MGS Product Questions User Guide
Copyright © 2013 Mage Solution. All Rights Reserved. Page 1
Product Questions
Version: 1.0
Support: [email protected]
MGS Product Questions User Guide
Copyright © 2013 Mage Solution. All Rights Reserved. Page 2
Table of Contents
1. Extension Configuration ................................................................................................................................................. 3
1.1 General configuration ............................................................................................................................................. 3
1.2 Question email ........................................................................................................................................................ 3
1.3 FAQs page .............................................................................................................................................................. 3
1.4 FAQs block ............................................................................................................................................................. 3
1.5 reCAPTCHA ........................................................................................................................................................... 3
2. How to add question ....................................................................................................................................................... 4
2.1 Add question on frontend ........................................................................................................................................ 4
2.2 Add question on backend ........................................................................................................................................ 5
3. How to mass approve question ....................................................................................................................................... 5
4. Manage answers .............................................................................................................................................................. 5
5. How to add topic ............................................................................................................................................................. 5
6. How to assign question to topic ...................................................................................................................................... 5
MGS Product Questions User Guide
Copyright © 2013 Mage Solution. All Rights Reserved. Page 3
1. Extension Configuration
1.1 General configuration
- Enable: Enable or disable extension
- Who can ask question: Require customer login to ask question or not
- Who can answer question: Require customer login to answer question or not
- Automatic approval of questions: Auto approve question when customer add a question
- Rating: Enable rating function on frontend
- Who can rate question: Require customer login to rate question or not
- Customer can set question visibility: Allow customer can set visibility when they ask
question, visibility will be private for public
1.2 Question email
- Enable: Enable function send email
- Send email notification to admin: Send email to admin when customer ask and answer a
question
- Send email for admin to address: Email address of admin to receive notification
- Email sender: Set email sender for email notification
- Question email template for admin: Choose email template send to admin when customer
add question
- Answer email template for admin: Choose email template send to admin when customer add
question
- Email template for question: Choose email template send to customer when approved a
question
- Email template for answer: Choose email template send to customer when admin approved an
answer.
1.3 FAQs page
- Title: Title of FAQs page
- Url key: Url of FAQs page
- Add FAQs link to top link: Add link to FAQs page to top link of magento
- Meta Keywords: Add keywords for FAQs page
- Meta Description: Add meta description for FAQs page
- Number of question per page: Set number of question on each page of topic
- Enable accordion: Enable or disable accordion on list topic
- Sort by: Choose sort question type
1.4 FAQs block
- Enable: Enable or disable FAQs block
- Block title: Title of FAQs block
- Number of Topic: Number of topic will show on FQAs block
1.5 reCAPTCHA
- Enable: Enable or disable captcha on add question and answer form
- Public key: You can get this key from https://www.google.com/recaptcha/admin
- Private key: You can get this key from https://www.google.com/recaptcha/admin
- reCaptcha theme: Choose theme of reCaptcha
- reCaptcha language: Choose language for captcha
MGS Product Questions User Guide
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2. How to add question
2.1 Add question on frontend
- On product detail page, click Add Question button
- On the form, enter Name, Email, Content of question
- Enter captcha if it have
- Press Send Question to add question
MGS Product Questions User Guide
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2.2 Add question on backend
- In admin, go to Mage Solution -> Product Questions -> Manage Questions
- Click Add Question button to create question
- Choose Product to make question for product or just leave it if you want make a general
question
- Enter customer name, customer email
- Choose topic, status and visibility
- Press Save Question to add question
3. How to mass approve question - To approve many questions, on manage questions page, choose all question you want approve
- Then choose action is Change Status
- Choose status is Approved
- Press Submit to approve question
4. Manage answers - To manage answers of a question, go to Admin -> Mage Solution -> Product Questions ->
Manage Questions
- Choose question you want edit
- On Manage Answer tab, you will see list of answer on this question
- Click to answer you want edit, a popup will be show and you can edit answer here.
5. How to add topic - To add topic go to Admin -> Mage Solution -> Product Questions -> Manage Topics
- Press Add Topic
- Enter title
- Enter identifier, this use url of topic page
- Choose show on FAQs block page or not
- Choose enable and press Save Topic to save
6. How to assign question to topic - Go to Admin -> Mage Solution -> Product Questions -> Manage Topics, choose topic you want
edit
- On Assign Question tab, click Search to find question
- Tick to question you want assign to this topic then press Save And Continue edit to save topic