Tim Schwan
• Finance Director III (Shared
Services)
- 17 Divisions, $1.2B Expense, 8,500 FTE
- 18 Years; 7 promotions
- 15 Finance Business Professionals
• Bowling Green State University BA
- Finance & International Business
• Wharton Executive Leadership
- Change Management
Care for the Sick (Healthcare)
Investigate their Problems (Research)
Educate those who Serve (Education)
Mission
Facts & Figures
7.6m visits, 230k admissions,
52k employees, 4k physicians,
$8.4b revenue, $16b assets
Highest Case Mix Index in U.S.
Locations: NEO, Florida, Toronto,
Las Vegas, Abu Dhabi, London
Skill Types(Logic)
Left Brain
• Rational
• Sequential
• Data
• Literal
• Objective
• Analytical
• Accuracy
• Details
(Abstract)
Right Brain
• Creative
• Holistic
• Visualization
• Perception
• Subjective
• Synthesizing
• Ambiguity
• Whole
InformedDecisions
CommonLanguage
Quantified Value
Adopt IT Best Practice
Technology Business Management (TBM)
Informed
Decisions
Common
Language
Quantified
Value
Culture Matrix
Practices
Principles
Values
Definition Examples
•Strategic Direction
•Competitive Difference
•Adaptable
•Sense of purpose
•How we behave
•Unchanging
•Manifestation of a culture
•Customary practices
•Traditional practices
•Continuous Improvement
•Cross Functional Teams
•Focus on Strengths
•Make a difference
•Push to the Edge
•Fill the Gaps
•Trust
•Teamwork
•Innovation
Measure Cultural
Intensity
Consistency
Low High
Low
Hig
h
Strong
Culture
No
Culture
Conflict
Culture
Superficial
Culture
Steering Committee
IT, Finance
Executive Sponsors
CIO, CFO
TBM Office
TBM Director
TBM Manager
TBM Program Analyst
IT Administrator
IT Data Manager
IT Stakeholders
Data Owners, Service Owners, Analysts
IT Project Manager
TBM Office
Upend the Pyramid
Frontline
Engagement
Internal
Controls
Frontline
Engagement
Internal
Controls
CURRENT
STATEFUTURE
STATE
Personal & Work
TranslationReview
monthly bank
statements
Rationalize
spend
Investment
Planning
Pay Bills
Review monthly
Financials
Drive
Efficiencies
Create
Business Plans
Follow
Procurement
Processes
Achieve
Financial
Goals
TBM Objective & Key Results“Run IT Like a Business” (Objective)
GOVERNANCE ENGAGEMENT
ROADMAP SYSTEM
INFORMATION SAVINGS
0.0 1.00.8
0.7
0.7
0.8
0.8
0.8
no score
Closing Statements
• Leadership is essential
• Use frameworks
• Focus on Why
• Culture Matters
• Outcomes Business
The Power of 3See the forest through the Three’s
• Establish logic and simplicity
• Provide balance and order
• Keep them connected
Define Roles &
Responsibility
Standardize
Processes
& Tools
Frontline
Engagement
Incentives
Path to Success