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Retail Technology Excellence 2008
20th & 21st November 2008 Le Royal Meridien Mumbai, India
A store's best advertisement is the service its goods render, for upon such service rest the future, the good-will, of an organization. - James Cash Penney
Course Leader Brian Hume is Managing Director and founder of Martec International, a leading retail consulting and training practice. He is respected as an authority on retailing and retail technology and has consulted to companies in North and South America, the UK, Europe and Asia Pacific.
Partial Client List After Hours. AIS. ASDA-Walmart . Argos . Boots . Chicos Donna Karan . Etam . Frosts . Goldsmiths . House of Frasers . Halfords . Healthyback . JC Penney JDA . Kingfisher group. K Mart . Mikasa . Mothercare Noodle ka Doodle . OfficeMax . Orange . Reeds Jewellers . Shell . Tesco . Virgin . Timberland . Woolworths.
Event Host
Training Partner
A master plan for successful retailing
Key Benefits and learning outcomes:
Learning the latest business strategies in retail technology excellence.
Adopting a flexible IT model that captures the value chain and allows you to evolve with the customer.
Gain insight on loss prevention & store security systems.
Improve your headquarters merchandise management systems with innovative approach.
Re-visit your Finance, HRD practices & IT staff training methods
Achieve excellence through IT in inventory & product mix.
Advance negotiation skill of IT contracts with your technology vendors.
Understanding international legal requirements for advance SLAs.
We are happy to assess the training needs for your organization, completely FREE of charge and without any obligation.
Brians core consulting areas are sales and inventory management, supply chain management, store operations and the use of technology to improve business performance. His clients cover most retail segments. In addition to the retail community, Brian has worked with manufacturers, financial institutions; wholesalers, telecommunications suppliers, computer manufacturers and software houses that need to understand and market to the retail industry. Brian has been invited to lecture to retail audiences all over the world. His work has been translated into a number of different languages. He has taught merchandise management theory and practice to US retailers on behalf of the National Retail Federation A dynamic and knowledgeable speaker - Brian has addressed retail audiences all over the world.
Day 1 Thursday, 20th November 2008 Session One: Overview of retail information technology
Transaction processing retail systems architecture map
Business intelligence/decision support systems architecture
Architectural Constraints Information security systems
Session Two: POS, Store Systems & Security Front of store. Back of store. POS (EPOS) systems, configurations and
advance functionality. Loss prevention and store security. Customer self service and self-scanning /
checkout systems. Relevant Industry Standards
Session Three: Customer information devices
Customer Information Devices Pre-test Electronics shelf edge labels Kiosks Mobile Carts Wireless PDA devices Devices Master Test
Session Four: Headquarters merchandise management systems
Category management VS merchandise management
Basic category & merchandise management Merchandise and assortment planning Space management & Planogramming Price & promotion management Price optimization Forecasting, allocation & replenishment Relevant industry standards
Session Five: Warehouse management systems & supply chain efficiency
Warehouse operations Use of wireless technology to drive
productivity DC security & loss prevention Fast fashion enablement
Session Six: Financial & HR
Finance management systems IT budgeting industry standards ROI on technology spend Technology training for It staff Human resource systems
Closing remarks & close of day one
Workshop Schedule 0830 Registration and coffee 0900 Workshop commences 1100 Morning refreshments and Networking break 1120 Workshop re-commences 1300 Networking Luncheon 1345 Workshop commences 1530 Afternoon refreshments 1545 Workshop re-commences
Register Now Contact Marketing at Goldman Communications Tel: +91 22 66757806 Fax: +91 22 66757807 Email: [email protected]
Partial Clients List
Why you cannot miss the event? The retail sector in India has been witnessing significant overhaul as traditional markets have paved path for new formats such as departmental stores, hypermarkets, supermarkets & specialty stores. Indian consumers have been experiencing the grand shopping experience both in the metros and the second tier cities. Retail technology Excellence 2008, shall focus on empowering the retailers with insights on the Indian consumers and strategies for store excellence through demand creation. Experiences from our Retail expert would be engaging and insightful and the perspectives shared would enable a great change in the development of the evergreen retail sector in India
Day 2 Thursday, 21st November 2008 Session One: Data warehouse/decision support systems & CRM
Data warehousing & central data support systems and CRM
Data warehouse & Business intelligence Customer relationship management BCP & DR Data warehouse support systems & CRM
Session Two: Merchandise vendor collaboration & management
Vendor Collaboration & Management Pre-Test
Vendor Collaboration Industry standards Master Test
Panel Discussion: - Merchandise management systems & practices Moderated by Brian Hume with leading vendors on an interactive Q & A with the delegates & vendors
Session Three: Advance Contract negotiating with technology vendors
Vendor selection Vendor management Contract pitfalls to avoid Service level agreements
Session Four: Review of key retail software providers by application area Closing remarks & close of day Two
Register Now Contact Marketing at Goldman Communications Tel: +91 22 66757806 Fax: +91 22 66757807 Email: [email protected]
We like to thank our Course Leader, Sponsors, Experts, Practice Heads, Advisors, Consultants, and our Event Partners for their valuable contributions to this project.
Pre-course Questionnaire (PCQ): To ensure that you gain maximum benefit from this event, a detailed questionnaire will be sent to you to establish exactly what your training needs are. The completed forms will be analyzed by the course trainer. As a result, we ensure the course is delivered at an appropriate level and that relevant issues will be addressed. The comprehensive course material will enable you to digest the subject matter in your own time. This training course is designed specifically for participants to work through a dedicated strategic planning process. It is a high-level, intensive and vigorous programmed that will move rapidly. The trainer will introduce the sessions and then participants will have the opportunity to develop their own plan. It is an extremely practical training course where participants will spend considerable time working on their own ideas that will enable them to achieve superior performance within their personal work domains. This training course will contain case studies and learning principles from various organizations, which will enable participants a frame of reference from which they can then launch into their own activity.
Who should attend this event? Professionals who are responsible for implementing and managing retail technology excellence including: CTO, CIO, Director, Vice President, Head, Senior Manager & Manager of:
Information Technology HRD Operation Finance
From:
Supermarkets Department Stores Hypermarkets Specialty Fashion Electrical & Electronics Pharmacy & Personal Care Food & Beverages Book & Music IT & Telecommunications Logistics & Supply Chain
Registration Fees: For registration before 30th September 2008 INR 35,500+service tax @ 12.36% per delegate For registration after 30th September 2008, I INR 39,500+service tax @ 12.36% per delegate *Early bird discounts. Ask about group bookings discounts. Please fill the details and Fax or mail to:
Venue & Date: Date: 20th & 21st November Venue: Le Royal Meridien, Mumbai
Event Contact: Shailendra Dwivedi, Head - Sales [email protected]
Payment Options Payment is required within 5 working days on receipt of invoice. Account Transfer/Cheque/Demand Draft For details, please contact Shailendra Dwiwedi Cheque / DD should be in Favour of Goldman Communications payable at par in Mumbai
Retail Technology Excellence 2008 GC-RT456 Please writes in BLOCK Letters
Registration Contract Register Now Contact Marketing at Goldman Communications Tel: +91 22 66757806 Fax: +91 22 66757807 Email: [email protected]
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Terms & Conditions:1. Fees are inclusive of programme materials and refreshments and the event is non-residential 2. Payment Terms: Following completion and return of the registration form, full payment is required within 5 days from receipt of invoice.PLEASE NOTE: Payment must be received prior to the conference date. 3. Cancellation /Substitution: Provided the total fee has been paid, substitutions at no extra charge are allowed. Cancellations must be received in writing by mail or fax six (6) weeks before the conference is to be held in order to obtain a full credit for any future Goldman Communications conference. Thereafter, the full conference fee is payable and is non refundable. The service charge is completely non-refundable and non-creditable. Non-payment or non-attendance does not constitute cancellation. By signing this contract, the client agrees that in case of dispute or cancellation of this contract that Goldman Communications will not be able to mitigate its losses for any less than 50% of the total contract value. If, for any reason, Goldman Communications decides to cancel or postpone this conference, Goldman Communications is not responsible for covering airfare, hotel, or other travel costs incurred by clients. The conference fee will not be refunded, but can be credited to a future conference. Event programme content is subject to change without notice. 4. Copyright etc: All intellectual property rights in all materials produced or distributed by Goldman Communications in connection with this event is expressly reserved and any unauthorized duplication, publication or distribution is prohibited. 5. Governing law: This Agreement shall be governed and construed in accordance with the law of India and theparties submit to the exclusive jurisdiction of the Indian Courts in Mumbai. However Goldman Communications only is entitled to waive this right and submit to the jurisdiction of the courts in which the Clients office is located.