Integrated Border ManagementIntegrated Border Management
10 June 2010
The Border Management ContinuumThe Border Management Continuum
AbroadAPI, APP, ATC, PNR,
ESTA, eBorders,
At the BorderLand, sea, air
ABC, RT, Visa, EE
In CountryIdentity checks
Overstayer detection, ,Visa… Risk
assessment, data exchange, bilateral agreements, vetting
, , ,risk assessment,
profilingprimary/secondaryborder surveillance
identification
yInterventions
Data exchange on employment, tax, health benefits
identification
2Copyright © 2010 Accenture All Rights Reserved.
Integrated Border Management TrendsIntegrated Border Management Trends
Border control automation•Passport, face and/or fingerprint watch list scanning
Identity is key•Passport, face and/or fingerprint watch list scanning
Large scale matching, eBorders, Case mgt•Multimodal search across profile, passport details, face and/or fingerprints; real-time criminal checks•Integration of data from multiple national and international
(API APP PNR ESTA i E t /E it )g
•Automated border clearance for ePassport /visa/id card holders•Entry/Exit processing
g•Passport or visa enrolment•At the border, on board trains, busses or ferries, or in the territory
sources (API, APP, PNR, ESTA, visa, Entry/Exit…)•High availability, transaction volumes, fast response time
Command and Control•Large interactive display presenting live data
Analytics•Traffic management at land b d RT
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•Visibility on watch list scanning activities and border control operations•Ability to intervene remotely
border, RT programme•Watchist checking at port of entry, jetty enrolment•Counting of queues/wait time, flow management
Automated Border ClearanceExpanding to all Traveler Categories
Touch Screen Face Camera
Expanding to all Traveler Categories
4 Finger Scanner
Document/Boarding Pass Scanner
At the AccentureTechnology Labs
Capabilities:• Document Authentication
Technology Labs
• Ownership Validation (using biometrics)
• Enrolment
• Watch-list search
• Clearance
10x
4Copyright © 2010 Accenture All Rights Reserved.
• Remote
monitoring/assistanceIn London Stansted airport
Evolution of Biometric Identity Matching ArchitecturesMatching Architectures
1st generation 2nd generation 3rd generation
Id tit A li ti Id tit A li ti
Monolithic Competitive Fusion –Black boxes
Integrated Fusion –White box
Id tit A li tiIdentity Application Identity Application
Abstraction Layer
Identity Application
Abstraction Layery y
AFIS AFIS AFIS ABIS Scalability & high availabilityavailability
P al
go
P al
go
ce a
lgo
s al
go
ce a
lgo
s al
go
og a
lgo
5Copyright © 2010 Accenture All Rights Reserved.1-
1 FP
1-1
FP
1-1
Fac
1-1
Iris
1-1
Fac
1-1
Iris
1-1
Bio
Key Requirement of Next Gen ID Solutions - True Multimodal FusionSolutions - True Multimodal Fusion
• Integrating all biographic and biometric data for accurate identity matching
• Ability to deal with missing or poor quality data• Fuzzy matching of biographic data (measuring
similarity)• Dynamic weighting of each biometric/biographic
feature to define most accurate match
6Copyright © 2010 Accenture All Rights Reserved.
Identity is a Strategic PriorityCRM based ApproachCRM-based Approach
RegistryRevenue & Registry
Ports &Shipping Police
Revenue &Customs
Shipping
Airports &Airlines Border GuardAirlines
EuropeSIS/ VIS/ E d
Foreign AffairsSIS/ VIS/ Eurodac
Asylum Social Welfarey
LabourLabour
Moving from Reactive to ProactiveMoving from Reactive to Proactive
Rules-based EnginesRules based Engines
• Give Consistent decisionsGive Consistent decisions• Flexibility to change with policy or legislation• Allow case workers to spend time on exceptions• Allow case workers to spend time on exceptions
Applications
Outcomes
Structured Case Management & WorkflowWorkflow
Case Management
• Organises applications into cases• Structures standard workflowsStructures standard workflows• Builds in processes to the applications• Helps mitigate loss of knowledgeHelps mitigate loss of knowledge• Supports MIS statistics• Balances Workloads• Balances Workloads
Immigration Case Management VisionImmigration Case Management Vision
Ministry 1. Ministry 2. Ministry 3.Steering
immigration policy programsSteering
Agency 2 Agency 3Agency 1
Ministry 1. Ministry 2. Ministry 3.Steering
Agency 2. Agency 3.Agency 1.Process
Agency 2. Agency 3.Agency 1.Process
IS IS
IT
Centralised Case ManagementIT
• Simpler, self-service online application processes – customer relationship management
To integrationFrom siloed processes
• Reduced application processing times, electronic document management• Faster, coherent, more automated decision support – rules engine• Consolidation of offices and functions, integrated workflows• Increased capacity to focus on high risk customersp y g
10Copyright © 2010 Accenture All Rights Reserved.
Increased focus on Process
Logical Operating ModelsCore O peratio ns M iss ion Areas
E xter ior B ord er Interio r
Detailed Capability DiagramsGoo ds
P eopl e
5. Ana lys is , P l anning & M anagem ent of Opera tions
5.1 S t rat egic P la nning 5.2 M is s i on Oper ations Pl anning 5.3 Pe rform a nce M an agem ent 5.4 Intelli genc e A nal ys is 5. 5 M iss ion O peratio nsM a nagem ent
V is a, Im m i grant &Ci t izensh ip P roces s ing
F aci lit at ion & S ec uri ty ofInternati onal P ass enger
Travel
Is suance o f Inte rnation alTravel ID Doc um ent s
F ac il it at io n & S ec urity ofInternat ional Trade
C it i zen &P erm anen t Res ident
Im m igr ant
As y lum S eek er/ Refugee
Non - Im ig rant
Il legal Al ien
Ca rgo
B aggage
M ail
Conveyanc es
Contraba nd
1. Reques ts , Al erts & S tatu sM anag em ent
1.3 S tatus M anagem ent
1 .1 Reques ts , A pplic at ions &A ppea ls P re-pro cess ing
1.2 A lerts & Re feralsM anagem en t
2 . Identi t y & A cc ess M anagem ent
2.1 U niq ueIde ntity
Esta bl ishm e n t
2.2 Ide nt ity R eco rdM anagem e nt
2. 3 A ccount M anagem e nt 2.7 Aut he nt ica tion
2.4 Cre dential A dm ini s trat i on
2.5 De - P rovis i oning
2.6 R ole s & P olic yA dm inis tr at ion
2.8 A ut horizati on
2.9 Federati on
Ident i ty M an agem ent
A c cess M anagem entP rovis io ning
3 . D etec tio n &E valuati on
3.2 S cre e nin g & Ta rge ti ng
3. 3 Inve stig a tio n
3.1 Su rve illan ce
3 .4 A djudi cation
4. Respons e &Res olut io n
4.1 A pprehens i on,S eiz ure & Rescue
4.2 Tran s portat i on Rem ova l
4.3 Hol ding &Ac c om odat i on
4 .4 S ett le m ent S ervice s
Ci t izen &P erm anent Res i dent
Detailed Capability Diagrams
En ablin g Op era tio ns
6. In form at ion &Resou rce M ana gem ent
6.1 Dat a M anag em ent 6.3 IT M anage m ent
6.2 K no wl edge M a nagem ent 6.4 D isa ster Rec overy
6.5 H um an C api tal M a nagem ent
6.6 E qui pm ent M anagem e nt
6 .7 P hys ic a l Infras truc t ure /Fac il it ies M anagem ent
7 .R elat io ns hipsM a nagem ent
8. A gencyM anagem en t
7.1 Cu stom erS upport Ser vi c es
7.2 Leg is lat i ve A ffair s
7.3 P ubl ic R ela t ions
7.4 Interage nc yCooperati on
7.5 S takeh older M an agem ent
7 .6 P artner M anagem ent
8.1 G over nanc e
8 .2 Qual ity A s su rance &Com pli ance
8.3 Cont ractor &P rocurem e nt M ana gem ent
8.4 F i nance
8 .5 E m erge nc y &C ontin gencyM an agem ent
Internat ional Trade
Interio r E nforc em ent ofIm m igr ation L aw
Control of P hys i cal B ord er(between Po rt s)
Interact io n Poin ts
Detailed Processes Capability Assessment M d l (CAM ) & KPIModels (CAMs) & KPIs
1 .1 R e q u e s t s , A p p l ic a ti o n s &A p p e a ls P re -p ro c e s s in g
1 . 1 R e q u e s ts , A p p li c a ti o n s & A p p e a ls P r e - P r o c e s s i n g : C a p a b i li ty toa c c e p t, a s s i g n a n d p r e p a r e a p p l i c a ti o n s a n d r e q u e s ts fo r p r o c e s s i n g .I n c lu d e s f o r m a l a p p li c a ti o n s - ( vi s a s , i d e n ti t y d o c u m e n ts , & c h a n g e si n s ta tu s ) & i n fo r m a l r e q u e s ts ( e n tr y , e xi t) a n d a p p e a ls .
? P e r s o n w i s h e s to j o i n R T s c h e m e .? P e r s o n s u b m i ts o n li n e i n fo r m a ti o n – p a y m e n t & b i o g r a p h i c d e ta i ls .
C a p a b ili t y D e f in it io n
P A R ( L E V E L 1 )? A p p li c a ti o n s a r e p r i m a r i ly p a p e r
b a s e d b u t a re a va i la b le f o rd o w n l o a d fr o m a g e n c y w e b s i te
? P r e - p r o c e s s i n g o f a p p li c a n t r e q u i r e sth e m to m a i l i n th e i r a p p li c a ti o n , c a llfo r a n a p p o i n tm e n t , o r s u b m i t i np e r s o n
? S i m p le w e b s i te : p r o v i d e s g e n e r a l
? A p p l i c a ti o n s c a n b e o b ta i n e d a n ds u b m i tte d o n li n e to s p e e d u pp r o c e s s i n g ( e . g . s ta r t i n g a p p l i c a ti o np r o c e s s i n g b e f o r e b i o m e tr i c d a ta i sc o ll e c te d ) .
? A b i li ty fo r i n d i v i d u a l to m o veth r o u g h p r e - p r o c e s s i n g w i thm i n i m a l m a n u a l i n te r ve n ti o n ;
A D V A N C E D ( L E V E L 2 ) L E A D IN G / E M E R G IN G ( L E V E L 3 )? W e b s i t e i n c lu d e s a c c e ss to 3 r d
p a r t y / w e b / l i te r a tu r e , e x te n s i veQ & A se c ti o n s & h a s a b i li ty fo ri n d i vi d u a ls to p r e - r e g i s t e r a n d v i e w /u p d a te th e i r a c c o u n t i n f o r m a t i o n .
? U se o f c a ll c e n tr e s / d r o p - i n c e n t r e s( n a t i o n a l/ lo c a l s u p p o r t) to a i dc u s to m e r
C u s t o m e r S u p p o r t
? S i m p le w e b s i te : p r o v i d e s g e n e r a li n fo r m a ti o n o n l y , li m i te dtr a n s a c ti o n s a n d n o a b i l i ty t o vi e ws ta tu s o f p e r s o n a l a c c o u n t
? N o t a b le to p r o v i d e i n d i vi d u a ls u p p o r t w i th l e g a l/ c u ltu r a l i s s u e s .
m i n i m a l m a n u a l i n te r ve n ti o n ;? A b i li ty to r e q u e s t i n fo r m a ti o n
e le c tr o n i c a ll y , a n d h a s to vi e ws ta tu s o f p e r s o n a l a c c o u n t .
? A b i li ty to i d e n ti f y & p r o v i d e r e q .l e g a l/ c u ltu ra l s u p p o r t.
? A b i li ty to s c h e d u l e b i o m e tr i cc o ll e c ti o n a n d i n te rv i e w s th r o u g hth e p o r ta l
c u s to m e r .? R e l i a n c e o n w e b - p o r ta l to p r o vi d e
i n f o r m a ti o n , p r o v i d e a p p li c a t i o n sa n d c o m p le te p r e - r e g i s tr a ti o n .D i s c o u r a g e m a i li n g o r m a n u a ls u b m i tta l o f a p p l i c a ti o n s
1 . 1 R e qu e st s , Ap plic a t ions &Ap pe a ls P r e- pr o c es s in g
% c as es w he re m anua lin te rven t i on requ i red
% c as es w here a s s is tan c et o c us tom er requ i red / %
a ddit io na l in fo rm at ionreque s ts per c as e
A verage t i m e s pen tas s is t i ng c us t om er pe r
c as e
% c as es rec e ived w it hinc om p le t e da ta /
doc um enta t i on
11
A verage ap plic at ionproc es s ing t i m e
A ve rage t im e to is s ue ano t i fic a t ion to ind ividu al
$ c os t (ave rage ) o fp roc es s ing applic at ions
A ve rage t im e fo r c us t om erto rec e ive no t i c e o f
s uc c es s fu l proc es s ing# c a s es t rans fe rred A verag e t im e t o t rans fe r a
c as eA ve ra ge t im e to s end
no t i fic a t ion to i nd ividua l
# app li c a t ions / appea ls /re ques ts re c e ived
Seeing and Managing the Big PictureSeeing and Managing the Big Picture
Initial national viewInitial national view.Displays the nation (Netherlands in this example), with its main border control points.
The right side displays aggregated statistics regarding staffing, load, pax volume, pax flow, i i i i
12Copyright © 2010 Accenture All Rights Reserved.
pax origin, pax wait times etc.
Seeing and Managing the Big PictureSeeing and Managing the Big Picture
Information for each border checkpoint displaying passenger volume load and staffing canInformation for each border checkpoint, displaying passenger volume, load and staffing, can be toggled on and off.
13Copyright © 2010 Accenture All Rights Reserved.
Seeing and Managing the Big PictureSeeing and Managing the Big Picture
Border control points:Border control points:
Clicking on a border point zooms in to that point, where further sub-points can be displayed.
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Here Schiphol airport has been selected and we zoom on each of the four international piers/terminals.
Seeing and Managing the Big PictureSeeing and Managing the Big Picture
Clicking on a open gate in a gate bank opens the monitoring station.
Clicking on a open desk in a gate bank opens the live call to the Immigration Officer at that desk
15Copyright © 2010 Accenture All Rights Reserved.
desk.
Clicking on a camera icon opens a window with the video feed from that camera.
Data AnalyticsExtracting value from all that data
The potential to transform the process of conducting research as part of the analytical process -saving drastic amounts of time and increasing analytical performance
Extracting value from all that data
1 Analyse vast reserves of operational/
saving drastic amounts of time and increasing analytical performance
Document
1. Analyse vast reserves of operational/transactional data
2. Link Multiple data sources
EventsIndividuals
OrganizationNationality
Location
Account
3. Use analysis of past to develop risk-based assessment in real time
Facilities
Equipment4. Focus on high-risk items
16Copyright © 2010 Accenture All Rights Reserved.
Data AnalyticsExtracting value from all that data
Individuals Equipment Accounts
Extracting value from all that data
Muhammed Al AbaidiVBIED
IED
60mm Mortar
Ak-47
Rocket
Sheik Taha al Mutlik
Hussein al Tikriti
Tahir al Shakar
001 428 45678 098
415-225-8103
747 605 9822
bombs-r-us@yahoo com
Organization Facilities Country / Nationality
Rocket bombs r [email protected]
1990’s Red Geo Metro
Muslim Scholar Association
Iran
Iraq
Syria
Saudi Arabia
Al Qa’ida Iraq
Badr Corps
PKK
Kirkuk City Office
Events Locations Documents / Media
Sadr City
Yemen
Remote IED detonationHand written map
Adamiyah
Tal AfarProtest
Kidnapping
VBIEDBa’qubah
KirkukAmbush
Abaidi Pocket Litter
Computer Hard Drive
IED attack footage (DVD)
IED mfg handbook
Infrastructure Attack
17Copyright © 2010 Accenture All Rights Reserved.
Video Analytics – adding valueVideo Analytics adding value
Two key trends are transforming the Video Analytics space:•CCTV cameras are evolving from silo applications to become part of the IT infrastructure•Video analytics algorithms have evolved to generate reliable alerts for operators and other IT systems
Left object detectionSuspicious behaviour Intrusion detectionTraffic monitoring
CountingBorder control Criminal investigationsIncident detection
Copyright © 2010 Accenture All Rights Reserved.
ANPRTraffic violations PTZ tracking Video Indexing
18
InteroperabilityInteroperability
19© 2008 Accenture All Rights Reserved.
Integrated Border ManagementIntegrated Border Management
10 June 2010