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QUALITY MANAGEMENT SYSTEMSSANS/ISO 9001:2015

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Contents

1. Introduction 4

2. What SANS/ISO 9001 is all about 4

3. ThebenefitsofSANS/ISO9001 6

4. WhychooseSABSforCertification 7

5. SABSCertificationProcess 8

6. PreparingforCertification 9

7. TrainingonSANS/ISO9001 10

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1. IntroductionChange is constant, yet in recent yearsbusiness has been transforming with anunprecedented speed and intensity. Theforcesshapingtoday’sworldarecolossal,multifaceted, surprising and challenging. More than ever, prosperity withinorganisations, societies and individualsdepend on the extent to which they canadapttotheseforcesanddeploythemtotheiradvantage.

Thesuccessof anorganisationdependsonitsagilityandadaptabilitytochange.

Overtheyears,companieshaveimplemented SANS/ISO 9001 Quality Management Systems as a business tool forsustainability.

TheSouthAfricanBureauofStandardsisaccreditedtocertifyyourcompanysystemsto the latest internationally recognisedSANS/ISO9001.Thissystemcertificationscheme issuitable forcompaniesofanysize or sector seeking to improve theirmanagement and operational processesandmeetcustomerexpectations.

2. What SANS/ISO 9001 is all aboutSANS/ISO 9001 is built on seven quality management principles. Following theseprincipleswillensureyourorganisationorbusiness is set up to consistently createvalueforyourcustomers.

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The seven quality management principles are:

Customer focusMeetingandexceedingcustomerneedsistheprimaryfocusofqualitymanagementandwillcontributetothelong-termsuccessofyourenterprise.It is importanttoattract and retain the confidence of your customers, so adapting to their futureneeds is the key.

ImprovementSuccessful organisations have an on-going focus on improvement. Reacting tochangesintheinternalandexternalenvironmentisnecessaryifyouwanttocontinuetodelivervalue foryourcustomers.This isofparamount importance todaywhenconditions evolve so quickly.

Relationship managementToday’sbusinessesandorganisationsdonotworkinavacuum.Identifyingtheimportantrelationshipsyouhavewith interestedpartiessuchasyoursuppliersandsettingoutaplantomanagethem,willdrivesustainedsuccess.

Process approachUnderstandingactivitiessuchasprocessesthatlinktogetherandfunctionasasystemhelpsachievemoreconsistentandpredictable results. People, teamsandprocessesdonotexistinavacuumandensuringeveryoneisfamiliarwiththeorganisation’sactivitiesandhowtheyfittogetherwillultimatelyimproveefficiency.

LeadershipHaving a unified direction or mission that comes from strong leadership isessentialtoensurethateveryoneintheorganisationunderstandswhatyouaretryingtoarchieve.

Engagement of peopleCreatingvalueforyourcustomerswillbeeasierifyouhavecompetent,empoweredandengagedpeopleatalllevelsofyourbusinessororganisation.

Evidence-based decision makingMakingdecisionsisnevereasyandnaturallyinvolvesadegreeofuncertainty,butensuringyourdecisionsarebasedontheanalysisandevaluationofdataismorelikelytoproducethedesiredresult.

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3. The benefits of SANS/ISO 9001Implementing a quality management system will help you:

Accesstheoverallcontextofyourorganisationtodefinewhoisaffectedbyyourworkandwhattheyexpectfromyou.Thiswillenableyoutoclearlystateyourobjectivesandidentifynewbusinessopportunities

Putyourcustomersfirst,makingsureyouconsistentlymeettheirneedsandexceedtheirexpectations.Thiscanleadtorepeatcustomers,newclientsandincreasedbusinessforyourorganisation

Workinamoreefficientwayasallyourprocesseswillbealignedandunderstoodbyeveryoneinthebusinessororganisation.Thisincreasesproductivityandefficiency,bringinginternalcostsdown

Expandintonewmarkets,assomesectorsandclientsrequirecertificationtoSANS/ISO9001beforedoingbusiness

Identifyandaddresstherisksassociatedwithyourorganisation

Meetthenecessarystatutoryandregulatoryrequirements

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4. Why choose SABS for CertificationSABShasaproventrackrecord,havingworkedwithover5000companies,fromsmallandmediumsizedbusinessestobigcompaniesandwehavebeeninbusinessformorethan 70 years.

Our diverse portfolio of highly skilled and technically competent auditors (SAATCAregistered) include a high standard of ethical conduct. This provides the basis ofimpartialandvalueaddedassessments.

SABSisaccreditedbytheSouthAfricanNationalAccreditationScheme(SANAS)asacertificationbodyandbytheRaadVoorAccreditatie(RVA)forFSSCandOHSMSandisrecognisedasaleaderincertificationandqualityassuranceservices.

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Enquiryreceivedfromprospectiveclient

Certificationapplicationformse-mailedtoprospectiveclient

Onreturnofcompletedapplicationacertificationquotationwillbesubmittedtotheprospectiveclientclient

Acceptanceofquotationagreementbytheclient

Stage1assessmentconductedtoevaluatereadinessforStage2.

Stage2assessment(Stage2tobeconductedwithin6monthsfromStage1assessment.)

Clearanceoffindings(within3monthsofassessment)&finalisingcertificationagreementinlinewithISO17021requirements

CertificationdecisionbytheApprovalsBoard

Annualsurveillanceaudits.Re-certificationevery3years

5. SABS Certification ProcessTheCertificationprocessforSystemCertificationinvolvesthefollowingsteps:

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“The Academy is accredited with SAATCA for Lead auditor courses in QMS/EMS/OHSMS and ISO 22000. The Academy is also accredited with FSSC for all FSSC

courses (Introduction, awareness, transition, implementation and auditing levels)”

6. Preparing for Certification• ObtainSANS/ISO9001standard(Standardsales@sabs.co.za)• UnderstandtherequirementsofSANS/ISO9001• Involveexecutivemanagementandmakethemunderstandtheconcepts andobtaintheircommitment• Establishaqualitymanagementsteeringcommittee• Trainmanagementandemployeesthatwillbedirectlyinvolvedinthe implementationofSANS/ISO9001• Communicateacertificationimplementationplantoallemployeesin thecompany• Createself-assessmentquestions• Identifytheorganisation’skeyprocessesandtheinteractionswitheach otherandthecustomer• EstablishSMARTobjectives• Establishaqualitymanagementmanualandrelevantprocedures• Establishaninternalauditingsystem• Measurecompliancewiththeproceduresandotherdocuments• Establishacomprehensivecorrectiveactionplan• Conductamanagementreview• Reviewresultsandcontinuouslyimproveonactivities,processesand systems• Entrenchacultureofquality

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7. Training on SANS/ISO 9001 TheSABSTrainingAcademycontinues tobring toyourdoorstepquality traininganddevelopment tovariousmanagementsystemstandards.Weactively train industryoncreatingoverallorganisationalawarenessandimplementationofmanagementsystems(SANS/ISO9001,SANS/ISO14001,SANS/ISO45001,FSSC,SANS/ISO22001,etc.)Ourtrainingsessionsarefocussedoncapacitatingmanagement,qualitypractitioners,internal audit teams and staff that underpins the successful implementation andentrenchmentofmanagementsystems.

“The Academy is accredited with SAATCA for Lead auditor courses in QMS/EMS/OHSMSandISO22000.TheAcademyisalsolicensedasatrainingorganisationwithFSSC for all FSSC courses (Introduction, awareness, transition, implementation andauditinglevels)”

Theseriesofcoursesofferedwithinthisqualityfacultywillenhancetheunderstandingof the standards and their requirements, thus enabling learners to implement andmaintainsuchsystemsintheirrespectiveorganisationalenvironments.Themostrecentinformationonourtrainingschedule,applicationsandpricingisavailableonourwebsitewww.sabs.co.za

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Website:www.sabs.co.za

Telephone number: + 27 12 428 7911 or

0861 277 227

Fax number: + 27 12 344 1568

E-mail address: info@sabs.co.za

Head office: 1DrLateganRoad

GroenkloofPretoria

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Postal address: PrivateBagX191

Pretoria0001

@SABSapproved @SABSapproved SABSApproved SouthAfricanBureauofStandards