
Reduced training effort because of the user-friendly UI
New level of insights through visualizing data in SAP ERP
within a 3-D model
Planned innovations
© 2012 SAP AG. All rights reserved. 88 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for engineering Centralized governance for managing material master data
Enhancement of data model
Enhancement of UI
Services based on service-oriented architecture
(integration of business process management)
Up-front, central creation of master data for high data
quality and significant business improvements
Standard, process-centric applications for centralized
governance for material data and so on
Native integration with SAP Business Suite, using existing
business logic and infrastructure for lower TCO
Flexibility, from configurable workflows and extensible data
models, up to custom built applications with SAP Master
Data Governance
Planned innovations
© 2012 SAP AG. All rights reserved. 89 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Role-based dashboard for R&D that leverages SAP
BusinessObjects solutions
Predefined data model for analytics based on SAP
Portfolio and Project Management
Predefined best practice KPIs
Easier-to-use analytics that allow fact-based decision
making on the product portfolio level
Early identification of potential risks to be able to respond
Packaged rapid-deployment solution provides low-effort
delivery that leverages existing systems
Planned innovations
Planned innovations for engineering SAP Portfolio and Project Management rapid-deployment solution for
portfolio analysis
© 2012 SAP AG. All rights reserved. 90 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for engineering Stand-alone visual enterprise
Product and asset visualization of large assemblies
Authoring of graphical work instructions with annotations
Generation of work sequences
Visual enterprise stand-alone solution
Drastically improved ease of use
User-friendly UI
Faster navigation through comprehensive product
representation
Planned innovations
© 2012 SAP AG. All rights reserved. 91 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for engineering Project management orchestration with Microsoft Project and
Oracle Primavera
Microsoft Project Server (2007 and 2010) integration
capabilities with project system and plant maintenance
functionalities
Extension of existing Primavera integration with project
system and plant maintenance functionalities
Improved platform maturity and increased level of
configurability in managing project management
integration processes.
Bidirectional integration with multiple project management
solutions to coordinate and orchestrate project
management business processes
Facilitation of effective control over project costs,
schedule, and resources when disparate project
management applications within the IT ecosystem
Replacement of existing error-prone, manual processes
and data entry or custom developed solutions with a
stable, built-in, and highly configurable best-practice
integration solution that provides a rapid ROI
Planned innovations
SAP Enterprise
Project
Connection 2.0
© 2012 SAP AG. All rights reserved. 92 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for engineering Product compliance enhancements in SAP EHS Management
Compliance status and regulatory list version
management, to adequately handle updates to regulations.
New role based screens for casual users, making it easier
than ever for non-experts to use compliance related
information.
Enhancement to the Automated Change Processing
function, providing auto-processing of change-driven
tasks, so a company can maintain product status and
certifications in compliance, long after product design.
Direct integration to non-SAP CAD/PLM systems, making
compliance data seamlessly available for design
engineers.
Data extractors, to allow full benefit of combining material
and product compliance data with critical inventory,
production, customer and sales data in SAP BI.
Helps customers keep up with product compliance
regulatory changes easily and proactively
Extended product compliance information to cross-
functional stakeholders supply chain, manufacturing, and
sales to support decision making
Provides insight into the impact of product compliance and
related changes on inventory positions throughout the
supply chain
Planned innovations
© 2012 SAP AG. All rights reserved. 93 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for engineering Sustainable product business network
Sustainable Product Business Network is an on-demand
collaboration solution for manufacturers and suppliers to
connect and exchange product compliance documents. It
is networked with SAP EHS Management to provide end-
to-end compliance.
Reduces effort, cost, and improves quality in the exchange
of product compliance data and documents between
suppliers and manufacturers.
Planned innovations
© 2012 SAP AG. All rights reserved. 94 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for high tech Appendix
Planned innovations
Lines of Business
Engineering
Marketing and Sales
Manufacturing
Supply Chain
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 95 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Lead
management
Opportunity
management
Quote
management
Order
management
Planned innovations for marketing and sales Mobile applications for sales professionals (1/2): mission-critical and lightweight
online productivity apps
Planned innovations
Contact
management
Activity
management
Account
management
SAP
SRM
SAP
SCM ERP
SAP PLM
SAP CRM
Mis
sio
n-
cri
tic
al
*Online, for selected devices
Native
integration
Customer
fact sheet Call notes Analytics ... Search
Workflow and
approval
SAP BusinessObjects
Explorer
SAP StreamWork
SAP BusinessObjects
BI OnDemand
Travel and
expense
management
HCM employee
request
SAP HR
Approvals
HCM time
capture
SAP Travel
Expense
Approval
SAP Business
Workflow
SAP ERP Order
Status
SAP
Commissions
Checks
Customer
contacts
ERP material
search and ATP
check
SAP Customer
Financial Fact
Sheet
Executive
customer
briefing
SAP Sales
Order
Notification
Online search
ERP sales
order search
and notification ... SAP Customer
View
Gateway
Pro
du
cti
vit
y a
pp
s*
SAP Business Suite
© 2012 SAP AG. All rights reserved. 96 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for marketing and sales Mobile applications for sales professionals (2/2): Sales order information on
smart phone (BlackBerry and iPhone)
Mobile applications for SD in SAP ERP providing access
to sales orders, customers, contacts and material data
Available apps:
– SAP ERP Order Status mobile app to track the
shipping status of sales orders in one view and get a
traffic light indicator in case of issues (also available for
Android Q2 2012)
– SAP Customer Financial Fact Sheet mobile app (V1
and V2) to track the financial situation of the customer
– SAP Sales Order Notification mobile app with
automatic updates on sales order changes
– SAP Customer and Contracts mobile app to search
for customers and contacts
– SAP Material Availability mobile app with availability
and price information
Available for iPhone (order status)
Sales reps can access customer and order data where
and when they need
Direct access and integration with the device features
Planned innovations
© 2012 SAP AG. All rights reserved. 97 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for marketing and sales SAP ERP Order Status mobile app
Highlights:
Find sales orders with My Customers list or directly by number
Get shipping status in one view and a traffic light indicator in case of issues
Call in-house contact to solve issues
Direct access and integration with the device features
Architecture: Sybase Unwired Platform and gateway
Back-end software: SAP ERP 6.0
Devices: iPhone (Blackberry and Android later)
Planned innovations
© 2012 SAP AG. All rights reserved. 98 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for marketing and sales Customer revenue performance management, powered by SAP HANA
Planned innovations
Combination of financial and sales data to
get visibility of profitability and margins of a
customer, a customer deal or group
Margin visibility – decomposition of margin to
highlight areas of improvements
Comprehensive customer revenue analysis
Call for action – ability to take focus customers
and define initiatives to improve sales success
Simulation and business advice
What-if scenarios to see the impact of pricing and discount changes
Simulations in real time to provide advice on cross- and up-selling and product bundling
Predictions of customer behavior and profitability for more effective segmentation and targeting
© 2012 SAP AG. All rights reserved. 99 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for marketing and sales Web channel – next-generation B2B and B2C e-commerce platform
Shopping basket management
Interactive selling and configuration enhancements
Pricing and contract enhancements
Web auctions
Selling via partners
Reduced cost of sales
Ability to make reliable commitments
Increased conversion rates
Expanded market reach
Increased revenue
Planned innovations
© 2012 SAP AG. All rights reserved. 100 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for marketing and sales Web channel: community-generated content, ratings, and reviews
Enhanced capabilities around products and service ratings
and reviews
Ability to enable your customers to find the best-fit product
or service
Planned innovations
© 2012 SAP AG. All rights reserved. 101 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for marketing and sales Integration of SAP StreamWork with SAP CRM: functional scope
Collaborate
better
Integrate
externals
Make
communication
visible
Stay informed
Improve the level and quality of
collaboration in SAP CRM by using
the tool set provided by
SAP StreamWork.
The feed for SAP StreamWork keeps you updated of all relevant
collaboration activities directly in SAP CRM in real time. The ability to
create and track various key functions of SAP StreamWork in SAP
CRM further helps you to stay up to date.
The ability to initiate and track activities of SAP StreamWork directly
from objects in SAP CRM makes it easy to collaborate without losing
any valuable information. All customer-related communication is linked
to the corresponding objects in SAP CRM.
Involve non-user of SAP CRM or external resources in your sales cycle
and collaborate with them on various tasks related to customer relationship
management.
Planned innovations
© 2012 SAP AG. All rights reserved. 102 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for high tech Appendix
Planned innovations
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 103 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Sales and operations planning (S&OP) Sales and operations planning, powered by SAP HANA
Innovative S&OP solution utilizing real-time data, social
collaboration and advanced analytical analysis
Consensus demand management
Demand and supply balancing
Critical component requirements planning
Financial implications of plan
Scenario analysis
Capture of demand input from all available sources
Improved business decision making functions
Synchronized demand and supply plan that are both feasible and in line with the company’s financial goals
Alignment of company financial and operational goals in one consolidated plan
Ability to support environments with high data volume
Improved planning accuracy and efficiency through collaboration and simulation
Planned innovations
© 2012 SAP AG. All rights reserved. 104 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Demand management Demand signal capture
Ability to use available data sources: point of sale (POS),
market research data, and internal company data
Cleansing, harmonization, and enrichment of data
Integration of SAP Demand Signal Management with
NetBase for analysis of social sentiment
Optional data collection and integration with SAP Demand
Signal Management via services of SAP Information
Interchange OnDemand, a partner solution, or the
customer
Consistent, centralized in-memory database for working
on massive data volume
Analysis of your business success at any point in time with
the latest, up-to date information
Automatic combination of your internal view with external
data
Planned innovations
© 2012 SAP AG. All rights reserved. 105 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Demand management Demand sensing
Set of prebuilt analytics to support different user roles
Demand insights – sales, promotion, and new product
launch
Inventory analysis – on-shelf availability, inventory, and
out-of-stock analysis
Market and sentiments – social media sentiments and
market research analytics
Mobile application for key account managers
Real-time insights into downstream demand and market
development
Improved performance by proactively avoiding stock-outs
Avoidance of lost sales, improve on-shelf availability
Strengthened customer retention
Reduced forecast errors and lower inventory
Planned innovations
Supply
chain Sales
Marketing Product
management
© 2012 SAP AG. All rights reserved. 106 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Demand management Demand response
SAP Demand Signal Management integration with
demand planning in SAP APO
Integration of POS data of SAP Demand Signal
Management into SAP APO via rapid-deployment
solutions
Use of aggregated POS data for demand planning and
forecasting
Optimized replenishment planning in SAP APO and an
ability to read real-time, high-quality POS data
Planned innovations
© 2012 SAP AG. All rights reserved. 107 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Collaborative response management Customer replenishment
SAP Supply Network Collaboration (SAP SNC) rapid-
deployment solution for customer collaboration (extended
to support the consignment process)
Fast and efficient set up of consigned VMI scenario for
suppliers and manufacturers to service their customers’
demands
Planned innovations
Consigned VMI scenario
© 2012 SAP AG. All rights reserved. 108 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for supply chain B2B connectivity for customer collaboration
Enrichment of your installation of SAP SNC with extensive
B2B functionality
No requirement for you own B2B landscape on the
customer side
Ability to meet any country- and format-specific
requirement
Lightweight B2B solution with low entry barriers
Reusable network connection for the supplier to connect to
all business partners using SAP software
One solution for all industry standards
(EDIFACT, X12, and so on)
Integrated data flow across the supply network
Easier integration due to prebuilt business partner profiles
Planned innovations
© 2012 SAP AG. All rights reserved. 109 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Collaborative response management Order promising
SAP APO: global available-to-promise (global ATP);
Customer Connect initiative for the high-tech industry
SAP APO: UI renovation for global ATP
Continuous delivery of functional and usability
enhancements via SAP Notes and service packs for
immediate customer use
Enhanced UI for interactive back-order promising
Planned innovations
Enhanced back order promising
© 2012 SAP AG. All rights reserved. 110 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for supply chain UI renovation of SAP APO
New transaction for advanced product planning
Preparation of improved UI for demand, supply network,
and production planning
Round-off of enhanced interactive backorder processing
(EBOPI)
Enhanced usability for the production and replenishment
planner
Improved user efficiency (through interoperability with SAP
ERP)
Planned innovations
UI renovation
© 2012 SAP AG. All rights reserved. 111 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Track and trace New solution for global batch traceability
Extension of batch management beyond a single instance
of SAP ERP
Extension to interactive, graphically driven batch-
genealogy representation
Solution for multisite and multienterprise cross-system
traceability
Comprehensive traceability of batches and batch IDs,
linked (where required) to serial numbers of individual
items and/or cases containing those batches
Planned innovations
© 2012 SAP AG. All rights reserved. 112 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for high tech Appendix
Planned innovations
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 113 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for manufacturing New solution: shop floor dispatcher
Interactive dispatching of operations on individual
machines
Support of the following scheduling types:
– Allocate and deallocate
– Insert operation
– Find slot
– Infinite planning
– Interrupt already started operation
– Split operation
Visualization of operation dependencies within orders
Basic material availability information
Alerts for capacity overload or operation dependencies
violation
Alerts in cases of critical or unexpected machine status
changes
Visualization of confirmation status of operations
New, highly interactive UI for production supervisors or
supervisors supporting state-of-the-art UI techniques
Decision support for order assignment to individual
resources
Quick reaction to unforeseen events
Standard integration: no need to integrate third-party tools
Based on available data structures in SAP ERP
Planned innovations
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Solution enhancements Key benefits
Planned innovations for manufacturing New mobile apps: manufacturing insight and material lookup
Ability to view information about production or components
when away from the office
Display of data from different functionalities of SAP ERP in
one app
Strong focus on visualization and an amazing user
experience
Configurable UI
Best-in-class decision support tool for production
managers
Availability of all relevant information anywhere and
anytime
Enhanced productivity
Planned innovations
© 2012 SAP AG. All rights reserved. 115 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for manufacturing New solution for quality issue management
Common and integrated concept for quality activities
(coming from audits, Failure Mode and Effects Analysis
(FMEA), quality notifications, etc.)
Unified work list for quality issues and activities
New Web-based application for processing and monitoring
of quality issues and activities (for handling of corrective
and preventive actions (CAPA) and collaboration with
partners)
Comprehensive and real-time overview of all quality-
related activities across the company
Saved process and product costs
Increased competitiveness
Compliance with industry standards
Faster and more efficient solutions to product quality and
warranty issues
Flexible tracking of issues and activities with high usability
Planned innovations
© 2012 SAP AG. All rights reserved. 116 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for manufacturing TCO improvements and new architecture
Colocation of SAP Manufacturing Execution and SAP MII
on a single instance of the SAP NetWeaver technology
platform
Modularize SAP Manufacturing Execution and connect
application programming interfaces (API)
Implementation software development kit (SDK) in an
environment of the SAP NetWeaver Development Studio
tool
Configuration wizards
Unified plant connectivity framework
Enhanced diagnostics
Configuration data transfer tool
Enhanced security: user management engine (UME)
Lower TCO
Common solution extensibility environment
Improved performance and support
Reduced TCO through harmonization of technologies
Quicker time to value with predefined process integration
Quick issue identification and resolution
Ability to configure and transfer master configuration data
across sites with single-sign-on user management
Planned innovations
© 2012 SAP AG. All rights reserved. 117 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for high tech Appendix
Planned innovations
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 118 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for procurement Enhancements in SAP BusinessObjects Spend Performance
Management
SAP BusinessObjects Spend Performance Management
in memory
Performance views (buyer and supplier)
KPI dashboards
Closed-loop analysis and collaboration
On-demand version
Improved application performance and usability
Guided analysis that allows users to drill down from a top-
level KPI to detail views in transactions and then take
action
At-a-glance views of KPIs with updated analysis path to
specific objectives or procurement processes
Enablement of cross-LOB stakeholders to identify and
align along near- and short-term savings opportunities and
sourcing alternatives
Planned innovations
© 2012 SAP AG. All rights reserved. 119 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for procurement SAP Supplier Lifecycle Management: new functionalities
Supplier evaluation
Strategic buyer workplace
Activity management for supplier development
Enhanced analytics
Supplier portfolio management
Additional deployment option
Enablement of service-oriented architecture (SOA)
Ability to manage the complete supplier lifecycle
A 360-degree view of the supply base to provide complete
transparency
Management of the performance and risk of your supply
base
Tight integration into other SAP and non-SAP software
Ability to manage and distribute suppliers, potential
suppliers, and basic supplier master data centrally
Planned innovations
© 2012 SAP AG. All rights reserved. 120 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for procurement Data enrichment and classification
Utilize performance of the SAP HANA platform
Data collection dashboard
Revision tool
Centralized business content
Integrate SAP Sourcing with SAP Master Data
Management and SAP Master Data Governance
High-volume data processing and incremental exports
Measurement of the degree of accuracy, integrity, and
completeness of a collection and at individual source level
Drilling at different levels, from parent to local supplier,
showing aggregated spend; customers can have a custom
linkage
Common content repository maintained by the content
factory to improve alignment of processes and
performance across LoB (supply chain, procurement, and
finance) stakeholders
Integration of (import, process, and export) SAP Sourcing
with SAP Master Data Management and SAP Master Data
Governance
Planned innovations
© 2012 SAP AG. All rights reserved. 121 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for procurement New mobile solutions for self-service procurement and supplier
management
Supplier briefing
Purchase request approval
Shopping cart creation
Expanded adoption of processes of SAP and acceleration
of transactions
Making functionality more accessible for the mobile
procurement worker
Enhanced procurement functionality
Efficient connection of people to value-generating
processes and insight the moment they need it
Incorporating the needs and expectations of individuals
who participate in business processes
Planned innovations
© 2012 SAP AG. All rights reserved. 122 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Access of each network partner to the network
Network registration service
Qualification service for B2B onboarding
Collaboration service
Best-practice B2B processes for easier adoption of
business partners
Cost reduction due to process automation
Reduced complexity of interfaces to the business partners
Easier and faster adoption of business partners
Consistent foundation that enables organizations to
connect, transact, and collaborate with a business network
Planned innovations
Planned innovations for procurement Procurement business network community based on B2B network by Crossgate
© 2012 SAP AG. All rights reserved. 123 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Planned innovations for high tech Appendix
Planned innovations
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
Technology
© 2012 SAP AG. All rights reserved. 124 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for service Service on demand
Automatically identify products, discern sentiment, and
categorize messages through text analysis
Prioritize messages based on issue severity, social
diffusion, and online influence
Assign and route to the best-qualified and available
resources
Collaborate with access to all current and historical
information
Enjoy native integration to the SAP ERP and SAP CRM
applications
Check for inappropriate language in outbound messages
Identify key issues from the noise to prioritize and manage
responses across multiple channels from a single screen
Accelerate responses by including the right experts and
collaborating to craft the best answers
Understand the full context by leveraging social and
enterprise data
Ensure that all responses are aligned with social media
policy
Maintain perspective by staying informed about trends and
patterns
Planned innovations
© 2012 SAP AG. All rights reserved. 125 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for service Social media integration in interaction center
Incorporating social media data to customer 360 view
Notifying agents of recent/open social media issues logged
by the customer
Providing proactive customer support for
complaints/issues logged in social media
Real-time CTI push (screen pop) of complaints/issues
logged in social media to available agent
Accelerate responses by including the right experts and
collaborating to craft the best answers
Understand the full customer context by leveraging social
and enterprise data
Provide a consistent customer experience across all
interaction channels
Planned innovations
© 2012 SAP AG. All rights reserved. 126 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for service Next-generation B2C and B2B e-service platform
B2B user management (contact user)
Installed base display and processing
Live Web collaboration (chat)
Increase effectiveness of interactions through
personalization
Empower customers to solve problems
Differentiate levels of service
Reduce cost of service
Increase customer satisfaction
Planned innovations
© 2012 SAP AG. All rights reserved. 127 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations for service Next release of SAP Field Service mobile app
Forward assignments
Attachments for Service Orders / Assignments, Installed
Bases / Objects, and Business Partner
Capture customer signature on confirmation reports
Online Installed Base lookup
Online Account lookup
Service Order pricing and categorization
Service Contract determination
Service Requests
Barcode scanning
Automated time tracking
Move Objects between Installed Bases
Stock reservations and requisitions
Knowledge Management
Reports
Route Management
Accurate collection of data by field workers reduces the
invoicing cycle time
Improved efficiency and productivity of field service
engineers
Shorter process time through enhanced features on the
mobile device
Improved accuracy through enhanced data visibility of field
service engineers
Drive down costs of service delivery by managing spare
parts inventory
Planned innovations
© 2012 SAP AG. All rights reserved. 128 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Technology
Planned innovations for high tech
Appendix
Planned Innovations
Lines of Business
Engineering
Marketing and Sales
Supply Chain
Manufacturing
Procurement
Service
Cross
© 2012 SAP AG. All rights reserved. 129 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
SAP Customer Value Intelligence
Real-time, high-performance business decision support
across the topics of customer, product, and contract
profitability
Real-time descriptive analysis, what-if simulation,
predictions, and advice in an integrated and configurable
application environment
Increased effectiveness of sales and marketing and
improved revenue quality
Better service profitability through improved renewal and
pricing and through improved cost effectiveness
Improved customer satisfaction and loyalty of high-value
customers, driving higher customer lifetime value
Match service and sales delivery to customer value,
avoiding over-/under-delivery
Provides real-time simulations and predictive analysis to support sales and marketing activities
Planned innovations
© 2012 SAP AG. All rights reserved. 130 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Predictive segmentation*
Model target groups across different data sources
Get an instant response, even on very large data sets
Model against nonaggregated and unstructured data
Visualize underlying data
Optimize target groups with predictive analytics
Create target list for execution of campaigns across
desired channels
Reduced cost of marketing campaigns
Ability to provide highly relevant offers to customers
Increased conversion rate and margins
Improved customer experience
Improved campaign effectiveness
Orchestration of marketing campaigns across channels
Delivers powerful customer segmentation and predictive analysis on very large data sets
Planned innovations
* Not yet officially named
© 2012 SAP AG. All rights reserved. 131 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
SAP Account Intelligence
Real-time access to a 360-degree view of all customer
interactions, outcomes, marketing activities, and financial
performance
Automatic identification and classification of multichannel
account interactions by value and loyalty indexes to
improve the effectiveness of account management
Mobile access to empower account, channel, and service
managers on any device at any time
Reduction in sales cycles resulting from more effective
account management
Increased first contact resolution rates resulting from a
centralized view of the latest account interactions
Improved account management resulting from better
decisions about where to focus and what to do next
Increased revenue and cash flow resulting from improved
accounts receivable and proactive contract management
Gain an instant, 360-degree understanding of your company’s customer interactions
across channels
Planned innovations
© 2012 SAP AG. All rights reserved. 132 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
Planned innovations powered by SAP HANA SAP Sales and Operations Planning
Real-time analysis of large, complex data sets – billions of
records
Multidimensional time-series data with variable hierarchies
from multiple data sources – to enable the S&OP process
Constraint-based supply and demand balancing in real
time at detailed and aggregate levels
Instant company-wide financial analysis
Real-time simulations and what-if scenarios on a full
S&OP data model
Social collaboration tools and guided workflows to
manage, assign, and track tasks to facilitate the S&OP
process
Rapid consensus and planning-to-execution cycles
through collaborative simulation of scenarios with multiple
plans in real time
Management of a single, aligned plan of truth across key
functions
Ability to respond with speed and agility to changes in
market conditions to improve key performance indicators
(KPIs) such as revenues, service levels, and profitability
Delivers powerful analytical and collaboration capabilities to manage the sales and operations
planning (S&OP) process
Planned innovations
© 2012 SAP AG. All rights reserved. 133 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
Solution enhancements Key benefits
SAP Demand Signal Management
Powerful capabilities to process and analyze terabytes of
demand data on the fly and in real time
Prebuilt analytics that support different user roles (sales
performance analytics, new product introduction, out of
stock, and so on)
Consistent data model for external data and company
internal data
Integration capabilities with internal and external data
sources and automated data-mapping process
Valuable, real-time insights to enable responsive, demand-
driven processes for sales, marketing, supply chain, and
so on
Improved on-shelf availability, promotion effectiveness,
and forecast accuracy
Ability to sense demand changes rapidly – product
category change, market acceptance of new product
launch, and so on
Reduced demand latency and inventory levels
Delivers powerful capabilities to manage and analyze massive volumes of demand data
(retail point-of-sale, market data, and internal data)
Planned innovations
Thank you
© 2012 SAP AG. All rights reserved. 135 This presentation and SAP‘s strategy and possible future developments are subject to change and may be changed by SAP at any time for any reason without notice. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement
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