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Marsh and McLennan. Connie Chi Darren Skott December 15, 2003. MMC. MMC Global Development. Marsh. Mercer. Putnam. Risk and Insurance Services $5.9B revenue 38,000 employees 410 offices. Consulting $2.4B revenue 15,500 employees 150 offices. Investment Management $2.2B revenue - PowerPoint PPT Presentation
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Marsh and McLennan
Connie Chi
Darren Skott
December 15, 2003
Marsh Mercer
MMC
Putnam
Risk and Insurance Services
$5.9B revenue
38,000 employees
410 offices
Investment Management
$2.2B revenue
5,400 employees
100 mutual funds
750 institutional clients
Consulting
$2.4B revenue
15,500 employees
150 offices
Source: MMC.com
MMC Global Development
MMC Global Development
Purpose – open communication and asset and expertise assistance from various groups within the overall MMC organization
Methods of Coordination - network of colleagues around the world who are equipped to provide answers to questions relating to
cross-company business opportunities Examples of Success – International Paper
– Relationship between IP and Marsh, Mercer and Putnam– Sharing of Ideas IP MMC and MMC IP
Recommendation – 2 Tier Model
Quality Control/Quality Assurance Balance Scorecard
FINANCIAL SUCCESS Actual TargetCorporate Objective #1 46% 15% Target MetCorporate Objective #2 50% 59% Target not MetCorporate Objective #3 36% 59% Target not Met FINANCIAL SUCCESS Actual TargetCorporate Objective #4 76% 91% Target not Met Marsh Objective #2 46% 15% Target MetCLIENT SATISFACTION Mercer Objective #2 50% 59% Target not MetCorporate Objective #5 61% 32% Target Met Putnam Objective #3 36% 59% Target not MetCorporate Objective #6 88% 46% Target MetCorporate Objective #7 37% 40% Target not MetCorporate Objective #8 62% 37% Target MetEFFICIENT BUSINESS PROCESSES
Corporate Objective #9 72% 57% Target MetCorporate Objective #10 76% 82% Target not MetCorporate Objective #11 81% 20% Target MetCorporate Objective #12 21% 3% Target MetCOLLEAGUE CAPABILITY
Corporate Objective #13 37% 35% Target MetCorporate Objective #14 9% 82% Target not MetCorporate Objective #15 2% 79% Target not MetCorporate Objective #16 99% 59% Target Met