MRSO UpdateGerry Halligan
14 August 2013
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Market Message 010
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Market Message 105L
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COS in-progress 12th August 2013 – 10,392
•Reviewed Monthly
•Suppliers notified of individual switches outstanding and reason
•Switch outstanding for Energisation or Token Meter Removal will not time-out
•Contact Customer or submit cancellation
•30 Switches held due to an existing Open Service Order
Mar 2013 15
Apr 2013 0
May 2013 5
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COS and CoLE
MonthExplicit CoLE
Inferred CoLE
Total CoLE
Total 010
% Explicit CoLE
% Total CoLE
May 13 4,269 5,951 10,220 29,120 15% 35%
Jun 13 4,108 5,573 9,681 26,426 16% 37%
Jul 13 4,861 7,263 12,124 32,371 15% 37%
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Registration Rejections %
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Debt Flagging
May-13 Jun-13 Jul-13
Total MPRNs received 1020 645 1254
Total inferred CoLEs returned to outgoing supplier
332 230 434
Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE)
81 32 63
Valid Debt Flags issued to gaining supplier 607 383 757
Total cancelled 142 88 144
Valid Debt Flags as % of total COS 2.4% 1.7% 2.9%
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Disputed Reads
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Total Withdrawal of 310 reads for all Suppliers
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Objections – Erroneous Transfers
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Objections
May-13 Jun-13 Jul-13
No. of Objections 70 52 73
Cancellations from Objections 42 40 49
Objection Emails to MRSO 12 7 6
Reasons:
Uncontactable by phone 1 1 2
Written communication 1 1 1
COS Confirmed 10 5 3
Other - - -
Escalation Emails 2 1 4