Masergy Differentiators
Ubiquitous global IP network with zero NNI built specifically for voice and video
Industry leading SLA with 100% in sequence packet delivery and <1ms jitter globally
Masergy Intelligent Bridge (MIB) delivers Ethernet everywhere and extends SLA to customer prem
Intelligent Service Control (ISC) Mobile App provides SDN control from mobile devices
UCaaS Analyst provides full visibility and in-depth analytic on all voice traffic
Intelligent Network Analyst provides full visibility and in-depth analytic on all data traffic
Unified Enterprise Security with Patented Machine Learning Algorithms searches for anomalies
Real-time auto failover capability for voice and data traffic provides true business continuity
24/7/365 NOC supported by a “live engineer” where calls get answered within minutes
Best-in-class customer support and experience in the industry with the highest Net Promoter Score of 66 while the average NPS for Telecom is 4
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Global Reach
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= Masergy customer locations = Masergy UCaaS POPs
= Masergy UCaaS SBCs
UCaaS Hybrid Delivery Model
Intelligent SIP Trunking
UCaaS
…is embedded in the fabric of Masergy's high performance
global MPLS network
Cloud UC,
Global UCaaS
Strategic business communications with hybrid delivery models
SIP trunks or a hybrid of both…
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Scalable Enterprise UCaaS
Exte
nsi
ble
fu
nct
ion
alit
y
Scalable in size
SMB Multi-Location Enterprise
Telephony
Unified Messaging
IM & Presence
Video
Conferencing
Mobility
WebRTC
Web Collaboration
Future Applications A Full Stack of Customized Cloud Communications Services
Enterprise Class Unified Communications
Call Center
UCaaS Analyst
Call Recording
Communications Enabled Business Process (APIs)
Intelligent SIP Trunking
Hybrid Deployment Solutions
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Masergy Communicator
5
Desktop Sharing Instant Messaging
File Sharing
Voice & Video
Presence
Mobility
Web Admin & User Portal
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UCaaS Analyst
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Unique Cloud-Based Application for Real-time UC Analytics
End-to-end UC performance visibility across WAN infrastructure
Unlimited monitoring of endpoints for all subscribed users and services
Manage, filter and analyze data into actionable insights to reduce time to resolution