• We have no idea who sent the email
• It is hurting the reputation of the company
PROBLEM 1: A RACIST/SEXIST LETTER WAS MASS EMAILED TO THE COMPANY
PROBLEM 2: THERE ISN’T ENOUGH DIVERSITY IN JOHNSON CHEMICAL COMPANY
• Many have reached a “glass ceiling”
• African Americans feel like they aren't allowed in the informal system
• 6% are African employees
• 10% are Asian employees
PROBLEM 3: HIGH TURNOVER RATES• Plant turnover is at 2%
• 10 times higher for women and African Americans
ALTERNATIVE 1: SEMINARS/WORKSHOPS• Teach or train managers how to motivate employees.
• Host Seminars outside the organization.
ALTERNATIVE 2: DIVERSITY COMMITTEE• Hire someone who will be able to;
1. help with the situation
2. Increase the awareness of diversity
3. Provide support to employees
ACTION PLAN • Managers have to be proactive, communicating with associates as soon as they detect a
problem.
• Conduct diversity survey once every year.
• Investigate and terminate whoever was responsible for the email.