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10 Most Common Mistakes Moderators Make And How to Avoid Them November 7, 2013 www.ExtraordinaryTeam.com www.PowerfulPanels.com © 2011 All Rights Reserved High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing in Kristin J. Arnold, MBA, CMC, CPF, CSP © 2012 All Rights Reserved Tel: 480.502.2100 or 800.589.4733 Fax: 480.502.2102 or 888.884.9132 Email: [email protected] President, QPC Inc. – The Extraordinary Team 11890 E Juan Tabo Road, ScoSsdale, AZ 85255 www.ExtraordinaryTeam.com

Panel moderatorslideswebinar

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In a recent survey of over 400 meeting professionals, over 50% indicated that the panel discussion format was merely “okay”. In fact, ALL panel discussions should be amazingly powerful, delivering on the promise to the audience so they get real value and applicable take-aways. In this 45 minute webinar, professional panel moderator, Kristin Arnold, will share the top ten mistakes that moderators make when facilitating a panel discussion…as well as what to do about them. Learn tips and best practices from the pros so that the next time you moderate or participate as panelist on a panel discussion, you’ll hit it out of the park!

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©  2012    All  Rights  Reserved  

10  Most  Common  Mistakes  Moderators  Make  

And  How  to  Avoid  Them  

November  7,  2013  

www.ExtraordinaryTeam.com  www.PowerfulPanels.com  

©  2011    All  Rights  Reserved  High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing  in  

Kristin J. Arnold, MBA,  CMC,  CPF,  CSP                                            ©  2012    All  Rights  Reserved  

     Tel:  480.502.2100  or  800.589.4733  

   Fax:      480.502.2102  or  888.884.9132  

   Email:  [email protected]  

President,  QPC  Inc.  –  The  Extraordinary  Team  

11890  E  Juan  Tabo  Road,  ScoSsdale,  AZ  85255  

www.ExtraordinaryTeam.com  

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Very  Poor            Poor            Okay            Good              Great  

2%  

18%  

43%  

34%  

3%  

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81%  Moderator  Issues  

69%  Out  of  Control  Panelists  

58%  Topic  Problems  

57%  Poor  Panelist  SelecHon  

25%  Audio/Visuals  

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•  The  Panel  Moderator  •  Top  10  Panelist  Mistakes…  

•  And  What  to  Do  About  Them!  

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Nope                  Not  Really        Did  Okay    Yes  Indeed!  

8%  

25%  

46%  

21%  

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Helps  the  audience  get  their  needs  met  through  the  panel  format.  

Source:  Renee  Blodge3  h3p://www.weblogtheworld.com  

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Source:  Automo<ve  Recyclers  Associa<on  

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•  Sets  the  agenda  •  Keeps  discussions  on  track  •  Brings  out  differing  opinions  &  interesHng  informaHon  

•  Clarified  confusion  •  Intervenes  as  needed  

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•  Builds  the  dialogue  •  Probes  beneath  the  surface  •  Pushes  for  specifics  •  Keeps  the  conversaHon  lively  

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•  IdenHfies  areas  of  debate  &  controversy  

•  Ensures  presentaHons  don’t  overlap  

•  Coordinates  slideshows  

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•  Withholds  own  personal  opinions  &  judgment  

•  Doesn’t  show  bias  or  favoriHsm    

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•  Brings  energy  •  Models  enthusiasm  

•  Works  the  room  

•  Engages  the  audience  •  Injects  humor  where  appropriate  

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PEEVES PET

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Insert  short  bio  here  

Full  Name  Title  

OrganizaOon  

@TwiSer  

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Insert  short  bio  here  

Full  Name  Title  

OrganizaOon  

@TwiSer  

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Full  Name  Title  

OrganizaOon  

Accolade  Accolade  Accolade  

@TwiSer  

Full  Name  Title  

OrganizaOon  

Accolade  Accolade  Accolade  

@TwiSer  

Full  Name  Title  

OrganizaOon  

Accolade  Accolade  Accolade  

@TwiSer  

Full  Name  Title  

OrganizaOon  

Accolade  Accolade  Accolade  

@TwiSer  

Panel  Title  Goes  Here  

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W/I   MC   Q&A   S/T  

Q&A  Style  

I/P   I/P   I/P   I/P   MC   Q&A   S/T  

IniOal  Remarks  Style  

W/I   P   P   P   P   Q&A   S/T  

PresentaOon  Style  

W  

S/T  

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Source:  Automo<ve  Recyclers  Associa<on  

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•  Pre  Q&A  •  Room  set  up  •  QuesHon  cards  •  Mingle  •  Show  you  care  •  Take  a  poll  •  Small  Groups  •  Q&A  •  Nudge  your  neighbor  •  Audience  summarizes  

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Source:  h3p://en.wikipedia.org/wiki/Pope_Francis  

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Source:  Automo<ve  Recyclers  Associa<on  

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Buy  My  Stuff!  

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Buy  My  Stuff!  

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•  Do  your  research  – Topic  – Panelists  

•  P  x  2  +  10  =  #  of  ?  •  Sequence  

– Strategic  – Benefits  – Specifics  – ApplicaHon  

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•  Research  the  topic,  panelists  &  audience  

•  Create  the  format,  agenda  &  ground  rules  

•  Write  the  welcome  &  introducHons  

•  Curate  the  quesHons  •  Decide  the  Q&A  format  

•  Determine  logisHcs  •  Confirm  details  with  the  panelists  

•  Assemble  the  slideshow  

•  Spread  the  word  

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C

Eye Contact

Redirect

Movement

Feedback

Remind

Confront

Do Nothing

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•  “Not  up  to  the  task”  

•  “Not  facilitaHng  the  discussion”  

•  “Doesn’t  take  charge”  

•  “Not  strong  enough  to  stop  people  and  move  on”  

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•  Get  training  •  Watch  others  

•  Moderate  lots  of  panels  

•  Take  a  deep  dive  

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1.  Not  skilled  2.  Failed  to  intervene  3.  Lack  of  preparaHon  4.  Asked  poor  quesHons  5.  Shameless  self-­‐promoHon  6.  Talked  too  much  7.  Didn’t  engage  the  

audience  8.  Poor  design  9.  Long/boring  introducHons  10. Didn’t  meet  the  objecHves  

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•  Take  the  survey  at  hSp://www.surveymonkey.com/s/G7ZSPBZ  

•  Join  the                                                                        Group    

•  www.PowerfulPanels.com  

– Watch  the  free  videos  

–  Buy  the  book  

–  Join  the  membership  site  –  soon!  

Page 45: Panel moderatorslideswebinar

©  2012    All  Rights  Reserved  

What  Were  You  Thinking?  5  Ways  to  Jumpstart  Your  CriOcal  Thinking  Skills  

January  16,  2014  

www.ExtraordinaryTeam.com    

©  2011    All  Rights  Reserved  High Stakes Meeting Facilitation Team & Facilitator Training Conversational Keynotes, Breakouts and Panels Specializing  in  

Kristin J. Arnold, MBA,  CMC,  CPF,  CSP                                            ©  2012    All  Rights  Reserved  

     Tel:  480.502.2100  or  800.589.4733  

   Fax:      480.502.2102  or  888.884.9132  

   Email:  [email protected]  

President,  QPC  Inc.  –  The  Extraordinary  Team  

11890  E  Juan  Tabo  Road,  ScoSsdale,  AZ  85255  

www.ExtraordinaryTeam.com