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NORTH SOUTH UNIVERSITY

COURSE: EMB 650 OPERATIONS MANAGEMENT (Sec 1)

EMBA PROGRAM, FALL 2013

Ferdous Sarwar, Ph.D.

Assistant Professor, IPE, BUETE-mail:ferdous98@gmail.com

Class Schedule: Tuesday(7:00-10:00PM)

Class Room: NAC 990Office Hours: Tue, Wed (5:00-7:00 PM)

Office: NAC 862

COURSE DESCRIPTION:

Operations Management (OM) deals with the management of systems that provide goods

and services to customers. This function exists in all industries, including manufacturing,

retail distribution, and government services. The goal of OM is to provide value to the

customer via the pursuit of efficiency and effectiveness. In a broader sense, OM is also a set

of concepts and tools that can be useful in the management of the operations of any

organization. Since operations are at the core of any business, OM is an essential area ofmanagement study.

This course is designed to introduce students to concepts and techniques related to the

design, planning, control, and improvement of manufacturing and service operations. The

course begins with a holistic view of operations, where the coordination of product

development, process management, and supply chain management will be introduced. As

the course progresses, various aspects of each of these three tiers of operations will be

investigated in detail. The topics will cover the areas of process analysis, materials

management, production scheduling, quality improvement, and product design.

COURSE OBJECTIVE:

Upon completion of this course, students should be able to

Develop an understanding of the strategic importance of manufacturing/servicesupply chains and how operations can provide a competitive advantage in the

marketplace

Recognize the relationship between manufacturing and related service providersand other business functions, such as human resources, purchasing, marketing,

finance, etc.

Emphasize the importance of change, facilitation of learning, cross-functionalteamwork, knowledge capture, and analysis in manufacturing organizations

Develop knowledge of the issues related to designing and managing manufacturingoperations so that prosperity in todays job market is achieved

TEXTBOOKS:

1. Production and Operations Management-Stevenson 8e2. Operations Management for Competitive Advantage-Chase, Jacobs, Aquilano 11e3. Lecture Slides

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APPROACH:

Lectures, current issues, reading, class participation, videos, problem, case analysis, exams

and project/case write up will be utilized. There will be discussion of various models and

techniques but emphasis on problem formulation and managerial implication.

CASE WRITE-UP:

One 1/2 page typed case write up will be required. This is an individual case write up and

focused question will be provided.

Examination Weights

Class participation: 05%

Assignments 10%

Quiz: 15%

Mid-term Exam 1: 20%

Mid-term Exam 2: 20%Final Exam: 30%

Lecture Plan (tentative)

Lecture Topic Book Ch.

(Stevenson)

Test

1 Introduction to OM Ch 1

2 Forecasting Ch 3

3 Strategic Capacity Planning Ch 5

4 Process selection and Facility Layout Ch 6 Q1

5 Design of work systems Ch 7

6 Management of Quality Ch 9 Mid 1+Q2

7 Inventory Management Ch 11

8 MRP & ERP Ch 13

9 JIT & Lean Operations Ch 14 Mid 2+Q3

10 Scheduling Ch 15

11 Supply Chain Management Ch 16 Q4

12 Project Management Ch 17

Final