MRSO UpdateGerry Halligan

14 August 2013

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Market Message 010

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Market Message 105L

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COS in-progress 12th August 2013 – 10,392

•Reviewed Monthly

•Suppliers notified of individual switches outstanding and reason

•Switch outstanding for Energisation or Token Meter Removal will not time-out

•Contact Customer or submit cancellation

•30 Switches held due to an existing Open Service Order

Mar 2013 15

Apr 2013 0

May 2013 5

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COS and CoLE

MonthExplicit CoLE

Inferred CoLE

Total CoLE

Total 010

% Explicit CoLE

% Total CoLE

May 13 4,269 5,951 10,220 29,120 15% 35%

Jun 13 4,108 5,573 9,681 26,426 16% 37%

Jul 13 4,861 7,263 12,124 32,371 15% 37%

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Registration Rejections %

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Debt Flagging

 May-13 Jun-13 Jul-13

Total MPRNs received 1020 645 1254

Total inferred CoLEs returned to outgoing supplier

332 230 434

Returned for other reason to outgoing supplier (invalid MPRN, switch completed, explicit CoLE)

81 32 63

Valid Debt Flags issued to gaining supplier 607 383 757

Total cancelled 142 88 144

Valid Debt Flags as % of total COS 2.4% 1.7% 2.9%

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Disputed Reads

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Total Withdrawal of 310 reads for all Suppliers

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Objections – Erroneous Transfers

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Objections

  May-13 Jun-13 Jul-13

No. of Objections 70 52 73

Cancellations from Objections 42 40 49

 

Objection Emails to MRSO 12 7 6

Reasons:

Uncontactable by phone 1 1 2

Written communication 1 1 1

COS Confirmed 10 5 3

Other  - - -

Escalation Emails 2 1 4