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SUMMER TRAINING PROJECT REPORT
ON
STUDY OF JOB SATISFACTION OF EMPLOYEE
AT
SUBMITTED
TO
JIWAJI UNIVERSITY GWALIORIn the parta! "#!"!!$ent %" &e'ree
MASTER OF BUSINESS ADMINISTRATION
()*( TO ()*+
SUBMITTED TO,- SUBMITTED
BY,-DR. GEORGE T/OMAS IMRAN 0/AN
/OD %" Mana'e$ent MBA 1r&Se$e2ter
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IPS COLLEGE OF TEC/NOLOGY AND
MANAGEMENT GWALIOR
STUDENTS DECLARATION
I I$ran 3han 2t#&ent %" IPS COLLEGE OF
TEC/NOLOGY AND MANAGEMENT GWALIOR.
/ere45 &e6!are that ntra! trann' rep%rt 2 the
re6%r& %" a#thent6 7%r3 6arre& %#t 45 $e "r%$ *8 9#ne
t% 1) 9#!5 ()*1 t%7ar&2 "#!"!!$ent %" re:#re$ent "%r the
6%$p!et%n %" MBA 6%#r2e a2 pre26r4e& 45 JIWAJI
UNIVERSITY; GWALIOR; MP. ha2 n%t 4een 2#4$tte&
t% an5 %ther #n
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AC0NOWLEDGEMENT
Man5 pe%p!e ha '
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CONTENTS
Page No.
Chapter *-C%$pan5 pr%"!e
Introduction
Core values
Founder of JK Group
Visions & Mission
Board of Director
istor! Ban"ore Plant
Co"petitors
#trengt$ & %eaness
Chapter (- J%4 Sat2"a6t%n %" the E$p!%5ee
Jo' satisfaction
Causes and (i"itations
Deter"ination and nature Co"ponents
Measure"ents
Chapter 1 Re2ear6h $eth%&%!%'5
Data Collection
Data )nal!sis
Data Interpitation
C$apter * + Findings
C$apter , + Conclusions
C$apter - #uggestions
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C$apter / + (i"itations
C$apter 0 + Bi'liograp$!
C$apter 1 2uestionnaire
Chapter-*
Intr%t%n
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AN OVERVIEW
3$e advent of JK 4rgani5ation on t$e industrial landscape of India
al"ost s!nc$roni5es 6it$ t$e 'eginning of an era of industrial
a6areness an endeavor for self reliance and t$e setting up of a
d!na"ic Indian industr!. 3$is 6as 6a! 'ac in t$e "iddle of t$e
71t$ centur!. )nd t$e rest t$at follo6ed is $istor!.
GROUP COMPANIES OF J0 ORGANISATION
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"Excellence comes not from mere words or procedures. It
comes from an urge to strive and deliver the best. A mindset
that says, when it is good enough, improve it. It is a way of
thinking that comes only from a power within." -
.!.!inghania
CORE VALUES
# $rgani%ation has been a forerunner in the economic and
social advancement of India. It always aimed at creating &ob
opportunities for a multitude of countrymen and to provide
high 'uality products. It has striven to make India self reliant
by pioneering the production of a number of industrial and
consumer products, by adopting the latest technology as
well as developing its own know-how. It has also undertaken
industrial ventures in several other countries.
# $rgani%ation is an association of industrial and
commercial companies and charitable trusts. Its member
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companies, employing nearly (),))) persons are engaged
in the manufacture of a variety of products and in diverse
fields of commerce.
*rusts are devoted to promoting industrial, technical and
medical research, education, religious values and providing
better living and recreational facilities. +ith the spirit of
social consciousness uppermost in mind, .#. $rgani%ation
is committed to the cause of human advancement.
T/E FOUNDERS
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JK 4rgani5ation o6es its na"e to (ate (ala Juggilal #ing$ania8 a
d!na"ic personalit! 6it$ a 'road vision. Inspired '! t$e cause of
t$e #6ades$i "ove"ent of Ma$at"a Gand$i8 and driven '! t$e
5eal to set up an Indian enterprise8 (ala Ka"lapat #ing$ania
founded J.K. 4rgani5ation in t$e 71t$centur! us$ering in a ne6
industrial era in India.
3$e process of industriali5ation and diversification 6as 6ort$il!
and successfull! carried on '! (ala Ka"lapat9s t$ree illustrioussons#ir Pada"pat8 (ala ailas$pat and (ala (as$"ipat8 aided in
no s"all "easure '! t$e late Gapal Kris$na son of #ir Pada"pat.
VISION > MISSION
VISION,
:3o 'e a"ongst t$e "ost ad"ired co"panies in India co""itted
to e;cellence.uisition.
Motivated and co""itted tea" develop"ent for $ig$
perfor"ance 4rgani5ation.
TOP LEVEL MANAGEMENT J.0. TYRE >
INDUSTRIES LTD
B%ar& %" Dre6t%r2,-
7? Mr. ari #$anar #ing$ania @C$air"an?
A? Mr. ag$upati #ing$ania@Vice C$air"anManaging
Director?
? Mr. B$arat ari #ing$ania @Managing Director?
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/ISTORY OF J0 TYRE
=ver since its inception it $as 'een JK 3!reEs 'elief in t$e value of
tec$nological superiorit! t$at $as "ade it gro6 '! leaps and
'ounds. 3$is division produces and
sells t!res and tu'es under t$e
'rand na"e JK 3!re for 3ruc8
Buses8 Passenger Cars8 Jeeps8 (ig$t
Co""ercial Ve$icles8 Multi tilit!Ve$icles and 3ractors.
3$e co"pan! pioneered #teel
adial 3ec$nolog! in India in 71//
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and continues to 'e t$e industr! leader in t$e adial seg"ent in
India. JK 3!re is t$e onl! 3!re Manufacturer in t$e countr! to
produce $ig$ perfor"ance E3E & EE rated steel radial t!res. JK
3!re $as consciousl! follo6ed a polic! of continuousl!
"oderni5ing and e;panding its t!re "anufacutring facilities to
retain its edge in t$e "aret place.
4ur custo"er 'ase covers virtuall! t$e entire 4riginal =>uip"ent
Manufacturers @4=Ms? in India toget$er 6it$ eplace"ent
Maret for four 6$eeler ve$icles8 Defence and #tate 3ransport
nits. Besides India8 6e $ave a 6orld6ide custo"er 'ase in over
*, countries across all - continents. eep pace 6it$ t$e "aret
de"and as 6ell as tec$nological leaders$ip in Indian "aret8 J.K.
Industries ac>uired Virant 3!res (i"ited8 M!sore in 711/. J.K.
Industries and Virant 3!res (i"ited are t$e onl! t!re co"panies
in India to $ave received all t$ree I#4 1HH78 2# 1HHH and I#4
7*HH7 certificates. 3$is indeed is a true reflection of our
co""it"ent to s!ste" oriented approac$. 3$e co"pan! $as a
tec$nical colla'oration 6it$ Ms Continental )G8 Ger"an!8 6$ic$
is a"ong t$e top five t!re "anufacturers in t$e 6orld to eep pace
6it$ latest tec$nological develop"ents. 3o sta! at t$e forefront oftec$nological
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advance"ents a state of art esearc$ & Develop"ent Centre8
)#=3I8 6as set up8 6$ic$ re"ains t$e nerve centre for
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providing cutting edge tec$nolog!. In a s$ort span of ti"e it $as
e"erged as t$e 7/t$ largest t!re "anufacturer in t$e 6orld an
ac$ieve"ent in itself.
%it$ t$ree plants located in aast$an8 Mad$!a Prades$ and
Karnataa8 JK 3!re is t$e largest "anufacturer of truc and 'us
t!res in India. 3$e truc and 'us t!res produced account for nearl!
/* of t$e total t!re 'usiness in India8 t$us giving JK 3!re an
undisputed position. )dditionall!8 JK 3!re is t$e onl!
"anufacturer of truc 'us steel radial t!res8 and t$e second largest
"anufacturer of *6$eeler t!res in t$e countr!.
)lso8 JK 3!re is t$e largest e;ported t!re 'rand fro" India. It 6as
a6arded t$e C)P=I(Es ig$est =;port )6ard for 711/1/ '!
FI=4. It eno!s preferred pre"iu" 'rand status in 3ruc Bias
"aret in #) and across "an! "arets in )frica8 Middle =ast
and #out$ =ast )sia.
@7? GLOBAL BUSSINESS
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JK Tyreis a leading exporter of tyres from India and roughly
accounts for about 26% of the total tyre exports from
Indiaalong with its associate ikrant *yres imited/.
It is the first and only tyre manufacture in the world to
receive the 0! 1))) for multiplication operations 2 +orld3sfirst tyre manufacture to receive the I!$ 1))) for all its
operations in one go. Also .# *yres is the first tyre
company in India to receive I!$ 45))4 in recognisition of its
environmental management systems.
*oday, # *yre3s products compete with the best
international players in the premium international bias
market in more than (( countries in 6 continents . *he
exports operate through a strong and dedicated distribution
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network, and our distributors are fully supported by the
company3s technical team in terms of continued product
development to meet specific market needs. # *yre had
obtained international accreditation for its products in the
7!, Europe, !outh America and the 8iddle East.
.# *yre has been the recipient of various awards for
exports for the last many years for its commitment to offer
superior performance standards 9 path -breaking
innovations. :ecently , it was honored with 3 *he !pecial
Export Award ;)))-;))43 from $
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products to adapt to specific re'uirements of the different
markets. *he credit goes to the India3s biggest in-house
:9? centre, A!E*:I ari !hankar !inghania Elastomer
and *yre :esearch Institute/ . *his
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BANMORE TYRE PLANT started its production in 7117 and
t$e first t!re rolled out A,t$"arc$ 7117.3$e initial capacit! of t$e
plant 6as *., "t da!. adial t!re production in passenger and
lig$t co""ercial ve$icle seg"ent 6as added in 711-. 3$e plant is
continuousl! i"proving its capacit!8 particularl! in radial
seg"ent. Present radial capacit! is 1HHH t!re da!. 3otal
invest"ent is in last t$ree !ears for in capacit! in radial t!re is
appro; s77/ crore. 3$e e;pencesion of radial plant is still on.
4ur custo"er9s 'ase virtuall! covers t$e entire 4riginal e>uip"ent
"anufactures L4=M in India toget$er 6it$ replace"ent "aret
for four 6$eeler8 defence and state transport undertaing. Besides
India8 6e $ave 6orld6ide custo"ers 'ase e;porting to "ore t$en
-H countries.
Plant "anages t$eir process t$roug$ docu"ented procedures 'ased
upon I#43#7-1*12M# and I#4 7*HH7 =M# Lfor plant onl!.
3$ese descri'ed onl! all t$e activities in structured "anner to 'e
perfor"ed at all B & ## level. 3$ese procedures are audited at
least t6ice in si; "ont$s8 once eac$ '! internal and e;ternalauditors. 3$ese audits ensure t$at s!ste"s are effectivel!
functioning and continual i"prove"ent are ac$ieved.
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BANMORE TYRE PLANT $as started its 3PM @3otal
Productive Maintenance? ourne! fro" 4cto'er AHH, under t$e
guidance of =ga"i san of JIPM. Currentl! 6e $ave / Manager
Model Mac$ines and *H Business Model Mac$ines 6$ere MC#
and 6or"en for" tea"s for t$e i"prove"ent of t$e "ac$ine
t$roug$ Kai5ens
@* J.0. ORGANIATION STRUCTURE
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@A DIVISION OF J.0. TYRE > INDUSTRIES LTD.
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J.K. 3= & IND#3I=# (3D Ban"ore $aving follo6ing
divisionO
7? Cost depart"ent
A? Purc$ase depart"ent
? #tore depart"ent
*? Dispatc$ depart"ent
a? a6 "aterial store
'? General store
,? =;cise depart"ent
-? )d"inistration depart"ent
/? )ccount depart"ent
@BJ0 T5re La#n6he2 In&a2 Fr2t E6% Fren&!5 C%!%#re& T5re2
- Un!ea2he2 5et an%ther te6hn%!%'6a! re
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Ne7 De!h ,JK 3!re IndiaEs No.7 "anufacturer of four6$eeler t!res and
pioneers of radial t!re tec$nolog! in India8 unveiled nationEs first eco
friendl! coloured radials. De
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Caring for people
Integrit! including onest!8 Fairness & 3rust
Co""itted to t$e =;cellence
@1 /EALT/CARE ACTIVITIES
Involved 6it$ t$e diverse arra! of "edical and $ealt$ services8 t$e
organi5ation $as set up a nu"'er of pioneering institutes all overt$e countr! including super specialt! Pus$pa6ati esearc$
Institute8 Ne6 Del$i for (iver8 enal and Digestive Diseases8 t$e
first of its ind in India.
@+ /ASTERI
JK 3!re attac$es tre"endous value to &D in its efforts to
"aintain t$e $ig$ >ualit! of its products and lead t$e field in
innovation. )#=3I8 a 6orld class researc$ and develop"ent
centre is a s!"'ol of t$is.
3$e ari #$anar #ing$ania =lasto"er & 3!re esearc$ Institute
@)#=3I? is t$e ver! first of its ind in India. =sta'lis$ed in4cto'er 71178 )#=3I $as alread! 'een recognised under #I4
@#cientific and Industrial esearc$ 4rganisation? '! t$e
Depart"ent of #cientific & Industrial esearc$ @#DI?8 Govt. of
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India. )nd $as 'een acno6ledged '! t$e Indian Institutes of
3ec$nolog! @II3s? and ot$er universities for registration leading to
$ig$er studies. )#=3I fulfills t$e researc$ re>uire"ents for
services related to t$e =lasto"er and 3!re industr!.
@A /ASETRI - FRONTRUNNERS IN ELASTOMER; RUBBER AND
ASSOCIATED TEC/NOLOGY
3$e institute develops and disse"inates tec$nolog! t$roug$ itsdifferent divisionsO
Material esearc$ and Co"pound Develop"ent
)dvanced 3esting
)nal!tical and C$e"ical
P$!sical and einforce"ent
Process and Mac$ine Develop"ent
3!re Mec$anics
Nondestructive 3esting
3!re Ve$icle D!na"ics
Finite =le"ent Modelling
Co"puteraided =ngineering Design and )nal!sis
Manpo6er Develop"ent and 3raining
(i'rar! and Infor"ation Centre
@B LIBRARY AND INFORMATION CENTRE
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)#=3I is a data repositor! par e;cellence 6$ere uptodate
infor"ation can 'e accessed on related disciplines. Nu"erous
national and international ournals8 periodicals8 'oos8 tec$nical
reports8 standards on t$e latest develop"ental 6or are availa'le.
)s a "e"'er of t$ese institutes8 )#=3I can source literature
fro" t$e Indian National #cientific Docu"entation Centre
@IN#D4C? unit of t$e Centre for #cientific and Industrial
esearc$ @C#I? and t$e Foundation of Innovation and
3ec$nolog! 3ransfer @FI33?8 Indian Institute of 3ec$nolog! @II3?8
Ne6 Del$i.
@C A6a&e$6 A22%6at%n2
)#=3I acts as a 'ridge 'et6een acade"ia and industrial circles
and pro"otes 'etter interaction 'et6een t$e t6o. #o"e areas
6$ere )#=3I is involved O
- Jointl! running a Diplo"a Course in Pol!"er #cience and
u''er 3ec$nolog! 6it$ Mo$anlal #u$adia niversit!8
daipur.
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@8 T/E WOR0 CULTURE
JK 3!re provides an ena'ling 6or culture 6it$ a clear sense of
vision8 "ission and strategies in 6$ic$ people 6or 6it$ clear
goals and t$ere'! ac$ieve "ore. Goals are set participativel! and
perfor"ance is revie6ed transparentl!8 starting 6it$ self
assess"ent. Merit is recogni5ed t$roug$ proportionate re6ards
and gro6t$ opportunities. 3$e co"pan!Es aspiration of 'eing aglo'al pla!er no6n for its e;cellence8 provides opportunities for
stretc$ for t$e potential of its people.
@( DEVELOPMENT
3$e Co"pan! s!ste"aticall! plans for t$e develop"ent of
ever! individual t$roug$ training and o' rotation opportunities.
Participation in crossfunctional tea"s provides opportunities for
contri'ution as 6ell as ne6 learning. In t$is environ"ent even t$e
socalled ordinar! are a'le to do t$e e;traordinar!.
@A CAREERS
J0 T5re O""er2 Pr%"e22%na! Career2 n,
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#ales8 Mareting and =;ports
Manufacturing 4perations
=ngineering and Production #ervices
Materials Manage"ent and (ogistics
& D and Product Develop"ent
Finance8 )ccounting and Co""ercial Manage"ent
u"an esource Manage"ent
@B TRAINEE SC/EMES
=ver! !ear8 t$e co"pan! inducts future leaders for its gro6t$
t$roug$ t$ree different trainee sc$e"esO
The Ee6#t
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The Graate En'neer Tranee @GET 26he$efor fres$
engineering graduates fro" recogni5ed engineering
institutions.
COMPETITORS
3$ere are "an! co"petitors are as follo6sO
@7? MF 3=
@A? )P4((4 3=
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@? C=)3 3=
@*? 3V# 3=
@,? BIDG=#34N=
@-? G44D=)
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7
STRENG/TS AND WEA0NESS
STRENG/TS
3$e! provide 'etter >ualit! of product as t$e! use 'etter
>ualit! of a6 Material.
="plo!ees are satisfied.
3$e organi5ation is neat & clean.
Custo"er satisfaction is also $ig$.
3$e organi5ation cli"ate J.K. 3= & IND#3I=# (3D.
is ver! good.
WEA0NESS
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Monetar! re6ards are not given.
Food >ualit! for t$e e"plo!ees are not good.
Chapter-(
J%4 Sat2"a6t%n O" The E$p!%5ee
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DISCRIPTION
Job Satisfaction is the end feeling of a person after
performing a task.
It was introduce by HOPPOK.
According to him !It is combination of psycholo"ical#
physlo"ical and en$ironmental circumstances& that
cause a person to truthfully say !I am satisfied 'ith my(ob&
Casically measurement of &ob satisfaction is one of the most
critical &ob like DIntelligence It can be measured through
D0uestionnaire.
ob satisfaction is not the same as motivation, although it is
clearly linked. ob design aims to enhance &ob satisfaction
and performanceF methods include &ob rotation, &ob
enlargement and &ob enrichment. ob satisfaction is a very
important attribute which is fre'uently measured by
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organi%ations. *he most common way of measurement is
the use of rating scales where employees report their
reactions to their &obs. 0uestions relate to rate of pay, work
responsibilities, variety of tasks, promotional opportunities
the work itself and co-workers.
GRAP/
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PURPOSE OF JOB SATISFACTION
)eed *ulfillment+ !atisfaction is based on the
extent to which a &ob satisfies a personGs needs.
,iscrepancies+ !atisfaction is determined by the
extent to which an individual receives what he or she
expects from a &ob.
-alue .ttainment+ !atisfaction results from the
extent to which a &ob allows fulfillment of oneGs work
values.
/0uity+ !atisfaction is a function of how Dfairly an
individual is treated at work.
Trait1enetic omponents+ !atisfaction is partly a
function of personal traits and genetic factors.
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DETERMINATION OF JOB SATISFACTION
@A ENVIRONMENTAL FACTORS.
J4B
C4N3=N3
J4B
C4N3=N3
4CCP)3I4
N)(
(=V=(
P)
)ND
P4M43I4
N
%4K
G4P
#P=VI#I
4N
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@7?J%4 6%ntent , Jo' content in ter"s of ac$ieve"ent8
ecognition8 )dvance"ent8 esponsi'ilit! and t$e 6or
itself tend to provide satisfaction 'ut t$eir a'sence does not
dissatisfaction.
@A?O66#pat%na! Leual8 $ig$er
pa! and 'etter opportunities for pro"otion lead to $ig$er o'
satisfaction.
@*?W%r3 Gr%#p, Jo' satisfaction is generall! $ig$ 6$en an
individual accepted '! $is peers and $e $as a $ig$ need for
affiliation.
@,? S#per
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@B PERSONAL FACTORS,
@)? A'e,%orers in t$e advanced age group tend to 'e "ore
satisfied pro'a'l! 'ecause t$e! $ave adusted 6it$ t$eir o'conditions.
@B? Se,4ne stud! revealed t$at 6o"an are less satisfied
t$an "an due to fe6er o' opportunities for fe"ale.
#e;
=ducationa
l
(evel
Marital
#tatus
)ge
=;perience
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@C? Eat%na! Le
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COMPONENT OF JOB SATISFACTION
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@* WOR0 VALUE
A workers personal convictions about what
outcomes one should expect from work and how
one should behave at work.
*he most general and long-lasting feelings and
beliefs people have that contribute to how they
experience work.
alues can be intrinsici.e., related to the nature of
workitself/ orextrinsici.e., related to the
conse'uences of work/.
Intrinsic vs. Extrinsic +ork alues
Intrinsic -aluesInteresting work
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@( WOR0 ATTITUDE
Collections of feelings, beliefs, and thoughts about
how to behave that people currently hold about their
jobs and organizations.
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@1 WOR0 MOODS
ow people feel at the time they actually perform
their &obs.
8ore transitory than values and attitudes.
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MEASURING JOB SATISFACTION
*here are many methods for measuring &ob satisfaction. Cy
far, the most common method for collecting data regarding
&ob satisfaction is the ikert scalenamed after :ensis
ikert/. $ther less common methods of for gauging &ob
satisfaction include2 Hes@Bo 'uestions, *rue@>alse
'uestions, point systems, checklists, and forced choiceanswers. *his data is typically collected using anEnterprise
>eedback 8anagementE>8/ system.
http://en.wikipedia.org/wiki/Likert_scalehttp://en.wikipedia.org/wiki/Rensis_Likerthttp://en.wikipedia.org/wiki/Rensis_Likerthttp://en.wikipedia.org/wiki/Enterprise_Feedback_Managementhttp://en.wikipedia.org/wiki/Enterprise_Feedback_Managementhttp://en.wikipedia.org/wiki/Likert_scalehttp://en.wikipedia.org/wiki/Rensis_Likerthttp://en.wikipedia.org/wiki/Rensis_Likerthttp://en.wikipedia.org/wiki/Enterprise_Feedback_Managementhttp://en.wikipedia.org/wiki/Enterprise_Feedback_Management8/13/2019 Jk Tyre Imran
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*he Job ,escripti$e Index?I/, created by !mith,
#endall, 9 ulin 4161/, is a specific 'uestionnaire of &ob
satisfaction that has been widely used. It measures oneGs
satisfaction in five facets2 pay, promotions and promotion
opportunities, coworkers, supervision, and the work itself.
*he scale is simple, participants answer either yes, no, or
canGt decide indicated by JG/ in response to whether given
statements accurately describe oneGs &ob.
*he Job in eneral Indexis an overall measurement of &ob
satisfaction. It is an improvement to the ob ?escriptive
Index because the ?I focuses too much on individual
facets and not enough on work satisfaction in general.
$ther &ob satisfaction 'uestionnaires include2 the 8innesota
!atisfaction 0uestionnaire8!0/, the ob !atisfaction
!urvey !!/, and the >aces !cale. *he 8!0 measures &ob
satisfaction in ;) facets and has a long form with 4))
'uestions five items from each facet/ and a short form with
;) 'uestions one item from each facet/. *he !! is a K6
http://en.wikipedia.org/w/index.php?title=Minnesota_Satisfaction_Questionnaire&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Minnesota_Satisfaction_Questionnaire&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Faces_Scale&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Minnesota_Satisfaction_Questionnaire&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Minnesota_Satisfaction_Questionnaire&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Faces_Scale&action=edit&redlink=18/13/2019 Jk Tyre Imran
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item 'uestionnaire that measures nine facets of &ob
satisfaction. >inally, the >aces !cale of &ob satisfaction, one
of the first scales used widely, measured overall &ob
satisfaction with &ust one item which participants respond to
by choosing a face.
Casically measurement of &ob satisfaction is one of the most
critical &ob like DIntelli"ence It can be measured through
D3uestionnaire.
Chapter-1
Re2ear6h Meth%&%!%'5
Data C%!!e6t%n
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Data Ana!522
Data
Inter%perat%n
RESEARC/ MET/DOLGY
OBJECTIVES OF STUDY
3$is stud! is conducted to udge t$e level of Jo' #atisfaction of
e"plo!ees 6$o are 6oring inJK 3= P()N38 B)NM4=.
3$e title of t$is stud! +) P4J=C3 4N J4B #)3I#F)C3I4N
4F =MP(4==#
OBJECTIVES
7? 3o discover t$e various e;pectations t$at deter"ines t$e
satisfaction level of e"plo!ees.
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A? 3o "easure t$e level of satisfaction of e"plo!ees 6it$ respect
to t$e co"pan!.
? 3o udge t$e level of o' satisfaction of e"plo!ees on various
para"eters.
a. %oring conditions
'. #alar! structure Per>uisites 4t$er 'enefits
c. elations$ip 6it$ e"plo!ees of co"pan!
d. Policies of co"pan!
Meth%&%!%'5 %" the 2t#&5
TYPE OF STUDY,
#tud! is partl! descriptive and partl! e;plorator!. It is deceptive as
it is concerned 6it$ t$e descriptions of t$e varia'les in t$e
pro'le" "odel8 i.e. 6$at varia'les or factors constitute Jo'
satisfaction of e"plo!ee8 and 6$at additional varia'les or factors
could 'e included8 to constitute an accepta'le t$e present o'
satisfaction or to increase t$e degree of satisfaction of t$e
e"plo!ee fro" delig$t to :ecstas!
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concerned 6it$ e;ploring and discovering t$e satisfaction levels
and t$e reasons for dissatisfaction8 if an! in general.
DATA COLLECTION MET/ODO
PRIMARY DATA:
3$e pri"ar! data is collected t$roug$ surve! researc$ '!
conducting personal intervie6s 6it$ t$e e"plo!ee.
RESEARCH TOOLS:
3$e e"plo!ee are ad"inistered a carefull! prepared8 6ell t$oug$t
out and structured >uestionnaire8 6$ic$ consists of open ended
'ut "ostl! 'e close >uestions8 6$ic$ includes "ultiple c$oice
>uestions8 Dic$oto"ous >uestions.
SAMPLING DESIGN:
3$e sa"ple si5e is ,H.
#a"pling areasO t!re
SECONDARY DATA:
3$e data $as 'een collected fro" various Maga5ines8 Boos and
co"pan! %e'sites.
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DATA ANALYSIS > INTERPRETATIONOF DATA
All the 'uestionnaire received were edited.0uestions
having incomplete replies were keptout of the present study
and in all ()'uestionnaires were taken into consideration
while
analy%ing the data.
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All the information@data collected through 'uestionnaires3
were first transferee into master table which facilitated the
tabulation of data in the desired form.
UANTIFICATION OF T/E
RESPONDENTS
A (-point likert scale was used to 'uantify each response of
half of the 'uestions. :esponses on the (-point likert scale
were highly satisfied, satisfied, neutral, dissatisfied and
highly dissatisfied. ighly satisfied was given score (,
satisfied was given score 5 9 so on and similarly another (-
point likert scale was used to 'uantify each response of rest
of half of the 'uestions. :esponses on the (-point likert
scale were very fre'uent, fre'uent, sometimes, seldom and
never. ery fre'uent was given score (, fre'uent was givenscore 5 9 so on. !ome 'uestionnaires are in feedback form.
TABLE NO. *
EPERIENCE OF RESPONDED IN ORGANISATION
B$. $f Hrs *otal L
7 !r 4; ;5
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7, !rs KM N6
,7H !rs nil )
Q 7H !rs nil )
1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
TABLE NO. (
SALARY STRUCTURE
$ptions *otal L
ig$l! satisfied 5 M#atisfied 4) ;)
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1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
Slice 5
TABLE NO. +
JOB SECURITY
$ptions *otal L
ig$l! satisfied - -
#atisfied - -Neutral 5 -
Dissatisfied - -
ig$l! dissatisfied 4 -
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1st Qtr
2nd Qtr
3rd Qtr
4th Qtr
LIMITATIONS 3$e stud! conducted is li"ited to a one organi5ation onl!.
3$e stud! conducted 6it$ t$e precincts of one depart"ent of
organi5ation onl!.
3i"e and "one! 6as "aor li"itation8 6$ic$ "a! $ave
affected t$e stud!.
#o"e of t$e respondents 6ere reluctant to s$are infor"ation
6it$ us
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BIBLIOGRAP/Y
Aswathappa k., uman :ecourse 9 8anagement, ;))K,
=g ;55 to ;5(/
#han B.., =ersonal management, ;))6, =g 4K; to 4K5/
upta #. !hashi 9 oshi :osy, uman :ecourse
8anagement, ;))M, =g ;).1 to ;).4N/
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:ao !ubba =., Essential of :8 9 Industrial :elationships,
;))(, =g 5M) to 5M;/
Crown, >orde,"atigue
!tudy", !
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a/ HE!
b/ B$
(/Are you paid with a performance linked salaryJ
a/ HE!
b/ B$
6/Are you satisfied with your pay packageJ
a/IH !A*I!>IE? b/ !A*I!>IE?
c/ ?I!!A*I!>IE? d/ IH ?I!!A*I!>IE?
N/+hat is your level of satisfaction regarding superior O
subordinate relationshipJ
a/IH !A*I!>IE? b/ !A*I!>IE?
c/ ?I!!A*I!>IE? d/ IH ?I!!A*I!>IE?
M/?o you face any stress in your &obJ
a/ HE!
b/ B$
1/ +hat is your level of satisfaction regarding the work
environmentJ
a/IH !A*I!>IE? b/ !A*I!>IE?c/ ?I!!A*I!>IE? d/ IH ?I!!A*I!>IE?
4)/ ?oes the company provide you flexible working hoursJ
a/ HE!
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b/ B$
44/ Are the benefits that your company is extending to you
is sufficientJ
a/ >7H !7>>I>I>IIE? d/ IH ?I!!A*I!>IE?
45/ Is there any opportunity for you to use new technologyJ
a/ HE!
b/ B$4(/ ?o you feel that the employees are recogni%ed as
individualsJ
a/ HE!
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b/ B$
46/ +hether the company clearly communicates its goals
and strategies to youJ
a/ HE!
b/ B$
4N/ ow satisfied are you with your team-spirit in your work
environmentJ
a/IH !A*I!>IE? b/ !A*I!>IE?
c/ ?I!!A*I!>IE? d/ IH ?I!!A*I!>IE?
4M/ow satisfied are you with your overall &ob securityJ
a/IH !A*I!>IE? b/ !A*I!>IE?
c/ ?I!!A*I!>IE? d/ IH ?I!!A*I!>IE?
D:ank the following attributes of &ob satisfaction
P
+$:# EBI:$B8EB*P
$C !E
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!AA:H
P
!7=E:I$:- !7C$:?IBA*E :EA*I$B!I=
;)/ ow do you evaluate the overall satisfaction with your
&obJ
a/IH !A*I!>IE? b/ !A*I!>IE?
c/ ?I!!A*I!>IE? d/ IH ?I!!A*I!>IE?
;4/Any further suggestions that you would like to put
forwardJ
QQQQQQQQQQQQQQQQQQQQQQQQQQ