Issue Types

Issue Types

Five issue types are provided. Each type records information specific to the nature of the issue, helping to avoid ‘generic’ type fields that are often hard to complete and may not make sense.

Quick Reference Guide

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

Issue Types

Issue Types

Quick Reference Guide

Incident

 

Nonconformity

 

Hazard

 

Complaint

 

Improvement Opportunity

 

Five issue types are provided. Each type records information specific to the nature of the issue, helping to avoid ‘generic’ type fields that are often hard to complete and may not make sense.

Within the 5 Issue types, the Incident type has 10 Categories, allowing detailed information about specific Incidents to be entered.

Only the selected Categories are displayed for each Incident. The selection is made when the Incident is first created, and can be modified later.

Incident Categories

Issue Types

Issue Types

Quick Reference Guide

Five issue types are provided. Each type records information specific to the nature of the issue, helping to avoid ‘generic’ type fields that are often hard to complete and may not make sense.

Within the 5 Issue types, the Incident type has 10 sub-categories, allowing detailed information about specific Incidents to be entered.

Only the selected sub-categories are displayed for each Incident – this selection is made when the Incident is first created, and can be modified later.

All of this information is recorded in what is called the Report section of the Issue – this is the ‘what happened’.

Incident Categories

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

REPORT

Issue Types

Investigate, Action and Close Out

Quick Reference Guide

The Incident and Nonconformity Types both include a dedicated Causal Analysis as part of the investigation.

This contains a series of prompts that are tailored for your business, and drive actions.

Incident Categories

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

REPORT

Issue Types

Investigate, Action and Close Out

Quick Reference Guide

The Incident and Nonconformity Types both include a dedicated Causal Analysis as part of the investigation.

This contains a series of prompts that are tailored for your business, and drive actions.

Actions are also entered separately to the Causal Analysis, and apply to all Issue types.

Incident Categories

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

REPORT

Issue Types

Quick Reference Guide

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

Incident CategoriesREPORT

Investigate, Action and Close Out

The Incident and Nonconformity both had a dedicated ‘Causal Analysis’ as part of the investigation.

This contains a series of prompts that are tailored for your business, and drive actions.

Actions are also entered separately to the Causal Analysis, and apply to all Issue types.

The final stage in managing any Issue is the Close Out.

Issue Types

Quick Reference Guide

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

Incident CategoriesREPORT

Investigate, Action and Close Out

The Incident and Nonconformity both had a dedicated ‘Causal Analysis’ as part of the investigation.

This contains a series of prompts that are tailored for your business, and drive actions.

Actions are also entered separately to the Causal Analysis, and apply to all Issue types.

The final stage in managing any Issue is the Close Out.

The Causal Analysis, Actions and Close Out are all located in the Manage section of the Issue. This is normally only accessed by Administrators and people who have a role in these aspects of the Issue.

MANAGE

Issue Types

Quick Reference Guide

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

Incident CategoriesREPORT

A Processing Workflow manages each Issue as it progresses. Click to advance the workflow from Draft through to Closed……

MANAGE

Create Issue

Status Draft

Who Any user

Issue Types

Quick Reference Guide

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

Incident CategoriesREPORT

A Processing Workflow manages each Issue as it progresses. Click to advance the workflow from Draft through to Closed……

MANAGE

Create Issue

ApproveIssue

Status Draft Approved

Who Any user Responsible Mgr

Issue Types

Quick Reference Guide

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

Incident CategoriesREPORT

A Processing Workflow manages each Issue as it progresses. Click to advance the workflow from Draft through to Closed……

MANAGE

Create Issue

ActionIssue

Status Draft Approved Actions Closed = Complete

Who Any user Responsible Mgr Actionees

ApproveIssue

Issue Types

Quick Reference Guide

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

Incident CategoriesREPORT

A Processing Workflow manages each Issue as it progresses. Click to advance the workflow from Draft through to Closed……

MANAGE

Create Issue

ApproveIssue

ActionIssue

Close Issue

Status Draft Approved Actions Closed = Complete Closed

Who Any user Responsible Mgr Actionees Closeout Mgr

Issue Types

Quick Reference Guide

Incident

 

Nonconformity

 Hazard

 

Complaint

 

Improvement Opportunity

 

Incident CategoriesREPORT MANAGE

Create Issue

ApproveIssue

ActionIssue

Close Issue

Status Draft Approved Actions Closed = Complete Closed

Who Any user Responsible Mgr Actionees Closeout Mgr

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