Oracle Confidential 1

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

Siebel CRM On Demand

Infrastructure Overview

Kevin Kraemer

Senior Director, Product Marketing

Last updated: 12-Jan-2007

Oracle Confidential 2

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

Oracle On Demand Hosting

Oracle Confidential 3

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

Industry Leading Hosting Services

Oracle Hosting AFCOM and Network World -

Data Center of the Year 2005 Operations based on industry-

standard frameworks and certified by SAS70

Over 500 Enterprise customers with most rigorous requirements

Benefits Single vendor commitment Operational excellence Responsiveness Investment in future services

Oracle Confidential 4

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

Siebel CRM On Demand

Architecture Overview

Oracle Confidential 5

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

Next Generation Modular On Demand Platform

Improved service levels

Customer independence

Flexibility in maintenanceand upgrades

Eases and acceleratesevolution of capabilities

End User

HTTPSInternet

Instance 1

Instance 2

Instance N

IntelligentRouting

Oracle Confidential 6

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

Siebel CRM On Demand Network Architecture

Oracle Data CenterOracle Data Center

BusinessTier

DMZTier

PresentationTier

DataTier

Instance 1

…

Load-Balancing /SSL / SecurityHardware

DatabaseServers

Web ApplicationServers

Interactive &Batch Business Process Servers

Firewall

…

Instance N

InternetHTTPS

End User

Intelligent Routing

…

BackupSystem

NetworkAttachedStorage

CRM On DemandShared Services

SMTP LDAP

Oracle Command Center: Management, performance

and security tools

Oracle Confidential 7

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

High-Level ArchitectureLeverages Proven Siebel & Oracle Enterprise Technology

Data Tier

Business Tier

Presentation Tier

DMZ Tier

Client

Siebel Schema on Oracle Database

Siebel CRMBusiness

Server

Siebel CRMOn Demand App

on OracleApplication Server

Oracle BI(Analytics)

Presentation Server

DMZ

Browser Client

Internet

Oracle BI(Analytics)

Server

Oracle Confidential 8

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

Software Components

Client Tier– HTML browser client (IE 5.5+)

Presentation Tier– Oracle HTTP Server (Apache-based)– Oracle Application Server 10g

with J2EE-based Siebel CRM On Demand Web applications– Oracle Business Intelligence Presentation Server

with Siebel Answers On Demand for analytics– Ping Identity PingFederate Server (for Single-Sign On)

Business Tier– Siebel eBusiness Server and Gateway– Oracle Business Intelligence Server– Resonate Central Dispatch (for load-balancing)

Data Tier– Oracle 10g Database Server (for OLTP and Data Warehouse databases)– Informatica PowerMart (transforms data from OLTP to Data Warehouse)

Shared Services– LDAP server– SMTP relay (outbound mail server)

Oracle Confidential 9

This presentation is for informational purposes only and may not be incorporated into a contract or agreement

Q & A