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2012
RE
PL
IES
The mail is an important job at most companies;
therefore, knowing how to write a reply is a
valuable and marketable skill. Exist many types
of replies; you can see the different types in this
magazine
ACKNOWLEDGMENTS
An acknowledgements should be written
when you receive merchandise, material,
money, or information. Such a letter is
courtesy, letting your reader know that his
communication has reached its
destination.
Gubu Toy’s
17000 NW, 47 Ave. Miami
33055, Miami Florida
March 22, 2012
Mr. Andre Guz
Quality Industries
1876, Magnolia Boulevard
Detroit Michigan 48233
Dear Mr. Guz:
Thank you for sending us the contract to service all of
Quality’s office machines for the next three years. For that reason
we consider you a major client.
The contract will be placed in a safe immediately and I
suspect you’ll be hearing from us again soon.
Sincerely yours,
Rachel Smith
Sales Assistance
FOLLOW UPS
After a decision or agreement has been
made either at a meeting or in
conversation, it is a good idea to send a
follow-up letter to establish a written
record of the transaction.
Quality Industries
1876 Magnolia Boulevard
Detroit Michigan 482333
April 12, 2012
Gubu Toy’s
17000, NW 47 Avenue Miami
33055, Miami Florida
Gentleman or Madam:
Four days ago you told us that you receive the signed contract of
your service and that you placed it in a safe.
We would like to know when the service is going to start the time and
the plan you have for the service.
We look forward to hearing from you soon.
Sincerely yours,
Adrea Guz
Paola L.
CONFIRMATIONS
Confirmations are routine for such
business as hotels and travel agencies,
but other business may also need to send
them.
Fulson Contractors, Inc.
4444 Western Avenue
Boulder, Colorado 80301
April 12, 2012
Mr. Justin Michaels
622 Garth Street
Boulder, Colorado 80321
Dear Mr. Michaels:
This letter is to confirm the lunch date that we will be on April 7
at 1:00 p.m. at Trattoria di Marco, at the corner of Tenth Street and
Western Avenue.
Our driver will arrive at 12:30 p.m. we will be waiting for you.
Sincerely Yours,
Nancy Carson
Architect
REMITTANCES
Companies often request that their bill, or
a portion of their bill, accompany
remittances. This letter should contain any
information regarding your order that is
needed for the proper crediting of
amount of the check.
Quality Industries, 1876 Magnolia Boulevard
Detroit Michigan 48233
April 12, 2012 Gubu Toy´s 17000 NW 47 avenue Miami 33055 Florida
Dear Ladies and Gentlemen:
The enclosed check is to make the first payment of the contract to
service all of Quality´s office machines for the next three years. The check is
for $678.26. Please credit my account (No.726-18.M).
Yours very truly
Andrea Guz
ORDER ACKNOWLEDGMENTS
The initial order from a new customer
SHOUL be acknowledged. These
acknowledgments welcome the new
customer and encourage further
business.
Wal-Mart, Inc.
219 Logan Street
Paramus, New Jersey 70622
April 11, 2012
BDRM
Bedding Store
529 Eaton Avenue
Bethlehem, Pennsylvania 18115
Dear Gentlemen or Madam:
It’s a pleasure to have received your order on March 31, 2012 and we
would like to welcome you as a new customer of BDRM Bedding Store.
Your order includes the following items:
50 Beautyreat Euro Square Pillows ($14.00 each)
75 Classic Reversible 3-piece Bedding Comforter Sets ($45.00 each)
30 Timberland Quit Sets ($30.00 each)
20 Twin Microfiber Sheets Sets ($14.00 each)
25 Queen Microfiber Sheets Sets ($20.00 each)
We are advising you that the order will be shipped in two separate
consignments. The first consignment will be on April 15 and the second one
will be shipped when the Twin and Queen Microfiber Sheet are in stock, but
we send you approximately on April 30, we call you inform about our new
products.
Wal-Mart, Inc.
Customer Relations
STOPGAP
When a thorough response to an
incoming letter must be delayed, receipt
of the letter must be acknowledged.
These acknowledgment letters are caller
STOPGAP LETTERS.
Lawsen Lin Company
Po Box 762, Bloomfield
New Jersey 07003
April 20, 2012
Mrs. Marianne Rollins
444 Ros Avenue
Caldwell, New Jersey 07006
Dear Mrs. Rollins:
We are acknowledging your inquiry for April 13, for the set
Floral Mist Queen-Size Shoats and Pillowcases.
But unfortunately the factory is on strike and all the orders
have been held up, but we assure you that negotiation is
progressing and a settlement is expected soon.
The order will be shipped as soon as possible.
Cordially yours,
Joshua Sagastume
Sales Manager
INQUIRY REPLIES
All inquiries should be answered, even
those that for some reason, cannot be
given a complete response. An inquiry
indicates interest in your company.
The Hampshire School of Etiquette
1528 SE 3rd Avenue Portland
Or 78821-4432
April 27, 2012
Mr. Cindy Jones
1234 NE Hancock Drive
Woodinville WA 98072
Dear Mrs. Jones:
Thank you for your letter of Friday, April 20 about next
month’s weekly classes for your girls.
We would like to explain that due to an overwhelming
response to next month’s weekly classes, there is no available
space, but a special seminar called “Etiquette for Tweens” will
be available on Saturday afternoons for the next four weeks.
We are sending you a brochure of the class description and
an enrollment form this special program will give your daughter
confidence and poise in every day and formal situations.
We are looking forward to hearing from you after you have
had a chance to look over the materials that I sent you.
Sincerely yours,
Natalia Fernandez
REFERRALS
Business people often receive inquiries
that can best be answered by another
person. In that case the correspondent
must be directed elsewhere.
Horizon Technologies Inc.
325 Bedford Highway
Nashua, NH 03051
April 25, 2012
Mr. Arthur Edwards
Pacific Growth Propertius L. P.
2785 Kimberley
Melbourne, Australia
Dear Mr. Edwards:
We acknowledge your request for information on wholesale
prices on sportswear.
We cannot supply the requested information; therefore, we
are referring your letter to Mr. James Wang at the 4069 Lexington
Avenue, New York; NY 10077. We can assure you that he will be
in touch with you as soon as possible.
Yours very truly,
Paola Lara
REFUSALS
There are many times when a
businessperson must say “no”. When
granting a favor, awarding a contract,
hiring an applicant, or making any
decision, saying “yes” to one person
often means saying “no” to another.
Noverty Safety Equipment LTD
14th Floor Shun Koo Building
Aberdeen, Hong Kong
April 27, 2012
Mr. Lean Stone
Maxime Sportswear Manufacturing Co. Inc.
842 Seventh Avenue
New York NY 10018
Dear Mr. Stone:
Unfortunately, we cannot supply the requested information,
but I am sure that Mr. James Wong, our sales manager, will give
you the requested information.
Thank you for the interest you have given us in our products.
If we can be of any more assistance to you, please call our
office at any time.
Sincerely yours,
Carlos Yankon
Sales Producer
BY:
Jennifer González
5th Secretarial B
213-8