RESERVE BANK OF INDIA
Department of Communication Mumbai
Request for Proposal (RFP) for rendering Teleconferencing and Transcription
services
Last Date and time for Submission: February 22, 2019, 4.00 PM
Request for Proposal- Proposal for rendering Teleconferencing and Transcription services- Reserve Bank of India
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Index
Section Heading Page No.
I INTRODUCTION, PURPOSE AND INVITATION
3
II
SCHEDULE OF RFP
3
III
SCOPE OF WORK
4
IV
ELIGIBILITY CRITERIA
5
V TERMS AND CONDITIONS
5-7
VI
INSTRUCTIONS TO BIDDERS 7-10
VII
EVALUATION PROCESS 10
VIII
SPECIMEN APPLICATION and ANNEX I, II, III, IV, V and VI
11-22
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I. INTRODUCTION, PURPOSE AND INVITATION Reserve Bank of India (RBI), Department of Communication, hereinafter referred to as
the Bank, having its office at Shahid Bhagat Singh Marg, Fort, Mumbai-400001
invites proposals from interested entities for rendering teleconferencing and
transcription services in connection with the Banks events organized from time to
time. Interested vendors with impeccable record, meeting the eligibility criteria may
submit their proposals, complete in all respects, in sealed cover super scribing
Proposal for rendering teleconferencing and transcription services in RBI to the Chief General Manager, Reserve Bank of India, Department of Communication,
12th Floor, Central Office Building, Shahid Bhagat Singh Marg, Mumbai - 400001 on or
before February 22, 2019.
Filled-in proposals with all credentials and other documents in support of the eligibility
criteria must be submitted before the date and time stated above. Incomplete
proposals and proposals received after the last date and time of submission will not be
accepted.
II. SCHEDULE OF REQUEST FOR PROPOSAL (RFP):
Sl No.
Items Details
1. Date of Issue of RFP January 31, 2019
2. Last Date and Time of
Submission of Proposal
February 22, 2019, 4.00 PM
3. Place and address for
submission of the
Proposal
Department of Communication
Central Office
12th Floor
Central Office Building
Reserve Bank of India
Shahid Bhagat Singh Marg
Mumbai-400001
4. Date, Time and Venue for
opening the tender
documents
February 25, 2019, 11.00 AM
Conference Room 3
15th Floor
Central Office Building
Shahid Bhagat Singh Marg
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Mumbai-400001
6. Address for
Communication
Department of Communication
Reserve Bank of India
Central Office
12th Floor
Central Office Building
Shahid Bhagat Singh Marg
Mumbai-400001
7. Contact Officials 1. Shri Ajit Prasad
Contact 022-22601000
Extn 2902
2. Shri N.Shanmugaram
Contact 022-22632834
III. SCOPE OF WORK: a) The vendor shall provide the desired teleconferencing and transcription services to
the satisfaction of the Bank at a frequency to be specified by the Bank.
b) The vendor shall provide any or all of the following services as and when called
upon by the Bank:
i. Service for teleconferencing over telephone lines.
ii. Transcription of audio recordings within 48 hrs of conclusion of the event.
iii. Express transcription of audio recordings within 24 hours from the time of
conclusion of the event.
iv. Providing audio link, the list of participants to the Reserve Bank of India within
four hours from the time of conclusion of the event.
v. Providing the audio recording of the event in a pen drive to the Reserve Bank
within 24 hours from the time of conclusion of the event.
vi. Hosting the event in vendors server for 48 hours after conclusion of the event
or for specified number of days as may be decided by the Bank.
vii. Providing the service of a person in RBI premises on the day of conferencing.
viii. Providing teleconferencing services for at least six times in a year.
ix. Providing services of a remote host/operator who will coordinate the
teleconferencing event.
x. Other services relating to teleconferencing on mutually acceptable terms
mailto:[email protected]:[email protected]
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IV. ELIGIBILITY CRITERIA a) The bidder should have sufficient knowledge, expertise, competency and
appropriate human and other resources and should have five years of
experience in providing teleconferencing and transcription services involving
domestic and International participants.
b) The bidder shall submit the details in Annex I, II, III, IV, V and VI; duly
stamped and signed by the authorised signatory of the entity.
V. TERMS AND CONDITIONS a) The agreement with the Bank will be valid for a period of three years, subject to
annual review on the basis of past performance.
b) The Bank reserves the right to:
(i) Accept or reject any or all the proposals.
(ii) Cancel/withdraw the RFP process at any stage without assigning any
reasons thereof.
(iii) To reissue the RFP, if cancelled.
(iv) Delete/amend/add any clause(s) in the RFP at any time, without assigning
any reason and shall not be held liable for any losses or damages caused
by such amendment/modification.
(v) Seek additional documents, if required. Any such request will be sent by the
Bank to the email id as per Annex II of this RFP.
c) The Bank shall pay a minimum sum as quoted by the entity and as accepted by
the Bank per occasion (billing would however be on the basis of above plus
actual call charges) for rendering service agreed herein above.
d) The equipment for teleconferencing shall ordinarily be provided by the Bank.
However, the Bank reserves the right to call for such equipment from vendor as
and when required.
e) The vendor shall have the ability to provide service to the Bank with minimum
time lag.
f) The decision on whether to cover a particular function in the Bank through the
selected vendor would solely lie with the Bank. The Bank may at its discretion
get the work done through a third party as per requirement.
g) The vendor shall ensure availability of a person at RBI premises with sufficient
experience and technical skills for covering the events.
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h) In case the vendor shuts any of its offices, the same shall be informed to the
Bank immediately.
i) Any change of address of the vendor including the registered office should be
promptly notified to the bank.
j) The Banks dealing with the vendor shall be on a principal to principal basis and
the Bank shall have no liability to pay any suppliers for anything done/not done
or any act of omission/commission by the vendor.
k) The vendor shall indemnify the Bank against any action or proceedings brought
against the Bank by act of commission/omission or negligence on its part or on
the part of its employees/agents in the performance of the said services. The
vendor shall be liable for any of its or its employees/agents actions that are
detrimental to the interest of the Bank and the quantum of damages for the
same will be decided by the Bank and will be final and binding on the vendor.
l) Any request for clarifications on any Clause of the RFP must be sent in writing
via regular mail to the address as mentioned in Sl.No 7 of schedule of RFP or
by email to [email protected] and [email protected] on or before
February 15, 2019.
m) The selection of the vendor by the Bank does not guarantee any minimum
business nor does it tantamount to an assurance by the Bank for the purpose
of awarding any assignment or such other matter. Further, selection of the
vendor shall not prejudice the Banks right to avail the services from any other
vendor(s)/service providers.
n) Quotations will be obtained from the vendor on an annual basis for regular
events that are conducted on regular frequencies. For functions that are
adhoc/not regular, quotations will be obtained prior to the event.
o) The Bank reserves the right to cancel any agreement entered with the vendor at
any time by giving one month notice.
p) Each page of the tender/proposal submitted to the bank should be stamped and
initialed by the authorized signatory of the vendor.
q) The Bank will not make advance payment to vendor for setting up equipment
and preliminary arrangements etc.
r) The vendor shall not assign the work in whole or in part, to any other vendor,
even to its own subsidiary or parent agency, to perform its obligations under the
work order, without the written consent of the bank.
mailto:[email protected]:[email protected]
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s) The vendor should have adequate human and other resources to handle events
involving use of high-end equipment.
t) That for all intents and purposes, the vendor shall be the Employer within the
meaning of all labour legislations in respect of manpower employed and
deployed by him in connection with the work specified in para III above. The
vendor shall comply with the statutory requirements in respect of labour laws
wherever applicable while engaging the personnel for carrying out the aforesaid
work. The persons deployed by the vendor shall not have any claims of master
and servant relationship against the bank.
u) The Bank shall deduct income tax at source while making payment as per the
provisions of the Income Tax Act, 1961.
v) The vendor shall be ready to accept payments through Electronic clearing
system.
w) The RFP document is neither an offer letter nor a legal contract but only an
invitation for the request for proposal (RFP). No contractual obligation on behalf
of the Bank whatsoever shall arise from this RFP process unless and until a
formal contract is signed and executed by duly authorized officers of the Bank
and the vendor.
VI. SUBMISSION OF TENDERS-INSTRUCTIONS TO BIDDERS
a) Language: The proposals shall be submitted in ENGLISH. The proposals submitted in languages other than English, a translated version in English is
required to be submitted. In case of dispute, the English version will prevail.
b) Proposals shall be prepared in indelible ink. It shall contain no interlineations or overwriting, except as necessary to correct errors made by the vendor. Any
such corrections must be authenticated by the persons or person who sign(s)
the proposal.
c) Every page of the proposal shall be authenticated with the seal of the bidder and signature of a person duly authorized by the bidder.
d) Agencies shall bear all costs associated with the preparation and submission of their proposals. The Bank is not bound to accept any or all proposals and
reserves the right to annul the selection process without assigning any
reason(s), at any stage of the RFP process without incurring any liability or
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obligations on the Bank. The Bank also reserves the right to re-issue the RFP,
if the Bank decides so.
e) Document Fees: The RFP document fees shall be NIL.
f) Sealed Envelope: The tender documents may be submitted in sealed cover superscribed Proposal for rendering teleconferencing and transcription services in RBI. The envelope should be submitted before 4:00 pm on February 22, 2019 to The Chief General Manager, Department of Communication,
12th Floor, Central Office Building, Reserve Bank of India, Mumbai.
g) Deficiency in Service / Penalty: i) In case it is observed by the Bank that the work performed by the vendor is not
as per the required standard or specified quality, the vendor will be served with
written notice to that effect calling upon to improve its performance within
stipulated time. If the vendors performance is still not satisfactory, the Bank
retains the right not to award any work thereafter, at its own discretion.
ii) The Bank shall have the right to terminate the agreement of the defaulting
vendor, if it deems necessary.
h) Non-Disclosure clause: i) The vendor should treat all documents, information, data and communication of
and with the Bank as privileged and confidential and would be bound by the
terms and conditions of the Non-Disclosure clause.
ii) The vendor shall abide by the Non-Disclosure clause. The vendor shall not,
without the Banks prior written consent, disclose any audio, video recordings
or information to any other party including media specification, plan, sample or
information or data or drawings /designs furnished by or on behalf of the Bank
to any person other than a person employed by the vendor in the performance
of the work.
iii) Disclosure to any such person employed by the vendor shall be made in utmost
confidence and should extend only so far as may be necessary and relevant for
the purpose of such performance and shall be subject to the terms and
conditions of the Non-Disclosure clause.
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i) Intellectual Property Rights
a) The selected bidder will ensure that there is no violation of Intellectual
Property Rights or any other law in force while rendering the services. The
selected bidder shall, at its own cost and expenses, defend and indemnify the
Reserve Bank against all third-party claims including those of infringement of
Intellectual Property Rights, including patent, trademark, copyright, trade secret
or industrial design rights, arising from the use of products or any part thereof in
India or internationally. The selected bidder shall expeditiously meet any such
claims and shall have full rights to defend itself therefrom. If the Reserve Bank
is required to pay compensation to a third party resulting from such
infringement, the vendor shall fully reimburse the Reserve Bank therefor,
including all expenses and court and legal fees. The vendor shall also
indemnify the Bank in respect of any third party claim in respect of any
Intellectual Property Rights (IPR) violations alleged or raised on account of the
services rendered by the vendor to the Bank.
b) The vendor shall also be liable to indemnify the Reserve Bank, at its own
cost and expenses, against all losses/damages, which the Reserve Bank may
suffer on account of violation by the vendor of any or all national/international
trade laws, norms, standards, procedures, etc.
j) Force Majeure i) Neither party shall be responsible for any failure to perform due to unforeseen
circumstances or due to causes beyond the defaulting partys control even after
exertion of best of efforts to prevent such failure, which may include but not be
limited to, acts of God, war, riots, embargoes, strikes, lockouts, acts of any
government authority, delay in obtaining licenses or rejection of proposal under the
statutes, fire or floods.
k) Special conditions a) In case the date fixed for opening of proposals is subsequently declared as
holiday, the revised date will be notified. However, in absence of such
notification, the proposals will be opened on next working day with the time and
venue remaining unaltered.
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l) Other Conditions: i) If deemed necessary, the Bank may seek clarifications through email id
provided in the Annex II of this RFP on any aspect from the vendor. However,
that would not entitle the vendor to change or cause any change in the
substantive part of the documents submitted.
ii) Proposals once submitted cannot be withdrawn or altered by the vendor and
the same will be treated as final.
iii) The Bank reserves the right to select or reject any proposal without assigning
any reason thereof.
iv) Bills/licenses submitted by the vendor may be checked by the Bank at any point
of time.
m) Guidelines of Sexual Harassment Act 2013: i) The vendor shall be solely responsible for full compliance with the provisions of
The sexual harassment of women at workplace (Prevention, prohibition and
redressal) act, 2013 and for educating its employees about the same. In case
of any complaint of sexual harassment within the premises of the bank is
received against the employee of the vendor or the bank the same will be
referred to the Internal Complaints Committee of the bank constituted under the
said act.
ii) The vendor shall be responsible to pay any monetary compensation to the
victim in case the incident involves the employees of the vendor, for instance
any monetary relief to Bank's employee, if sexual violence by the employee of
the vendor is proved.
iii) The vendor shall provide a complete and updated list of its employees who are
deployed within the Bank's premises.
n) Dispute Resolution: All disputes and differences of any kind under this RFP and agreement shall be
referred to the sole arbitrator i.e. Chief General Manager,
Department of Communication, Central Office, Reserve Bank of India, Mumbai
and the decision of the authority, in writing, shall be final and binding on the
Service Provider. However, for any dispute/issue, not settled through
arbitration, the legal jurisdiction shall be Mumbai only. Alternate settlement
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modes can be used for settling any legal dispute with mutual consent only.
(VII) EVALUATION PROCESS
i) All proposals received will be scrutinized to assess their eligibility based on the
eligibility criteria. The proposals which do not meet the eligibility criteria will be
rejected, forthwith, or at any stage of detection.
ii) If deemed necessary, the Bank may seek clarifications on any aspect from the
bidder. However, that would not entitle the bidder to alter or cause any change
in the material information of the proposal already submitted.
iii) The evaluation process will be done by the Bank, on the basis of examination
of documents, certificates, declarations etc. submitted by the vendor as
required.
iv) Final selection will be made on the basis of marks obtained in the matrix for
financial quote provided for the purpose (Annex V). Bidder obtaining the
highest marks in the matrix and satisfying other eligibility criteria will be
awarded the contract.
_______________________________________________________________
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Application Date:
To,
The Chief General Manager
Department of Communication
12th Floor,
Central Office Building
Reserve Bank of India
Shahid Bhagat Singh Road Mumbai - 400001
Dear Sir,
Subject: Application for providing teleconferencing and transcription services in Reserve Bank of India We have gone through the advertisement posted on the RBI's website and we agree
to offer Teleconferencing and Transcription services to the Reserve Bank of India as per the terms and conditions specified in the RFP dated January 31, 2019.
While submitting this proposal, we certify that:
a) We have not induced nor attempted to induce any other bidder to submit or not
submit a proposal for restricting competition.
b) We agree with all the terms and conditions specified in the RFP.
If our proposal is accepted, we undertake, to start the work as per the job assigned by
the Reserve Bank as soon as we receive the order.
We also certify that the information/data/particulars furnished in our proposal are
factually correct.
We understand that the Reserve Bank reserves the right to accept or reject any or all
proposals at any time without assigning any reasons. We agree to abide by all the
decision(s) of the Reserve Bank of India in this regard. We have gone through the
vendor registration document for e-tendering and have understood the requirements.
Certified Annex I, II, III, IV, V and VI are attached herewith.
Yours sincerely,
Authorised Signatory [In full and initials]: Name and Title of Signatory and Name of
Agency:
Address (Please affix rubber stamp of your Agency)
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Annex 1 Eligibility Criteria-Details of Documents: The following are the documents in support of eligibility for rendering Teleconferencing and Transcription services and other details as required for consideration of our Proposal
Eligibility Criteria Description Documents Enclosed
1. Legal Status of the Entity. Any one of the following:
a) A company/firm having registered office in India
and incorporated or registered under The Indian
Companies Act 2013,
b) Partnership firm under Partnership Act 1932,
c) Sole Proprietor-ship under the Societies
Registration Act 1860.
d) If registered under any other act(s)in India,
please provide details
2. The Entity should have valid GST and PAN registration
in India
3. The Entity must have registered net profit (after tax)
continuously for the last three years, i.e. Financial years
2015-16, 2016-17 and 2017-18. Audited final accounts
have to be attached.
4. Please provide Income Tax, VAT/ST/GST returns for
the preceding 3 years i.e. Financial years 2015-16,
2016-17 and 2017-18.
5. (i) The Entity should have handled at least four live
events pertaining to PSBs/PSUs/Government
Undertakings (besides RBI) in the calendar year 2018.
Proof of work for the events (in terms of work order or
contact details of clients wherein proof of work can be
verified) to be submitted.
(ii) Satisfactory client certificate from reputed firms (at
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least 2) to be submitted (Annex III)
6. The Entity should not have been found guilty/penalized
by any court. They should not have been blacklisted/de-
listed by any Central/State Government/Public Sector
Undertaking/Listed Company/Media House/Regulatory
Body in the past three years.
7. Whether involved in any litigation or any legal, criminal,
civil, taxation and other cases pending against the
Agency/Directors/Proprietors etc. If yes, give details,
including details of conviction, if any.
Date:____________________________
Place: ___________________________
Signature:________________________ (of Authorised Signatory)
Name:___________________________
Designation:______________________ (Please affix rubber stamp of your Entity)
(On Entity Letter Head)
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Annex II
Details of the Entity
1. Name of the Entity
2. Address of the registered office of the Entity
3. Legal status (Company Public Ltd./ Pvt. Ltd./
Partnership etc.)
4. Details of incorporation of the Entity Date
Ref:
6. Valid Sales tax registration no.
7. Valid Service tax registration no.
8. Permanent Account Number (PAN)
9. GST Registration No.
10. Name and Designation of the authorized
signatory
11. Address of the Registered Office with contract
person(s), Telephone nos., Mobile no., email Ids
12.
Address of Branch Offices with Contact
Person(s), Telephone nos., Mobile No., email
ids.
13. Name of the Proprietor/Partner/Directors
(please provide DIN wherever applicable)
14. Telephone No. (with STD code)
15. Mobile no. and E-mail id of the contact person
16. Fax No. (with STD code)
17. Website address
Financial Details (as per audited Balance Sheets) (in Cr)
a. Year 2015-16 2016-17 2017-18
b. Net Worth
c.
Turnover from major business involving work
areas as specified in scope of work Para III of
RFP
d. Operating Profit
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We certify that the above particulars are correct and we understand and agree that if
any statement is found to be false or not correct, RBI has the right to reject our
application/terminate the agreement with immediate effect and RBIs decision in this
regard shall be final. We understand and agree that the award of tender does not
obligate RBI in any manner and RBI has the right to terminate the contract at its sole
discretion at any time during the term of the contract by giving one month notice.
Date______________________
Place_____________________
Signature__________________
Name_____________________
Designation________________
(Please affix rubber stamp of your Entity)
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Annex III (On letterhead of the Entity/Company duly stamped and signed)
Date:
TO WHOM SO EVER IT MAY CONCERN
This is to certify that M/s. has satisfactorily
performed work pertaining to. (description of work done..on(date) to
our satisfaction.
(AUTHORISED SIGNATORY)
NAME:
DESIGNATION:
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Annex IV (Format for Affidavit) (On stamp paper)
TO WHOMSOEVER IT MAY CONCERN This is certify that our Agency:
(i)We do not have any legal, civil, criminal, taxation and other cases pending
against the Agency that may have an impact affecting or compromising the
delivery of services required.
(ii)We have the ability to handle any and all the scope of work as laid down in
the RFP.
(iii)We certify that we have the available personnel, with required experiences,
as detailed in the RFP.
(iv)We have read the Vendor Registration Manual (Annex VI) and undertake to
follow the instructions and abide by it.
(AUTHORISED SIGNATORY)
NAME:
DESIGNATION:
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Annex V: Selection of vendor for providing teleconferencing and transcription services in Reserve Bank of India FINANCIAL QUOTE:
Sl No
Nature of requirement Availability of
capability (Please mention
Yes or No)
If yes, please provide item wise
cost in Rs (to be quoted by
the bidder)
Marks Assigned Note: Zero marks will be assigned
for incapability to provide a
particular service
1 View Question and Answer feature- This should allow viewing the participants connected in the conference call along with their company name. It should also allow chatting with the operator who is managing the conference and prioritize the question queue.
2 Post a question feature- This should allow collection of questions from the participants well in advance by publishing it on the Banks website. Company should have the capability to provide an admin access to RBI to view all questions posted till the time of the call.
3 Registration feature- A feature to allow participants to register for the conference calls in advance and links to their calendar like a meeting invite. Once registered, participants can then join to the conference call instantly using the dial in details received from the registration process without going through an operator.
4 Redundancy and Network backup: Numbers from 2 or more service providers for conference call redundancy and network back up.
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5 Open Ports for upto 2000 participants for the conference call.
6 Onsite Support- For every event of Reserve Bank, providing a person for onsite technical support, inspection of Phone line, instruments and coordination during the conference call.
7 Hosting the event on the companys server for 48 hours after conclusion of the event or for specified number of days as may be decided by the Bank
8 Transcription of audio recording within 48 hours from the time of conclusion of the event
9 Express transcription of audio recordings within 24 hours from the time of conclusion of the event
10 Any other costs (not covered above-please provide details)
Total Cost
NOTE: Cost of all call (both national and international) will be paid on actuals and hence need not be taken in the above assessment.
Name of the Vendor:
(Signature)
Authorised Signatory
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Annex VI (Vendor Registration Manual) Procedure to be followed for registration in e-procurement portal of RBI.
1. Brief Introduction of MSTC E-Procurement: http://www.mstcindia.co.in/MSTC_Static_Pages/frontpage/Eprocurement.htm
2. To download NIT/Corrigendum of an event of a Principal for which vendor is not registered already: http://www.mstcecommerce.com/eprochome/mstcep/admin/non_reg_buyer.jsp
3. Follow the below steps for the Registration and event participation-
a) Log on to MSTCs website at http://www.mstcecommerce.com.
b) Click on the link e-Procurement->PSUs/Govt. Departments
c) On next page, click on the logo of RBI.
d) You shall be redirected to next page where you have to do vendor registration.
On the right side of the page, you will see a link for Register as vendor. Click
on the same. You shall be required to enter details pertaining to your firm and
choose username and password.
e) On successful submission of registration form, you will receive a confirmation
email stating that your online registration has been completed and you will get
a unique vendor number. Kindly note the same for future correspondence with
MSTC LTD.
f) On completion of registration, Login as vendor by going on the portal of RBI
only and map your DSC. You shall be required to have Class III signing type as
well as encryption type DSC (DSC related information is given below**).
g) Once the above steps are completed, before the event of RBI, you have to do
certain browser settings. The details of which are attached. You can also follow
the below video link for the browser settings-
https://www.mstcindia.co.in/MSTC_Static_Pages/frontpage/Eprocurement.htmhttps://www.mstcecommerce.com/eprochome/mstcep/admin/non_reg_buyer.jsphttps://www.mstcecommerce.com/
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a. http://www.mstcecommerce.com/eprochome/rbi/buyer_login.jsp-Click on
the link-View Video available on the top of the page.
h) After Browser settings are completed, download the NIT from the link
download NIT available in your login and study all the information carefully
and proceed accordingly.
i) There are certain things which you have to do pertaining to every event-
Participation in Pre bid meeting in case you have any query, Pay EMD if
applicable, pay transaction fee, enter commercial specification, enter technical
bid, uploading of documents and submission of price bid etc.
**Process of acquiring Digital Signature (DSC) and contacts of Certifying Authorities (CA) approved by Ministry of Corporate Affairs is as follows:
Please click the following link for acquiring Digital Signature
http://www.mca.gov.in/MinistryV2/certifying-new.html vendors can obtain Digital Certificate (Signing and Encryption type) from any of
the six CAs details of which are given in their respective web sites given below:
http://www.safescrypt.com
http://www.idrbtca.org.in
http://www.mtnltrustline.com
http://www.icert.gov.in
http://www.ncodesolutions.com
vendors can approach for digital certificate directly from the CAs or their local
channel partners if any which are available on the site
The total time taken will be approx. 4 to 6 days depending upon the
correctness of documents required which are available on the site.
4. Required system details, browser configuration and process of vendor registration and bidding in e-Tender: http://www.mstcecommerce.com/auctionhome/RenderFileViewVideo.jsp?file=
UserManualVendor.pdf
https://www.mstcecommerce.com/eprochome/rbi/buyer_login.jsphttps://www.mca.gov.in/MinistryV2/certifying-new.htmlhttps://www.safescrypt.com/https://www.idrbtca.org.in/https://www.mtnltrustline.com/https://www.icert.gov.in/https://www.ncodesolutions.com/https://www.mstcecommerce.com/auctionhome/RenderFileViewVideo.jsp?file=UserManualVendor.pdfhttps://www.mstcecommerce.com/auctionhome/RenderFileViewVideo.jsp?file=UserManualVendor.pdf
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For Internet Explorer Browser Settings:
(Pdf Link): http://www.mstcecommerce.com/auctionhome/mlcl/RenderFileMLCL.jsp
?file=Bidder_Manual_System_Configuration.pdf
(Video Link): http://www.mstcecommerce.com/auctionhome/RenderFileViewVideo.jsp
?file=IE-Configuration.mp4
You can also run the batch file from http://www.mstcecommerce.com/iesettings.html to auto-configure your Internet
Explorer Browser.
5. For Java Version & Settings related queries: Download latest version of Java (32 bit only i.e. x86 version).
6. For any further queries, Please refer to FAQs
@http://www.mstcecommerce.com/eprochome/FAQ.pdf
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https://www.mstcecommerce.com/auctionhome/mlcl/RenderFileMLCL.jsp?file=Bidder_Manual_System_Configuration.pdfhttps://www.mstcecommerce.com/auctionhome/mlcl/RenderFileMLCL.jsp?file=Bidder_Manual_System_Configuration.pdfhttps://www.mstcecommerce.com/auctionhome/RenderFileViewVideo.jsp?file=IE-Configuration.mp4https://www.mstcecommerce.com/auctionhome/RenderFileViewVideo.jsp?file=IE-Configuration.mp4https://www.mstcecommerce.com/iesettings.htmlhttps://www.mstcecommerce.com/eprochome/FAQ.pdf
VI. SUBMISSION OF TENDERS-INSTRUCTIONS TO BIDDERSEligibility Criteria-Details of Documents: