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During the Blackboard Teaching & Learning Conference 2012 in Antwerp we gave a presentation in cooperation with Leen van Kaam from Saxion University of Applied Sciences. After a short introduction, Leen explained that Saxion has 12 schools with different needs and requirements when it comes to using Blackboard. Leen explains: “Every school has it’s own Blackboard policy, there are differences in culture and their emphasis on pedagogy. This means that our schools also have different support needs. With EesySoft we have a flexibel, fully integrated and and context-sensitive support environment that can deliver the right information, at the right time to the right person”.
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Sharing Support Content to Improve Blackboard Adoption
Leen van Kaam – Saxion University of applied sciencesMichel Visser - EesySoft
Introduction video
www.eesysoft.com
Short demo
• Pro-active support• New functionality • Instructions to first time users• Known problems• FAQ’s• FME’s (Frequently Made Errors)
• On-demand support• Anytime, anywhere, anything
• University op applied sciences• 3 locations(Enschede Deventer Apeldoorn)• 22.000 students• 1800 lecturers and 600 other staff• 12 schools
Adoption Phases
• Experiments "Letting a hundred flowers blossom”
• Formal policy of a school• Bb 1.0: course materials and information
(announcements)• Bb 2.0: Tools for assessment (Assignment, Safe Assign,
Grade Center)• Bb 3.0: Tools for communication (interactive tools)• Bb 4.0: Pedagogy, Didactics
Simultaineous development?
• Experiments "Letting a hundred flowers blossom”, i.e » i.e. School of Education, School of Creative Technology,
• Formal policy of a school• Bb 1.0:
» i.e. School of Finance & Accounting, School of Environmental Planning & Building, School of Social Work
• Bb 2.0:» i.e. School of Applied Psychology and Human Resources Management,
School of Marketing & International Management, School of Social Work
• Bb 3.0: » i.e. School of Governance & Law, School of Health
• Bb 4.0:» i.e. School of Health
• And every school has it’s own ways to do things......– i.e. 44 different course templates
• Every school has it’s own Bb policy• Differences of culture between schools• Emphasis on pedagogy • 3 languages
– Dutch– English– German
User support
Users
Lecturers Students
• Manual Tool• Quick Reference Card• What’ s new …..?
How do you do that in Bb? Tool
FAQ Tool
Where should I go to …..?
Procedures
In the educational process I want to realize…… How to do that in Blackboard?
Educational Context/pedagogy
Inspiration
Good practices
Personal help
User support
• One window: no need to think where you have to go for support
• Learning on the job: no need to go anywhere• Just for me, just enough, just in time
Eesysoft for user support
• Learn how to use Eesysoft for our dream• 4 different project area’s:
1. Support for tools and procedures2. Differentiated support for realization of formal
school policy3. Support for educational context and good
practices4. Monitoring the progress with Eesysoft
• We all share the same problem• We all share the same dream
– One window– Learning on the job– Just for me, just in time, just enough
• Also share (parts of) the solutions?
Special offerBlackboard Teaching & Learning Conference
Free 30-day trial
INCLUDES:Installation of EesySoft Building Block
Setup of your virtual server environmentMax 3 test usersOnline training
