@solarwinds
Per essere sempre al passo con i tempiLe fondamenta dei servizi gestiti sicuri “by design”
MATTEO BRUSCODISTRIBUTION SALES MANAGERSolarWinds MSP
®
@solarwinds 2
Distribution Sales Manager
Matteo Brusco
13 years experience as system engineer (VAR)
2006 startup and develope BU MSP (VAR)
2009 Account Manager RMM (Distribution)
2016 Sales Manager MSP (VAR)
2017 Distribution Sales Manager Italy Malta (SW MSP)
2018 Distribution Sales Manager Italy and part of EMEA (SolarWinds MSP)
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
3
SolarWinds MSP – Soluzioni per gli MSP di oggi
SolarWinds MSP consente agli MSP di ogni dimensione e scala, in tutto il mondo, di creare imprese altamente efficienti e redditizie che generano un vantaggio competitivo misurabile.
▪ Soluzioni complete e scalabili
▪ Prodotti progettati per i fornitori di servizi gestiti
▪ Supporto rapido, affidabile e facilmente accessibile
▪ Tecnologie cloud e on-premise
▪ Prezzi flessibili progettati per il mercato esigente di oggi
▪ Competenza e conoscenza globale
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
22,000 MSPs | 500,000 Networks | 6,300,000 Endpoints | 1,800,000 Mailboxes
@solarwinds
SolarWinds MSP Value Proposition
Recurring Revenue Business Valuation
Profitability
MaturityLow
High
High
Support IT service business looking to:• Use best-of-breed tools to solve
everyday IT problems.• Simple, fast, reliable and easy-to-
use products. • Cost-effective technology.
Growing managed services businesses looking to:• Consolidate tools to increase
efficiency & profits.• Contracts move from a reactive to a
proactive model.• Recurring revenue is created.
Mature managed services businesses looking to:• Automate processes to maximize
profits.• Convert to a fixed-fee model.• Eliminate risk and cost through
monitoring, automation and security.
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
Reactive
Proactive
Managed
@solarwinds
SolarWinds MSP Value Proposition
Recurring Revenue Business Valuation
Profitability
MaturityLow
High
High
Support IT service business looking to:• Use best-of-breed tools to solve
everyday IT problems.• Simple, fast, reliable and easy-
to-use products.
• Cost-effective technology.
Growing managed services businesses looking to:• Consolidate tools to increase
efficiency & profits.• Contracts move from a reactive to
a proactive model.• Recurring revenue is created.
Mature managed services businesses looking to:• Automate processes to
maximize profits.• Convert to a fixed-fee model.• Eliminate risk and cost
through monitoring, automation and security.
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
Reactive
Proactive
Managed
Threat Monitoring
Mature managed services provider looking to:▪ Move from MSP to MSSP▪ Add multiple layers of security and
protection▪ Establish a large portfolio of products to
meet customer demands▪ Extend past point security solutions to
security monitoring
@solarwinds
SolarWinds MSP Product Portfolio
Remote Monitoring & Management Platform
Integrated & Standalone Tools
SaaS
SolarWinds RMM
Patch ManagementManaged Antivirus
Backup and RecoveryWeb Protection
Remote AccessProactive Monitoring and AlertsAutomation and ScriptingNetPath™
*VOLUME DISCOUNTS APPLY
Starting at $2.99/node*
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
Una piattaforma RMM facile da
usare che cresce con voi
@solarwinds
Customer A
Customer B
Customer C
Distribuzione degli agenti
Remote Monitoring &
Management
SaaS Platform
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Main Dashboard
• SaaS, access anywhere, console• Agent based with easy, lightweight
deployment• Windows®, MacOS®, Linux®, Android®, and
iOS® compatible• Manage everything IT, including patch,
antivirus, backup and maintenance• Detailed asset information for every
device• Only pay for the features you use on a
per-customer basis
Facile da provare, semplice
da acquistare, gestibile senza
stress
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
• OS Monitoring• Windows, Linux, MacOS
• Application Monitoring• Scripts and SNMP
• Server Hardware Monitors• SNMP
Monitoraggio Server and
workstation di TUTTI i
vostri clienti
SolarWinds RMM – Monitoring
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Network Device Monitoring
Monitorare i
dispositivi di rete,
compresi switch,
router, access point
wireless, firewall e
altro ancora, il tutto
utilizzando SNMP
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
Drag-and-drop
automation builder
che tutti possono usare
• No scripting knowledge required• Over 600 objects to choose from• Full help and guidance built in
SolarWinds RMM – Automation
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Background Management
Remote background
management
• Manage and transfer files• Performance issue maintenance• Registry configuration• Mapped drive management• Windows Services control
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Remote Control
• Fast, reliable remote control• Windows OS and Mac compatible• Multi-screen sharing• Remote command line execution• File transfer and management• Session recording & screenshot• Size/color/bandwidth optimization
Controllo remoto
integrato costruito
appositamente per il
supporto IT
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Patch Management
Integrated Patch Management
& 3rd-Party Patch
• Configure automatic approvals of patches• On-demand patching options available• Proactive monitoring and management of
patch• A fundamental element of cyber security
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Reporting
Reporting dettagliato e
analisi su tutte le vostre reti
gestite
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
▪ 24/7 Monitoring and History – Track
every hop and view latency historically or
in real-time.
▪ Performanceand QoS Monitoring –
Know about outages before your users.
▪ Network Visibility – Understand your
provider’s network better than they do
with visibility into the entire network path.
▪ Node/Hop Information – Identify a
problem and the organization to contact
to solve it.
Monitoraggio della
End User Experience
con NetPath
SolarWinds RMM – NetPath
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Backup & Recovery
Integrated backup &
recovery
• Back up directly to our private cloud
• Optional local copy using hardware of your choice
• Managed from your RMM console
• Backup data encrypted in transit and at rest
• Multiple restore options: bare-metal full image, item-level, P-to-V, to the same or a new location
• Get it done fast and minimize network bandwidth usage with TrueDelta technology
• Regional data centers worldwide
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Antivirus
Integrated Antivirus by
Bitdefender®
• Industry-leading AV with anti-malware• Ransomware detection logic• Heuristics and behavioral analysis• Application and user restrictions• Network scanning with blacklisting• Anti-phishing• Global and granular exclusions
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Risk Intelligence
• Easy to communicate cost-based risk assessment
• Sensitive data discovery• OS & application vulnerability scanning• Risk trending reports• Inappropriate access discovery• PCI compliance scans
Integrated data
Risk Intelligence
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Mobile Device Management
• Windows, iOS, and Android• Device Summary information• Commands such as
o Update Device Informationo Lock Deviceo Clear Passcodeo Remote Wipe
Integrated
Mobile Device Management
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
SolarWinds RMM – Web Protection
Integrated Web Protection Powered by WebRootBrightCloud® Threat Intelligence
• Threat protection – Protect against malware, phishing, adware, botnets and spam.
• Bandwidth monitoring – Monitor daily usage with automated bandwidth checks and alerts.
• Access controls – Keep users away from sites that could cause a data breach.
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
Product Roadmap: RMM
MATTEO BRUSCODISTRIBUTION SALES MANAGERSolarWinds MSP
®
@solarwinds
This presentation contains forward-looking statements regarding future
product plans and development efforts. SolarWinds considers various
features and functionality prior to any final generally available
release. Information in this presentation regarding future features and
functionality is not and should not be interpreted as a commitment from
SolarWinds that it will deliver any specific feature or functionality in the
future or, if it delivers such feature or functionality, any time frame when
that feature or functionality will be delivered. All information is based upon
current product interests, and product plans and priorities can change at
any time. SolarWinds undertakes no obligation to update any forward-
looking statements regarding future product plans and development efforts
if product plans or priorities change.
24
@solarwinds 25
Stay Up-To-Date with the Latest and Greatest
• Stay up-to-date with all releases, subscribe to the Status Blog status.solarwindsmsp.com
• Subscribe to service alerts,Service Status Dashboard uptime.solarwindsmsp.com
• Sign up for the awesome new Success Center!success.solarwindsmsp.com
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
Feature upgrades to key RMM operations
Enhancing Core Features
• New dashboard view
• New patch engine
• Managed Antivirus Engine
• Take Control upgrades
• New remote background.
• Backup engine upgrades
• Enhanced support for Mac®
Network devices, PSA
• Feature policy permissions.
26© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
Automation
• Automation Manager
• Growing scripts library.
• New failed check workflow.
• Monitoring policies.
27© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
Tools to help you automate and scale
@solarwinds
Services to grow your offering
Expanding RMM
• Attended Take Control.
• Network device management
• MAV disk encryption.
• Endpoint detection and response.
• Password management and documentation.
28© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds 29
New RMM Dashboard
• Supervisione centralizzata delle principali operazioni di monitoraggio
• Individuare i problemi e analizzarli velocemente
• Accesso a nuove viste dei device precedentemente non disponibili
• Propedeutica ad altre novità in arrivo — dateci I VS feedback!
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds 30
Endpoint Detection and Response
• Endpoint Detection and Response, powered by SentinelOne
• Questa nuova offerta fornirà una soluzione integrata di prossimagenerazione per la protezionedell’endpoint basata su IA
• Protegge dalla crescente diffusione di tecniche di attacco fileless e di altri exploit avanzati
• Protegge dagli attacchi Zero-day
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds 31
EDR – Alcuni link utili
• From MSP Institute
• Legacy vs. Next Gen Antivirus (short)https://youtu.be/iGTkE6uzjJ8
• Introduction to SolarWinds EDR (60 min)
• https://youtu.be/fTty8ZkFq0k
• … 2 min from 36.14 !!!
• Registratevi per una Demo (ENG)https://bit.ly/302PZ9k
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
Status quo is not an option
Perchè SolarWinds EDR?
Le giuste capacità
Rilevare e Prevenire• Executables, file-less,
documents, browser, scripts, credential scraping, crypto-mining, PUP/PUA
Rispondere
• Rimediare
• Rollback1
Il giusto prezzo
• Prezzi competitivi
• Sconti a volume da Enterprise (senza ilcommitment di una enterprise)
Il giusto modello
• MSP & IT pro friendly• Monthly billing
• Budget friendly
• Pay as you grow
• Technician friendly
• Not annually prepaid
• No SOC technician required
1 Unique to SolarWinds Endpoint Detection & Response
CONFIDENTIAL – FOR INTERNAL USE ONLY © 2019 SolarWinds Worldwide, LLC. All rights reserved.
@solarwinds 33
Password Management and Documentation
• MSP-focused Password Vault
• Granular roles and permissions
• Password change automation
• Auditing and reporting
• Standardized Client Documentation
• Supports consistent and efficient service delivery
• Standard operating procedures (SOPs), KB articles, runbooks
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds 34
Summary
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
“E tempo che il vostro Business sia a prova di futuro!”
Cose che sono importanti per il tuo business MSP
Una relazione con un partner affidabile e
finanziariamente stabile
Un partner che investenella formazione deipropri clienti per far crescere l’azienda e I
profitti – The MSP Institute
Un partner che vi aiuterà a ridurre i costi di
fornitura del servizio attraverso l'automazione
intelligente.
@solarwinds 35
What’s next ?
• Per chi USA soluzioni SolarWinds MSP …
• Contatta CIPS ([email protected]) per aggiungere o espandere i tuoi servizi
• Abbiamo programmi specifici pensati per questo
• Per chi NON USA soluzioni SolarWinds MSP …
• CHE COSA STAI ASPETTANDO ?
• CHE DAI TUOI CLIENTI PASSI QUALCHE TUO CONCORRENTE ?
• Contatta CIPS ([email protected]) e scopri quando è semplice e veloce iniziare
© 2019 SolarWinds MSP Canada ULC and SolarWinds MSP UK Ltd. All rights reserved.
@solarwinds
THANK
YOU!
@solarwinds
The SolarWinds and SolarWinds MSP trademarks are the exclusive property
of SolarWinds MSP Canada ULC, SolarWinds MSP UK Ltd. or its affiliates and
may be registered or pending registration with the U.S. Patent and
Trademark Office and in other countries. All other SolarWinds MSP and
SolarWinds trademarks, service marks, and logos may be common law
marks or are registered or pending registration. All other trademarks
mentioned herein are used for identification purposes only and are
trademarks (and may be registered trademarks) of their respective
companies.