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2012

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The mail is an important job at most companies;

therefore, knowing how to write a reply is a

valuable and marketable skill. Exist many types

of replies; you can see the different types in this

magazine

ACKNOWLEDGMENTS

An acknowledgements should be written

when you receive merchandise, material,

money, or information. Such a letter is

courtesy, letting your reader know that his

communication has reached its

destination.

Gubu Toy’s

17000 NW, 47 Ave. Miami

33055, Miami Florida

March 22, 2012

Mr. Andre Guz

Quality Industries

1876, Magnolia Boulevard

Detroit Michigan 48233

Dear Mr. Guz:

Thank you for sending us the contract to service all of

Quality’s office machines for the next three years. For that reason

we consider you a major client.

The contract will be placed in a safe immediately and I

suspect you’ll be hearing from us again soon.

Sincerely yours,

Rachel Smith

Sales Assistance

FOLLOW UPS

After a decision or agreement has been

made either at a meeting or in

conversation, it is a good idea to send a

follow-up letter to establish a written

record of the transaction.

Quality Industries

1876 Magnolia Boulevard


April 12, 2012

Gubu Toy’s

17000, NW 47 Avenue Miami

33055, Miami Florida

Gentleman or Madam:

Four days ago you told us that you receive the signed contract of

your service and that you placed it in a safe.

We would like to know when the service is going to start the time and

the plan you have for the service.

We look forward to hearing from you soon.

Sincerely yours,

Adrea Guz

Paola L.

CONFIRMATIONS

Confirmations are routine for such

business as hotels and travel agencies,

but other business may also need to send

them.

Fulson Contractors, Inc.

4444 Western Avenue

Boulder, Colorado 80301

April 12, 2012

Mr. Justin Michaels

622 Garth Street

Boulder, Colorado 80321

Dear Mr. Michaels:

This letter is to confirm the lunch date that we will be on April 7

at 1:00 p.m. at Trattoria di Marco, at the corner of Tenth Street and

Western Avenue.

Our driver will arrive at 12:30 p.m. we will be waiting for you.

Sincerely Yours,

Nancy Carson

Architect

REMITTANCES

Companies often request that their bill, or

a portion of their bill, accompany

remittances. This letter should contain any

information regarding your order that is

needed for the proper crediting of

amount of the check.

Quality Industries, 1876 Magnolia Boulevard


April 12, 2012 Gubu Toy´s 17000 NW 47 avenue Miami 33055 Florida

Dear Ladies and Gentlemen:

The enclosed check is to make the first payment of the contract to

service all of Quality´s office machines for the next three years. The check is

for $678.26. Please credit my account (No.726-18.M).

Yours very truly

Andrea Guz

ORDER ACKNOWLEDGMENTS

The initial order from a new customer

SHOUL be acknowledged. These

acknowledgments welcome the new

customer and encourage further

business.

Wal-Mart, Inc.

219 Logan Street

Paramus, New Jersey 70622

April 11, 2012

BDRM

Bedding Store

529 Eaton Avenue

Bethlehem, Pennsylvania 18115

Dear Gentlemen or Madam:

It’s a pleasure to have received your order on March 31, 2012 and we

would like to welcome you as a new customer of BDRM Bedding Store.

Your order includes the following items:

50 Beautyreat Euro Square Pillows ($14.00 each)

75 Classic Reversible 3-piece Bedding Comforter Sets ($45.00 each)

30 Timberland Quit Sets ($30.00 each)

20 Twin Microfiber Sheets Sets ($14.00 each)

25 Queen Microfiber Sheets Sets ($20.00 each)

We are advising you that the order will be shipped in two separate

consignments. The first consignment will be on April 15 and the second one

will be shipped when the Twin and Queen Microfiber Sheet are in stock, but

we send you approximately on April 30, we call you inform about our new

products.

Wal-Mart, Inc.

Customer Relations

STOPGAP

When a thorough response to an

incoming letter must be delayed, receipt

of the letter must be acknowledged.

These acknowledgment letters are caller

STOPGAP LETTERS.

Lawsen Lin Company

Po Box 762, Bloomfield

New Jersey 07003

April 20, 2012

Mrs. Marianne Rollins

444 Ros Avenue

Caldwell, New Jersey 07006

Dear Mrs. Rollins:

We are acknowledging your inquiry for April 13, for the set

Floral Mist Queen-Size Shoats and Pillowcases.

But unfortunately the factory is on strike and all the orders

have been held up, but we assure you that negotiation is

progressing and a settlement is expected soon.

The order will be shipped as soon as possible.

Cordially yours,

Joshua Sagastume

Sales Manager

INQUIRY REPLIES

All inquiries should be answered, even

those that for some reason, cannot be

given a complete response. An inquiry

indicates interest in your company.

The Hampshire School of Etiquette

1528 SE 3rd Avenue Portland

Or 78821-4432

April 27, 2012

Mr. Cindy Jones

1234 NE Hancock Drive

Woodinville WA 98072

Dear Mrs. Jones:

Thank you for your letter of Friday, April 20 about next

month’s weekly classes for your girls.

We would like to explain that due to an overwhelming

response to next month’s weekly classes, there is no available

space, but a special seminar called “Etiquette for Tweens” will

be available on Saturday afternoons for the next four weeks.

We are sending you a brochure of the class description and

an enrollment form this special program will give your daughter

confidence and poise in every day and formal situations.

We are looking forward to hearing from you after you have

had a chance to look over the materials that I sent you.

Sincerely yours,

Natalia Fernandez

REFERRALS

Business people often receive inquiries

that can best be answered by another

person. In that case the correspondent

must be directed elsewhere.

Horizon Technologies Inc.

325 Bedford Highway

Nashua, NH 03051

April 25, 2012

Mr. Arthur Edwards

Pacific Growth Propertius L. P.

2785 Kimberley

Melbourne, Australia

Dear Mr. Edwards:

We acknowledge your request for information on wholesale

prices on sportswear.

We cannot supply the requested information; therefore, we

are referring your letter to Mr. James Wang at the 4069 Lexington

Avenue, New York; NY 10077. We can assure you that he will be

in touch with you as soon as possible.

Yours very truly,

Paola Lara

REFUSALS

There are many times when a

businessperson must say “no”. When

granting a favor, awarding a contract,

hiring an applicant, or making any

decision, saying “yes” to one person

often means saying “no” to another.

Noverty Safety Equipment LTD

14th Floor Shun Koo Building

Aberdeen, Hong Kong

April 27, 2012

Mr. Lean Stone

Maxime Sportswear Manufacturing Co. Inc.

842 Seventh Avenue

New York NY 10018

Dear Mr. Stone:

Unfortunately, we cannot supply the requested information,

but I am sure that Mr. James Wong, our sales manager, will give

you the requested information.

Thank you for the interest you have given us in our products.

If we can be of any more assistance to you, please call our

office at any time.

Sincerely yours,

Carlos Yankon

Sales Producer

BY:

Jennifer González

5th Secretarial B

213-8

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