Marsh and McLennan

Connie Chi

Darren Skott

December 15, 2003

Marsh Mercer

MMC

Putnam

Risk and Insurance Services

$5.9B revenue

38,000 employees

410 offices

Investment Management

$2.2B revenue

5,400 employees

100 mutual funds

750 institutional clients

Consulting

$2.4B revenue

15,500 employees

150 offices

Source: MMC.com

MMC Global Development

MMC Global Development

Purpose – open communication and asset and expertise assistance from various groups within the overall MMC organization

Methods of Coordination - network of colleagues around the world who are equipped to provide answers to questions relating to

cross-company business opportunities Examples of Success – International Paper

– Relationship between IP and Marsh, Mercer and Putnam– Sharing of Ideas IP MMC and MMC IP

Recommendation – 2 Tier Model

Quality Control/Quality Assurance Balance Scorecard

FINANCIAL SUCCESS Actual TargetCorporate Objective #1 46% 15% Target MetCorporate Objective #2 50% 59% Target not MetCorporate Objective #3 36% 59% Target not Met FINANCIAL SUCCESS Actual TargetCorporate Objective #4 76% 91% Target not Met Marsh Objective #2 46% 15% Target MetCLIENT SATISFACTION Mercer Objective #2 50% 59% Target not MetCorporate Objective #5 61% 32% Target Met Putnam Objective #3 36% 59% Target not MetCorporate Objective #6 88% 46% Target MetCorporate Objective #7 37% 40% Target not MetCorporate Objective #8 62% 37% Target MetEFFICIENT BUSINESS PROCESSES

Corporate Objective #9 72% 57% Target MetCorporate Objective #10 76% 82% Target not MetCorporate Objective #11 81% 20% Target MetCorporate Objective #12 21% 3% Target MetCOLLEAGUE CAPABILITY

Corporate Objective #13 37% 35% Target MetCorporate Objective #14 9% 82% Target not MetCorporate Objective #15 2% 79% Target not MetCorporate Objective #16 99% 59% Target Met