Sharing Support Content to Improve Blackboard Adoption

Leen van Kaam – Saxion University of applied sciencesMichel Visser - EesySoft

Introduction video

www.eesysoft.com

Short demo

• Pro-active support• New functionality • Instructions to first time users• Known problems• FAQ’s• FME’s (Frequently Made Errors)

• On-demand support• Anytime, anywhere, anything

• University op applied sciences• 3 locations(Enschede Deventer Apeldoorn)• 22.000 students• 1800 lecturers and 600 other staff• 12 schools

Adoption Phases

• Experiments "Letting a hundred flowers blossom”

• Formal policy of a school• Bb 1.0: course materials and information

(announcements)• Bb 2.0: Tools for assessment (Assignment, Safe Assign,

Grade Center)• Bb 3.0: Tools for communication (interactive tools)• Bb 4.0: Pedagogy, Didactics

Simultaineous development?

• Experiments "Letting a hundred flowers blossom”, i.e » i.e. School of Education, School of Creative Technology,

• Formal policy of a school• Bb 1.0:

» i.e. School of Finance & Accounting, School of Environmental Planning & Building, School of Social Work

• Bb 2.0:» i.e. School of Applied Psychology and Human Resources Management,

School of Marketing & International Management, School of Social Work

• Bb 3.0: » i.e. School of Governance & Law, School of Health

• Bb 4.0:» i.e. School of Health

• And every school has it’s own ways to do things......– i.e. 44 different course templates

• Every school has it’s own Bb policy• Differences of culture between schools• Emphasis on pedagogy • 3 languages

– Dutch– English– German

User support

Users

Lecturers Students

• Manual Tool• Quick Reference Card• What’ s new …..?

How do you do that in Bb? Tool

FAQ Tool

Where should I go to …..?

Procedures

In the educational process I want to realize…… How to do that in Blackboard?

Educational Context/pedagogy

Inspiration

Good practices

Personal help

User support

• One window: no need to think where you have to go for support

• Learning on the job: no need to go anywhere• Just for me, just enough, just in time

Eesysoft for user support

• Learn how to use Eesysoft for our dream• 4 different project area’s:

1. Support for tools and procedures2. Differentiated support for realization of formal

school policy3. Support for educational context and good

practices4. Monitoring the progress with Eesysoft

• We all share the same problem• We all share the same dream

– One window– Learning on the job– Just for me, just in time, just enough

• Also share (parts of) the solutions?

Special offerBlackboard Teaching & Learning Conference

Free 30-day trial

INCLUDES:Installation of EesySoft Building Block

Setup of your virtual server environmentMax 3 test usersOnline training