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QUALITY MANAGEMENT SYSTEMSSANS/ISO 9001:2015
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Contents
1. Introduction 4
2. What SANS/ISO 9001 is all about 4
3. ThebenefitsofSANS/ISO9001 6
4. WhychooseSABSforCertification 7
5. SABSCertificationProcess 8
6. PreparingforCertification 9
7. TrainingonSANS/ISO9001 10
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1. IntroductionChange is constant, yet in recent yearsbusiness has been transforming with anunprecedented speed and intensity. Theforcesshapingtoday’sworldarecolossal,multifaceted, surprising and challenging. More than ever, prosperity withinorganisations, societies and individualsdepend on the extent to which they canadapttotheseforcesanddeploythemtotheiradvantage.
Thesuccessof anorganisationdependsonitsagilityandadaptabilitytochange.
Overtheyears,companieshaveimplemented SANS/ISO 9001 Quality Management Systems as a business tool forsustainability.
TheSouthAfricanBureauofStandardsisaccreditedtocertifyyourcompanysystemsto the latest internationally recognisedSANS/ISO9001.Thissystemcertificationscheme issuitable forcompaniesofanysize or sector seeking to improve theirmanagement and operational processesandmeetcustomerexpectations.
2. What SANS/ISO 9001 is all aboutSANS/ISO 9001 is built on seven quality management principles. Following theseprincipleswillensureyourorganisationorbusiness is set up to consistently createvalueforyourcustomers.
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The seven quality management principles are:
Customer focusMeetingandexceedingcustomerneedsistheprimaryfocusofqualitymanagementandwillcontributetothelong-termsuccessofyourenterprise.It is importanttoattract and retain the confidence of your customers, so adapting to their futureneeds is the key.
ImprovementSuccessful organisations have an on-going focus on improvement. Reacting tochangesintheinternalandexternalenvironmentisnecessaryifyouwanttocontinuetodelivervalue foryourcustomers.This isofparamount importance todaywhenconditions evolve so quickly.
Relationship managementToday’sbusinessesandorganisationsdonotworkinavacuum.Identifyingtheimportantrelationshipsyouhavewith interestedpartiessuchasyoursuppliersandsettingoutaplantomanagethem,willdrivesustainedsuccess.
Process approachUnderstandingactivitiessuchasprocessesthatlinktogetherandfunctionasasystemhelpsachievemoreconsistentandpredictable results. People, teamsandprocessesdonotexistinavacuumandensuringeveryoneisfamiliarwiththeorganisation’sactivitiesandhowtheyfittogetherwillultimatelyimproveefficiency.
LeadershipHaving a unified direction or mission that comes from strong leadership isessentialtoensurethateveryoneintheorganisationunderstandswhatyouaretryingtoarchieve.
Engagement of peopleCreatingvalueforyourcustomerswillbeeasierifyouhavecompetent,empoweredandengagedpeopleatalllevelsofyourbusinessororganisation.
Evidence-based decision makingMakingdecisionsisnevereasyandnaturallyinvolvesadegreeofuncertainty,butensuringyourdecisionsarebasedontheanalysisandevaluationofdataismorelikelytoproducethedesiredresult.
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3. The benefits of SANS/ISO 9001Implementing a quality management system will help you:
Accesstheoverallcontextofyourorganisationtodefinewhoisaffectedbyyourworkandwhattheyexpectfromyou.Thiswillenableyoutoclearlystateyourobjectivesandidentifynewbusinessopportunities
Putyourcustomersfirst,makingsureyouconsistentlymeettheirneedsandexceedtheirexpectations.Thiscanleadtorepeatcustomers,newclientsandincreasedbusinessforyourorganisation
Workinamoreefficientwayasallyourprocesseswillbealignedandunderstoodbyeveryoneinthebusinessororganisation.Thisincreasesproductivityandefficiency,bringinginternalcostsdown
Expandintonewmarkets,assomesectorsandclientsrequirecertificationtoSANS/ISO9001beforedoingbusiness
Identifyandaddresstherisksassociatedwithyourorganisation
Meetthenecessarystatutoryandregulatoryrequirements
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4. Why choose SABS for CertificationSABShasaproventrackrecord,havingworkedwithover5000companies,fromsmallandmediumsizedbusinessestobigcompaniesandwehavebeeninbusinessformorethan 70 years.
Our diverse portfolio of highly skilled and technically competent auditors (SAATCAregistered) include a high standard of ethical conduct. This provides the basis ofimpartialandvalueaddedassessments.
SABSisaccreditedbytheSouthAfricanNationalAccreditationScheme(SANAS)asacertificationbodyandbytheRaadVoorAccreditatie(RVA)forFSSCandOHSMSandisrecognisedasaleaderincertificationandqualityassuranceservices.
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Enquiryreceivedfromprospectiveclient
Certificationapplicationformse-mailedtoprospectiveclient
Onreturnofcompletedapplicationacertificationquotationwillbesubmittedtotheprospectiveclientclient
Acceptanceofquotationagreementbytheclient
Stage1assessmentconductedtoevaluatereadinessforStage2.
Stage2assessment(Stage2tobeconductedwithin6monthsfromStage1assessment.)
Clearanceoffindings(within3monthsofassessment)&finalisingcertificationagreementinlinewithISO17021requirements
CertificationdecisionbytheApprovalsBoard
Annualsurveillanceaudits.Re-certificationevery3years
5. SABS Certification ProcessTheCertificationprocessforSystemCertificationinvolvesthefollowingsteps:
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“The Academy is accredited with SAATCA for Lead auditor courses in QMS/EMS/OHSMS and ISO 22000. The Academy is also accredited with FSSC for all FSSC
courses (Introduction, awareness, transition, implementation and auditing levels)”
6. Preparing for Certification• ObtainSANS/ISO9001standard([email protected])• UnderstandtherequirementsofSANS/ISO9001• Involveexecutivemanagementandmakethemunderstandtheconcepts andobtaintheircommitment• Establishaqualitymanagementsteeringcommittee• Trainmanagementandemployeesthatwillbedirectlyinvolvedinthe implementationofSANS/ISO9001• Communicateacertificationimplementationplantoallemployeesin thecompany• Createself-assessmentquestions• Identifytheorganisation’skeyprocessesandtheinteractionswitheach otherandthecustomer• EstablishSMARTobjectives• Establishaqualitymanagementmanualandrelevantprocedures• Establishaninternalauditingsystem• Measurecompliancewiththeproceduresandotherdocuments• Establishacomprehensivecorrectiveactionplan• Conductamanagementreview• Reviewresultsandcontinuouslyimproveonactivities,processesand systems• Entrenchacultureofquality
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7. Training on SANS/ISO 9001 TheSABSTrainingAcademycontinues tobring toyourdoorstepquality traininganddevelopment tovariousmanagementsystemstandards.Weactively train industryoncreatingoverallorganisationalawarenessandimplementationofmanagementsystems(SANS/ISO9001,SANS/ISO14001,SANS/ISO45001,FSSC,SANS/ISO22001,etc.)Ourtrainingsessionsarefocussedoncapacitatingmanagement,qualitypractitioners,internal audit teams and staff that underpins the successful implementation andentrenchmentofmanagementsystems.
“The Academy is accredited with SAATCA for Lead auditor courses in QMS/EMS/OHSMSandISO22000.TheAcademyisalsolicensedasatrainingorganisationwithFSSC for all FSSC courses (Introduction, awareness, transition, implementation andauditinglevels)”
Theseriesofcoursesofferedwithinthisqualityfacultywillenhancetheunderstandingof the standards and their requirements, thus enabling learners to implement andmaintainsuchsystemsintheirrespectiveorganisationalenvironments.Themostrecentinformationonourtrainingschedule,applicationsandpricingisavailableonourwebsitewww.sabs.co.za
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Website:www.sabs.co.za
Telephone number: + 27 12 428 7911 or
0861 277 227
Fax number: + 27 12 344 1568
E-mail address: [email protected]
Head office: 1DrLateganRoad
GroenkloofPretoria
0001
Postal address: PrivateBagX191
Pretoria0001
@SABSapproved @SABSapproved SABSApproved SouthAfricanBureauofStandards