Integrated Border ManagementIntegrated Border … · • Allow case workers to spend time on exceptionsAllow case workers to spend time ... • Structures standard workflowsStructures

Integrated Border ManagementIntegrated Border Management

10 June 2010

The Border Management ContinuumThe Border Management Continuum

AbroadAPI, APP, ATC, PNR,

ESTA, eBorders,

At the BorderLand, sea, air

ABC, RT, Visa, EE

In CountryIdentity checks

Overstayer detection, ,Visa… Risk

assessment, data exchange, bilateral agreements, vetting

, , ,risk assessment,

profilingprimary/secondaryborder surveillance

identification

yInterventions

Data exchange on employment, tax, health benefits

identification

2Copyright © 2010 Accenture All Rights Reserved.

Integrated Border Management TrendsIntegrated Border Management Trends

Border control automation•Passport, face and/or fingerprint watch list scanning

Identity is key•Passport, face and/or fingerprint watch list scanning

Large scale matching, eBorders, Case mgt•Multimodal search across profile, passport details, face and/or fingerprints; real-time criminal checks•Integration of data from multiple national and international

(API APP PNR ESTA i E t /E it )g

•Automated border clearance for ePassport /visa/id card holders•Entry/Exit processing

g•Passport or visa enrolment•At the border, on board trains, busses or ferries, or in the territory

sources (API, APP, PNR, ESTA, visa, Entry/Exit…)•High availability, transaction volumes, fast response time

Command and Control•Large interactive display presenting live data

Analytics•Traffic management at land b d RT


•Visibility on watch list scanning activities and border control operations•Ability to intervene remotely

border, RT programme•Watchist checking at port of entry, jetty enrolment•Counting of queues/wait time, flow management

Automated Border ClearanceExpanding to all Traveler Categories

Touch Screen Face Camera

Expanding to all Traveler Categories

4 Finger Scanner

Document/Boarding Pass Scanner

At the AccentureTechnology Labs

Capabilities:• Document Authentication

Technology Labs

• Ownership Validation (using biometrics)

• Enrolment

• Watch-list search

• Clearance

10x


• Remote

monitoring/assistanceIn London Stansted airport

Evolution of Biometric Identity Matching ArchitecturesMatching Architectures

1st generation 2nd generation 3rd generation

Id tit A li ti Id tit A li ti

Monolithic Competitive Fusion –Black boxes

Integrated Fusion –White box

Id tit A li tiIdentity Application Identity Application

Abstraction Layer

Identity Application

Abstraction Layery y

AFIS AFIS AFIS ABIS Scalability & high availabilityavailability

P al

go

P al

go

ce a

lgo

s al

go

ce a

lgo

s al

go

og a

lgo

5Copyright © 2010 Accenture All Rights Reserved.1-

1 FP

1-1

FP

1-1

Fac

1-1

Iris

1-1

Fac

1-1

Iris

1-1

Bio

Key Requirement of Next Gen ID Solutions - True Multimodal FusionSolutions - True Multimodal Fusion

• Integrating all biographic and biometric data for accurate identity matching

• Ability to deal with missing or poor quality data• Fuzzy matching of biographic data (measuring

similarity)• Dynamic weighting of each biometric/biographic

feature to define most accurate match


Identity is a Strategic PriorityCRM based ApproachCRM-based Approach

RegistryRevenue & Registry

Ports &Shipping Police

Revenue &Customs

Shipping

Airports &Airlines Border GuardAirlines

EuropeSIS/ VIS/ E d

Foreign AffairsSIS/ VIS/ Eurodac

Asylum Social Welfarey

LabourLabour

Moving from Reactive to ProactiveMoving from Reactive to Proactive

Rules-based EnginesRules based Engines

• Give Consistent decisionsGive Consistent decisions• Flexibility to change with policy or legislation• Allow case workers to spend time on exceptions• Allow case workers to spend time on exceptions

Applications

Outcomes

Structured Case Management & WorkflowWorkflow

Case Management

• Organises applications into cases• Structures standard workflowsStructures standard workflows• Builds in processes to the applications• Helps mitigate loss of knowledgeHelps mitigate loss of knowledge• Supports MIS statistics• Balances Workloads• Balances Workloads

Immigration Case Management VisionImmigration Case Management Vision

Ministry 1. Ministry 2. Ministry 3.Steering

immigration policy programsSteering

Agency 2 Agency 3Agency 1

Ministry 1. Ministry 2. Ministry 3.Steering

Agency 2. Agency 3.Agency 1.Process

Agency 2. Agency 3.Agency 1.Process

IS IS

IT

Centralised Case ManagementIT

• Simpler, self-service online application processes – customer relationship management

To integrationFrom siloed processes

• Reduced application processing times, electronic document management• Faster, coherent, more automated decision support – rules engine• Consolidation of offices and functions, integrated workflows• Increased capacity to focus on high risk customersp y g


Increased focus on Process

Logical Operating ModelsCore O peratio ns M iss ion Areas

E xter ior B ord er Interio r

Detailed Capability DiagramsGoo ds

P eopl e

5. Ana lys is , P l anning & M anagem ent of Opera tions

5.1 S t rat egic P la nning 5.2 M is s i on Oper ations Pl anning 5.3 Pe rform a nce M an agem ent 5.4 Intelli genc e A nal ys is 5. 5 M iss ion O peratio nsM a nagem ent

V is a, Im m i grant &Ci t izensh ip P roces s ing

F aci lit at ion & S ec uri ty ofInternati onal P ass enger

Travel

Is suance o f Inte rnation alTravel ID Doc um ent s

F ac il it at io n & S ec urity ofInternat ional Trade

C it i zen &P erm anen t Res ident

Im m igr ant

As y lum S eek er/ Refugee

Non - Im ig rant

Il legal Al ien

Ca rgo

B aggage

M ail

Conveyanc es

Contraba nd

1. Reques ts , Al erts & S tatu sM anag em ent

1.3 S tatus M anagem ent

1 .1 Reques ts , A pplic at ions &A ppea ls P re-pro cess ing

1.2 A lerts & Re feralsM anagem en t

2 . Identi t y & A cc ess M anagem ent

2.1 U niq ueIde ntity

Esta bl ishm e n t

2.2 Ide nt ity R eco rdM anagem e nt

2. 3 A ccount M anagem e nt 2.7 Aut he nt ica tion

2.4 Cre dential A dm ini s trat i on

2.5 De - P rovis i oning

2.6 R ole s & P olic yA dm inis tr at ion

2.8 A ut horizati on

2.9 Federati on

Ident i ty M an agem ent

A c cess M anagem entP rovis io ning

3 . D etec tio n &E valuati on

3.2 S cre e nin g & Ta rge ti ng

3. 3 Inve stig a tio n

3.1 Su rve illan ce

3 .4 A djudi cation

4. Respons e &Res olut io n

4.1 A pprehens i on,S eiz ure & Rescue

4.2 Tran s portat i on Rem ova l

4.3 Hol ding &Ac c om odat i on

4 .4 S ett le m ent S ervice s

Ci t izen &P erm anent Res i dent

Detailed Capability Diagrams

En ablin g Op era tio ns

6. In form at ion &Resou rce M ana gem ent

6.1 Dat a M anag em ent 6.3 IT M anage m ent

6.2 K no wl edge M a nagem ent 6.4 D isa ster Rec overy

6.5 H um an C api tal M a nagem ent

6.6 E qui pm ent M anagem e nt

6 .7 P hys ic a l Infras truc t ure /Fac il it ies M anagem ent

7 .R elat io ns hipsM a nagem ent

8. A gencyM anagem en t

7.1 Cu stom erS upport Ser vi c es

7.2 Leg is lat i ve A ffair s

7.3 P ubl ic R ela t ions

7.4 Interage nc yCooperati on

7.5 S takeh older M an agem ent

7 .6 P artner M anagem ent

8.1 G over nanc e

8 .2 Qual ity A s su rance &Com pli ance

8.3 Cont ractor &P rocurem e nt M ana gem ent

8.4 F i nance

8 .5 E m erge nc y &C ontin gencyM an agem ent

Internat ional Trade

Interio r E nforc em ent ofIm m igr ation L aw

Control of P hys i cal B ord er(between Po rt s)

Interact io n Poin ts

Detailed Processes Capability Assessment M d l (CAM ) & KPIModels (CAMs) & KPIs

1 .1 R e q u e s t s , A p p l ic a ti o n s &A p p e a ls P re -p ro c e s s in g

1 . 1 R e q u e s ts , A p p li c a ti o n s & A p p e a ls P r e - P r o c e s s i n g : C a p a b i li ty toa c c e p t, a s s i g n a n d p r e p a r e a p p l i c a ti o n s a n d r e q u e s ts fo r p r o c e s s i n g .I n c lu d e s f o r m a l a p p li c a ti o n s - ( vi s a s , i d e n ti t y d o c u m e n ts , & c h a n g e si n s ta tu s ) & i n fo r m a l r e q u e s ts ( e n tr y , e xi t) a n d a p p e a ls .

? P e r s o n w i s h e s to j o i n R T s c h e m e .? P e r s o n s u b m i ts o n li n e i n fo r m a ti o n – p a y m e n t & b i o g r a p h i c d e ta i ls .

C a p a b ili t y D e f in it io n

P A R ( L E V E L 1 )? A p p li c a ti o n s a r e p r i m a r i ly p a p e r

b a s e d b u t a re a va i la b le f o rd o w n l o a d fr o m a g e n c y w e b s i te

? P r e - p r o c e s s i n g o f a p p li c a n t r e q u i r e sth e m to m a i l i n th e i r a p p li c a ti o n , c a llfo r a n a p p o i n tm e n t , o r s u b m i t i np e r s o n

? S i m p le w e b s i te : p r o v i d e s g e n e r a l

? A p p l i c a ti o n s c a n b e o b ta i n e d a n ds u b m i tte d o n li n e to s p e e d u pp r o c e s s i n g ( e . g . s ta r t i n g a p p l i c a ti o np r o c e s s i n g b e f o r e b i o m e tr i c d a ta i sc o ll e c te d ) .

? A b i li ty fo r i n d i v i d u a l to m o veth r o u g h p r e - p r o c e s s i n g w i thm i n i m a l m a n u a l i n te r ve n ti o n ;

A D V A N C E D ( L E V E L 2 ) L E A D IN G / E M E R G IN G ( L E V E L 3 )? W e b s i t e i n c lu d e s a c c e ss to 3 r d

p a r t y / w e b / l i te r a tu r e , e x te n s i veQ & A se c ti o n s & h a s a b i li ty fo ri n d i vi d u a ls to p r e - r e g i s t e r a n d v i e w /u p d a te th e i r a c c o u n t i n f o r m a t i o n .

? U se o f c a ll c e n tr e s / d r o p - i n c e n t r e s( n a t i o n a l/ lo c a l s u p p o r t) to a i dc u s to m e r

C u s t o m e r S u p p o r t

? S i m p le w e b s i te : p r o v i d e s g e n e r a li n fo r m a ti o n o n l y , li m i te dtr a n s a c ti o n s a n d n o a b i l i ty t o vi e ws ta tu s o f p e r s o n a l a c c o u n t

? N o t a b le to p r o v i d e i n d i vi d u a ls u p p o r t w i th l e g a l/ c u ltu r a l i s s u e s .

m i n i m a l m a n u a l i n te r ve n ti o n ;? A b i li ty to r e q u e s t i n fo r m a ti o n

e le c tr o n i c a ll y , a n d h a s to vi e ws ta tu s o f p e r s o n a l a c c o u n t .

? A b i li ty to i d e n ti f y & p r o v i d e r e q .l e g a l/ c u ltu ra l s u p p o r t.

? A b i li ty to s c h e d u l e b i o m e tr i cc o ll e c ti o n a n d i n te rv i e w s th r o u g hth e p o r ta l

c u s to m e r .? R e l i a n c e o n w e b - p o r ta l to p r o vi d e

i n f o r m a ti o n , p r o v i d e a p p li c a t i o n sa n d c o m p le te p r e - r e g i s tr a ti o n .D i s c o u r a g e m a i li n g o r m a n u a ls u b m i tta l o f a p p l i c a ti o n s

1 . 1 R e qu e st s , Ap plic a t ions &Ap pe a ls P r e- pr o c es s in g

% c as es w he re m anua lin te rven t i on requ i red

% c as es w here a s s is tan c et o c us tom er requ i red / %

a ddit io na l in fo rm at ionreque s ts per c as e

A verage t i m e s pen tas s is t i ng c us t om er pe r

c as e

% c as es rec e ived w it hinc om p le t e da ta /

doc um enta t i on

11

A verage ap plic at ionproc es s ing t i m e

A ve rage t im e to is s ue ano t i fic a t ion to ind ividu al

$ c os t (ave rage ) o fp roc es s ing applic at ions

A ve rage t im e fo r c us t om erto rec e ive no t i c e o f

s uc c es s fu l proc es s ing# c a s es t rans fe rred A verag e t im e t o t rans fe r a

c as eA ve ra ge t im e to s end

no t i fic a t ion to i nd ividua l

# app li c a t ions / appea ls /re ques ts re c e ived

Seeing and Managing the Big PictureSeeing and Managing the Big Picture

Initial national viewInitial national view.Displays the nation (Netherlands in this example), with its main border control points.

The right side displays aggregated statistics regarding staffing, load, pax volume, pax flow, i i i i


pax origin, pax wait times etc.


Information for each border checkpoint displaying passenger volume load and staffing canInformation for each border checkpoint, displaying passenger volume, load and staffing, can be toggled on and off.



Border control points:Border control points:

Clicking on a border point zooms in to that point, where further sub-points can be displayed.


Here Schiphol airport has been selected and we zoom on each of the four international piers/terminals.


Clicking on a open gate in a gate bank opens the monitoring station.

Clicking on a open desk in a gate bank opens the live call to the Immigration Officer at that desk


desk.

Clicking on a camera icon opens a window with the video feed from that camera.

Data AnalyticsExtracting value from all that data

The potential to transform the process of conducting research as part of the analytical process -saving drastic amounts of time and increasing analytical performance

Extracting value from all that data

1 Analyse vast reserves of operational/

saving drastic amounts of time and increasing analytical performance

Document

1. Analyse vast reserves of operational/transactional data

2. Link Multiple data sources

EventsIndividuals

OrganizationNationality

Location

Account

3. Use analysis of past to develop risk-based assessment in real time

Facilities

Equipment4. Focus on high-risk items


Data AnalyticsExtracting value from all that data

Individuals Equipment Accounts

Extracting value from all that data

Muhammed Al AbaidiVBIED

IED

60mm Mortar

Ak-47

Rocket

Sheik Taha al Mutlik

Hussein al Tikriti

Tahir al Shakar

001 428 45678 098

415-225-8103

[email protected]

747 605 9822

bombs-r-us@yahoo com

Organization Facilities Country / Nationality

Rocket bombs r [email protected]

1990’s Red Geo Metro

Muslim Scholar Association

Iran

Iraq

Syria

Saudi Arabia

Al Qa’ida Iraq

Badr Corps

PKK

Kirkuk City Office

Events Locations Documents / Media

Sadr City

Yemen

Remote IED detonationHand written map

Adamiyah

Tal AfarProtest

Kidnapping

VBIEDBa’qubah

KirkukAmbush

Abaidi Pocket Litter

Computer Hard Drive

IED attack footage (DVD)

IED mfg handbook

Infrastructure Attack


Video Analytics – adding valueVideo Analytics adding value

Two key trends are transforming the Video Analytics space:•CCTV cameras are evolving from silo applications to become part of the IT infrastructure•Video analytics algorithms have evolved to generate reliable alerts for operators and other IT systems

Left object detectionSuspicious behaviour Intrusion detectionTraffic monitoring

CountingBorder control Criminal investigationsIncident detection

Copyright © 2010 Accenture All Rights Reserved.

ANPRTraffic violations PTZ tracking Video Indexing

18

InteroperabilityInteroperability

19© 2008 Accenture All Rights Reserved.

Integrated Border ManagementIntegrated Border Management

10 June 2010