Reducing Barriers to Patient Engagement

Stanford Medicine X 2014

Amy GleasonChief Operating Officer

CareSync

Board of Directors Cure JM

Mom of Morgan

When Patients Aren’t Engaged

• Higher Costs for patients with lower Patient Activation Measure scores (PAM)

• 32% of ordered tests are duplicates because the results are not available

• Patients give incorrect or incomplete medication lists 39% of the time in the ER

• 70-80% of diagnoses can be made from the patient’s story alone

• 60-80% of what the patient is told at a visit is forgotten within 3 days.

Reducing Barriers to Patient Engagement

• Access to Information

Access

Access

Access

Access

Reducing Barriers to Patient Engagement

• Access to Information

• Meaningful Information

Meaningful Info

Meaningful Info

Meaningful Info

Meaningful Info

Reducing Barriers to Patient Engagement

• Access to Information

• Meaningful Information

• Collaboration

Collaboration

Collaboration

Collaboration

Reducing Barriers to Patient Engagement

• Access to Information

• Meaningful Information

• Collaboration

• Communication and Convenience

Convenience and Communication

Convenience and Communication

Convenience and Communication

Convenience and Communication

Convenience and Communication

Convenience and Communication

Convenience and Communication

Removing Barriers to Access

• Make the data meaningful to the patient and family (and to the medical providers)Meaningful Information

• Provide EASY Access to ALL information

• Provide ways for all people involved to collaborate around the patient

• Make healthcare convenient to the patient and provide communication tools that meet their preference and expectations