Leadership & Management
Quality……....
First time ..First rightIts attitude
Its personal Commitment
Prakash Narayan Shukla
YourAttitude
ProcessAdherence
Quality
You make the difference
First Time First Right
Knowledge
Attitude
Training
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Adopting Prevention- Means causing something not to happen
We want to operate our work processes –
1: Prevent Misunderstandings
2: Prevent Non adherence of process
3:Prevent opportunities of error
Have you studied the work process to increase your understandings of how they operate ?• Driving your vehicle.
Have you understood the process requirements and also identify how requirements should be understood.
• How you regulate speed and maneuver in traffic .
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Personal Commitment :Deviation of any nature is not acceptable
Do We have double standards ?Would we expect Hospital nurses be allowed to deviate and put babies in wrong place.
Would you expect to go home to the wrong house by mistake periodically
Would you “ Let it Go” any shortchanged in amount of your paychecks at any months as deposited in bank.
Would you review critically work performances the way you do for any shortcomings in facilities
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We need to adopt
“ First Time First Right “Attitude
Which means
Getting rid of this “ double Standards” by making a personal commitment to
not accept any error or deviation
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Do we measure
Measure your performance against the Goal
Everywhere we turn, we see clocks,
thermometers, gauges, charts and other ways to take and communicate
measurement
We can use this knowledge to decide what
measurement will help us improve the way we meet our performance
How we can appraise ourselves on performance.
Measuring allows us to find out what is
happening and communicate what we find to others.
Measurement is all around usIt is also to tell how we are performing towards our commitment towards
organization
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Thanks
So what’s your take…..
Be
First Time …First Right
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[email protected] www.linkedin.com/in/pnshukla