Mobility And Anywhere Access

Clancy Priest

Technology Services Director

City of Hayward

Unified Communications

Why Unified Communications?

Assumption: better service is a key goal

• Average business user now has 6+ devices

• 36% can’t reach person on the first attempt

• 52% try more than one contact method

• 22% deadlines are missed due to miscommunication

Why now?

Allow users to receive communications on a variety of devicesUse Presence to show statusRemove the ‘desk anchor’Allow ubiquitous accessPromise: better communications means more solved problems

From proprietary networks and end user experience silos…

to people-centric, software-enhanced communications

Unified CommunicationsInnovative systems with revolutionary economics

Why Cisco and Microsoft?

One network…

Maximize existing investmentLeverage best of breed solutionsReduce end user trainingReduce maintenance costsBuild platform for next generation applications

Cisco Router

TopologyTopologyCisco Unified Communication Manager Servers

Cisco PoE Switch

Microsoft Exchange 2007Unified Messaging

Microsoft Office Communicator Server

Cisco IPCC Express Call Center

IP Surveillance

Wireless Devices IP Phones

PSTN

Today’s Government EnvironmentWhat should be our business case…….

Scalable, flexible architectureDeployment and administrative easeReduced cost and complexity

Information Workers want access from any locationFull feature access regardless of locationFlexibility in choice of devices and modes depending on need

Mobile Workers

Manage External Access

Increasing complexit

y

Secure communicationsSecure external user accessFlexibility in setting policies per organization’s needs

Investment StrategyMobility and Anywhere Access

Anywhere Access

Similar experience on desktop, web browser and mobile phoneEfficient collaboration with conferencing and document sharingVPN-less corporate network access

Built-in Protection

Encrypted communication and contentHelp secure connections with external usersNew policies to meet organizational requirements

Flexible Architecture

Flexible deployment and topologiesModular server architectureSoftware + Services continuum

Anywhere AccessSimilar experience from desktop to mobile devicesMicrosoft® Office Outlook® 2007

Microsoft® Office Communicator 2007

Microsoft® Office Outlook® Mobile

Microsoft® Office Communicator Mobile

Microsoft® Office Outlook® Web Access

Microsoft® Office Communicator Web Access

Microsoft® Office Outlook® Voice Access

Microsoft® Office Communicator Phone Edition

Exchange Server 2007Exchange Server 2007

Office Communications Server Office Communications Server 20072007

Anywhere Access

Efficient Communication and Collaboration

VPN-less remote accessCorporate file share and SharePoint site access GAL Access for scheduling meetingsPresence and contact informationLong distance charge savings Optimized codecs for variable network conditions

Anywhere AccessMobile Messaging

Optimized for small form factorEfficient searchPresence enabled communicationCorporate address bookOffice application access

Built-in ProtectionAccess based on user type

Built-In ProtectionNew: S/MIME Support in OWA

Built-In ProtectionNew Exchange ActiveSync Policies

30 new policies in SP1New: Device Control, Application Control, Network Control Enhanced: Authentication, Synchronizations, Encryption

33% reduction in bandwidth usage

Device WipeUser confirmation for device wipe completion (OWA & Outlook)Users/Admins can now cancel a device wipe request

Enterprise Network

OtherSMTPServer

s

Mailbox

Routing Hygiene

Routing Policy

Voice Messagi

ng

Client Access

PBX or

VoIP

Public Folders

Fax

ApplicationsOWA

ProtocolsActiveSync, POP, IMAP, RPC / HTTPProgrammabili

tyWeb services,

Web parts

Unified Messaging

EdgeTransport

HubTransport

Mailbox

INTERNET

5 server roles – Edge, Hub Transport, UM, Mail and Client Access

Exchange Server 2007 Architecture Overview

QOE Monitorin

g Archiving

CDR

OCS 2007 Architecture Overview

Public IM Clouds

MSNAOLYahoo

RemoteUsers

DMZ

FederatedBusinesses

Front-End Server(s)

(IM, Presence)

InboundRouting

OutboundRouting

PSTN

BackendSQL server

Exchange2007 Server UM

Voicemail

UC endpoints

Active Directory

Voice MailRouting

Conferencing

Server(s)

PBX

(SIP-PSTN GW)

AccessServer

DataAudio

/VideoSIP

Mediation Server

PRI

OCS 2007 Edge Server Basics

3 different Edge Server roles:Access Edge Web Conferencing EdgeAudio/Video (A/V) Conferencing Edge

Co-locate on single server or separate

Recommend separate server for A/V

Load-balance for improved availability

Web Conferencing & A/V Edge Servers can be deployed in multiple locations

A/V ConfEdge Server

Traffic: A/V

Web Conf Edge Server

Traffic: SIP

Traffic: HTTPS

ISA (reverse proxy)

Access Edge Server

Traffic: PSOM

DMZ

Internet Corporate Network

OCS 2007 Edge Server Roles

Enables remote and external user accessValidation of SIP message headers and routing informationMandates traffic encryption

Enables external user access to Web conferencingAll connections are TLS and meeting content is encryptedAccess restricted by conference

Enables external user access for A/V calls and conferencesProvides NAT and firewall traversalAll users sending and receiving media authenticated

Access Edge

Server

Web Conferencin

g Edge Server

Audio/Video Edge Server

Reverse proxy (not an OCS role), allows Communicator Web Access, Address Book download, DG expansion and meeting content access

What to look for in a Partner

• Microsoft Gold Partner• Unified Communications Specialization

– very important!• Advanced Infrastructure Specialized• Advanced Security Specialized

• Cisco Gold Partner• Advanced Unified Communications

Specialized• Advanced Wireless LAN Specialized• Advanced Security Specialized• Advanced Routing and Switching

Specialized

What Questions Do You Have?