Keller Professional Keller Professional ServicesServices
Hospitality Training Hospitality Training and Staffing and Staffing ServicesServices
The rapidly growing convention and The rapidly growing convention and hospitality industry in Maryland demands hospitality industry in Maryland demands a qualified, well trained workforce to a qualified, well trained workforce to provide a wide range of services to provide a wide range of services to attract visitors and accommodate new attract visitors and accommodate new business.business.
OverviewOverview
What Does KPS Offer?What Does KPS Offer?
Our program consists of core Our program consists of core activities that build a foundation for activities that build a foundation for professionalism in hospitality industry professionalism in hospitality industry by teaching hands on training and by teaching hands on training and theory.theory.
Our goal is to enhance the skill and Our goal is to enhance the skill and performance levels of individuals for performance levels of individuals for various types of entry-level jobs with various types of entry-level jobs with hospitality and tourism industry. hospitality and tourism industry.
What we can do for What we can do for you…you…
As part of our workforce development program, we recruit, train and employ individuals for many of
the jobs within thehospitality industry.
Front deskFront desk ReservationsReservations HousekeepingHousekeeping Bell servicesBell services Restaurant serviceRestaurant service Banquet setup and Banquet setup and
service, plus more.service, plus more.
Training CategoriesTraining Categories
Guest service, professionalism, and career Guest service, professionalism, and career exploration are other important components of exploration are other important components of this program.this program.
Program BenefitsProgram Benefits
Prepares students for Prepares students for entry-level lodging entry-level lodging positionspositions
Promotes confidence and Promotes confidence and
positive work ethics positive work ethics
Provides smooth Provides smooth transition to higher-level transition to higher-level hospitality coursework hospitality coursework
Provides specific skills Provides specific skills knowledge leading to knowledge leading to professional performanceprofessional performance
Course OverviewCourse Overview
Unit 1 - Hospitality Unit 1 - Hospitality OrientationOrientation– Hospitality and Careers Hospitality and Careers – Guest Service Guest Service – Professionalism Professionalism – Safety and Security Safety and Security
Course Overview Course Overview (cont.)(cont.) Unit 2 - Rooms DivisionUnit 2 - Rooms Division
– Reservationist Reservationist – Front Desk Representative Bell Front Desk Representative Bell
Services Attendant Services Attendant – PBX Operator PBX Operator – Maintenance WorkerMaintenance Worker– Guestroom Attendant Guestroom Attendant – Public Space Cleaner Public Space Cleaner – Laundry AttendantLaundry Attendant
Course Overview Course Overview (cont.)(cont.)
Unit 3 - Food and Beverage Unit 3 - Food and Beverage DivisionDivision – Restaurant Server Restaurant Server – Banquet Set-up Employee Banquet Set-up Employee – Banquet Server Banquet Server – Bus Person Bus Person
Partnerships and Partnerships and CollaborationsCollaborations
Mayor’s Office of Employment Mayor’s Office of Employment DevelopmentDevelopment
Baltimore Development CorporationBaltimore Development Corporation Workforce Investment BoardsWorkforce Investment Boards Baltimore City Community CollegeBaltimore City Community College Anne Arundel Community CollegeAnne Arundel Community College
Need driven, trained Need driven, trained and motivated staff?and motivated staff?
Let us help youhire and keep the best.
Specialties include full life-cycle placement
and retention services.
Let KPS show youLet KPS show you
how to invest inhow to invest in
your employees your employees andand
your business!your business!
Keller Professional Keller Professional ServicesServices