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NORTH SOUTH UNIVERSITY
COURSE: EMB 650 OPERATIONS MANAGEMENT (Sec 1)
EMBA PROGRAM, FALL 2013
Ferdous Sarwar, Ph.D.
Assistant Professor, IPE, BUETE-mail:[email protected]
Class Schedule: Tuesday(7:00-10:00PM)
Class Room: NAC 990Office Hours: Tue, Wed (5:00-7:00 PM)
Office: NAC 862
COURSE DESCRIPTION:
Operations Management (OM) deals with the management of systems that provide goods
and services to customers. This function exists in all industries, including manufacturing,
retail distribution, and government services. The goal of OM is to provide value to the
customer via the pursuit of efficiency and effectiveness. In a broader sense, OM is also a set
of concepts and tools that can be useful in the management of the operations of any
organization. Since operations are at the core of any business, OM is an essential area ofmanagement study.
This course is designed to introduce students to concepts and techniques related to the
design, planning, control, and improvement of manufacturing and service operations. The
course begins with a holistic view of operations, where the coordination of product
development, process management, and supply chain management will be introduced. As
the course progresses, various aspects of each of these three tiers of operations will be
investigated in detail. The topics will cover the areas of process analysis, materials
management, production scheduling, quality improvement, and product design.
COURSE OBJECTIVE:
Upon completion of this course, students should be able to
Develop an understanding of the strategic importance of manufacturing/servicesupply chains and how operations can provide a competitive advantage in the
marketplace
Recognize the relationship between manufacturing and related service providersand other business functions, such as human resources, purchasing, marketing,
finance, etc.
Emphasize the importance of change, facilitation of learning, cross-functionalteamwork, knowledge capture, and analysis in manufacturing organizations
Develop knowledge of the issues related to designing and managing manufacturingoperations so that prosperity in todays job market is achieved
TEXTBOOKS:
1. Production and Operations Management-Stevenson 8e2. Operations Management for Competitive Advantage-Chase, Jacobs, Aquilano 11e3. Lecture Slides
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APPROACH:
Lectures, current issues, reading, class participation, videos, problem, case analysis, exams
and project/case write up will be utilized. There will be discussion of various models and
techniques but emphasis on problem formulation and managerial implication.
CASE WRITE-UP:
One 1/2 page typed case write up will be required. This is an individual case write up and
focused question will be provided.
Examination Weights
Class participation: 05%
Assignments 10%
Quiz: 15%
Mid-term Exam 1: 20%
Mid-term Exam 2: 20%Final Exam: 30%
Lecture Plan (tentative)
Lecture Topic Book Ch.
(Stevenson)
Test
1 Introduction to OM Ch 1
2 Forecasting Ch 3
3 Strategic Capacity Planning Ch 5
4 Process selection and Facility Layout Ch 6 Q1
5 Design of work systems Ch 7
6 Management of Quality Ch 9 Mid 1+Q2
7 Inventory Management Ch 11
8 MRP & ERP Ch 13
9 JIT & Lean Operations Ch 14 Mid 2+Q3
10 Scheduling Ch 15
11 Supply Chain Management Ch 16 Q4
12 Project Management Ch 17
Final