Linda BoundsV.P. Financial Services
MidwayUSA
Workforce Engagement
“The extent to which your workforce is emotionally and intellectually committed to accomplish your organization’s work, mission and vision.”
What is Workforce Engagement?
Why is it Important?
Engagement characterized by:1. Meaningful work 2. Clear organizational direction 3. Performance accountability 4. Safe, trusting, effective and
cooperative work environment 5. Work is aligned with the
employee’s personal values
Five Key Steps 1. Establish Framework 2. Hire for Values and Culture 3. Design Processes to meet
Employee Key Requirements 4. Measure Results 5. Listen, Learn, Improve
How do you achieve high levels of Workforce Engagement?
Step 1: Establish Framework
• Mission Statement • Culture Statement • Operational Goals • Strategies • Governance
• Strategy • Alignment with Values • Alignment with
Culture • High Performance
Step 2: Hire for Values and Culture
Step 3: Design Processes to Meet Employee Key Requirements
Step 3: Employee Key Requirements
• Benefits • Work place environment• Accountability • Training and Development • Rewards and Recognition • Communication
Results
Employee Satisfaction Overall
Measure Actual Goal Actual Goal
E-SAT Rollup (overall score)
82%86%
87%86%
Employee engagement
85%90%
92%90%
Step 4: Measure Results
Þ Measure the Processes affecting Employee Satisfaction
7.2 Employee Satisfaction 2013 Q1 2013 Q3 Actual Goal Actual Goal
7.2.1.1 % of Employees in Position at or above 75th Percentile 69% 100% 69% 100%7.2.3.1 Promotions from Within 87% 75% 80% 75%
Þ Measure Employee Satisfaction with E-Sat Survey
Step 5: Listen, Learn, Improve
The Process
1. It’s Extremely Important – No. 2 Goal2. Remember Five Key Steps3. Must have Top-Level Involvement4. Our Approach (the Process)5. It’s a Journey, not a Destination6. Listen, Learn, Improve7. Steal Shamelessly and begin today!
Take-Aways
Thank you for your time today
Questions?