Regional Service Manager
9
“The new Cascadia is DESIGNED FOR SERVICE and our NETWORK IS READY.”
Product Ease of Service Designed for Service
Network Readiness Tools
Methods
Support Training
Technical
Service Parts Availability
Profitability
“ Every new component and Service tool is an opportunity to improve UPTIME ”
Top technicians were chosen from across our Dealer Network to work with us in Portland
Designed for Service
Leith Hartley Billy Merrill Manny Barba
Matt Taylor Chad Groulx Moe Tarrabain
Justin Sitzmann
Jerry Holmes 11
72 point service study Results
CLASSIC TO NEW CASCADIA
Designed for Service
3.8
3.9
4
4.1
4.2
4.3
4.4
4.5
Overall Cab Chassis Mech ENGINE
New Cascadia
Cascadia
12
• 72 service point comparison of new and Classic Cascadia
• Trucks were rated on a 1-5 serviceability scale
Removable Dash Top
Product Ease of Service
Product Ease of Service
Cascadia
Network Readiness
• Dealer Service Launch Support Plan Webinar on 9/13
• Field Issue Communication / Resolution plan
• Dedicated 24 hr Call Center number
• Online Training available now!
• Electronic Troubleshooting (DTNA Connect) available now!
• Pre-series driver’s manual and maintenance manual available now!
• DiagnosticLink updates for new Cascadia available now!
• Parts Pro online & 800 critical parts available now!
One Pager
(FAB)
WebEx
Invite/Session
Pre-Series I
Handover
(Sept)
Service
Evolution
Online Training
Preview (Pre-Req)
Product Overview Technical Overview Informational Q&A Pre-Series Handover Full Aftermarket
Support Plan
Description: One pager is a high level summary of the features that will be launched with the New Cascadia Truck.
Description: Early content to be sent to DSMs/RSMs to elicit feedback on webex Once feedback is communicated, make changes accordingly.
Description: Webex invite session will consist of a more detailed Powerpoint that is based off the high level one pager to engage audience on specific questions.
Description: Handover of Pre-series trucks to customers review support plan.
Description: Video of New Cascadia product shown at the Service Evolution Conference
Audience: DSMs/RSMs Audience: DSMs/RSMs/Service & Parts Mgrs
Audience: DSMs/RSMs/Service & Parts Mgrs
Audience: DSMs/RSMs/DMs
Audience: Everyone
Timing: September 2016 Timing: August 30th, 2016 Timing: August 23rd, 2016 Sept. 13th 2016
Timing: Sept Timing: October 18th, 2016
Dealers
Fleet Customers
Fleet/District
Service
Managers
Service
Engineering
Design
Engineering
Level 1 Support Level 2 Support Level 3 Support
Call Center All Service Issues
Escalation
Dealers
Fleet Customers
DMs / Sales / Other
DSM are the central point of contact for all issue escalation!
ServicePro/DTNA
Connect/PartsPro Flag Dealers will receive Pop-ups when Entering Cascadia S/N’s Pop-up in ServicePro
and PartsPro.
CAC (Remedy Banner) Banner Notification to indicate to CAC personnel that vehicle is part of pre-series population and needs special attention to track issues.
Uptime
056-002 Uptime Package
Datacode Option Description
122-RA1 Detroit fuel/water separator
312-075 LED headlamps
318 2 flush LED utility lamps mounted back of cab
294 LED taillamps
489-023 Bendix Tire Pressure Monitoring System
386-044*
386-067
386-083
RPL25 Driveline
RPL25SD Driveline
RPL35 Driveline
402
423
Bendix*/Meritor disc or extended lube drum front brakes
Bendix*/Meritor disc or extended lube drum rear brakes
81Y-005 Pre-trip inspection feature for exterior lamps and brakes
295-029 Jumpstart posts
293-058 Battery disconnect switch
498-RAD Nylon wheel interfaces
124-R01 Brushless alternator
80L-P01 Auto engine RPM elevate
483-003
483-004*
Bendix oil coalescing air dryer filter
Wabco oil coalescing air dryer filter
1
2
3
4
5
3
4
1
5
2
Service Parts
Network Readiness
“We all have a special sense of pride in this vehicle and we have all commented
that when we see one we can say we had a part in it.” Moe Tarrabain
Product Ease of Service
Service Parts