10/10/2011 Demographics & Survey Results, p. 1
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Survey and Assessment Team
LIBQUAL+® 2010 – PROJECT REPORT
April 7, 2011
Project Team
Carole Dyal, Thomas Dodd Research Center Brinley Franklin, Central Services Kate Fuller, Undergraduate Education & Access Services Shikha Sharma, Library Research Services Bill Uricchio, Regional Campus Libraries
10/10/2011 Demographics & Survey Results, p. 2
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Table of Contents
Section Pages I. Introduction 2 - 3 II. Methodology 3 III. Demographics 4 - 5 IV. Survey Results 6 A. Core Questions: Affect of Service, Information
Control, and Library as Place Means Compared
6 - 11
B. Core Questions: Superiority Means (Desired and Perceived Means Compared)
12 - 26
C. Core Questions: Adequacy Means (Perceived and Minimum Means Compared)
27 - 40
D. Local Questions Summary 41 E. Information Literacy Questions Summary
42 - 47
F. Frequency of Use 48 - 51 G. General Satisfaction 52 - 55 Appendices. Please See Separate Document.
I. Introduction
“LibQUAL+® is a suite of services that libraries use to solicit, track, understand, and act upon users’ opinions of service quality. These services are offered to the library community by the Association of Research Libraries (ARL). The program’s centerpiece is a rigorously tested Web-based survey paired with training that helps libraries assess and improve library services, change organizational culture, and market the library. The survey instrument measures library users’ minimum, perceived, and desired levels of service quality across three dimensions: Affect of Service, Information Control, and Library as Place. LibQUAL+® aims to:
• Foster a culture of excellence in providing library service; • Help libraries better understand user perceptions of library service quality; • Collect and interpret library user feedback systematically over time; • Provide libraries with comparable assessment information from peer
institutions; • Identify best practices in library service; and • Enhance library staff members’ analytical skills for interpreting and acting
on data.
Since 2000, more than 1,100 libraries have participated in LibQUAL+®, including college and university libraries, health sciences libraries, academic law libraries, and public libraries.” (Source: Green, David and Martha Kyrillidou. “LibQual+ Procedures Manual”. Association of Research Libraries, 2010)
The 2010 survey consisted of 22 core questions and five optional items measuring perceptions of total service quality as well as three “sub-dimensions of perceived library quality”: Affect of Service (AS),
10/10/2011 Demographics & Survey Results, p. 3
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Information Control (IC) and Library as Place (LP). (Please consult the Glossary, Appendix C, for definitions of these and other LibQual+® terms.)
A blank box was provided to gather user comments. Survey results provided libraries with data that assist efforts to assess and interpret the quality of library services and to suggest areas of improvement in order to meet user needs.
Institutional participants in the 2010 survey included: 201 consortium, college and university, academic law, health sciences, and community college libraries. 27 of the survey libraries, including the University of Connecticut, were members of the Association of Research Libraries.
II. Methodology for UConn LibQual+® 2010 Survey
During November and December, 2010, the University of Connecticut Libraries conducted the LibQual+®
survey. Using standard university faculty and student e-mail distribution lists for each campus (excluding the Law School and Health Center) the survey was sent to approximately 30,406 (1,947 faculty, 6,578 graduate and 21,881 undergraduate students) full- or part-time members of the university community. Additionally, the University Libraries’ Public Outreach team designed and distributed color lobby cards and table tents to each location to assist with the survey marketing effort. A new survey option, called LibQual+ Lite, was tested by making this smaller survey instrument available, on a random basis, to 10% of all potential respondents. The number of surveys accessed by potential respondents was 6,260 of which 630 were LibQual+ Lite. The total number of surveys where the respondent indicated membership in a user group (e.g., “Undergraduate”) was 2,477. This amount is utilized in this report when references are made to the number of respondents. When compared to the approximate University population, the number of completed returns was 8% or approximately 2% less than the previous survey in 2008. 75% of respondents identified the Homer Babbidge Library in Storrs as the library used most often with other libraries ranging from 7% at the Greater Hartford Campus to 1% for the Pharmacy Library. Surveys were completed by 198 faculty, 599 graduate and 1,664 undergraduate students. A few additional surveys were inadvertently completed by other members of the University community bringing the total response to 2,477. The Association of Research Libraries returned survey results to the University Libraries in two formats: a 97 page document with text, tables and charts; and data files suitable for loading into Excel spreadsheets. The University Libraries Survey and Assessment Team made extensive use of both formats for the summary information presented in this document. Additionally, similar data from earlier editions of the Libraries’ LibQual surveys, as well as information from peer and other LibQual libraries, were consulted for comparative purposes.
10/10/2011 Demographics & Survey Results, p. 4
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
III. Demographics
Primary survey respondent demographics, shown below, include: User Groups, Disciplines, Gender and Library Used Most Often: User Groups respondents:
Respondents Response 2010 % University Population 2010 %
Undergrads 67.22 66.41
Grads 24.18 19.97
Faculty 7.99 13.62
Note: University information from Office of Institutional Research
Respondents By Discipline (sorted by “Response %”):
Discipline Response %
Response n
University Population %
University Population n
Liberal Arts & Sciences – Humanities
12.06 297 6.61 1849
Biological Sciences 10.84 267 8.06 2254 Business 10.07 248 11.73 3282 Engineering / Computer Science
9.99 246 9.94 2780
Liberal Arts & Sciences – Social Sciences
8.94 220 12.95 3621
Liberal Arts & Sciences – Psychology
6.66 164 5.68 1589
Other 6.05 149 18.39 5144 Education 5.81 143 3.96 1109 Agriculture and Natural Resources
5.65 139 6.69 1871
Undecided 3.90 96 0 0 Liberal Arts & Sciences – Math Sciences
3.29 81 2.62 733
Nursing 3.21 79 2.53 707 Pharmacy 3.09 76 0.99 278 Social Work 3.01 74 1.57 440 Fine Arts 2.80 69 2.47 692 Liberal Arts & Sciences – Physical Sciences
2.72 67 2.60 728
General Studies 1.91 47 3.20 894 Totals 100 2462 100 27971
10/10/2011 Demographics & Survey Results, p. 5
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Respondents by Gender: Gender % of Total n
Female 60.87 1506 Male 39.13 968 Total 100 2474
Respondents by Library Used Most Often:
Library % of Total n Homer Babbidge 74.98 1849 Greater Hartford 7.26 179 Waterbury 4.38 108 Stamford 3.65 90 Avery Point 3.41 84 Torrington 1.99 49 Dodd Center 1.74 43 Music and Dramatic Arts 1.58 39 Pharmacy 1.01 25
10/10/2011 Demographics & Survey Results, p. 6
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
IV. Survey Results
A. Core Questions: Affect of Service, Information Control, and Library as Place Means Compared
The LibQual+® survey contains 22 core questions focusing on service affect, information control and the library as place. Questions related to Affect of Service (AS) focus on library staff attributes such as warmth, empathy, reliability and assurance. Information Control (IC) questions focus on users’ ability to manage the information world in an efficient, effective way. Library as Place (LP) questions focus on the Libraries’ physical environment. Using a 1 (low) – 9 ( high) point scale, survey respondents were asked to rate service levels for questions on 3 scales to measure the acceptable Minimum Service Level, their Desired Service Level, and their current Perceived Service Level. The LibQual+® 2010 Survey document is included as an appendix to this report. Means for each dimension as reported for each user group are indicated in the tables below. The “Adequacy Mean” is the difference between the Minimum Service Level that a respondent will accept (Minimum Mean) and the service level that has been perceived (Perceived Mean). The “Superiority Mean” is the difference between a respondent’s perceived level of service and his/her desired level of service (Desired Mean). The Adequacy and Superiority Means can both be expressed in terms of their “gaps”. Large gaps between the minimum acceptable service and the perceived level of service (Adequacy Mean), and between the desired level of service and the perceived level of service (Superiority Mean), are favorable outcomes. For the Adequacy Mean, numbers approaching or exceeding 1.00 are particularly desirable. For the Superiority Mean, numbers approaching or exceeding 0.00 are particularly desirable. Tables from the 2004 and 2008 reports are provided to provide a basis for comparative analysis.
Affect of Service (AS) 2010:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.32 7.72 7.24 0.92 – 0.48 1654
Graduate Students 6.57 7.88 7.42 0.85 – 0.45 597
Faculty 7.13 8.24 7.97 0.84 – 0.27 197
All Users 6.45 7.80 7.34 0.90 – 0.45 2462 2008:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.16 7.57 7.04 0.88 – 0.54 1853
Graduate Students 6.51 7.87 7.28 0.78 – 0.59 643
Faculty 6.86 8.07 7.66 0.80 – 0.41 259
All Users 6.31 7.69 7.16 0.85 – 0.53 2776
10/10/2011 Demographics & Survey Results, p. 7
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2004:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.19 7.59 7.11 0.92 – 0.48 304
Graduate Students 6.54 8.00 7.14 0.61 – 0.86 194
Faculty 6.73 8.00 7.29 0.56 – 0.70 96
All Users 6.41 7.80 7.15 0.75 – 0.65 601
Affect of Service Chart:
10/10/2011 Demographics & Survey Results, p. 8
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Information Control (IC) 2010:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.55 7.95 7.35 0.80 – 0.60 1664
Graduate Students 7.09 8.32 7.47 0.38 – 0.85 599
Faculty 7.45 8.42 7.61 0.16 – 0.81 197
All Users 6.76 8.08 7.40 0.65 – 0.67 2474 2008:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.54 7.91 7.19 .66 – 0.72 1856
Graduate Students 7.07 8.37 7.28 .21 – 1.08 644
Faculty 7.32 8.46 7.32 0 – 1.13 259
All Users 6.74 8.07 7.23 .49 – 0.84 2780
2004:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.57 7.91 7.17 0.60 – 0.73 304
Graduate Students 7.07 8.45 7.08 0.01 – 1.37 195
Faculty 7.07 8.40 6.86 – 0.21 – 1.54 96
All Users 6.82 8.17 7.09 0.27 – 1.08 602
10/10/2011 Demographics & Survey Results, p. 9
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Information Control Chart:
10/10/2011 Demographics & Survey Results, p. 10
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Library as Place (LP) 2010:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.58 8.06 7.29 0.71 – 0.77 1664
Graduate Students 6.38 7.77 7.00 0.62 – 0.77 589
Faculty 6.05 7.31 7.07 1.03 – 0.24 181
All Users 6.49 7.93 7.32 0.74 – 0.61 2476
2008:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.42 7.88 7.11 0.69 – 0.77 1855
Graduate Students 6.27 7.78 6.87 0.59 – 0.91 641
Faculty 6.08 7.40 6.94 0.85 – 0.46 250
All Users 6.36 7.81 7.04 0.68 – 0.77 2766 2004:
User Group Minimum Mean
Desired Mean
Perceived Mean
Adequacy Mean
Superiority Mean
n
Undergraduate Students 6.58 8.01 7.23 0.66 – 0.78 304
Graduate Students 6.20 7.70 6.90 0.71 – 0.80 194
Faculty 5.97 7.21 7.00 1.03 – 0.21 95
All Users 6.37 7.79 7.09 0.73 – 0.70 600
10/10/2011 Demographics & Survey Results, p. 11
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Library as Place Chart:
10/10/2011 Demographics & Survey Results, p. 12
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
B. Core Questions: Superiority Means (Desired and Perceived Means Compared)
As noted above, the LibQual+® survey contains 22 core questions focusing on affect of service (AS), information control (IC) and the library as place (LP). This section presents Desired and Perceived core question results for user groups and disciplines. The difference between the two, referred here as the “gap”, is also known as the Superiority Mean. For the Superiority Mean, numbers approaching or exceeding 0.00 are particularly desirable.
The highest desired means are reported in descending order for each user group and discipline in the tables below. Tables from the 2004 and 2008 reports are provided to provide a basis for comparative analysis.
Highest Desired Services by User Group — All Users 2010:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from my home or office 8.16 7.40 -0.76
IC-5 Modern equipment that lets me easily access needed information 8.16 7.60 -0.56
IC-8 Print and/or electronic journal collections I require for my work 8.15 7.41 -0.74
IC-7 Making information easily accessible for independent use 8.14 7.52 -0.62
IC-6 Easy-to-use access tools that allow me to find things on my own 8.13 7.40 -0.73
IC-2 A library Web site enabling me to locate information on my own 8.11 7.33 -0.78 2008:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from my home or office 8.23 7.28 -0.96
IC-2 A library Web site enabling me to locate information on my own 8.15 7.11 -1.04
IC-5 Modern equipment that lets me easily access needed information 8.13 7.39 -0.74
IC-6 Easy-to-use access tools that allow me to find things on my own 8.10 7.28 -0.82
IC-7 Making information easily accessible for independent use 8.08 7.33 -0.75
2004:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from my home or office 8.30 6.90 -1.40
IC-2 A library Web site enabling me to locate information on my own 8.28 7.13 -1.14
IC-5 Modern equipment that lets me easily access needed information 8.22 7.40 -0.82
IC-7 Making information easily accessible for independent use 8.14 7.29 -0.86
IC-8 Print and/or electronic journal collections I require for my work 8.14 6.92 -1.22
IC-4 The electronic information resources I need 8.12 7.10 -1.02
10/10/2011 Demographics & Survey Results, p. 13
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services Chart:
10/10/2011 Demographics & Survey Results, p. 14
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services by User Group — Undergraduate Students 2010:
Question Desired Perceived Gap LP-3 A comfortable and inviting location 8.12 7.53 -0.60
IC-5 Modern equipment that lets me easily access needed information 8.12 7.58 -0.53
LP-2 Quiet space for individual activities 8.12 7.34 -0.77
LP-4 A getaway for study, learning, or research 8.11 7.47 -0.64
LP-1 Library space that inspires study and learning 8.10 7.11 -0.98
IC-7 Making information easily accessible for independent use 8.04 7.48 -0.56 2008:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from my home or office 8.05 7.20 -0.85
IC-5 Modern equipment that lets me easily access needed information 8.02 7.41 -0.61
LP-3 A comfortable and inviting location 7.98 7.28 -0.70
IC-2 A library Web site enabling me to locate information on my own 7.97 7.07 -0.91
IC-6 Easy-to-use access tools that allow me to find things on my own 7.96 7.23 -0.73
2004:
Question Desired Perceived Gap IC-5 Modern equipment that lets me easily access needed information 8.13 7.54 -0.59
LP-2 Quiet space for individual activities 8.12 7.03 -1.09
LP-1 Library space that inspires study and learning 8.10 7.21 -0.89
LP-3 A comfortable and inviting location 8.10 7.67 -0.43
IC-2 A library Web site enabling me to locate information on my own 8.03 7.19 -0.84
LP-4 A getaway for study, learning, or research 8.03 7.45 -0.58
IC-1 Making electronic resources accessible from my home or office 8.01 6.88 -1.13
10/10/2011 Demographics & Survey Results, p. 15
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services by User Group — Graduate Students 2010:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from my home or office 8.50 7.59 -0.91
IC-8 Print and/or electronic journal collections I require for my work 8.45 7.45 -1.00
IC-4 The electronic information resources I need 8.44 7.59 -0.85
IC-2 A library Web site enabling me to locate information on my own 8.33 7.36 -0.97
IC-7 Making information easily accessible for independent use 8.31 7.55 -0.77
IC-6 Easy-to-use access tools that allow me to find things on my own 8.29 7.50 -0.79 2008:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from home or office 8.57 7.40 -1.17
IC-8 Print and/or electronic journal collections that I require for my work 8.48 8.48 -1.22
IC-2 A library Web site enabling me to locate information on my own 8.43 7.20 -1.23
IC-4 The electronic information resources that I need 8.43 7.28 -1.16
IC-5 Modern equipment that lets me easily access needed information 8.34 7.31 -1.03
IC-6 Easy-to-use access tools that allow me to find things on my own 8.34 7.38 -0.96
IC-7 Making information easily accessible for independent use 8.34 7.46 -0.88
AS-9 Dependability in handling users’ service problems 8.10 7.21 -0.89
2004:
Question Desired Perceived Gap IC-8 Print and/or electronic journal collections that I require for my work 8.59 7.29 -1.13
IC-1 Making electronic resources accessible from home or office 8.51 6.97 -1.54
IC-4 The electronic information resources that I need 8.48 7.09 -1.39
IC-2 A library Web site enabling me to locate information on my own 8.45 7.20 -1.25
IC-7 Making information easily accessible for independent use 8.43 7.29 -1.13
10/10/2011 Demographics & Survey Results, p. 16
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services by User Group — Faculty 2010:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from my home or office 8.68 7.98 -0.69
IC-4 The electronic information resources I need 8.61 7.88 -0.73
IC-8 Print and/or electronic journal collections I require for my work 8.61 7.44 -1.18
IC-6 Easy-to-use access tools that allow me to find things on my own 8.53 7.63 -0.91
IC-7 Making information easily accessible for independent use 8.51 7.83 -0.67
AS-5 Employees who have the knowledge to answer user questions 8.48 7.95 -0.53
2008:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.64 7.50 -1.14
IC-2 A library Web site enabling me to locate information on my own 8.63 7.17 -1.46
IC-8 Print and/or electronic journal collections that I require for my work 8.63 7.26 -1.37
IC-4 The electronic information resources that I need 8.52 7.43 -1.08
IC-6 Easy-to-use access tools that allow me to find things on my own 8.46 7.38 -1.08
IC-7 Making information easily accessible for independent use 8.45 7.54 -0.91 2004:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.68 6.80 -1.88
IC-2 A library Web site enabling me to locate information on my own 8.64 6.83 -1.80
IC-8 Print and/or electronic journal collections that I require for my work 8.60 6.65 -1.95
IC-4 The electronic information resources that I need 8.40 6.84 -1.56
IC-6 Easy-to-use access tools that allow me to find things on my own 8.26 6.86 -1.39
10/10/2011 Demographics & Survey Results, p. 17
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services by Discipline (All Users) — Agriculture / Natural Resources
2010:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.23 7.10 –1.13
LP-1 Library space that inspires study and learning 8.17 6.90 –1.27
IC-5 Modern equipment that lets me easily access needed information 8.15 7.73 –0.42
IC-2 A library Web site enabling me to locate information on my own 8.08 7.26 –0.82
IC-7 Making information easily accessible for independent use 8.07 7.47 –0.60
2008:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from home or office 8.09 7.23 –0.86
IC-6 Easy-to-use access tools that allow me to find things on my own 8.04 7.23 –0.81
IC-5 Modern equipment that lets me easily access needed information 8.02 7.36 –0.66
IC-2 A library Web site enabling me to locate information on my own 8.01 6.99 –1.02
IC-7 Making information easily accessible for independent use 8.00 7.25 –0.75
2004:
Question Desired Perceived Gap
IC-2 A library Web site enabling me to locate information on my own 8.57 7.12 –1.44
IC-1 Making electronic resources accessible from home or office 8.53 6.86 –1.68
IC-4 The electronic information resources that I need 8.39 7.08 –1.30
AS-9 Dependability in handling users’ service problems 8.23 7.23 –1.00
IC-5 Modern equipment that lets me easily access needed information 8.22 7.23 –0.99
Highest Desired Services by Discipline (All Users) — Biological Sciences (College of Liberal Arts & Sciences)
2010:
Question Desired Perceived Gap IC-5 Modern equipment that lets me easily access needed information 8.21 7.59 –0.62
IC-6 Easy-to-use access tools that allow me to find things on my own 8.18 7.42 –0.76
IC-8 Print and/or electronic journal collections that I require for my work 8.17 7.40 –0.77
IC-7 Making information easily accessible for independent use 8.15 7.53 –0.62
IC-2 A library Web site enabling me to locate information on my own 8.15 7.34 –0.81
IC-1 Making electronic resources accessible from home or office 8.13 7.31 –0.82
2004, 2008 data for Biological Sciences (College of Liberal Arts & Sciences) was not gathered
Highest Desired Services by Discipline (All Users) — Business
10/10/2011 Demographics & Survey Results, p. 18
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2010:
Question Desired Perceived Gap
LP-2 Quiet space for individual activities 8.03 7.48 –0.55
IC-2 A library Web site enabling me to locate information on my own 8.02 7.44 –0.58
IC-6 Easy-to-use access tools that allow me to find things on my own 8.01 7.47 –0.54
IC-7 Making information easily accessible for independent use 7.95 7.65 –0.30
LP-3 A comfortable and inviting location 7.93 7.51 –0.42
2008:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.03 7.21 –0.83
IC-5 Modern equipment that lets me easily access needed information 8.00 7.32 –0.68
LP-3 A comfortable and inviting location 7.95 7.29 –0.66
IC-6 Easy-to-use access tools that allow me to find things on my own 7.88 7.19 –0.68
IC-7 Making information easily accessible for independent use 7.88 7.32 –0.56
IC-2 A library Web site enabling me to locate information on my own 7.87 7.05 –0.81
2004:
Question Desired Perceived Gap
IC-7 Making information easily accessible for independent use 8.45 7.14 –1.31
IC-6 Easy-to-use access tools that allow me to find things on my own 8.33 7.19 –1.15
IC-8 Print and/or electronic journal collections that I require for my work 8.30 7.00 –1.30
AS-5 Employees who have the knowledge to answer user questions 8.28 6.86 –1.42
IC-2 A library Web site enabling me to locate information on my own 8.19 7.19 –0.99
Highest Desired Services by Discipline (All Users) — Education
2010:
Question Desired Perceived Gap IC-5 Modern equipment that lets me easily access needed information 8.34 7.97 –0.36
AS-3 Employees who are consistently courteous 8.25 7.91 –0.34
IC-8 Print and/or electronic journal collections that I require for my work 8.25 7.66 –0.59
IC-2 A library Web site enabling me to locate information on my own 8.24 7.52 –0.72
IC-6 Easy-to-use access tools that allow me to find things on my own 8.24 7.65 –0.59
IC-1 Making electronic resources accessible from home or office 8.23 7.47 –0.76
IC-7 Making information easily accessible for independent use 8.21 7.74 –0.47
2008:
Question Desired Perceived Gap
10/10/2011 Demographics & Survey Results, p. 19
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
IC-1 Making electronic resources accessible from home or office 8.40 7.49 –0.91
IC-8 Print and/or electronic journal collections that I require for my work 8.36 7.38 –0.98
IC-2 A library Web site enabling me to locate information on my own 8.34 7.24 –1.10
IC-6 Easy-to-use access tools that allow me to find things on my own 8.30 7.49 –0.81
IC-7 Making information easily accessible for independent use 8.22 7.49 –0.73
2004 data for Education was not gathered
Highest Desired Services by Discipline (All Users) — Engineering / Computer Science
2010:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from home or office 8.16 7.26 –0.90
IC-5 Modern equipment that lets me easily access needed information 8.14 7.50 –0.64
IC-6 Easy-to-use access tools that allow me to find things on my own 8.13 7.39 –-0.75
LP-4 A getaway for study, learning, or research 8.10 7.47 –0.62
IC-2 A library Web site enabling me to locate information on my own 8.07 7.15 –0.92
2008:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 7.95 7.04 –0.91
IC-5 Modern equipment that lets me easily access needed information 7.90 7.16 –0.74
IC-6 Easy-to-use access tools that allow me to find things on my own 7.89 7.07 –0.82
LP-2 Quiet space for individual activities 7.87 7.06 –0.81
IC-2 A library Web site enabling me to locate information on my own 7.84 6.87 –0.97
2004:
Question Desired Perceived Gap
IC-2 A library Web site enabling me to locate information on my own 8.00 5.26 –2.74
IC-1 Making electronic resources accessible from home or office 7.92 5.24 –2.68
IC-6 Easy-to-use access tools that allow me to find things on my own 7.88 5.60 –2.28
IC-4 The electronic information resources that I need 7.87 5.37 –2.50
IC-5 Modern equipment that lets me easily access needed information 7.80 5.57 –2.22
10/10/2011 Demographics & Survey Results, p. 20
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services by Discipline (All Users) — Fine Arts
2010:
Question Desired Perceived Gap IC-3 The printed library materials I need for my work 8.43 7.35 –1.08
IC-4 The electronic information resources that I need 8.36 7.37 –0.99
AS-3 Employees who are consistently courteous 8.29 7.59 –0.70
IC-2 A library Web site enabling me to locate information on my own 8.28 7.58 –0.69
AS-4 Readiness to respond to users’ questions 8.27 7.70 –0.56
2008:
Question Desired Perceived Gap IC-2 A library Web site enabling me to locate information on my own 8.35 7.03 –1.32
IC-1 Making electronic resources accessible from home or office 8.34 7.12 –1.22
IC-6 Easy-to-use access tools that allow me to find things on my own 8.27 7.09 –1.18
IC-5 Modern equipment that lets me easily access needed information 8.25 7.41 –0.84
IC-7 Making information easily accessible for independent use 8.23 7.03 –1.20
2004 data for Fine Arts was not gathered
Highest Desired Services by Discipline (All Users) — General Studies
2010:
Question Desired Perceived Gap IC-4 The electronic information resources that I need 8.24 7.67 –0.57
IC-1 Making electronic resources accessible from home or office 8.23 7.38 –0.85
IC-2 A library Web site enabling me to locate information on my own 8.21 7.29 –0.92
IC-5 Modern equipment that lets me easily access needed information 8.12 7.22 –0.90
IC-3 The printed library materials I need for my work 8.08 7.17 –0.92
2008:
Question Desired Perceived Gap IC-5 Modern equipment that lets me easily access needed information 8.39 7.61 –0.77
IC-6 Easy-to-use access tools that allow me to find things on my own 8.35 7.40 –0.95
IC-7 Making information easily accessible for independent use 8.35 7.40 –0.95
IC-1 Making electronic resources accessible from home or office 8.32 7.24 –1.08
IC-4 The electronic information resources that I need 8.24 7.34 –0.90
IC-2 A library Web site enabling me to locate information on my own 8.23 7.13 –1.10
2004:
10/10/2011 Demographics & Survey Results, p. 21
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Question Desired Perceived Gap
AS-3 Employees who are consistently courteous 8.92 7.92 –1.00
AS-4 Readiness to respond to users’ questions 8.92 7.67 –1.25
AS-5 Employees who have the knowledge to answer user questions 8.92 7.42 –1.50
IC-7 Making information easily accessible for independent use 8.92 7.17 –1.75
IC-2 A library Web site enabling me to locate information on my own 8.83 6.75 –2.08
IC-3 The printed library materials I need for my work 8.83 7.08 –1.75
LP-2 Quiet space for individual activities 8.83 7.67 –1.17
LP-3 A comfortable and inviting location 8.83 6.92 –1.92
AS-6 Employees who deal with users in a caring fashion 8.83 7.58 –1.25
IC-5 Modern equipment that lets me easily access needed information 8.83 7.17 –1.67
AS-7 Employees who understand the needs of their users 8.83 7.00 –1.83
Highest Desired Services by Discipline (All Users) — Humanities (College of Liberal Arts & Sciences)
2010:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.47 7.78 –0.69
IC-7 Making information easily accessible for independent use 8.43 7.63 –0.79
IC-8 Print and/or electronic journal collections that I require for my work 8.42 7.46 –0.96
IC-4 The electronic information resources that I need 8.36 7.53 –0.83
IC-2 A library Web site enabling me to locate information on my own 8.28 7.42 –0.86
2008:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.46 7.44 –1.02
IC-2 A library Web site enabling me to locate information on my own 8.44 7.19 –1.25
IC-7 Making information easily accessible for independent use 8.31 7.38 –0.93
IC-8 Print and/or electronic journal collections that I require for my work 8.31 7.19 –1.12
IC-5 Modern equipment that lets me easily access needed information 8.21 7.36 –0.85
IC-6 Easy-to-use access tools that allow me to find things on my own 8.21 7.30 –0.91
IC-4 The electronic information resources that I need 8.19 7.21 –0.98
2004 data for Humanities (College of Liberal Arts & Sciences) was not gathered
10/10/2011 Demographics & Survey Results, p. 22
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services by Discipline (All Users) — Math Sciences (College of Liberal Arts & Sciences)
2010:
Question Desired Perceived Gap
IC-8 Print and/or electronic journal collections that I require for my work 8.31 7.38 –0.94
IC-7 Making information easily accessible for independent use 8.25 7.51 –0.74
LP-4 A getaway for study, learning, or research 8.23 7.33 –0.90
IC-5 Modern equipment that lets me easily access needed information 8.21 7.56 –0.66
IC-6 Easy-to-use access tools that allow me to find things on my own 8.15 7.37 –0.78
2004, 2008 data for Math Sciences (College of Liberal Arts & Sciences) was not gathered
Highest Desired Services by Discipline (All Users) — Nursing
2010:
Question Desired Perceived Gap
LP-3 A comfortable and inviting location 8.40 7.85 –0.56
IC-5 Modern equipment that lets me easily access needed information 8.18 7.84 –0.34
LP-5 Community space for group learning and group study 8.17 7.34 –0.83
IC-6 Easy-to-use access tools that allow me to find things on my own 8.16 7.22 –0.94
AS-4 Readiness to respond to users’ questions 8.12 7.66 –0.46
IC-8 Print and/or electronic journal collections that I require for my work 8.12 7.50 –0.62
2008:
Question Desired Perceived Gap
AS-3 Employees who are consistently courteous 8.21 7.46 –0.75
LP-2 Quiet space for individual activities 8.20 7.25 –0.95
LP-1 Library space that inspires study and learning 8.19 6.90 –1.29
IC-1 Making electronic resources accessible from home or office 8.18 7.20 –0.98
IC-2 A library Web site enabling me to locate information on my own 8.10 7.10 –1.00
2004:
Question Desired Perceived Gap
IC-8 Print and/or electronic journal collections that I require for my work 8.56 8.08 –0.47
IC-7 Making information easily accessible for independent use 8.42 7.27 –1.16
AS-7 Employees who understand the needs of their users 8.33 7.89 –0.44
IC-2 A library Web site enabling me to locate information on my own 8.31 6.56 –1.75
LP-3 A comfortable and inviting location 8.29 8.42 0.13
Highest Desired Services by Discipline (All Users) — Other
10/10/2011 Demographics & Survey Results, p. 23
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2010:
Question Desired Perceived Gap IC-5 Modern equipment that lets me easily access needed information 8.23 7.55 -0.68
IC-7 Making information easily accessible for independent use 8.21 7.64 -0.57
IC-8 Print and/or electronic journal collections that I require for my work 8.16 7.50 -0.66
IC-1 Making electronic resources accessible from home or office 8.15 7.50 -0.65
AS-3 Employees who are consistently courteous 8.14 7.75 -0.39
2004, 2008 data for “Other” disciplines was not gathered
Highest Desired Services by Discipline (All Users) — Pharmacy
2010:
Question Desired Perceived Gap
LP-2 Quiet space for individual activities 8.33 7.27 -1.06
LP-4 A getaway for study, learning, or research 8.21 7.32 -0.89
IC-5 Modern equipment that lets me easily access needed information 8.19 7.59 -0.60
IC-6 Easy-to-use access tools that allow me to find things on my own 8.15 7.50 -0.65
LP-1 Library space that inspires study and learning 8.12 6.96 -1.16
2008:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from home or office 8.23 7.41 -0.82
LP-1 Library space that inspires study and learning 8.12 7.28 -0.84
IC-2 A library Web site enabling me to locate information on my own 8.07 7.13 -0.94
LP-3 A comfortable and inviting location 8.06 7.51 -0.55
LP-2 Quiet space for individual activities 8.05 7.38 -0.68
2004:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.63 7.33 -1.30
IC-2 A library Web site enabling me to locate information on my own 8.52 7.56 -0.96
LP-3 A comfortable and inviting location 8.33 5.57 -2.76
IC-8 Print and/or electronic journal collections that I require for my work 8.30 6.98 -1.31
AS-5 Employees who have the knowledge to answer user questions 8.28 5.20 -3.08
10/10/2011 Demographics & Survey Results, p. 24
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services by Discipline (All Users) — Psychology (College of Liberal Arts & Sciences)
2010:
Question Desired Perceived Gap
IC-8 Print and/or electronic journal collections that I require for my work 8.15 7.15 -1.00
IC-7 Making information easily accessible for independent use 8.12 7.35 -0.77
IC-6 Easy-to-use access tools that allow me to find things on my own 8.07 7.32 -0.76
IC-1 Making electronic resources accessible from home or office 8.04 7.31 -0.73
LP-4 A getaway for study, learning, or research 7.99 7.34 -0.66
2004, 2008 data for Psychology (College of Liberal Arts & Sciences) was not gathered
Highest Desired Services by Discipline (All Users) — Physical Sciences (College of Liberal Arts & Sciences)
2010:
Question Desired Perceived Gap IC-4 The electronic information resources that I need 8.00 7.28 -0.72
IC-8 Print and/or electronic journal collections that I require for my work 7.98 7.00 -0.98
IC-2 A library Web site enabling me to locate information on my own 7.97 7.19 -0.78
IC-7 Making information easily accessible for independent use 7.95 7.41 -0.53
AS-9 Dependability in handling users’ service problems 7.90 7.45 -0.45
2008 (Sciences):
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.22 7.24 -0.98
IC-2 A library Web site enabling me to locate information on my own 8.22 7.19 -1.03
IC-5 Modern equipment that lets me easily access needed information 8.16 7.36 -0.80
IC-4 The electronic information resources that I need 8.12 7.25 -0.86
IC-8 Print and/or electronic journal collections that I require for my work 8.12 7.21 -0.90
IC-6 Easy-to-use access tools that allow me to find things on my own 8.08 7.32 -0.76
IC-7 Making information easily accessible for independent use 8.08 7.34 -0.74
2004 data for Physical Sciences (College of Liberal Arts & Sciences) was not gathered
10/10/2011 Demographics & Survey Results, p. 25
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Desired Services by Discipline (All Users) — Social Sciences (College of Liberal Arts & Sciences)
2010:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from home or office 8.29 7.45 -0.84
IC-8 Print and/or electronic journal collections that I require for my work 8.29 7.31 -0.97
IC-4 The electronic information resources that I need 8.28 7.41 -0.87
IC-6 Easy-to-use access tools that allow me to find things on my own 8.20 7.30 -0.90
IC-5 Modern equipment that lets me easily access needed information 8.18 7.53 -0.65
IC-2 A library Web site enabling me to locate information on my own 8.15 7.17 -0.98
2008:
Question Desired Perceived Gap
IC-1 Making electronic resources accessible from home or office 8.35 7.27 -1.07
IC-5 Modern equipment that lets me easily access needed information 8.29 7.36 -0.92
IC-2 A library Web site enabling me to locate information on my own 8.25 7.07 -1.17
IC-8 Print and/or electronic journal collections that I require for my work 8.24 7.20 -1.04
IC-6 Easy-to-use access tools that allow me to find things on my own 8.21 7.34 -0.87
2004 data for Social Sciences (College of Liberal Arts & Sciences) was not gathered
Highest Desired Services by Discipline (All Users) — Social Work
2010:
Question Desired Perceived Gap
IC-8 Print and/or electronic journal collections that I require for my work 8.68 7.74 -0.94
IC-1 Making electronic resources accessible from home or office 8.63 7.73 -0.90
IC-4 The electronic information resources that I need 8.56 7.67 -0.89
IC-2 A library Web site enabling me to locate information on my own 8.55 7.39 -1.16
AS-3 Employees who are consistently courteous 8.53 8.13 -0.40
2008:
Question Desired Perceived Gap IC-1 Making electronic resources accessible from home or office 8.52 7.26 -1.26
IC-5 Modern equipment that lets me easily access needed information 8.39 7.07 -1.33
IC-6 Easy-to-use access tools that allow me to find things on my own 8.37 6.97 -1.40
IC-8 Print and/or electronic journal collections that I require for my work 8.34 7.10 -1.24
AS-4 Readiness to respond to users’ question 8.27 7.56 -0.71
2004:
10/10/2011 Demographics & Survey Results, p. 26
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Question Desired Perceived Gap
IC-5 Modern equipment that lets me easily access needed information 8.17 7.67 -0.50
IC-2 A library Web site enabling me to locate information on my own 7.67 7.17 -0.50
IC-7 Making information easily accessible for independent use 7.67 8.17 0.50
IC-8 Print and/or electronic journal collections that I require for my work 7.67 7.00 -0.67
IC-1 Making electronic resources accessible from home or office 7.50 7.00 -0.50
LP-1 Library space that inspires study and learning 7.50 7.17 -0.33
IC-4 The electronic information resources that I need 7.50 7.50 0.00
AS-6 Employees who deal with users in a caring fashion 7.50 7.50 0.00
AS-7 Employees who understand the needs of their users 7.50 8.00 0.50
Highest Desired Services by Discipline (All Users) — Undecided
2010:
Question Desired Perceived Gap
IC-5 Modern equipment that lets me easily access needed information 8.26 7.64 -0.62
LP-3 A comfortable and inviting location 8.18 7.76 -0.43
LP-4 A getaway for study, learning, or research 8.10 7.76 -0.33
AS-5 Employees who have the knowledge to answer user questions 8.06 7.74 -0.32
IC-7 Making information easily accessible for independent use 8.06 7.51 -0.55
IC-6 Easy-to-use access tools that allow me to find things on my own 8.05 7.31 -0.74
2008:
Question Desired Perceived Gap
LP-2 Quiet space for individual activities 8.12 7.61 -0.51
IC-1 Making electronic resources accessible from my home or office 8.08 7.51 -0.56
LP-3 A comfortable and inviting location 8.06 7.68 -0.38
AS-6 Employees who deal with users in a caring fashion 8.01 7.56 -0.45
IC-7 Making information easily accessible for independent use 8.01 7.58 -0.42
IC-4 The electronic information resources that I need 8.00 7.44 -0.56
IC-5 Modern equipment that lets me easily access needed information 8.00 7.71 -0.29
10/10/2011 Demographics & Survey Results, p. 27
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2004:
Question Desired Perceived Gap
IC-2 A library Web site enabling me to locate information on my own 8.17 6.28 -1.89
LP-3 A comfortable and inviting location 7.73 7.46 -0.26
LP-5 Community space for group learning and group study 7.72 6.22 -1.50
IC-5 Modern equipment that lets me easily access needed information 7.69 6.82 -0.87
IC-6 Easy-to-use access tools that allow me to find things on my own 7.62 6.61 -1.02
10/10/2011 Demographics & Survey Results, p. 28
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
C. Core Questions: Adequacy Means (Perceived and Minimum Means Compared)
The Adequacy Mean is an important indication of how well the Libraries are meeting the minimum expectation levels of users. To achieve the Adequacy Mean, the Minimally Acceptable Level of Service Mean is subtracted from the Perceived Level of Service Mean. The Adequacy Mean along with the standard deviation (SD) and sample size (n) are detailed in the table below for all users and user group assessments.
For the Adequacy Mean, numbers approaching or exceeding 1.00 are particularly desirable.
Situations where the perceived level of service is lower than the minimally acceptable level of service are considered a worst case outcome for LibQual + survey results and are highlighted in RED.
Tables from the 2004 and 2008 reports are provided to provide a basis for comparative analysis. Highest Adequacy Means for All Users: Largest Gap Between Minimum Acceptable and Perceived Levels of Services (Adequacy Mean) 2010:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
AS-1 Employees who instill confidence in users
1.13 5.78 7.52 6.91 1.90 2080
AS-2 Giving users individual attention
1.02 5.78 7.20 6.80 1.86 2097
AS-6 Employees who deal with users in a caring fashion
0.93 6.53 7.89 7.46 1.80 2353
AS-8 Willingness to help users 0.90 6.62 7.90 7.52 1.74 2096
LP-5 Community space for group learning and group study
0.90 6.18 7.67 7.08 2.24 1978
AS-3 Employees who are consistently courteous
0.89 6.73 8.05 7.62 1.84 2182
2008:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
AS-1 Employees who instill confidence in users
1.06 5.55 7.38 6.61 1.79 2641
AS-2 Giving users individual attention
1.01 5.58 7.07 6.59 1.81 2639
AS-8 Willingness to help users 0.86 6.48 7.78 7.38 1.70 2676
AS-3 Employees who are consistently courteous
0.85 6.56 7.88 7.41 1.82 2725
LP-5 Community space for group learning and group study
0.83 6.04 7.48 6.87 2.20 2505
AS-7 Employees who understand the needs of their users
0.82 6.48 7.80 7.31 1.66 2640
10/10/2011 Demographics & Survey Results, p. 29
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2004:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
AS-1 Employees who instill confidence in users
1.05 5.65 7.58 6.70 1.91 553
LP-3 A comfortable and inviting location
0.99 6.49 7.93 7.48 1.94 590
AS-8 Willingness to help users 0.92 6.47 7.80 7.39 1.75 567
LP-5 Community space for group learning and group study
0.89 5.79 7.24 6.68 2.32 511
AS-2 Giving users individual attention
0.86 5.85 7.32 6.71 1.88 576
Highest Adequacy Means Chart:
Lowest Adequacy Means for All Users:
10/10/2011 Demographics & Survey Results, p. 30
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Smallest Gap Between Minimum Acceptable and Perceived Levels of Services (Adequacy Mean) 2010:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
LP-2 Quiet space for individual activities
0.47 6.75 8.03 7.22 2.15 2137
IC-2 A library Web site enabling me to locate information on my own
0.51 6.82 8.11 7.33 1.85 2202
IC-8 Print and/or electronic journal collections I require for my work
0.52 6.89 8.15 7.41 1.98 2124
IC-6 Easy-to-use access tools that allow me to find things on my own
0.55 6.85 8.13 7.40 1.83 2157
LP-1 Library space that inspires study and learning
0.56 6.46 7.96 7.02 2.08 2403
IC-7 Making information easily accessible for independent use
0.66 6.86 8.14 7.52 1.75 2164
2008:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
IC-2 A library Web site enabling me to locate information on my own
0.36 6.75 8.15 7.11 1.73 2749
IC-8 Print and/or electronic journal collections I require for my work
0.38 6.83 8.07 7.21 1.64 2649
LP-2 Quiet space for individual activities
0.46 6.54 7.87 7.00 2.01 2659
IC-5 Modern equipment that lets me easily access needed information
0.48 6.91 8.13 7.39 1.50 2716
IC-6 Easy-to-use access tools that allow me to find things on my own
0.49 6.80 8.10 7.28 1.57 2722
IC-4 The electronic information resources I need
0.51 6.70 8.02 7.21 1.53 2723
10/10/2011 Demographics & Survey Results, p. 31
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2004:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
IC-8 Print and/or electronic journal collections I require for my work
.02 6.90 8.14 6.92 2.17 567
IC-3 The printed library materials I need for my work
.12 6.77 8.02 6.89 2.01 574
IC-1 Making electronic resources accessible from home/office
.17 6.73 8.30 6.90 2.25 580
IC-2 A Library Web site enabling me to locate information on my own
.18 6.95 8.28 7.13 2.07 595
IC-6 Easy-to-use access tools that allow me to find things on my own
.32 6.76 8.09 7.09 1.84 589
Lowest Adequacy Means Chart:
10/10/2011 Demographics & Survey Results, p. 32
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Adequacy Means By User Group Highest Adequacy Means for Undergraduate Students: Largest Gap Between Minimum Acceptable and Perceived Levels of Services (Adequacy Mean) 2010:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
AS-1 Employees who instill confidence in users
1.16 5.63 7.43 6.79 1.91 1383
AS-2 Giving users individual attention
1.01 5.61 7.08 6.62 1.87 1409
AS-6 Employees who deal with users in a caring fashion
0.93 6.45 7.85 7.38 1.84 1581
AS-8 Willingness to help users 0.93 6.48 7.82 7.41 1.75 1408 IC-4 The electronic information resources I need
0.92 6.47 7.90 7.39 1.83 1614
LP-3 A comfortable and inviting location
0.92 6.60 8.12 7.53 1.95 1483
2008:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
AS-1 Employees who instill confidence in users
1.10 5.37 7.24 6.48 1.86 1771
AS-2 Giving users individual attention
1.02 5.37 6.90 6.39 1.85 1770
AS-7 Employees who understand the needs of their users
0.89 6.33 7.69 7.23 1.70 1779
AS-3 Employees who are consistently courteous
0.86 6.42 7.80 7.27 1.83 1824
AS-8 Willingness to help users 0.86 6.35 7.67 7.21 1.73 1792
2004:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
AS-1 Employees who instill confidence in users
1.38 5.38 7.41 6.76 1.94 277
AS-8 Willingness to help users 1.14 6.21 7.55 7.35 1.84 287 LP-3 A comfortable and inviting location
1.01 6.65 8.10 7.67 1.89 304
AS-2 Giving users individual attention
0.99 5.52 7.00 6.50 2.03 288
AS-6 Employees who deal with users in a caring fashion
0.99 6.21 7.62 7.20 1.86 293
10/10/2011 Demographics & Survey Results, p. 33
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Lowest Adequacy Means for Undergraduate Students: Smallest Gap Between Minimum Acceptable and Perceived Levels of Services (Adequacy Mean) 2010:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
LP-2 Quiet space for individual activities
0.52 6.82 8.12 7.34 1.83 1478
LP-1 Library space that inspires study and learning
0.58 6.53 8.10 7.11 1.89 1654
IC-6 Easy-to-use access tools that allow me to find things on my own
0.65 6.68 8.02 7.33 1.58 1442
IC-2 A library Web site enabling me to locate information on my own
0.69 6.62 7.99 7.31 1.84 1466
IC-8 Print and/or electronic journal collections I require for my work
0.75 6.63 7.98 7.39 1.96 1412
LP-5 Community space for group learning and group study
0.78 6.37 7.87 7.15 2.20 1425
2008:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
LP-2 Quiet space for individual activities
0.49 6.58 7.95 7.07 2.16 1837
IC-2 A library Web site enabling me to locate information on my own
0.54 6.53 7.97 7.07 1.96 1834
IC-6 Easy-to-use access tools that allow me to find things on my own
0.6 6.63 7.96 7.23 1.86 1820
IC-5 Modern equipment that lets me easily access needed information
0.64 6.77 8.02 7.41 1.73 1830
IC-8 Print and/or electronic journal collections I require for my work
0.65 6.50 7.84 7.19 1.89 1754
LP-1 Library space that inspires study and learning
0.65 6.34 7.93 6.98 2.06 1844
10/10/2011 Demographics & Survey Results, p. 34
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2004:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
IC-1 Making electronic resources accessible from my home or office
0.18 6.39 8.01 6.88 2.25 288
LP-2 Quiet space for individual activities
0.30 6.73 8.12 7.03 2.43 303
IC-2 A library Web site enabling me to locate information on my own
0.32 6.65 8.03 7.19 2.10 298
IC-3 The printed library materials I need for my work
0.48 6.52 7.74 7.00 1.98 281
IC-8 Print and/or electronic journal collections I require for my work
0.48 6.47 7.66 6.95 2.08 275
Highest Adequacy Means for Graduate Students:
Largest Gap Between Minimum Acceptable and Perceived Levels of Services (Adequacy Mean) 2010:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
AS-1 Employees who instill confidence in users
1.06 5.87 7.54 6.93 1.87 507
LP-5 Community space for group learning and group study
1.08 5.88 7.37 6.96 2.36 427
AS-2 Giving users individual attention
1.04 5.92 7.29 6.96 1.82 493
AS-6 Employees who deal with users in a caring fashion
0.92 6.58 7.92 7.50 1.66 571
AS-3 Employees who are consistently courteous
0.84 6.84 8.15 7.68 1.73 527
10/10/2011 Demographics & Survey Results, p. 35
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2008:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
LP-5 Community space for group learning and group study
0.95 5.73 7.15 6.69 2.08 538
AS-1 Employees who instill confidence in users
0.93 5.82 7.62 6.75 1.63 603
AS-2 Giving users individual attention
0.93 5.86 7.27 6.79 1.77 606
AS-6 Employees who deal with users in a caring fashion
0.88 6.48 7.83 7.36 1.66 612
AS-8 Willingness to help users 0.88 6.62 7.97 7.50 1.63 614
2004:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
LP-5 Community space for group learning and group study
1.25 5.38 6.88 6.63 2.02 154
LP-3 A comfortable and inviting location
0.90 6.30 7.81 7.20 2.01 188
LP-4 A getaway for study, learning, or research
0.80 6.30 7.89 7.10 1.86 178
AS-3 Employees who are consistently courteous
0.77 6.66 8.14 7.43 2.04 192
AS-1 Employees who instill confidence in users
0.74 5.87 7.71 6.62 1.62 180
10/10/2011 Demographics & Survey Results, p. 36
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Lowest Adequacy Means for Graduate Students: Smallest Gap Between Minimum Acceptable and Perceived Levels of Services (Adequacy Mean) 2010:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
IC-8 Print and/or electronic journal collections I require for my work
0.16 7.29 8.45 7.45 1.95 517
LP-2 Quiet space for individual activities
0.19 6.74 7.97 6.93 2.11 503
IC-2 A library Web site enabling me to locate information on my own
0.25 7.11 8.33 7.36 1.76 537
IC-4 The electronic information resources I need
0.36 7.23 8.44 7.59 1.68 591
IC-1 Making electronic resources accessible from my home or office
0.39 7.20 8.50 7.59 1.81 542
IC-6 Easy-to-use access tools that allow me to find things on my own
0.41 7.09 8.29 7.50 1.67 523
2008:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
IC-8 Print and/or electronic journal collections I require for my work
-0.05* 7.31 8.48 7.27 1.84 623
IC-2 A library Web site enabling me to locate information on my own
0.08 7.12 8.43 7.20 1.80 639
IC-4 The electronic information resources I need
0.17 7.11 8.43 7.28 1.68 632
IC-5 Modern equipment that lets me easily access needed information
0.20 7.11 8.34 7.31 1.63 619
IC-1 Making electronic resources accessible from my home or office
0.21 7.19 8.57 7.40 1.84 639
* Perceived level of services is lower than minimum acceptable level of service
10/10/2011 Demographics & Survey Results, p. 37
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2004:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
IC-8 Print and/or electronic journal collections I require for my work
– 0.35* 7.34 8.59 6.99 2.15 191
IC-3 The printed library materials I need for my work
–0.19* 6.99 8.33 6.81 1.96 194
IC-4 The electronic information resources I need
– 0.03* 7.11 8.48 7.09 2.10 191
IC-2 A library Web site enabling me to locate information on my own
– 0.02* 7.22 8.45 7.20 1.91 194
IC-1 Making electronic resources accessible from my home or office
0.00 6.97 8.51 6.97 1.66 192
* Perceived level of services is lower than minimum acceptable level of service
10/10/2011 Demographics & Survey Results, p. 38
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Highest Adequacy Means for Faculty:
Largest Gap Between Minimum Acceptable and Perceived Levels of Services (Adequacy Mean)
2010:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
LP-5 Community space for group learning and group study
1.66 5.04 6.41 6.70 2.22 114
AS-2 Giving users individual attention
1.17 6.59 7.86 7.76 1.88 181
AS-1 Employees who instill confidence in users
1.12 6.59 8.16 7.70 1.96 179
LP-3 A comfortable and inviting location
1.09 6.30 7.61 7.39 2.06 154
AS-6 Employees who deal with users in a caring fashion
0.99 7.03 8.17 8.03 1.87 188
AS-3 Employees who are consistently courteous
0.97 7.20 8.27 8.17 1.94 183
2008:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
LP-5 Community space for group learning and group study
1.20 5.35 6.63 6.56 2.32 158
AS-1 Employees who instill confidence in users
1.09 6.08 7.73 7.17 1.65 248
AS-6 Employees who deal with users in a caring fashion
1.09 6.67 7.93 7.77 1.76 244
AS-2 Giving users individual attention
1.07 6.38 7.76 7.45 1.66 248
AS-3 Employees who are consistently courteous
0.97 7.03 8.11 8.00 1.86 253
10/10/2011 Demographics & Survey Results, p. 39
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2004:
Question Adequacy Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD
n
LP-5 Community space for group learning and group study
1.49* 4.65 5.95 6.14 2.08 92
LP-3 A comfortable and inviting location
1.14 6.26 7.55 7.41 2.00 91
LP-2 Quiet space for individual activities
1.02 6.24 7.32 7.26 1.77 85
LP-1 Library space that inspires study and learning
0.95 6.14 7.59 7.09 2.08 92
LP-4 Giving users individual attention
0 .87 5.94 7.36 6.81 2.24 83
* Perceived level of service exceeds desired level of service
Lowest Adequacy Means for Faculty:
Smallest Gap Between Minimum Acceptable and Perceived Levels of Services (Adequacy Mean)
2010:
Question Adequacy
Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD n
IC-8 Print and/or electronic journal collections I require for my work
-0.29* 7.73 8.61 7.44 1.91 181
IC-2 A library Web site enabling me to locate information on my own
-0.17* 7.56 8.46 7.39 1.95 185
IC-6 Easy-to-use access tools that allow me to find things on my own
0.10 7.53 8.53 7.63 1.84 179
IC-4 The electronic resources I need
0.07 7.69 8.61 7.88 1.68 195
IC-7 Making information easily accessible for independent use
0.29 7.54 8.51 7.83 1.80 180
IC-1 Making electronic resources accessible from my home or office
0.33 7.65 8.68 7.98 1.87 185
* Perceived level of services is lower than minimum acceptable level of service
10/10/2011 Demographics & Survey Results, p. 40
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2008:
Question Adequacy
Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD n
IC-8 Print and/or electronic journal collections I require for my work
-0.37* 7.63 8.63 7.26 1.97 253
IC-2 A library Web site enabling me to locate information on my own
-0.17* 7.34 8.63 7.17 1.90 255
IC-6 Easy-to-use access tools that allow me to find things on my own
0.04 7.34 8.46 7.38 1.74 252
IC-3 The printed library materials I need for my work.
0.07 6.74 7.87 6.81 1.99 242
IC-4 The electronic resources I need
0.07 7.36 8.52 7.43 1.70 256
IC-5 Modern equipment that lets me easily access needed information
0.08 7.36 8.42 7.44 1.75 246
* Perceived level of services is lower than minimum acceptable level of service 2004:
Question Adequacy
Mean (AM)
Minimum Acceptable
Level of Service (Mean)
Desired Level of Service (Mean)
Perceived Level of Service (Mean)
Adequacy Mean SD n
IC-8 Print and/or electronic journal collections I require for my work
– 0.53* 7.18 8.60 6.65 2.24 94
IC-2 A library Web site enabling me to locate information on my own
– 0.48* 7.31 8.64 6.83 2.11 96
IC-1 Making electronic resources accessible from my home or office
–0.43* 7.23 8.68 6.80 2.47 95
IC-3 The printed library materials I need for my work.
– 0.35* 7.03 8.15 6.68 2.08 92
IC-6 Easy-to-use access tools that allow me to find things on my own
– 0.13* 6.99 8.26 6.86 1.61 94
* Perceived level of services is lower than minimum acceptable level of service
10/10/2011 Demographics & Survey Results, p. 41
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
D. Local Question Summary
In order to gather additional information, institutions were offered an option to include five additional questions representing important local issues. The University of Connecticut Libraries selected questions corresponding to issues raised in prior user surveys and submitted as print or electronic comments. The table below includes the highest Minimum Mean scores, using a scale of 1 (low) to 9 (high) scale for overall and specific user groups. Tables from the 2004 and 2008 reports are provided to provide a basis for comparative analysis.
2010:
Question All Users Undergraduates Graduates Faculty
6. A library environment that is hospitable and conducive to finding and using information
6.61 6.52 6.75 6.96
12. An online catalog that is user-friendly for finding materials
6.86 6.65 7.16 7.62
14. Electronic resources matching my information needs
6.95 6.73 7.29 7.72
18. Library staff teaching me how to effectively use the electronically available databases, journals, and books
6.29 6.16 6.42 7.00
26. Making me aware of library resources and services 6.08 5.98 6.15 6.74
2008:
Question All Users Undergraduates Graduates Faculty
6. Electronic resources matching my information needs
6.62 6.38 7.00 7.26
12. Librarians teaching me how to effectively use the electronically available databases, journals and books
6.02 5.88 6.19 6.54
14. Browsing library materials in the stacks 5.90 5.77 6.13 6.20
18. Adequate hours of service 6.87 6.81 7.04 6.91
26. An online catalog that is user-friendly for finding materials
6.80 6.58 7.13 7.46
2004:
Question All Users Undergraduates Graduates Faculty
6. Availability of online help when using my library’s resources
6.05 5.82 6.34 6.12
12. Library orientation / instruction sessions 5.22 5.01 5.41 5.35
14. Ready access to computers / Internet software 6.98 6.99 7.05 6.72
18. Access to photocopying and printing facilities 6.77 6.61 7.04 6.70
26. Convenient service hours 6.97 7.08 6.95 6.65
10/10/2011 Demographics & Survey Results, p. 42
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
E. Information Literacy Outcomes Summary
The survey included 5 information literacy outcomes statements. Respondents were asked to indicate their level of agreement with each statement using a scale from 1 (Strongly Disagree) to 9 (Strongly Agree). The table below includes mean scores for overall and specific user groups. Tables from the 2004 and 2008 reports are provided to provide a basis for comparative analysis.
2010:
Question All Users Undergraduates Graduates Faculty
28. The library helps me stay abreast of developments in my field(s) of interest. 6.26 6.14 6.35 6.84
29. The library aids my advancement in my academic discipline or work. 7.19 7.07 7.38 7.53
30. The library enables me to be more efficient in my academic pursuits or work. 7.32 7.29 7.34 7.57
31. The library helps me distinguish between trustworthy and untrustworthy information. 6.42 6.54 6.15 6.19
32. The library provides me with the information skills I need in my work or study. 6.76 6.79 6.70 6.71
2008:
Question All Users Undergraduates Graduates Faculty
28. The library helps me stay abreast of developments in my field(s) of interest. 6.21 6.11 6.34 6.61
29. The library aids my advancement in my academic discipline or work. 6.98 6.84 7.26 7.25
30. The library enables me to be more efficient in my academic pursuits or work. 7.14 7.06 7.28 7.38
31. The library helps me distinguish between trustworthy and untrustworthy information. 6.27 6.45 5.99 5.63
32. The library provides me with the information skills I need in my work or study. 6.61 6.63 6.62 6.44
10/10/2011 Demographics & Survey Results, p. 43
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
2004:
Question All Users Undergraduates Graduates Faculty
28. The library helps me stay abreast of developments in my field(s) of interest. 6.26 6.13 6.48 6.21
29. The library aids my advancement in my academic discipline. 7.04 7.09 7.18 6.65
30. The library enables me to be more efficient in my academic pursuits. 7.13 7.23 7.18 6.75
31. The library helps me distinguish between trustworthy and untrustworthy information. 5.77 6.02 5.62 5.25
32. The library provides me with the information skills I need in my work or study. 6.51 6.58 6.61 6.05
Information Literacy Outcomes Charts:
10/10/2011 Demographics & Survey Results, p. 44
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
10/10/2011 Demographics & Survey Results, p. 45
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
10/10/2011 Demographics & Survey Results, p. 46
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
10/10/2011 Demographics & Survey Results, p. 47
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
10/10/2011 Demographics & Survey Results, p. 48
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
F. Frequency of Use
Survey respondents were asked to indicate how frequently they use resources on site, access Library resources via the Web, and use non-library gateways such as Google or Yahoo. The table below indicates the highest frequency by user group for each question. Tables from the 2004 and 2008 reports are provided to provide a basis for comparative analysis.
2010:
Question Undergraduates Graduates Faculty
36. How often do you use resources on library premises?
Weekly 44.56% (742)
Weekly 39.07% (234)
Weekly 32.32% (64)
37. How often do you access library resources through a library Web page?
Weekly 34.50% (574)
Weekly 45.91% (275)
Weekly 49.49% (98)
38. How often do you use Google™, Yahoo™ or non-library gateways for information?
Daily 74.52% (1240)
Daily 73.29% (439)
Daily 70.20% (139)
2008:
Question Undergraduates Graduates Faculty
36. How often do you use resources on library premises?
Weekly 40.30% (748)
Weekly 38.98% (251)
Weekly 35.14% (91)
37. How often do you access library resources through a library Web page?
Monthly 36.05% (669)
Weekly 44.41% (286)
Daily 47.10% (122)
38. How often do you use Google™, Yahoo™ or non-library gateways for information?
Daily 74.30% (1379)
Daily 73.14% (471)
Daily 75.58% (195)
2004:
Question Undergraduates Graduates Faculty
36. How often do you use resources on library premises?
Weekly 44.08% (134)
Weekly 44.10% (86)
Monthly 39.58% (38)
37. How often do you access library resources through a library Web page?
Weekly 35.86%* (109)
Weekly 45.88% (89)
Weekly 41.67% (40)
38. How often do you use Google™, Yahoo™ or non-library gateways for information?
Daily 70.07% (213)
Daily 70.62% (137)
Daily 78.13% (75)
*Note: This number is a correction of an error in the 2004 report.
10/10/2011 Demographics & Survey Results, p. 49
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
Frequency of Use Charts:
10/10/2011 Demographics & Survey Results, p. 50
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
10/10/2011 Demographics & Survey Results, p. 51
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
10/10/2011 Demographics & Survey Results, p. 52
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
G. General Satisfaction
Three questions asked survey respondents to assess their overall satisfaction with library service using a scale of 1 (Strongly Disagree) to 9 (Strongly Agree). Means, Standard Deviations, and the number of respondents are included in each table.
Tables from the 2004 and 2008 reports are provided to provide a basis for comparative analysis. 2010:
Question Undergraduates Graduates Faculty All Users
33. In general, I am satisfied with the way in which I am treated at the library.
7.66 (mean) 1.43 (SD) 1 559 (n)
7.71 (mean) 1.31 (SD) 548 (n)
8.20 (mean) 1.33 (SD) 190 (n)
7.72 (mean) 1.40 (SD)
2311 (n)
34. In general, I am satisfied with library support for my learning, research, and/or teaching needs.
7.35 (mean) 1.55 (SD)
1548 (n)
7.42 (mean) 1.49 (SD) 564 (n)
7.84 (mean) 1.68 (SD) 188 (n)
7.41 (mean) 1.55 (SD)
2314 (n)
35. How would you rate the overall quality of service provided by the library?
7.48 (mean) 1.27 (SD)
1665 (n)
7.56 (mean) 1.21 (SD) 599 (n)
7.87 mean) 1.47 (SD) 198 (n)
7.53 (mean) 1.28 (SD)
2476 (n)
2008:
Question Undergraduates Graduates Faculty All Users
33. In general, I am satisfied with the way in which I am treated at the library.
7.47 (mean) 1.44 (SD)
1856 (n)
7.59 (mean) 1.38 (SD) 644 (n)
7.87 (mean) 1.24 (SD) 259 (n)
7.54 (mean) 1.41 (SD)
2780 (n)
34. In general, I am satisfied with library support for my learning, research, and/or teaching needs.
7.22 (mean) 1.51 (SD)
1856 (n)
7.28 (mean) 1.50 (SD) 644 (n)
7.40 (mean) 1.56 (SD) 259 (n)
7.25 (mean) 1.51 (SD)
2780 (n)
35. How would you rate the overall quality of service provided by the library?
7.35 (mean) 1.28 (SD)
1856 (n)
7.40 (mean) 1.18 (SD) 644 (n)
7.58 (mean) 1.23 (SD) 259 (n)
7.38 (mean) 1.25 (SD)
2780 (n)
2004:
Question Undergraduates Graduates Faculty All Users
33. In general, I am satisfied with the way in which I am treated at the library.
7.46 (mean) 1.35 (SD) 304 (n)
7.40 (mean) 1.71 (SD) 195 (n)
7.41 (mean) 1.79 (SD) 96 (n)
7.43 (mean) 1.55 (SD) 602 (n)
34. In general, I am satisfied with library support for my learning, research, and/or teaching needs.
7.33 (mean) 1.38 (SD) 304 (n)
7.09 (mean) 1.71 (SD) 195 (n)
6.67 (mean) 2.15 (SD) 96 (n)
7.14 (mean) 1.65 (SD) 602 (n)
35. How would you rate the overall quality of service provided by the library?
7.40 (mean) 1.14 (SD) 304 (n)
7.26 (mean) 1.42 (SD) 195 (n)
7.00 (mean) 1.74 (SD) 96 (n)
7.29 (mean) 1.34 (SD) 602 (n)
10/10/2011 Demographics & Survey Results, p. 53
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
General Satisfaction Charts:
10/10/2011 Demographics & Survey Results, p. 54
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT
10/10/2011 Demographics & Survey Results, p. 55
UConn Libraries Survey and Assessment Team: LibQual+® 2010
University of Connecticut • Storrs, CT