Oracle Confidential 1
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Siebel CRM On Demand
Infrastructure Overview
Kevin Kraemer
Senior Director, Product Marketing
Last updated: 12-Jan-2007
Oracle Confidential 2
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Oracle On Demand Hosting
Oracle Confidential 3
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Industry Leading Hosting Services
Oracle Hosting AFCOM and Network World -
Data Center of the Year 2005 Operations based on industry-
standard frameworks and certified by SAS70
Over 500 Enterprise customers with most rigorous requirements
Benefits Single vendor commitment Operational excellence Responsiveness Investment in future services
Oracle Confidential 4
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Siebel CRM On Demand
Architecture Overview
Oracle Confidential 5
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Next Generation Modular On Demand Platform
Improved service levels
Customer independence
Flexibility in maintenanceand upgrades
Eases and acceleratesevolution of capabilities
End User
HTTPSInternet
Instance 1
Instance 2
Instance N
IntelligentRouting
Oracle Confidential 6
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Siebel CRM On Demand Network Architecture
Oracle Data CenterOracle Data Center
BusinessTier
DMZTier
PresentationTier
DataTier
Instance 1
…
Load-Balancing /SSL / SecurityHardware
DatabaseServers
Web ApplicationServers
Interactive &Batch Business Process Servers
Firewall
…
Instance N
InternetHTTPS
End User
Intelligent Routing
…
BackupSystem
NetworkAttachedStorage
CRM On DemandShared Services
SMTP LDAP
Oracle Command Center: Management, performance
and security tools
Oracle Confidential 7
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
High-Level ArchitectureLeverages Proven Siebel & Oracle Enterprise Technology
Data Tier
Business Tier
Presentation Tier
DMZ Tier
Client
Siebel Schema on Oracle Database
Siebel CRMBusiness
Server
Siebel CRMOn Demand App
on OracleApplication Server
Oracle BI(Analytics)
Presentation Server
DMZ
Browser Client
Internet
Oracle BI(Analytics)
Server
Oracle Confidential 8
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Software Components
Client Tier– HTML browser client (IE 5.5+)
Presentation Tier– Oracle HTTP Server (Apache-based)– Oracle Application Server 10g
with J2EE-based Siebel CRM On Demand Web applications– Oracle Business Intelligence Presentation Server
with Siebel Answers On Demand for analytics– Ping Identity PingFederate Server (for Single-Sign On)
Business Tier– Siebel eBusiness Server and Gateway– Oracle Business Intelligence Server– Resonate Central Dispatch (for load-balancing)
Data Tier– Oracle 10g Database Server (for OLTP and Data Warehouse databases)– Informatica PowerMart (transforms data from OLTP to Data Warehouse)
Shared Services– LDAP server– SMTP relay (outbound mail server)
Oracle Confidential 9
This presentation is for informational purposes only and may not be incorporated into a contract or agreement
Q & A