© 2012 All Rights Reserved
10 Most Common Mistakes Moderators Make
And How to Avoid Them
November 7, 2013
www.ExtraordinaryTeam.com www.PowerfulPanels.com
© 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in
Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved
Tel: 480.502.2100 or 800.589.4733
Fax: 480.502.2102 or 888.884.9132
Email: [email protected]
President, QPC Inc. – The Extraordinary Team
11890 E Juan Tabo Road, ScoSsdale, AZ 85255
www.ExtraordinaryTeam.com
Very Poor Poor Okay Good Great
2%
18%
43%
34%
3%
81% Moderator Issues
69% Out of Control Panelists
58% Topic Problems
57% Poor Panelist SelecHon
25% Audio/Visuals
• The Panel Moderator • Top 10 Panelist Mistakes…
• And What to Do About Them!
Nope Not Really Did Okay Yes Indeed!
8%
25%
46%
21%
Helps the audience get their needs met through the panel format.
Source: Renee Blodge3 h3p://www.weblogtheworld.com
Source: Automo<ve Recyclers Associa<on
• Sets the agenda • Keeps discussions on track • Brings out differing opinions & interesHng informaHon
• Clarified confusion • Intervenes as needed
• Builds the dialogue • Probes beneath the surface • Pushes for specifics • Keeps the conversaHon lively
• IdenHfies areas of debate & controversy
• Ensures presentaHons don’t overlap
• Coordinates slideshows
• Withholds own personal opinions & judgment
• Doesn’t show bias or favoriHsm
• Brings energy • Models enthusiasm
• Works the room
• Engages the audience • Injects humor where appropriate
PEEVES PET
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Full Name Title
OrganizaOon
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Full Name Title
OrganizaOon
@TwiSer
Full Name Title
OrganizaOon
Accolade Accolade Accolade
@TwiSer
Full Name Title
OrganizaOon
Accolade Accolade Accolade
@TwiSer
Full Name Title
OrganizaOon
Accolade Accolade Accolade
@TwiSer
Full Name Title
OrganizaOon
Accolade Accolade Accolade
@TwiSer
Panel Title Goes Here
W/I MC Q&A S/T
Q&A Style
I/P I/P I/P I/P MC Q&A S/T
IniOal Remarks Style
W/I P P P P Q&A S/T
PresentaOon Style
W
S/T
Source: Automo<ve Recyclers Associa<on
• Pre Q&A • Room set up • QuesHon cards • Mingle • Show you care • Take a poll • Small Groups • Q&A • Nudge your neighbor • Audience summarizes
Source: h3p://en.wikipedia.org/wiki/Pope_Francis
Source: Automo<ve Recyclers Associa<on
Buy My Stuff!
Buy My Stuff!
• Do your research – Topic – Panelists
• P x 2 + 10 = # of ? • Sequence
– Strategic – Benefits – Specifics – ApplicaHon
• Research the topic, panelists & audience
• Create the format, agenda & ground rules
• Write the welcome & introducHons
• Curate the quesHons • Decide the Q&A format
• Determine logisHcs • Confirm details with the panelists
• Assemble the slideshow
• Spread the word
C
Eye Contact
Redirect
Movement
Feedback
Remind
Confront
Do Nothing
• “Not up to the task”
• “Not facilitaHng the discussion”
• “Doesn’t take charge”
• “Not strong enough to stop people and move on”
• Get training • Watch others
• Moderate lots of panels
• Take a deep dive
1. Not skilled 2. Failed to intervene 3. Lack of preparaHon 4. Asked poor quesHons 5. Shameless self-‐promoHon 6. Talked too much 7. Didn’t engage the
audience 8. Poor design 9. Long/boring introducHons 10. Didn’t meet the objecHves
• Take the survey at hSp://www.surveymonkey.com/s/G7ZSPBZ
• Join the Group
• www.PowerfulPanels.com
– Watch the free videos
– Buy the book
– Join the membership site – soon!
© 2012 All Rights Reserved
What Were You Thinking? 5 Ways to Jumpstart Your CriOcal Thinking Skills
January 16, 2014
www.ExtraordinaryTeam.com
© 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in
Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved
Tel: 480.502.2100 or 800.589.4733
Fax: 480.502.2102 or 888.884.9132
Email: [email protected]
President, QPC Inc. – The Extraordinary Team
11890 E Juan Tabo Road, ScoSsdale, AZ 85255
www.ExtraordinaryTeam.com
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