Issue Types
Issue Types
Five issue types are provided. Each type records information specific to the nature of the issue, helping to avoid ‘generic’ type fields that are often hard to complete and may not make sense.
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Issue Types
Issue Types
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Five issue types are provided. Each type records information specific to the nature of the issue, helping to avoid ‘generic’ type fields that are often hard to complete and may not make sense.
Within the 5 Issue types, the Incident type has 10 Categories, allowing detailed information about specific Incidents to be entered.
Only the selected Categories are displayed for each Incident. The selection is made when the Incident is first created, and can be modified later.
Incident Categories
Issue Types
Issue Types
Quick Reference Guide
Five issue types are provided. Each type records information specific to the nature of the issue, helping to avoid ‘generic’ type fields that are often hard to complete and may not make sense.
Within the 5 Issue types, the Incident type has 10 sub-categories, allowing detailed information about specific Incidents to be entered.
Only the selected sub-categories are displayed for each Incident – this selection is made when the Incident is first created, and can be modified later.
All of this information is recorded in what is called the Report section of the Issue – this is the ‘what happened’.
Incident Categories
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
REPORT
Issue Types
Investigate, Action and Close Out
Quick Reference Guide
The Incident and Nonconformity Types both include a dedicated Causal Analysis as part of the investigation.
This contains a series of prompts that are tailored for your business, and drive actions.
Incident Categories
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
REPORT
Issue Types
Investigate, Action and Close Out
Quick Reference Guide
The Incident and Nonconformity Types both include a dedicated Causal Analysis as part of the investigation.
This contains a series of prompts that are tailored for your business, and drive actions.
Actions are also entered separately to the Causal Analysis, and apply to all Issue types.
Incident Categories
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
REPORT
Issue Types
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Incident CategoriesREPORT
Investigate, Action and Close Out
The Incident and Nonconformity both had a dedicated ‘Causal Analysis’ as part of the investigation.
This contains a series of prompts that are tailored for your business, and drive actions.
Actions are also entered separately to the Causal Analysis, and apply to all Issue types.
The final stage in managing any Issue is the Close Out.
Issue Types
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Incident CategoriesREPORT
Investigate, Action and Close Out
The Incident and Nonconformity both had a dedicated ‘Causal Analysis’ as part of the investigation.
This contains a series of prompts that are tailored for your business, and drive actions.
Actions are also entered separately to the Causal Analysis, and apply to all Issue types.
The final stage in managing any Issue is the Close Out.
The Causal Analysis, Actions and Close Out are all located in the Manage section of the Issue. This is normally only accessed by Administrators and people who have a role in these aspects of the Issue.
MANAGE
Issue Types
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Incident CategoriesREPORT
A Processing Workflow manages each Issue as it progresses. Click to advance the workflow from Draft through to Closed……
MANAGE
Create Issue
Status Draft
Who Any user
Issue Types
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Incident CategoriesREPORT
A Processing Workflow manages each Issue as it progresses. Click to advance the workflow from Draft through to Closed……
MANAGE
Create Issue
ApproveIssue
Status Draft Approved
Who Any user Responsible Mgr
Issue Types
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Incident CategoriesREPORT
A Processing Workflow manages each Issue as it progresses. Click to advance the workflow from Draft through to Closed……
MANAGE
Create Issue
ActionIssue
Status Draft Approved Actions Closed = Complete
Who Any user Responsible Mgr Actionees
ApproveIssue
Issue Types
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Incident CategoriesREPORT
A Processing Workflow manages each Issue as it progresses. Click to advance the workflow from Draft through to Closed……
MANAGE
Create Issue
ApproveIssue
ActionIssue
Close Issue
Status Draft Approved Actions Closed = Complete Closed
Who Any user Responsible Mgr Actionees Closeout Mgr
Issue Types
Quick Reference Guide
Incident
Nonconformity
Hazard
Complaint
Improvement Opportunity
Incident CategoriesREPORT MANAGE
Create Issue
ApproveIssue
ActionIssue
Close Issue
Status Draft Approved Actions Closed = Complete Closed
Who Any user Responsible Mgr Actionees Closeout Mgr
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